This is a nice spacious house in a safe, gated community.When we arrived the kitchen island had pieces of dried up food from the last renters, and the refrigerator was dirty.This rental had slow WIFI that kept freezing, and often the T.V's would shut down. There is also only 1 controller for the Xbox system. This property has only 1 dishwasher and the listing says 2. We enquired at the Encore Clubhouse to purchase day passes for their water park for the kids, and we were told only the Encore rentals, and another rental company in the community were granted access. This rental property is not allowed to even purchase day passes to the Encore water park - We would have rented though another company if we had know this fact. We also called management to have more eating forks sent to the house as their were only 7 forks; We called the guest services 3 days in a row, they were nice, said they would send some, and finally 2 days before we left they sent someone with more forks - this is unacceptable.
Also, the BBQ is not included and you have to rent the tank from them for $95.00 - this should be stated in the listing. We waited 4 days for a b.b.q. tank to arrive and finally gave up. Once you arrive at the rental they ask you to scan a QR code that gives you all the info for the rental - under the BBQ section it tells you for a fee of $75 you can rent the BBQ. When we called they said it was $95 - if the price had changed it should be updated in the rental property information.