Suite, 1 Schlafzimmer | Ausblick vom Zimmer

Bewertungen von The Benjamin Royal Sonesta New York

4.5 out of 5
The Benjamin Royal Sonesta New York
125 E 50th St, New York, NY

Bewertungen

8.6

Hervorragend

580 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
240 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
110 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
43 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
33 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.0/10

Personal & Service

7.8/10

Ausstattung

8.4/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Ulrich

Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Customer Service am 4. Nov. 2023
Ulrich, it seems you had a satisfactory stay. Our team values your feedback and thanks you for choosing our hotel.

2/10 – Ungenügend

Damir

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Vorsicht Kakerlaken im Zimmer! das Hotel ist sehr alt und es riecht im Hotel/Zimmer nicht gut. das Badezimmer ist mit gelben Flecken und nicht ganz sauber. das Personal ist aber sehr freundlich und hilfsbereit... Wir würden dieses überteuerte und schäbige Hotel nicht weiterempfehlen, einer der schrecklichsten Unterkünfte für uns in den letzten Jahren, voller Kakerlaken. wir empfehlen es auch nicht über Expedia zu buchen, weil keine angemessene Problemlösung wie bei anderen Anbietern. Very Bad experience. Even thought the stuff was very friendly and tried to Help and the Hotel is located near metro. IT was very Bad stay vor us..the Hotel is very old, smells badly and full of cockroaches. We have seen several cockroaches and our doughter was very scared. The compensation offered was not adequate and WE are very disappointed about Expedia Support. So clearly we would Not recommend to stay there and to book via Expedia for people WHO pay Attention to a Clean rooms without cockroaches.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Customer Service am 30. Okt. 2023
Damir, your comments and impressions about your stay are invaluable to us. Regrettably, your experience did not meet your expectations. We deeply regret the issues you encountered during your stay. It's good to hear that our helpful, supportive team provided good service. We assure you our hotel's cleanliness standards are typically highly regarded. We're committed to doing better and appreciate your candid feedback.

6/10 – Okay

Christian

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
-
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Customer Service am 3. Juli 2023
We appreciate the feedback, Christian.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 – Gut

Matthias

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im April 2023
Antwort von Customer Service am 1. Mai 2023
Thank you for taking the time to share your review with us, Matthias!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to The Benjamin Royal Sonesta New York. Thank you and have a wonderful day!

8/10 – Gut

Daniel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2023
Antwort von Customer Service am 4. Apr. 2023
We appreciate your lovely rating, Daniel!The satisfaction of our guests is important to us so we can't wait to see you back again at The Benjamin Royal Sonesta New York soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Das Personal war SUPER freundlich und die Lage ideal für eine Städtetour.
Aufenthalt von 3 Nächten im August 2019
Antwort von Guest Services am 16. Aug. 2019
Dear Guest, Thank you for staying with us while in New York! We are delighted that our friendly service won you over, and we appreciate you recommending our prime midtown location to other travelers. Come back soon! Warm regards, The Benjamin

2/10 – Ungenügend

Kristy

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 2. Mai 2024
Kristy, it seems you rated your stay less than satisfactorily. Your perspective is extremely important to us, and we would appreciate an opportunity to discuss any issues you might have encountered in more detail. We're fully dedicated to providing excellent service for our guests, and your valuable feedback aids us in reaching that goal. Please feel free to contact our Guest Services at your earliest convenience.

8/10 – Gut

Deyano, Gardiner

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location and friendly staff. What a great Midtown location with some fantastic newly renovated rooms.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 2. Mai 2024
Deyano, it's wonderful to hear about your positive experience at The Benjamin Royal Sonesta New York. We're delighted you found our location excellent and enjoyed the friendliness of our team members. We're particularly happy that our newly refurbished rooms added to your memorable stay. We hope to welcome you back soon.

8/10 – Gut

Lev

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is good, easy to walk around
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 29. Apr. 2024
Lev, it's pleasing to learn that you found The Benjamin Royal Sonesta New York conveniently placed for exploring the surroundings. We hope to welcome you back in the future. Thank you for leaving this review.

6/10 – Okay

KEVIN JAMES

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Renovations underway. My room was nice, but as you would expect other areas were not. A ridiculous fee was tacked onto the bill, adding $45 a night to the bill, and I didn’t use any facilities. Not cool, but a lot of hotels are doing it now.
Aufenthalt von 3 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Kevin, we acknowledge your feedback and we're sorry for any inconvenience due to the ongoing improvements. We're pleased to hear that you enjoyed your room despite other areas still being enhanced. Regarding the additional charges, these are standard across many accommodations, and are intended to cover a variety of services, some of which you might not have utilized during your stay. We hope that this didn't mar your overall experience significantly and that we'll have a chance to offer you an improved experience in the future.

10/10 – Hervorragend

Donna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome stay….everyone was super nice and helpful
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Service am 28. Apr. 2024
Donna, thank you for sharing your experience at The Benjamin Royal Sonesta New York. We're thrilled to hear that everyone exceeded your expectations with their friendliness and assistance during your stay. Your kind words are a wonderful motivation for our team members. We hope to welcome you back in the near future.

6/10 – Okay

Nathan

Gut: Sauberkeit und Personal & Service
The staff was fantastic but the room itself was not. The bathroom, in particular, was subpar with a shower head with minimal water pressure.
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 26. Apr. 2024
Nathan, it's great to hear your interactions with our team members were positive during your stay. Concerning the issues you mentioned about the room and bathroom, we value your feedback and our maintenance team is already taking measures to assess and rectify any inconsistencies. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay.

6/10 – Okay

Richard

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
No dining facilities
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 16. Apr. 2024
Richard, it's regrettable to hear that the lack of dining options didn't meet your expectations. We understand every guest has unique needs, and the complete satisfaction of our guests is essential to us. There are many local eateries, and we'll ensure our team members provide all necessary information for future visits. We hope you'll consider us again in the future to better serve your needs.

2/10 – Ungenügend

DL

Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 26. Apr. 2024
DL, it's regrettable that your experience didn't meet your expectations. As we continuously strive to improve, we appreciate your feedback and will utilize it to further enhance our services. We hope for the opportunity to serve you better in the future.

8/10 – Gut

Laura

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
They are renovating their lobby, but the temporary lobby was perfectly fine and there wasn't any noise. Look forward to visiting again in the future to see the results!
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 5. Apr. 2024
Laura, it's wonderful to hear that despite the ongoing renovations at The Benjamin Royal Sonesta New York, you still had an enjoyable stay. Your understanding during this time is greatly appreciated. We eagerly await your next visit to show you our revamped lobby.

8/10 – Gut

Tommy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 4. Apr. 2024
Tommy, thank you! It's great to see that your stay at The Benjamin Royal Sonesta New York left a positive impression. We hope to welcome you back soon for another enjoyable experience.

10/10 – Hervorragend

Amanda, Philadelphia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved our queen bedroom suite at this property. It was spacious and perfect for traveling with children! Having a kitcheonette was a huge plus. I would definitely stay here again.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 2. Apr. 2024
Amanda, it's delightful to hear that you enjoyed your stay at The Benjamin Royal Sonesta New York. We take pride in offering our guests spacious suites equipped with convenient amenities such as a kitchenette, especially for those traveling with children. It is wonderful to know that you would stay with us again. Until then, safe travels.

10/10 – Hervorragend

mohammad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was great Very convenient location
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 31. März 2024
Mohammad, thank you for the wonderful review. We're thrilled to hear that you enjoyed the exemplary service from our team members at The Benjamin Royal Sonesta New York and our central locale. We can't wait to welcome you back on your next trip to the city. Wishing you safe travels until then.

10/10 – Hervorragend

Danielle

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very nice and within walking distance to many sites. We loved the location and the room was very spacious. I would definitely stay here again.
Aufenthalt von 6 Nächten im März 2024
Antwort von Customer Service am 31. März 2024
Danielle, thank you for choosing The Benjamin Royal Sonesta New York. We're thrilled to hear you appreciated our prime location and spacious rooms. It's a joy to know your stay was enjoyable, and we eagerly anticipate welcoming you back in the near future.

10/10 – Hervorragend

Matthew

Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 14. Apr. 2024
Thank you for the fantastic rating, Matthew!It's outstanding you had such a wonderful experience at The Benjamin Royal Sonesta New York. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 – Gut

Saul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 20. März 2024
Saul, we appreciate you choosing The Benjamin Royal Sonesta New York and taking the time to rate your stay. We're delighted you had a positive experience and we hope to make your next visit a full five-star experience.

10/10 – Hervorragend

barbara

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 20. März 2024
Barbara, it's wonderful to know that your stay at The Benjamin Royal Sonesta New York met your expectations. We continually strive to provide the best experiences for our guests, and it's heartening that we made a positive impression. We look forward to the possibility of welcoming you back in the future. Thank you for your feedback.

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 20. März 2024
Mary, we're thrilled to hear you had a stellar experience at The Benjamin Royal Sonesta New York. We greatly appreciate your positive feedback and are excited to welcome you back for another memorable stay in the future. Thank you for choosing us.

10/10 – Hervorragend

Mary

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
For New York, our room with two double beds was the largest we've ever had! The main lobby was under construction, but they didn't miss a beat. Comfy beds, a refrigerator and microwave, coffee maker, nice bathroom, and a credit for snack purchase. Great, friendly staff. Highly recommended!
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 19. März 2024
Mary,It's wonderful to hear that you enjoyed your stay at The Benjamin Royal Sonesta New York. Your comfort is a priority to us, so it's fantastic to know you found the room fitments, including frequently desired amenities such as a refrigerator and microwave, to your liking! We appreciate your understanding about the lobby maintenance as we continuously strive to enhance guest experiences. It's encouraging to hear that our team members were able to provide you with an enjoyable experience during your visit. We also appreciate your recommendation. Looking forward to welcoming you back in the future!

10/10 – Hervorragend

Rachel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff is so lovely and accommodating, the location is ideal, close to mass transit and very walkable with so many restaurants close by. I loved having a little kitchenette that was well appointed. The room was comfortable and large by New York City standard
Aufenthalt von 3 Nächten im März 2024
Antwort von Customer Service am 19. März 2024
Rachel, it's delightful to know you enjoyed your stay at The Benjamin Royal Sonesta New York. Our team members' dedication to service, our central location, as well as the convenience of our room amenities, such as the well-equipped kitchenette and comfortable space, are among the features we take pride in. We appreciate your positive feedback, and we look forward to making your next stay even more enjoyable.

10/10 – Hervorragend

Barry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 20. März 2024
Barry, it's great to hear you had a fantastic experience with us at The Benjamin Royal Sonesta New York. We appreciate your high rating and would be delighted to welcome you back in the near future. Thank you for choosing us!

8/10 – Gut

Todd

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The Benjamin Royal Sonesta is in a great location in Midtown East. You are a couple minute walk to multiple subway stations which makes it very easy to get around NYC. The staff at the desk were very friendly and always helped us out very quickly. When we arrived we wanted an extra sheet and pillow and they had them in the room when we returned. It is an older hotel but we loved it. It was clean and we loved having a refrigerator, a sink and microwave in the room. A king sized bed was also very nice in NYC. When we left we dropped our bags and they scheduled our black suv to take us to the airport. Everyone was always very nice. We would highly recommend the hotel and would stay there again.
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Service am 18. März 2024
Todd, thank you for sharing your positive experience at The Benjamin Royal Sonesta New York. We're thrilled our advantageous location made it easy for you to explore New York City, and that our team members were ready to assist promptly, effectively taking care of your additional sheet and pillow request. Caring for our guests with hospitality and efficient service is indeed a priority for us. We're glad that having an in-room refrigerator, sink, and microwave added convenience to your stay. We're also delighted you mentioned our signature king-sized bed making a difference in your New York visit. It's wonderful to know you would not only suggest our hotel but also choose to return. We look forward to providing another impressive experience upon your next visit.

10/10 – Hervorragend

Jeffrey

The staff were friendly and knowledgeable. The room was very spacious and clean. We’ll definitely be back.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Service am 18. März 2024
Jeffrey, it's wonderful to hear that you had a great stay at The Benjamin Royal Sonesta New York. We're thrilled to know that our knowledgeable team members contributed to your experience and that you appreciated the roominess and cleanliness of your accommodation. Your feedback bolsters our commitment to strive for excellent hospitality, and we can't wait to welcome you back in the future.

10/10 – Hervorragend

Aryat

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Place was very nice & clean
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 16. März 2024
Aryat, we appreciate your positive feedback. It's truly heartening to know you found The Benjamin Royal Sonesta New York to be not just nice but also immaculate. We hope your next stay with us is just around the corner.

10/10 – Hervorragend

Katerie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Third time here. Love this spot. Great staff! Renovation could be reason for needing 10 minutes to get hot water. Little bit of an annoyance, but overall this property is a 5!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 1. März 2024
Katerie, we're truly delighted to hear how much you appreciate The Benjamin Royal Sonesta New York and that you've chosen us for your stay on multiple occasions. We're happy to celebrate the top-rated service provided by our team members. We understand your comment about the water temperature and want to assure you that this was a temporary situation due to renovations. We will do all we can to minimize such inconveniences in the future. We're looking forward to your next visit.

8/10 – Gut

Voula

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 22. März 2024
Voula, it's wonderful to see your four-star rating of The Benjamin Royal Sonesta New York. We're pleased to know that your experience was good and we hope to welcome you back in the future. We aim to continually exceed guests' expectations and would certainly appreciate any further feedback from your stay. Safe travels!

8/10 – Gut

Arindam

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
My four-night stay at Benjamin Sonesta in New York was largely positive. Currently under renovation, the hotel’s aged look is being refreshed. The highlight was the spacious one-bedroom suite with a functional kitchenette, accommodating four but equipped for two. Customer service was excellent, though the front desk staff, while efficient, lacked a personal touch and occasionally engaged in laughter post-guest interactions, which could be off-putting. The room’s design had its quirks, like a toilet flush hidden under the countertop and a toilet seat that wouldn’t stay up, minor yet noticeable. Despite being on the 9th floor, noise was minimal, although water pipes showed signs of air bubbles and noise. The gym was well-equipped, a plus point. The daily $10 snack and water allowance was appreciated, but the $50 daily resort charge felt excessive given the absence of typical resort amenities like a restaurant or pool. In essence, Benjamin Sonesta offers a comfortable, if not luxurious, stay in a spacious setting. It’s suitable for those looking for ample room space and a central location, though some aspects, like certain customer service elements, could be improved.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Customer Service am 20. Feb. 2024
Arindam, thank you for sharing the details of your stay at The Benjamin Royal Sonesta New York. We're delighted to hear your overall experience was positive, particularly appreciating the spacious suite with a functional kitchenette. As we're currently refreshing our look, we appreciate your patience during this time of transformation.We acknowledge your observations regarding certain design features in the room and the gym, and we will take them into consideration for future improvements. Additionally, your feedback about the experience with our front-desk team members has been noted. We strive to provide a welcoming and professional atmosphere at all times, so your comments are valuable to us.Our resort fee covers a variety of amenities, and we regret if this wasn't clear or didn't meet your expectations. We hope your future visits will provide a more complete value.It's terrific that you found The Benjamin suitable for those in need of ample room and a central location. We aspire to create a comfortable setting for our guests and value your observations on areas of improvement. Looking forward to welcoming you back for another largely positive stay.

8/10 – Gut

Jonathan

Antwort von Customer Service am 18. Feb. 2024
Thanks for the 4/5 rating, Jonathan!We're happy you had such a lovely stay at The Benjamin Royal Sonesta New York! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 – Hervorragend

Cecelia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I love the location and connivence. Property is undergoing renovations currently and not as luxurious as I remember it was years ago, but it is clean and staff are wonderful!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 14. Feb. 2024
Cecelia, we're absolutely thrilled to hear that you appreciated The Benjamin Royal Sonesta New York's convenient location. It's great that our ongoing renovations didn't overshadow the pristine cleanliness and the delightful service provided by our team members. Our goal is to further enhance the luxury you remember from past visits. Thank you for sharing your feedback and we look forward to your next stay.

8/10 – Gut

Suzanne

Aufenthalt von 5 Nächten im Februar 2024
Antwort von Customer Service am 22. März 2024
Suzanne, thank you for choosing to stay at The Benjamin Royal Sonesta New York and for taking the time to rate us on Expedia. We're pleased that you had a satisfying experience. Your feedback is greatly appreciated and we hope to have the pleasure of your company in the near future.

8/10 – Gut

amel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best place to stay in in Manhattan safe close to everything clean and the staff is very friendly
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 13. Feb. 2024
Amel, thank you for sharing your positive experience at The Benjamin Royal Sonesta New York. It's great to know that you appreciated our prime location, cleanliness, and accommodating team members. Your commendation means a lot to us, and we look forward to welcoming you back in the future.

6/10 – Okay

Maria

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
It was almost imposible to sleep on the sofa bed. It was like sleeping on springs!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 12. Feb. 2024
Maria, it's regrettable to learn about your experience regarding the sofa bed. Comfort is vital, and we apologize that this aspect of your stay was not up to standard. We've taken note of your comments, and we aim to improve this particular aspect of our service. We hope we have the opportunity to host you again under more restful circumstances.

10/10 – Hervorragend

Mehdi

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 22. März 2024
Mehdi, it's great to see your perfect rating. We're thrilled that you enjoyed your stay at The Benjamin Royal Sonesta New York and we hope to be your choice hotel when you visit New York again. We appreciate your feedback and thank you for sharing it with us.

10/10 – Hervorragend

Amy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Some of the lobby is being renovated but they came up with a good workaround. The entrance is on Lexington temporarily, but doesn’t feel like a construction site. Very friendly staff!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 12. Feb. 2024
Amy, it's wonderful to hear that, despite the ongoing renovations, The Benjamin Royal Sonesta New York's ability to create a pleasant environment for our guests remained unaffected. We're pleased that our temporary entrance met your expectations and didn't diminish your experience. The acknowledgment of our team members as being very friendly is truly appreciated. We look forward to welcoming you back once the renovations are entirely complete!

10/10 – Hervorragend

Thomas C

Gut: Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Customer Service am 7. Feb. 2024
Thomas, thank you for your rating on Expedia. It's fantastic to know that The Benjamin Royal Sonesta New York was able to meet your expectations during your stay. We aim to provide top-notch service to our guests and your recognition goes a long way. We hope to have the pleasure of welcoming you back in the future.

10/10 – Hervorragend

Fernanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Customer Service am 6. Feb. 2024
Fernanda, obrigado pelo seu feedback sucinto! Estamos entusiasmados por você ter tido uma excelente experiência no The Benjamin Royal Sonesta New York. Esperamos oferecer-lhe outra estadia fantástica quando você retornar.

10/10 – Hervorragend

jane

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Getting upgraded to a suite was wonderful, and our room was super quiet and clean. I also LOVE a room with a bathtub, so that was an even extra bonus. Going back tonight, so fingers crossed!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 6. Feb. 2024
Jane, we're thrilled to hear that you were pleased with your upgrade at The Benjamin Royal Sonesta New York and enjoyed our serene and sparkling clean rooms. It's also fantastic to know that the bathtub added an additional level of luxury to your stay. We eagerly await your return visit!

10/10 – Hervorragend

Karen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really great property, conveniently located
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 6. Feb. 2024
Karen, we're thrilled to hear that you found The Benjamin Royal Sonesta New York to be a fantastic option for your stay, with its advantageous location. We can't wait for your return visit!

10/10 – Hervorragend

Margarita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 8. Feb. 2024
Margarita, it's wonderful to hear you had a five-star experience at The Benjamin Royal Sonesta New York. We're grateful for the chance to serve you and thrilled that we exceeded your expectations. Your highest rating is greatly appreciated. Looking forward to welcoming you back for another seamless stay in the future!

10/10 – Hervorragend

Kevin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good size room with kitchenette Good cabinets. Comfortable bed.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 5. Feb. 2024
Kevin, it's fantastic to hear you appreciated the spacious room, functional kitchenette, and comfortable bedding at The Benjamin Royal Sonesta New York. We strive to make every guest's stay as comfortable as possible. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Guilda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was spacious and the mattress great. The waterflow in the shower was strong and steady. The location was great and close to what I needed, and the front desk was great and so were the rest of the team. Good elevators.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 3. Feb. 2024
Guilda, it's a delight to hear your feedback! We're thrilled that you found the room at The Benjamin Royal Sonesta New York to be generous in size, with a comfortable mattress, powerful shower, and convenient location. Your commendation of our front desk colleagues and fellow team members is very much appreciated too. We're also glad the elevators enhanced your stay. Thank you for taking the time to leave this review - we look forward to welcoming you back in the future.

6/10 – Okay

Michael

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Checked in very late at nite but it took over 10 minutes just to get the room key. Front desk person not very friendly and actually rude. Same person duty next morning at 7 when I checked out and her attitude hadn’t changed. Not even one smile. Not the right person greeting guests!!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 3. Feb. 2024
Michael, we regret to hear that our team member's disposition and the check-in process fell short of expectations. Courtesy and efficiency are approaches we continually advocate for in our team. We will review this matter to ensure a more satisfying experience for our future guests. Thank you for sharing your feedback.

10/10 – Hervorragend

Inga

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There's construction ongoing that I wish I'd known about in advance. That said, the front desk staff is wonderful and the room is clean. No bar though.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 3. Feb. 2024
Inga, it's great to hear that you found our team at the front desk to be wonderful and your room at The Benjamin Royal Sonesta New York impeccably clean. We understand your sentiments regarding the construction and the absence of a bar. Rest assured, these points are being worked on to enhance our guest's experience. We hope to welcome you back soon!

10/10 – Hervorragend

Christa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent location, easy valet, felt safe, the door man was so nice!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 1. Feb. 2024
Christa, thank you for your kind words. It's wonderful to hear that you enjoyed your stay at The Benjamin Royal Sonesta New York. We're especially pleased to know you appreciated our prime location and felt secure throughout your visit. Our door attendant will also be glad to have made a positive impact on your stay. We truly hope to welcome you back in the future.

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Not so great high end hotel. Odd set up. Dated room. Dark.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 27. Jan. 2024
We're sorry to hear about your recent experience. It's unfortunate that the room layout and ambiance were not to your liking. Rest assured, we're continually upgrading our facilities to ensure comfort and enjoyment for our guests. Your feedback helps us in this process and we appreciate you taking the time to provide it.