Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
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Reviews of DoubleTree by Hilton Hotel New York City - Chelsea

4 out of 5
DoubleTree by Hilton Hotel New York City - Chelsea
128 West 29th Street, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 391 out of 1004 reviews" "
Rating 8 - Good. 300 out of 1004 reviews" "
Rating 6 - Okay. 164 out of 1004 reviews" "
Rating 4 - Poor. 84 out of 1004 reviews" "
Rating 2 - Terrible. 65 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cost benefit option in NY, very good area near metro, restaurants, shopping and Madison Square Garden.
Stayed 4 nights in May 2024

8/10 Good

Chloe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the cookie I was given at check in it’s really good. I also loved the welcome Chloe on the tv screen when I walked in it was a nice touch. The only dislike was no microwave in the room and the fact that the ones they do have in the lobby do not work. Also the elevator buttons should get fixed as it doesn’t always stop on the floor you select bc it does not light up.
Stayed 1 night in May 2024

10/10 Excellent

Jacklyn

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Helwing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean room with a view of the Empire State Building. A nice stay if you want to walk around the city highlights.
Stayed 2 nights in May 2024

8/10 Good

Angeliki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and safe area! Room size relatively small for its price but overall experience is positive!
Stayed 2 nights in May 2024

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 2 nights in May 2024

6/10 Okay

Judi

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here everytime we go to New York and as always they give us excellent service.(free cookies help 😀). The food at their restaurant isnt the best, but we're usually trying out the food around the city instead of stay inside.
Stayed 3 nights in Feb 2024

10/10 Excellent

Oxana

Liked: Staff & service, property conditions & facilities
Great value
Stayed 4 nights in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great service & I got a free cookie. I would definitely go back next time I’m in new york
Stayed 2 nights in May 2024

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2024

6/10 Okay

Sheena

Travelled with group
Liked: Staff & service
Quick check in. Only two elevators and over twenty floors resulted in long wait times. There’s a night club in the next building and we could hear the music on the third floor until 0200.
Stayed 2 nights in May 2024

4/10 Poor

Tyler

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Shower didn’t drain and sheets had stains
Stayed 1 night in May 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location, great stay clean comfortable and quiet
Stayed 5 nights in Apr 2024

6/10 Okay

Bruce, Melbourne

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Below average hotel per expectations even for midtown in NY.
Stayed 4 nights in Apr 2024

10/10 Excellent

Shokhrukh

Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel got a lot of bad reviews and we were worried but overall it was really good experience and I would recommend it to everyone ! Definetly coming back when next time in New York everything is in walkable distance yet its not so noisy
Stayed 9 nights in Apr 2024

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Xiaowen

Liked: Cleanliness, staff & service
It was very noisy. The room was very noisy. I could hear voices in the street, voices in the hallways, and the hammering of nails in the morning
Stayed 2 nights in Apr 2024

6/10 Okay

PAVAN

Liked: Cleanliness, staff & service
Disliked: Amenities
Not bad. Not great. Reviews are fairly accurate. Can be noisy. Disappointed that they didn't hook me up nicer with an earlier check-in, but not holding that against them.
Stayed 2 nights in Apr 2024

6/10 Okay

Jeffrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one working elevator. Small front desk area, which made it uncomfortable when everyone was trying to check in. Room wasn’t very clean. Anybody could get into the hotel so it wasn’t very safe. Size of the room was very small Compared to other New York City hotels
Stayed 1 night in Apr 2024

8/10 Good

Kristen S

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, free breakfast buffet was decent, felt safe. Rooms were very small, there was 3 of us in a 2 bed room. We were very cramped, but I’m sure all hotel rooms are the same in NY. Would stay here again.
Stayed 6 nights in Apr 2024

6/10 Okay

Luis

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Found hairs in both beds that clearly were used by previous customers. Unfriendly staff. on 15th and 16th April, the Young man at the reception hung up the phone when I complained about the noise in the floor due to a large group of students staying during the weekend. Lifts are used by staff also, hence the wait for a lift can be 20 mins. Seriously poor & expensive Breakfast not value for money. Bar with a limited selection of drinks and very poor terrace at the entrance full of people smoking cannabis. The area is convenient and has few restaurants closely.
Stayed 7 nights in Apr 2024

10/10 Excellent

Karvon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

8/10 Good

Karen

Travelled with partner
Disliked: Cleanliness, staff & service
LadY receptionist not kind NO PARKING!! NO BREAKFAST MEAL!
Stayed 1 night in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

6/10 Okay

Rajveer

Stayed 5 nights in Apr 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service
It was A convenient location and service was good. I would have liked the staff to restock coffee, creamer, and sugar daily.
Stayed 5 nights in Apr 2024

10/10 Excellent

ang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just know the rooms are small. Ut they are clean and the staff was amazing. Perfect location...feels safe
Stayed 4 nights in Apr 2024

4/10 Poor

carol

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
basic
Stayed 3 nights in Mar 2024

2/10 Terrible

Naimah

Would t refund my money or switch the days for me. The audacity!!
Stayed 1 night in Apr 2024

8/10 Good

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in Apr 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Eve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. They were able to offer early check-in when we arrived early in the day, which I very much appreciated. Rooms were comfortable and very clean.When we had an issue with opening the safe, someone came right away to help. Only two elevators, so sometimes we had to wait a few minutes, but not a big deal.
Stayed 3 nights in Apr 2024

10/10 Excellent

George Daly

Great hotel for what we needed. Didn’t spend a great deal at the hotel as we were out sight seeing the majority of the time. Arrived to some spillage on the floor, bathroom door kept locking on its own (easy to resolve) had a few days of heavy rainfall and quickly realised there was no where to hang out clothes or even towels from showering. Hotel were quick and helpful with any issues, nothing was left unresolved for long due to their amazing maid service and also handy man. Lift was a very long wait. Seemed to hit every floor on the way up going past us every morning. Staff on the front desk were helpful with information and arranging a taxi for us to get to the airport.
Stayed 5 nights in Mar 2024

6/10 Okay

James

Stayed 6 nights in Apr 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 1 night in Apr 2024

6/10 Okay

Shauna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked my room. I got the king penthouse suite with patio, but all the cushions were missing and the door would not stay shut. It was very windy and rainy and it woke me up twice swinging open scared me. Hope you get that fixed. Otherwise, clean and beautiful view.
Stayed 1 night in Apr 2024

6/10 Okay

Artem

Liked: Cleanliness, staff & service
Needs renovation.
Stayed 1 night in Apr 2024

6/10 Okay

Zilong

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Luis

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
A group of students arrived very early in the morning and would not stop the noise. Complaint at reception twice. A “clever” young man said there was nothing he could do hanging the phone down. Didn’t expect the lack of empathy or attention. So noisy I would not recommend it if you’re yet lagged or want to rest.
Stayed 1 night in Apr 2024

2/10 Terrible

Greg Van

Disliked: Property conditions & facilities
Stayed 8 nights in Apr 2024

6/10 Okay

Ho Leun

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The positive first, it is central and close to subway and main mid town locations. The negatives, not really 4 stars, 3 stars at best, there was a constant sound in the room every 3 to 4 minutes like a motor which kept me up throughout the night, every night, room is tiny and only 1 seat for people, walls are paper thin too, Better off staying elsewhere
Stayed 4 nights in Apr 2024

4/10 Poor

Mario

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ivonne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable. Room was very clean and the water pressure in the shower and hot water was excellent. Large bathroom for NYC. Staff were welcoming and courteous. Warm cookie on check in. Street block is quiet which is good for noise but a bit empty when walking at night on the street but the avenues are brighter and more activity. Only downside is slow elevator but would stay here again without hesitation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very convenient to concert venue. We returned from dinner one night and there was live music outside and complementary wine. Nice touch!
Stayed 2 nights in Apr 2024
Response from Sara on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for MSG event, clean & safe area!
Stayed 1 night in Apr 2024

2/10 Terrible

Abdullahi

Travelled with family
Disliked: Property conditions & facilities
Would not recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, this is New York City so it is bustling. The location is great because it puts you in the center of it all. Walking distance to Empire State Bldg. and other locations. Overall, the place is great. Friendly staff, comfortable beds, could use a little upgrade otherwise it was a great stay. Staff really set the place apart. Friendly, knowledgeable and welcoming. I hope to return soon.
Stayed 2 nights in Mar 2024
Response from Sara on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Seleena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Mar 2024