Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear Shannon, Thank you for choosing our property for your stay in Alameda. We appreciate you putting your trust in us and assure you that we do not take this responsibility lightly. We are grateful for your kind words about our staff, and it's nice to know you had an easy check-in experience. However, we deeply regret to learn about the cleanliness issues in your room that marred your stay with us. We take upkeep and cleanliness seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it's unfortunate and disappointing that we missed the mark in this case. We wish you had alerted us to these issues during your stay, as it would have been no problem to change your room so you could be more comfortable. Nonetheless, we thank you for raising your concerns with us, and we assure you that we will address this with our housekeeping team and take appropriate steps to correct any service lapse. Our maintenance team has also been alerted to your comments so they can take immediate action to fix the hairdryer in your room. We are disheartened to read you feel you won't stay with us again, despite your satisfaction with our convenient location and great price. We are genuinely sorry for any distress we might have caused you, and we earnestly request that you kindly not let this experience be your lasting impression of us and give us another chance to host you more successfully in the future. Thank you for staying with us on this journey. We value your business and your feedback.Best Regards, Customer Care Team

Thank you for the positive rating, Stephen! We sincerely appreciate your stay at Rodeway Inn Alameda and your honest feedback highlighting the positives of your visit and the areas where we can improve. We understand that convenience matters to our guests, and we are glad our accommodation met your expectations in this regard. We regret the external noise issue that caused you some inconvenience. While there is not much we can do regarding outside noise, we can consider placing you on a quieter side of the hotel building to make your future stays with us as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Thank you for making us your preferred choice on this journey. Safe travels!Best Regards, Customer Care Team

Dear Maria, Thank you for making Rodeway Inn Alameda your hotel of choice on this journey and awarding us a 5/5 rating! We sincerely appreciate your stay and your feedback. We're always working to create a hospitable and welcoming atmosphere for our guests, and we are glad to see that reflected in your experience. Thank you for acknowledging our friendly accommodations. Your feedback is invaluable in helping us maintain high standards of service. It was a pleasure to host you, and we look forward to your next visit and the chance to delight you again. Safe travels!Best Regards, Customer Care Team

Dear Tony, Thank you for choosing Rodeway Inn Alameda for your recent stay and taking a moment out of your busy schedule to share your positive rating of our establishment. Your satisfaction is important to us, and we're glad we met your expectations on this visit. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to exceeding your expectations on your next visit. Thanks again for your review. Safe travels!Best Regards, Customer Care Team

Thank you for the kind feedback. Much Appreciated.

Dear Laura, Thank you for taking the time to rate your stay at Rodeway Inn Alameda with five stars! We're thrilled that you had a positive experience with us and that we met your expectations on this visit. We appreciate you staying with us on this journey and hope to have the opportunity to welcome you back in the future for another satisfying stay. Thank you for choosing us. Safe travels!Best Regards, Customer Care Team

Will discuss your concerns with the staff. Thank you for bringing to our attention.

Hi Larry, Thank you for your review. We appreciate your business and your feedback. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. We apologize for the aspect of your stay that failed to exceed your expectations, and we are sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We appreciate you bringing this to our attention, and we have alerted our maintenance team to your comments so that they can take immediate action to address the issue you have highlighted with the laminate floor in your room. Furthermore, we will conduct an investigation within our team to correct any lapses in current upkeep standards. For future travels, please know that if there are any issues with the room, we are happy to provide a new room if they are reported at the time of arrival. Thank you for considering our accommodation for your stay in Alameda and taking the time to post your review. We appreciate both and hope you'll give us another opportunity to exceed your expectations on a future visit. Safe travels!Best Regards, Customer Care Team

Moriah, We are overjoyed to read your 5-star review! At Rodeway Inn Alameda, we want our guests to experience the best value for their money and work hard to make our product/service as user-friendly, convenient, comfortable, and enjoyable as possible, so we are ecstatic to read your comments about the check-in process, staff, parking, and food - thanks so much for sharing your experience with us! You had the experience that we strive to provide for each of our guests, and we hope to welcome you back many more times in the future. See you soon & Merry Christmas Best Regards, Customer Care Team

Many thanks for the 5-star review, Asia - it's truly appreciated! We are pleased to hear that our service was to your satisfaction, and we hope everything was in order and you had easy access to your essentials. We appreciate you choosing Rodeway Inn Alameda for your accommodations on this trip, and we look forward to serving you again soon. Safe travels!Best Regards, Customer Care Team

Hi Kevin, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with our product/service, and we would like to know more about the issues so we can take corrective action for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Have a safe trip, and thanks for choosing Rodeway Inn Alameda.Best Regards, Customer Care Team

Dear Lisa, Thank you so much for the 10 out of 10 rating - it’s truly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Rodeway Inn Alameda many more times in the future. Thank you for choosing us!Best Regards, Customer Care Team

Dear Benjamin, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Until then, safe travels!Best Regards, Customer Care Team

Thank you for your response.

Dear guest, We are very sorry to read your review of our hotel. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We have rooms that are designated non-smoking, but unfortunately, not all of our guests abide by our rule, and occasionally, as seems to have happened on this occasion, a guest will smoke in a non-smoking room. We wish you had alerted us to the odor issue during your stay, as we could have moved you to another room, if available, to make your stay as comfortable as possible. That said, we have noted your concern, and rest assured that we will look into this and conduct an investigation within our housekeeping department to correct any lapses in current cleaning standards. Furthermore, we will see to it that our staff does a better job of airing out the rooms moving forward. We will also ensure that the concerned front desk personnel is aware of your impression and see to it that we provide better customer service moving forward. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

Hey Deborah, Thank you for choosing to stay at Rodeway Inn Alameda and rating your experience as positive. We are glad that our location was convenient for you, and we appreciate your kind words for our staff. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

Hey Benjamin, Thank you for the positive rating. We appreciate it. We hope your stay at Rodeway Inn Alameda was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

Thank you for your kind words and happy you enjoyed your stay.

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hey Vincent, Thank you for the positive rating. We appreciate it. We hope your stay at Rodeway Inn Alameda was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

Thank you for your feedback.

Thank you for your feedback. We are working on improving the account.

Hey Jeffrey, Thank you for the positive rating. We appreciate it. We hope your stay at Rodeway Inn Alameda was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

Apologize for the confusion. The booking occurred on the Expedia website and we have no control over where you were booked.

Thank you for your response. We will be we discussing the matter with the housekeeping staff..

Hey Shannon, Thank you for the positive rating. We appreciate your kind words for our management, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

Hi Rickey, We are very sorry to hear that you were so disappointed with your stay at our hotel. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Guest satisfaction is important to us, and we would like to know in more detail about the issues so that we can take corrective measures for your future visits. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.Best Regards, Customer Care Team

Thank you for your feedback.

Hey Monica, Thank you for the positive rating. We appreciate it. We are glad that you loved our service, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for your response.

Dear guest, We are very sorry to hear that you did not have a wonderful stay with us. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Guest satisfaction is important to us, and this critical feedback will be put to good use for the betterment of the guest experience. Thank you for your review. We appreciate it and hope you will give us a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

Hey Philip, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.Best Regards, Customer Care Team

Dear guest, Thank you for the positive rating. We are glad that you liked the location, and it's nice to read that our price suited you. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

Dear guest, Thank you for the positive rating. We appreciate your continued patronage. At Rodeway Inn Alameda, it is the personal relationships we establish with our guests that we value most, along with providing superior service, and we are pleased to read your comment in relation to your experience with our management - thank you. We are also happy to hear that you noticed our continuous improvements and that you had a comfortable stay with us. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

Dear guest, We're truly disappointed to hear that you had such a poor experience during your recent visit. We are a busy property and maintain a high occupancy level. For this reason, our policy is to verify on the day of arrival that the credit card on the reservation is valid so that we can confirm that the reservation is guaranteed. Unfortunately, we are unable to hold onto reservations with declined credit cards on busy/sold-out nights. That being said, your interaction with our team should always be pleasant, and we sincerely apologize that our hospitality left something to be desired in this case - this is very unlike us. We will share your comments not only with the concerned front desk personnel but our entire team as a reminder about the finer aspects of hospitality. Again, we are sorry for any inconvenience this may have caused you. It is never our intention to have a guest arrive, and we don't have a room available for them when they made a reservation; however, if the credit card used to guarantee the reservation declines, we are required to cancel the reservation to allow other guests with valid credit cards to be able to book with us. As you pointed out, your card was declined because of a fraud alert sent by your card issuer. For future travels, not just with our property but all hotels, we recommend you notify your bank that you are planning to travel so that they don't put a hold on your cards. We appreciate you choosing our hotel to host you on this visit, and again, we are sorry that we were unable to accommodate your rooming needs when you arrived. We look forward to another opportunity to host you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

Thank you for the nice feedback.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you for the positive rating. We are glad that you found our hotel affordable, the rooms clean, and the beds comfortable, and it's nice to read that our location suited you. We also appreciate your kind words for the team managing the property. We are happy to know that we remain your accommodation of choice here for future visits, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

Hey Randall, Thank you for choosing to stay with us and rating your experience as positive. We are glad that our price and location suited you, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

We apologize for this and will talk with the housekeeping staff.

Hey Raman, Thank you for the positive rating. We are pleased to hear that you had an excellent stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

Thank you for you feedback.

Thank you for the kind words regarding our staff. We are happy you enjoyed your stay.