Rezeption

Bewertungen von Romer Hell's Kitchen

4 out of 5
Romer Hell's Kitchen
851 8th Ave, New York, NY

Bewertungen

9.4

Aussergewöhnlich

532 von insgesamt 731 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
151 von insgesamt 731 Gästebewertungen haben eine Bewertung von 8 - Gut" "
27 von insgesamt 731 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 731 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 731 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.4/10

Personal & Service

8.8/10

Ausstattung

9.2/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Katja

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Managing Director am 18. Apr. 2024
Dear Katja, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Romer Hell's Kitchen; we hope to see you again soon. Take care, Barb Christoph,Managing Director

8/10 – Gut

Anika

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Unterkunft war schön und stilvoll eingerichtet. Die Anbindung zur Metro war perfekt. Der Times Square und der Broadway waren in nur wenigen Gehminuten erreichbar. Das Frühstück würde ich nicht nochmal dazu buchen, da es sich nicht um ein klassisches Frühstück im Sinne eines Buffets handelt, sondern lediglich um ein Art Café, in dem man sich einen Kaffee und ein Croissant holen kann. Das war bei Expedia leider nicht korrekt angegeben. Hier stand, es würde sich um ein "kontinentales Frühstück "handeln. Dem ist mit nichten so.
Aufenthalt von 7 Nächten im März 2024
Antwort von Managing Director am 11. Apr. 2024
Dear Anika, Thank you for your kind review! We couldn't agree more that our ideal location, combined with outstanding accommodations, makes Romer Hell's Kitchen an excellent choice when visiting this area. However, we are unhappy to read you were not pleased with the breakfast. We are also sorry for your disappointment with the breakfast, and we will address this with our food and beverages team to see where we can improve. We hope to see you again soon.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Fabienne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice neighborhood with lots of restaurants and well connected to public transport (subway). Stylish rooms with very comfortable beds, and a beautiful and cozy lobby to stay.
Aufenthalt von 7 Nächten im März 2024
Antwort von Managing Director am 7. Apr. 2024
Dear Fabienne, Thank you for taking the time to leave such wonderful feedback about Romer Hell's Kitchen. It is also great to read that you loved our location close to the subway and many points of interest. We are even thrilled to know that our well-appointed rooms, along with the comfortable beds, made your stay a perfect one. We appreciate your great comments and hope to have you as our guest again soon.Take care, Barb Christoph,Managing Director

8/10 – Gut

Christian

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top Lage. Sauber und ganz nah an U- Bahn und Time Square.
Aufenthalt von 1 Nacht im März 2024
Antwort von Managing Director am 2. Apr. 2024
Dear Christian, Thank you for the wonderful comments regarding your time at Romer Hell's Kitchen. We appreciate you highlighting our location close to the subway station, Time Square, the waterfront, cozy restaurants, and entertainment nearby. We hope to welcome you back soon for another enjoyable stay.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
sehr sauberes Hotel mit sehr gutem Bett. toller service und sehr sauber. schlicht: sehr zu empfehlen
Aufenthalt von 7 Nächten im März 2024
Antwort von Managing Director am 30. März 2024
Dear Thomas, Thank you for choosing Romer Hell's Kitchen. We are glad you had a pleasant stay and that our well-kept property with comfortable beds and exceptional hospitality provided by our associates exceeded your expectations. Thank you for recommending us to future guests. We look forward to welcoming you again soon.Take care, Barb ChristophManaging Director

8/10 – Gut

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schöne Zimmer, tolles Design. Türen leider deutlich zu hellhörig, genauso die Wasserleitungen
Aufenthalt von 4 Nächten im März 2024
Antwort von Managing Director am 13. März 2024
Dear Robert, Thank you for taking the time to leave such feedback about Romer Hell's Kitchen. We are thrilled to read you loved our well-appointed rooms and had an enjoyable time while you were here. However, please accept our apologies for the noise disturbances you experienced. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues, including relocation whenever possible. Thank you once again; it will be our pleasure to welcome you back on your next visit.Take care, Barb ChristophManaging Director

10/10 – Hervorragend

Olga

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Chris am 19. Feb. 2024
Thank you for your gracious review and for staying with us.

10/10 – Hervorragend

Jörg

Gut: Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Managing Director am 19. Feb. 2024
Dear Jörg,Thank you for choosing Romer Hell's Kitchen. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Take care, Barb ChristophManaging Director

8/10 – Gut

Julius

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es war sehr zentral gelegen. Hotel war gut und Sauber.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Managing Director am 15. Feb. 2024
Dear Julius,Thank you for the excellent review of your stay at Romer Hell's Kitchen. We appreciate you mentioning our spotless property and our location just being to the west of Broadway and a short walk to the waterfront. Thank you again for choosing to visit us. We hope to have the opportunity to welcome you back.Take care, Barb ChristophManaging Director

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekte erster Besuch in NYC
War wunderbar. Werde ich weiterempfehlen. Die Zimmer waren sehr schön eingerichtet und geräumig. Die Lage war optimal für uns.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Chris am 25. Jan. 2024
Thank you for your gracious words. We hope to welcome you back again.

8/10 – Gut

Kevin

Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Managing Director am 9. Jan. 2024
Dear Kevin, We are delighted with your rating! It's wonderful to know that you enjoyed your time at Romer Hell's Kitchen. We look forward to serving you again in the future.Take care, Barb ChristophManaging Director

8/10 – Gut

Sandro

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
At night you could hear the elevator or any ventilation in the room very well.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Managing Director am 26. Dez. 2023
Dear Sandro,Thank you for choosing to stay at Romer Hell's Kitchen and for taking the time to write such a kind review. We value your nice rating. However, we apologize for the inconvenience caused by the noise during your stay. Please know our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to serving you better in the future. Hope you're having a good weekend!Take care, Barb ChristophManaging Director

10/10 – Hervorragend

Ulrike

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Managing Director am 22. Dez. 2023
Dear Ulrike, It was a pleasure having you as our guest at Romer Hell's Kitchen. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Take care, Barb ChristophManaging Director

10/10 – Hervorragend

Tim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Unterkunft war für unseren New York Trip Perfekt! Wir konnten alles zu Fuß erreichen und fühlten uns immer wohl in New York! Man hat zwar die Straßengeräusche gehört, aber das lässt sich wohl in new york nicht vermeiden!
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Chris am 17. Dez. 2023
Thank you for your wonderful review. We hope to welcome you back soon.

10/10 – Hervorragend

Marc

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ein top hotel in Manhattan
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Chris am 12. Dez. 2023
Thank you for your gracious review.

10/10 – Hervorragend

Regina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 11 Nächten im November 2023
Antwort von General Manager am 9. Dez. 2023
Dear Regina, It was a pleasure having you as our guest at Romer Hell's Kitchen. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Take care, Barb ChristophManaging Director

8/10 – Gut

Alexander

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect
Aufenthalt von 5 Nächten im November 2023
Antwort von Managing Director am 30. Nov. 2023
Dear Alexander, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Romer Hell's Kitchen. We look forward to welcoming you back on your next visit!Take care,Barb Christoph,Managing Director

6/10 – Okay

Robert

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Preis/Leistung stimmt nicht
Aufenthalt von 6 Nächten im November 2023
Antwort von GENERAL MANAGER am 25. Nov. 2023
Dear Robert, Thank you for sharing these details. We appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Our goal is to provide all of our guests with exceptional service and amenities; therefore, we regret that we did not meet all of your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Doug, Bethesda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice discovery.
Aufenthalt von 1 Nacht im April 2024
Antwort von Managing Director am 2. Mai 2024
Dear Doug, We are delighted you chose to stay with us at Romer Hell's Kitchen. It is great to know you loved our property and had an amazing time with us. We look forward to your next stay! Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Gloria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Front desk are very helpful and always on top of everything. I will definitely stay again with them. We’re thinking to go back in October. Love this place. Amazing!!!
Aufenthalt von 8 Nächten im April 2024
Antwort von Managing Director am 2. Mai 2024
Dear Gloria, Thank you for this outstanding review and for selecting Romer Hell's Kitchen for your time. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional front desk team; we'll be sure to share your kind words with them. It was a pleasure hosting you, and we look forward to your next stay! Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Michael, Tuxedo Park

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

arnaud

Mit der Familie gereist
Excellent emplacement. Station de métro en face et à deux pas de Time Square , sur la 8ème avenue Bon accueil à la réception. Informations claires et précises. Hall très agréable Chambres confortables dans la double queen bed Nous y retournerons si nous revenons à NYC et recommandons cet hôtel
Aufenthalt von 6 Nächten im April 2024
Antwort von Managing Director am 2. Mai 2024
Dear Arnaud, Thank you for staying at Romer Hell's Kitchen and recommending us! We appreciate you highlighting our location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. It is also great to know you loved our efficient check-in service and well-appointed rooms. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Michelle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
European-style hotel, cozy vibes, and convenient to NYC attractions.
Aufenthalt von 2 Nächten im April 2024
Antwort von Managing Director am 1. Mai 2024
Dear Michelle, Thank you for such a generous review of Romer Hell's Kitchen. We are thrilled to read you loved our well-appointed rooms and our location being close to many points of interest. Thank you once again; it will be our pleasure to welcome you back on your next visit.Take care, Barb Christoph,Managing Director

6/10 – Okay

Lori

Gut: Personal & Service
Staff was quite friendly and accommodating. Room was spacious. Decent location with good access to transport. A bit dark and dated though. No small fridge or room service. AC was incredibly loud so sleep was not good.
Aufenthalt von 1 Nacht im April 2024
Antwort von Managing Director am 1. Mai 2024
Dear Lori, Thank you for being our guest and for sharing your experience with fellow travelers. We are pleased to read you loved our excellent service and well-appointed rooms. It is also great to know you liked our convenient location. However, we regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We are also sorry for the noise disturbances you experienced due to the A/C. Please know our front desk staff is always available to help, including relocation whenever possible. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Golan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Every thing
Aufenthalt von 3 Nächten im April 2024
Antwort von Managing Director am 29. Apr. 2024
Dear Golan, Thank you for choosing Romer Hell's Kitchen. We were pleased that we exceeded your expectations during your visit. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Steven, Concord

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My 3rd time staying there. Very convenient, quiet, modern, and clean. I’m planning on staying there again for business
Aufenthalt von 2 Nächten im April 2024
Antwort von Managing Director am 26. Apr. 2024
Dear Steven, It is always a pleasure to read from our loyal guests and to know we are continually exceeding expectations. We are glad to know you enjoyed our spotless property and colorful location. We appreciate your kind review and look forward to your next stay at Romer Hell's Kitchen.Take care, Barb Christoph,Managing Director

8/10 – Gut

Abdullah

There was some entry, but the hotel manager compensated us with another advantage
Aufenthalt von 4 Nächten im April 2024
Antwort von Managing Director am 25. Apr. 2024
Dear Abdullah, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for any inconvenience. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Take care, Barb ChristophManaging Director

8/10 – Gut

Luella, Des Moines

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Enjoyed the hotel overall. The decor and atmosphere were very nice. But, I would like to have a restaurant on site. There are many options for eating in the area which is nice. Had to call for towel 2 of the 4 days I stayed. Only 2 of the outlets in the room worked.
Aufenthalt von 4 Nächten im April 2024
Antwort von Managing Director am 24. Apr. 2024
Dear Luella, Thank you for choosing Romer Hell's Kitchen and sharing your experience. We are pleased you loved our well-decorated property and location, being close to many restaurants nearby. Your comments regarding our service show that we have room for improvement, and we assure you we will be more diligent going forward. We also value your suggestion regarding the on-site dining options and have taken note of it. Thank you again; we hope to have the pleasure of hosting all your future visits.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Angela

Mit einer Gruppe gereist
Incredible hotel gorgeous clean the location is amazing 10 out of 10 will recommend!
Aufenthalt von 3 Nächten im April 2024
Antwort von Managing Director am 24. Apr. 2024
Dear Angela, Thank you for choosing Romer Hell's Kitchen and for your excellent review. We appreciate you mentioning our well-kept property and the colourful location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. Thanks again for recommending us, and we look forward to your next visit.Take care, Barb ChristophManaging Director

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for a weekend watching Broadway shows! This hotel is an easy walk from the theatres and very close to some great Hell's Kitchen restaurants. There is a subway entrance right across the street and it's a short walk to Central Park. We found the location very convenient!
Aufenthalt von 3 Nächten im April 2024
Antwort von Chris am 22. Apr. 2024
Thank you for your gracious review and we hope to welcome you back soon.

10/10 – Hervorragend

Shaquana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place
Aufenthalt von 1 Nacht im April 2024
Antwort von Managing Director am 22. Apr. 2024
Dear Shaquana, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Romer Hell's Kitchen. We look forward to welcoming you back on your next visit.Take care, Barb Christoph,Managing Director

8/10 – Gut

Rita

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The staff was extremely helpful and kind. The ac didnt cool the room was stuffy all night
Aufenthalt von 1 Nacht im April 2024
Antwort von Managing Director am 22. Apr. 2024
Dear Rita, Thank you for choosing Romer Hell's Kitchen and for your review. We are pleased you loved our service. However, we are sorry for the inconvenience caused by the A/C unit. We will certainly share your concerns with our maintenance team so they can take corrective action. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastico
Aufenthalt von 6 Nächten im April 2024
Antwort von Managing Director am 20. Apr. 2024
Dear Maria, It was a pleasure having you as our guest at Romer Hell's Kitchen. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Take care, Barb ChristophManaging Director

8/10 – Gut

Yuki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was fantastic. Just one block from the subway station, a few minute walk to Central Park, MoMa, Times Square, theaters, so many restaurants, cafes, and shops. The hotel has warm atmosphere, tasteful decor, friendly service, and comfortable beds. The service is minimal, yet it feels upscale. The pillows were too tall for our taste, but we used cushions on the couch and it worked. We would stay there again.
Aufenthalt von 6 Nächten im April 2024
Antwort von Chris am 18. Apr. 2024
Thank you for your gracious review.

10/10 – Hervorragend

Peter, London

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved this hotel and the little attentions to detail. Had a suite which included a record player and an artists easel with pencils and a picture to colour in. Such a nice idea, my partner loved chilling out in the evening being creative. Staff were very helpful and we would definitely return next time we are in NYC
Aufenthalt von 4 Nächten im April 2024
Antwort von Managing Director am 18. Apr. 2024
Dear Peter, Thank you for staying with us! We are thrilled to read you loved our property and your well-appointed suite. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you again for your generous comments. We look forward to your next stay at Romer Hell's Kitchen.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Dean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 7 Nächten im April 2024
Antwort von Managing Director am 18. Apr. 2024
Dear Dean, We are thrilled you had an excellent stay at Romer Hell's Kitchen, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Take care, Barb Christoph,Managing Director

8/10 – Gut

James, Lafayette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The overall facility and location were fantastic. My wife thought that our room AC was loud and would not cool the room as cold as she would have liked. The doormen were awesome but the front desk staff member that checked us in did not stand out as excellent. Overall we had a very nice stay and I would recommend!
Aufenthalt von 1 Nacht im April 2024
Antwort von Managing Director am 17. Apr. 2024
Dear James, Thank you for your kind review and for recommending us. We are happy to read you loved our colorful location and the service provided by the associates you mentioned. However, we are sorry for any inconvenience caused due to the A/C unit in your room. We will certainly share your concerns with our maintenance team to take corrective actions. Moreover, your comments regarding our front desk staff show that we have room for improvement, and we assure you we will be more diligent going forward. Thank you again, we look hope to welcome you and your wife back soon to Romer Hell's Kitchen.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Daniel, Chester

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Managing Director am 18. Apr. 2024
Dear Daniel, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Romer Hell's Kitchen. We hope to have the pleasure of doing so again on your next visit to New York.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Lee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to everything but far enough away to be quite and very friendly staff
Aufenthalt von 5 Nächten im April 2024
Antwort von Managing Director am 16. Apr. 2024
Dear Lee, Thank you for including Romer Hell's Kitchen in your travel plans! We appreciate you mentioning our excellent service and location. Thank you again for your review. We hope to see you soon.Take care, Barb Christoph,Managing Director

8/10 – Gut

Christophe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Managing Director am 14. Apr. 2024
Dear Christophe, Thanks for the nice rating! We are delighted your time at Romer Hell's Kitchen was great, as we always strive to provide every guest with a memorable experience. We look forward to your return soon.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Gavin

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
Great hotel. Good location. Super quiet. Lovely staff
Aufenthalt von 8 Nächten im April 2024
Antwort von Managing Director am 13. Apr. 2024
Dear Gavin, Thank you for your positive feedback. We are pleased to hear that you had a great experience at Romer Hell's Kitchen and appreciated it's convenient location. It is wonderful to know that you found our surroundings quiet and our staff lovely. Your comments mean a lot to us, and we look forward to welcoming you back for another enjoyable stay.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Jacqueline

Aufenthalt von 3 Nächten im April 2024
Antwort von Managing Director am 12. Apr. 2024
Dear Jacqueline, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Romer Hell's Kitchen; we hope to see you again soon. Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Jacqueline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at Romer is fantastic. From the doormen to the front desk agents to housekeeping - everyone is so kind & accommodating. The hotel is in a great location & very walkable to Time’s Square & good restaurants and bars. Would definitely stay there again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Managing Director am 11. Apr. 2024
Dear Jacqueline, Thank you for the outstanding review! We appreciate you highlighting our location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Craig

Fantastic hotel in a great location.
Aufenthalt von 5 Nächten im April 2024
Antwort von Chris am 10. Apr. 2024
Thank you for your gracious words.

8/10 – Gut

Ellie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location and lovely lobby and rooms
Aufenthalt von 4 Nächten im April 2024
Antwort von Chris am 10. Apr. 2024
Thank you for your gracious words.

8/10 – Gut

maegan

It was clean and convient
Aufenthalt von 3 Nächten im März 2024
Antwort von Managing Director am 10. Apr. 2024
Dear Maegan, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Romer Hell's Kitchen and our location. Maintaining a clean and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon!Take care,Barb Christoph,Managing Director

10/10 – Hervorragend

Joshua

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel itself was amazing, we would thoroughly recommend to anyone visiting New York. The rooms were incredibly spacious and very well decorated. The only slight issue for us was the noise outside the property as we were in a room facing out onto the busy street. The noise of the subway was also noticeable. However, we would still thoroughly recommend.
Aufenthalt von 4 Nächten im April 2024
Antwort von Managing Director am 9. Apr. 2024
Dear Joshua, Thank you for choosing Romer Hell's Kitchen and for recommending us. We are happy to read you loved our well-appointed rooms and had a great time at our property. However, please accept our apologies for the noise disturbances you experienced from nearby guests. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues, including relocation whenever possible. Thank you again for your review. We look forward to your next visit!   Take care, Barb Christoph,Managing Director

8/10 – Gut

Lynette

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Room near elevator very loud. One elevator out of service- took a long time going up or down...TV had a line going down the screen. A pretty decent hotel for expensive NY. $40 resort fee was steep did not use. They did let us check in early at 2:00pm, and staff were very professional and accommodating. Easy walk to our show at Broadway Theater, and I felt very safe the whole time. Parking very easy and right next store. Would recommend for convenience.
Aufenthalt von 1 Nacht im April 2024
Antwort von Managing Director am 8. Apr. 2024
Dear Lynette, Thank you for your excellent review of Romer Hell's Kitchen and for recommending us. We are glad you loved not only our parking facility and location but also the excellent service. We will certainly share your concerns regarding our TV and elevators with our maintenance team to take corrective actions. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Take care, Barb Christoph,Managing Director

10/10 – Hervorragend

Matthew Thomas, Waseca

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was friendly and amazing. Property was in great condition also. It is conveniently located to Times Square, broadway theaters, and subways to countless other destinations.
Aufenthalt von 3 Nächten im April 2024
Antwort von Managing Director am 8. Apr. 2024
Dear Matthew, Thank you for choosing Romer Hell's Kitchen and taking the time to post a review. We appreciate you highlighting our excellent service and location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. Thank you again for your review. We look forward to your next visit!   Take care, Barb Christoph,Managing Director

8/10 – Gut

Neil

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay at Romer Hell's Kitchen. The hotel itself was nice, the lobby smart and with plenty of seating and the room we had was facing away from the main road and was quiet (rooms facing 8th Avenue might get more noise). It was nicely done-out and comfortable. The bathroom was slightly on the small side but perfectly fine. It's in a great location for our needs, a short walk from various subway stations and not that far from the edge of Times Square (Wicked is a short walk away and acts as a good landmark to look out for if you get a bit lost). I would recommend this hotel and would happily stay there again. I've given it four rather than five stars because there's no restaurant, and the on-site cafe leaves a little to be desired. The staff aren't especially friendly, the food offer is poor and some of the drinks aren't great. I'm not sure where breakfast is meant to be (we didn't choose it as it was pricey), but if it's at the cafe I'd feel short-changed. But there are plenty of breakfast options nearby, including Starbucks a two minute walk away.
Aufenthalt von 6 Nächten im März 2024
Antwort von Managing Director am 8. Apr. 2024
Dear Neil, Thank you for choosing to stay at Romer Hell's Kitchen. We appreciate you highlighting our location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. It is also great to read you loved our well-appointed rooms and had an enjoyable time while you were here. However, we are also sorry for your disappointment with the food we serve, and we will address this with our food and beverages team to see where we can improve. We hope you are already planning another visit our way. Thank you again for your feedback!Take care, Barb ChristophManaging Director