2/10 Horrible
Susan, East Hampton
11 mars 2026
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I had a terrible experience on the check-in with a woman dressed like she's a tourist herself in shorts and a half shirt. Her communication as a hotel front desk is lacking, not even a greeting to welcome her guests. When she requests for payment of the service fee was unclear followed by a request for $150 deposit, it was more of a demand than a request.
At checkout, since there is a written instruction that check outs need to be done at the front desk, I went to the front desk only to be greeted by another sign saying that the receptionist is away. I had to leave my room key cards and hoped that I will be properly checked out and my $150 deposit will be credited back to my card. So, check-in and check-out experiences are rated as 0.
Clean room with improved amenities from the last time I stayed in this property. I didn't realize it was the same hotel as the hotel name changed.
Another bad experience was the room temperature. It was on at 80 degrees despite the temperature outside being in the 70's. When I called the front desk, I was told that the heat was centralized and cannot be changed. I was advised to open a window. Seriously?
I will never book with this hotel again. I will make sure that I check the address so I won't be fooled by the change of hotel names.
Susan
Séjour de 1 nuit en mars 2026
