2/10 – Ungenügend
Monica L.
1. Feb. 2024
Verbesserungswürdig: Sauberkeit
Bed bugs
We had our entire immediate family come to Florida for a vacation to celebrate my father-in-laws 70's birthday (10 adults, 5 kids). We discovered during our first night at 12:30am that one of the bedrooms had bed bugs. The property manager was emailed right away with photos. They sent a pest control company out the next day and after the inspection, the property manager offered us other accommodation that didn't fit the needs of our group. Bed bugs are incredibly disruptive, hard to exterminate and can get into your clothes and luggage. After asking for alternative accommodation or compensation, they refused, gave us less than 24 hours to vacate and charged us for the 2 nights we were there. In order to get the remaining refund for the unused nights, I was asked to sign a release that would prevent me from, among other things, writing a negative review. I had to involve VRBO support to get my money back without signing a release. It was overall a horrific experience. If this was my home, I would have offered a full refund right away.
Monica L.
Aufenthalt von 14 Nächten im Oktober 2023