My wife and I stayed here to celebrate our anniversary, drawn by the hotelâs beautiful architecture and its rich historical and cultural value. The property truly has aesthetic charm and potentialâbut unfortunately, our experience did not match the price tag.
Despite being told we received an âupgrade,â our room was located next to the elevator, with constant noise day and night. Even worse, it had an adjoining door to the next room, through which we could hear everything. Privacy was practically nonexistent.
I had paid extra for a room with a âresort view,â but our only view was of unattractive rooftops and noisy A/C units on the first floor. No balcony. Just an ugly scene.
I requested to leave early and was initially told Iâd be charged a $100 penalty. Only after insisting did they offer to waive it and move us to another roomâbut it was going to be smaller. After paying $690 per night (plus taxes and fees), that felt unacceptable.
We only stayed one night and are still waiting for a refund for the unused nights. While the hotel appears luxurious, many carpets were old and dirty. And the âbeachâ access is misleadingâdirty, rough, and impossible to enjoy. Itâs essentially unusable.
To be fair, the pools were lovely⊠but weâre not pool people.
In short: beautiful building, poor value, and disappointing service. Not the anniversary experience we were hoping for.