I am writing to formally express my disappointment regarding my recent stay at The Essence Hotel at JFK from June 20, 2025 to June 22, 2025.
Unfortunately, my experience did not meet the standards I expected, particularly in terms of customer service and cleanliness. Upon arrival, I was met with unhelpful and dismissive staff, with conflicting information, at the front desk who provided minimal assistance during check-in. Throughout my stay, my concerns were either ignored or handled unprofessionally, which left me feeling undervalued as a guest.
Furthermore, the condition of the room was unacceptable. I encountered several cleanliness issues, oncluding worn out anddirty linens, unsatisfactory bathroom, and an unpleasant odor. Despite raising these concerns with the staff, no meaningful action was taken to address them.
This level of service and cleanliness is not only disappointing but unacceptable for a hotel that claims to provide a comfortable and welcoming experience. I trust that this feedback will be taken seriously and addressed promptly.
I request a formal response to this complaint, along with appropriate compensation or corrective action. I hope future guests receive better treatment than I did.
Sincerely,
David Belk
2118 Camp Creek Rd
Lancaster SC 29720
