Gabriela, Thank you for the feedback, I'll share with the TEAM. We're always interested in hearing back and hearing that we're doing a good job! Scott Seymore Director Hotel Operations

Hello Loreto,I hope this message finds you well. I have investigated this matter and see that you wished to cancel your reservation after arriving before check-in time. We then advised you to cancel through the website you used to book, due to us not being able to alter reservations made via 3rd party sites. However, we never received approval from them to cancel.If you would like a refund, please contact the customer service team on the site you used to book.Thank you for your time.

Hello Taylor,I'm sorry to see you had a disappointing experience at our property. I've tried looking into your stay, but don't see any notes made. I welcome you to reach out to us so we can remedy any issues that may have arisen with your reservation.Thank you so much for your time.