6/10 – Okay
Dawn T.
8. Aug. 2025
Gut: Sauberkeit
No Hot Water
When we arrived at the house went to shower and there wasn’t any hot water. Reached out to Vacassa the management team and told them what was going on and was spun around for hours with, maybe the water has to run for awhile, maybe I tripped a breaker switch to I probably did something. I reached out owner and I was accused of using too much water. Late that night I was fed up so I ask for immediate resolution or I wanted a refund for a full day. That next morning I sent another communication with threats and was then told someone would come to resolve the issue. Some came after 9am and they fixed the issue. My family could shower all afternoon, evening, night until the next morning 10am. We were uncomfortable the beginning of our vacation. House lack paper towels in bathrooms, no tissues, a broken toilet in one of the bathrooms, only 2 televisions, 1 in family room and mater bedroom. House was beautiful and very roomy but lacked the creature comforts of home.
Dawn T.
Aufenthalt von 5 Nächten im August 2025