If I could rate them zero, I would. Firstly, the room looked nothing like the pictures. Secondly, it was dirty with stains on the bed sheets and hair in the restroom. While I understand that perfection isn't always feasible, the condition was unacceptable. We left the hotel within five minutes of arriving. Despite politely requesting a refund, they refused, citing their policy. I have evidence documenting the poor cleanliness and maintenance standards.