Außenbereich
Verfügbarkeit prüfen

Bewertungen von Maingate Lakeside Resort

3 out of 5
Maingate Lakeside Resort
7769 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Bewertungen

4.0
226 von insgesamt 2412 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
164 von insgesamt 2412 Gästebewertungen haben eine Bewertung von 8 - Gut" "
260 von insgesamt 2412 Gästebewertungen haben eine Bewertung von 6 - Okay" "
389 von insgesamt 2412 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1373 von insgesamt 2412 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

3.8/10

Sauberkeit

5.4/10

Personal & Service

4.0/10

Ausstattung

3.6/10

Zustand der Unterkunft

4.2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

dominic

Aufenthalt von 2 Nächten im November 2023
Antwort von Mgr am 4. Dez. 2023
Thank you for your valued feedback !

10/10 – Hervorragend

Philipp

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to Disney
Aufenthalt von 2 Nächten im Juli 2023

2/10 – Ungenügend

Dennys

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Es war so unfassbar dreckig alt und runtergekommen ich kenne das Hotel von vor 4 Jahren da war es echt super. g Günstig aber gut. Nun ist es einfach nur enttäuschend ich würde jedem abraten in dieses Hotel zugehen. Es war überall Schimmelbildung: Decke, Wand, Boden Wir hattten eine Riesige Wasserlache auf dem Boden vor der Klima. Ich habe noch nie Silikonfugen in So einem Zustand gesehen: Dreckig, defekt und verschimmelt. Die Farbe in der Duschkabine ist von der Wand gefallen. Alle Metallbeschläge im Bad waren dermaßen verrostet das man sie nichtmal anschauen wollte. Das Klo war nicht am Boden befestigt... Es war ein Ungeziefer befall in Bad, Waschbecken und Boden. An den Gardinen der Tagesdecke und auf dem Teppich war undefinierbare weiße Felcken. Zum abschluss habe ich einen Ausschlag am Rücken durch den Bettbezug bekommen. Also bitte geht nicht in diese Hotel.
Aufenthalt von 4 Nächten im Juni 2023

2/10 – Ungenügend

Michael

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Unterkunft war dreckig, nicht nur in unseren Zimmern, auch in anderen. Bei der Anreise hat man uns ein Zimmer gegeben mit nicht funktionierendem Licht und einem FEHLENDEN Wasserhahn im Bad. Das Zimmer durften wir direkt wechseln. Die Möbel sind kaputt und alt. Es fehlen ganze Schubladen und Schranktüren. In unserem Zimmer hatten wir mehrere Kakerlaken. Die Stühle waren vom vorherigen Streichen verdreckt mit Farbe. Die Bettlaken fleckig. Dreck ohne Ende hinter und unter dem Bett und dafür musste man das Bett nicht abrücken! Kabel von Lampen und dem fehlenden Rauchmelder hingen aus der Decke. Beim Telefon fehlten Tasten. Das andere Zimmer hatte erst gar kein Telefon. Habe ich schon Dreck erwähnt?
Antwort von Manager am 22. Jan. 2023
We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

4/10 – Schlecht

Annika

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Die Unterkunft ist sehr schmutzig. Dies beinhaltet die Zimmer. als auch die Gänge. In unserem Zimmer war außerdem der Abfluss vom Waschbecken, die Klospühlung und der Fön defekt. Das Personal ist freundlich.
Aufenthalt von 3 Nächten im Juli 2022
Antwort von Manager am 25. Juli 2022
We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 – Ungenügend

Louis

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
No good
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Angel

Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Carlos

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The front desk ladies are the only good thing in this place. We arrived on a Friday night and there was only one front desk associate, we waited in line for about 20 mins. In that time, my wife went to the restroom and there was toilet paper everywhere on the floor, smelled bad and it looked like nobody had cleaned it that day. The lobby smelled weird, the automatic sliding door didn’t work, the fire alarm had a sign that literally said “out of service, in case of fire call 911”. At the time of check in, we were told that the tiki bar was permanently closed. After check in, we went to our room and we found the mini fridge opened, with a towel inside, with old mold built up and an unbearable smell that can be smelled outside the room. We went back to the front desk, had to make another 20 minute line until another kind front desk agent (or maybe supervisor?) came to help. She kindly moved us to another room but on our way there, we saw the ice machine completely dismantled. It looked like a transformer trying to assemble itself into an ice machine and was stuck in the middle of it. The floors were nasty, trash everywhere and we even saw something that looked like someone threw up and it wasn’t cleaned so it stood there until it dried off. This new room also smelled weird, we tried to convince ourselves to stay, but we decided to leave. We got our deposit and hotel fee back but nobody knew how to reimburse what we paid for the room, so we lost that money.
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Johanna

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The facilities need upgrade and cleaning.
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Christian

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
No habia mucha limpieza en los pasillos, no habia microondas y la tv no era muy buena el aire acondicionado se apagaba.
Aufenthalt von 4 Nächten im April 2024
Antwort von Management am 1. Mai 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ungenügend

Alvaro

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room stinks, there was a hole on the bottom of the wall, with a visible water damage and MOLD, we hardly slept. Even the bedsheets had the same smell. I would never go back there
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Carl

Wouldn’t stay here again
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 1. Mai 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 – Schlecht

Aline

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
I stayed at this property because I been there before and had no problems. When I saw it at a low price, I couldn’t believe it. I only stay night, and couldn’t believe how it changed for the worse. The room had a smell as you walked in. The carpet was dirty and it was torn in spots. The TV screen was slightly broken because you can see the dark line after you turn it on. Lastly, the property has rottens. I brought in a loaf of bread and by the morning, you can see the plastic wrap was ripped and the some of bread was eaten. If I stayed more than one night, I would have left and asked for a refund. Very disappointed on the condition of the property.
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Carl

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
First room I was given was filthy and didn’t have any sheets on the bed or linens. I booked a king room but was not given one
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 28. Apr. 2024
Hi Carl-We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 – Ungenügend

Julie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I stood in line to check in for 90 minutes. I refused the first room because the beds weren’t made. I refused the second room because the sheets were stained and there were approximately 1000 bugs in the bathroom. I refused room number three because the sheets and carpet were dirty. I’m and I refused to sleep in the fourth room they offered me because it was 90 degrees and smelled like febreeze. The staff is rude as well.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 28. Apr. 2024
Hi Julie-We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good for cheap people like me
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 28. Apr. 2024
Hi Jonathan- Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

6/10 – Okay

samantha

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung
It was an ok experience but we put a $50 deposit down and unfortunately even over a week after checking out have still not received it back. I have tried calling at least 10 times in the past 2 days and no one answers
Aufenthalt von 7 Nächten im April 2024
Antwort von Emily, FOM am 26. Apr. 2024
Hi Samantha-Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had due to your deposit not reaching your account yet, I have double checked and it looks like it was sent back to your financial institution, please reach out to them as it is in their discretion when it will be availale to you. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 – Ungenügend

Joseph

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Motel misrepresents rates online. Snuck in fees without telling me and I only knew when I checked my online account. Onsite manager refuses to return calls or email. Another manager promised to follow up and never did. Third manager responded and refuses to remove unauthorized, deceptive fees or to accept responsibility for employee miscommunication. Rooms are filthy, phones don’t work, ice machines don’t work, no housekeeping yet they add on additional fees. Front desk staff rude. Reserved King bed and the air in the room was broken, asked to be moved and was given room with twin beds, says no kings available. They said they “upgraded me” because of no other kings. Upgrade? King to twin? Horrible experience and management is clearly inexperienced and uncaring about the customers, only want to collect as much as they can with no regard to their horrible facilities and untrained staff.
Aufenthalt von 3 Nächten im April 2024
Antwort von Manager am 28. Apr. 2024
Thanks for your feedback

4/10 – Schlecht

Gary

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
The room was ok but the resort needed a lot of work and update the price was a little high for what the resort offered out side of our room we could see a swimming pool that had a green bottom lot of work needed in the rooms sheets were dirty and had holes in them all the staff were nice
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 26. Apr. 2024
Hi Gary-Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

6/10 – Okay

Darek

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Room wast bad once you get in, property is terribly maintained and run down. Multiple units with doors kicked in and wide open. For the price, the room itself is not bad at all, just so long as you stay inside. The property is just a mess but for being so close to Orlando's main attractions it's hard to beat the price.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mgr am 25. Apr. 2024
Hello, Darek- Thank you for your valued feedback. I am sorry to hear that this was your experience. Your comments will not go unnoticed as we are working very diligently on improvements.

2/10 – Ungenügend

Jailene

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Upon entering the room it smelled like it was a hotel for dogs. The couch was full of dog hair, the wallpaper was ripping off the walls, the bed sheets were covered in dark stains, and the AC unit emitted a bad smell. Terrible place to stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Mgr am 25. Apr. 2024
Hello, Jailene- Thank you for your valued feedback. I am sorry to hear about your stay. We will address your comments with the appropriate departments.

6/10 – Okay

Mariely

Mit der Familie gereist
Pools need more attention “clean”. Roaches in the room, and stairs are dirty.
Aufenthalt von 3 Nächten im April 2024
Antwort von Mgr am 24. Apr. 2024
Hello, Mariely- Thank you for your valued feedback. I am sorry to hear that your experience was less than exceptional. We will address your concerns with the appropriate departments.

2/10 – Ungenügend

trevor

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room was discusting. Stains on the pillows and bed. Blunt roach and cigarette butts found on the floor. Dead bugs in the shower. Cockroaches outside our door. Do not reccomend.
Aufenthalt von 3 Nächten im April 2024
Antwort von Mgr am 24. Apr. 2024
Hello, Trevor- Thank you for your valued feedback. I am sorry to hear about your stay with us. We will address your comments with the appropriate personnel.

2/10 – Ungenügend

Adam

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The fact i we allocated a room with other people in it is a joke the property smells stale
Aufenthalt von 1 Nacht im April 2024
Antwort von Mgr am 24. Apr. 2024
Hello, Adam- Thank you for your valued feedback. I am sorry to hear about your experience. Hopefully we were able to rectify the situation.

2/10 – Ungenügend

Adriel

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very scary stay i did not rest i have never in my life felt so unsafe
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 22. Apr. 2024
Hi Adriel,The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.

2/10 – Ungenügend

Sachette

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Dirty. Smell was horrible. Bathroom gross.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 20. Apr. 2024
Hi Sachette,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 – Ungenügend

Michele

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 22. Apr. 2024
Hi Michele,Thank you for staying with us! We appreciate your feedback.

2/10 – Ungenügend

Mike

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dump
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 19. Apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 – Okay

steven

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
No towels for shower dirty bed sheets and dirty carpet
Aufenthalt von 5 Nächten im April 2024
Antwort von Management am 19. Apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ungenügend

Gibran

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Did not look like how it looked in pictures
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 14. Apr. 2024
Hi GilbranThank you for staying with us! We appreciate your feedback.

2/10 – Ungenügend

Joel

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Very dirty and outdated
Aufenthalt von 4 Nächten im April 2024
Antwort von Mgr am 16. Apr. 2024
Hello, Joel- Thank you for your valued feedback. I’m very sorry to hear about your experience. We will address with the appropriate departments.

2/10 – Ungenügend

Mike

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 14. Apr. 2024
Hi Mike- Thank you for staying with us! We appreciate your feedback.

2/10 – Ungenügend

Hector

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Horrible location! Very outdated! Rooms smell, lamps/some lights don’t work,hard to find the actual building/rooms. Pool shut down looks like a dirty pond! Would never stay here again!
Aufenthalt von 2 Nächten im April 2024
Antwort von Mgr am 9. Apr. 2024
Hello, Hector- I am very sorry to hear about your experience. Thank you for your valued feedback. We will escalate your concerns to the appropriate persons.

10/10 – Hervorragend

Allister

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The entire staff are wonderful and professional I’m alway sad when I have to leave . It’s very peaceful there
Aufenthalt von 2 Nächten im April 2024
Antwort von Mgr am 9. Apr. 2024
Hello, Allister- thank you for your valued feedback. I am very happy to hear you enjoyed your stay and our staff’s service. Please come back and see us soon!

2/10 – Ungenügend

Jean, Margate

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Bedroom smells bad, A/C not working, long line to check in.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 7. Apr. 2024
Hi Jean, We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 – Ungenügend

Lily

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The service of the manager and front desk were amazing. However the room was disgusting. Not only was there crap all over the walls but there was broken furniture. There was stains all over the carpet, and when I stepped on the carpet without socks on it felt gross like it had never been vacuumed or cleaned with soap. The tv remote was missing the back piece that holds the batteries in place. There were stains on the curtains. The mirror in the bathroom area had stickers on it as well as the bed frame and bathroom door. The bathroom door was also coming off its hinges. The toilet had a huge poop stain near the seat. The shower/tub was alright but there wasn’t a shower curtain at all. There were no bed bugs on the bed but there’s definitely dust mites which means the bedding hasn’t been properly washed nor has the mattress. Going outside of our room, there definitely wasn’t a bar that we saw like advertised. The hot tub was nowhere to be found. The playground was missing a whole slide on one side. Concrete sidewalks were broken apart, and my boyfriend even tripped and almost fell because of it. Like I said the manager in the front desk, lady were both very sweet and nice and professional but the moment we got to our room, it was a disaster. Definitely not a resort in anyway and they for sure. Need to update their advertisement pictures because it looks nothing like the pictures at all. Good price tho! lol
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Apr. 2024
Hi Lily,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 – Ungenügend

Eduardo Adrian

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
There were cockroaches and rat poop
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 4. Apr. 2024
Hi Mr. Adrian,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

8/10 – Gut

Wilmary

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy buen servicio y atención
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 3. Apr. 2024
Gracias por tomar un momento para dejarnos saber que le gusto su habitacion y la propiedad. Esperamos verlos de nuevo pronto.

2/10 – Ungenügend

JEAN

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
NO LO RECOMIENDO, ofrecen algo que no es. Habitaciones sucias con mal olor. Sábanas de la cama sucia y con manchas. Todo mal desde el primer momento.
Aufenthalt von 4 Nächten im März 2024
Antwort von Management am 3. Apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ungenügend

Shakevya

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Roaches crawling around and hair was in the bath tub
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 3. Apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ungenügend

Jessica

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 3. Apr. 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 – Ungenügend

Alejandra

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
When we arrived the staff was amazing 10/10 but the hotel room itself was disgustingly dirty. The showerheads were horrible the carpet covered in unknown stains 0/10. the second we got out of the car near our room there was a man outside yelling and arguing at the top of his lungs on the phone and a few minutes later we were offered to buy narcotics. This place is not family friendly nor clean. 0/10
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 1. Apr. 2024
Hi Alejandra,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

6/10 – Okay

Marsha

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
I like the area. There was a lot to do. Good restaurants and close to Old Town. Landscaping could use some work, especially all the weeds growing around the pool. The pool chairs were falling apart and the kiddie pool needed cleaned. However the staff was awesome! So friendly and helpful! And to me that definitely makes a difference!
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 1. Apr. 2024
Hi Marsha,The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.

6/10 – Okay

Suzette

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Good
Antwort von Manager am 1. Apr. 2024
Hi Suzette,Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

4/10 – Schlecht

Reid

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
There were roaches and black mild in the hotel room. I have pictures of both roaches in the sink, bathroom, and under the tv. Chicken wing bones and cheetos laying on the ground in the fitness area Wednesday night, and still there Friday morning. Staff was nice enough, but severly understaffed when I was checking in and waited over 25 minutes at the desk.
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 30. März 2024
Hi Reid,Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

10/10 – Hervorragend

Suzette

Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 30. März 2024
Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

2/10 – Ungenügend

Alfredo

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirtiest place ever. Roaches. There was I flushable feces already in the toilet when going in
Aufenthalt von 1 Nacht im März 2024
Antwort von Mgr am 27. März 2024
Hello, Alfredo- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate personnel.

2/10 – Ungenügend

Lisandra

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We got to the hotel and it was so bad on top of that we got the the room and there was cockroaches and dead lizards it was so nasty
Aufenthalt von 2 Nächten im März 2024
Antwort von Mgr am 27. März 2024
Hello, Lisandra- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate departments.

8/10 – Gut

Larisa

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
beds and bathroom extremely clean. premises where some what clean. carlets are really dirty. but it was perfect for what i wanted ehich was just to sleep in.
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 27. März 2024
Thank you for your candid feedback. It was our pleasure to host you.

8/10 – Gut

karen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Everything was close by thats a plus
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 27. März 2024
Thank you for your candid feedback. It was our pleasure to host you.