2/10 Horrible
Jacob H.
18 mai 2024
Les points faibles : Propreté
Flea infestation!
Stayed at this property last year and wrote a wonderful review. So planned our trip on staying here again. This year rates were raised from last year but we had such a great stay we decided to book anyways. Arrived and checked in early which was nice since we had our 4 year old. Within minutes my wife is screaming and i run to see her legs covered in Fleas. We grab our stuff and vacate the property. Her legs are covered in bites, i am picking fleas off my child. What a way to start JazzFest. Contact Management and Vrbo .
A manager from Vello comes by with in the hour and as i am showing him the problem my arm is covered in Fleas . After a back and forth i was told they would try to relocate us to another property. Real easy on busiest weekend of the year. So after about 2 hours and plenty of phone calls we get the news we are on our own and need to find different accommodations. Partial refund because Vello did not cancel reservation and there was about 900$ that did not get refunded until i made more calls. I get this not going to be everyone’s experience with this property, just want to share mine.
Jacob H.
Séjour de 4 nuits en mai 2024