We arrived at 4.20pm for a check-in time at 4.00pm and the girl at the Royal American welcome center said our room was not ready yet and that they will call us closer to 5pm to give us our door code. I told her check-in was at 4.00pm and her answer was " it begins" at 4.00pm. It it very disappointing that we had to drive around until 5pm and wait for a call upon arrival. We live 6 hours away from Panama City Beach!
I gave 2 stars because the studio is nicely decorated, the freebies and the ocean view but there were several issues that need to be fixed: #1 the mini fridge's top section is a freezer that is open( no lid) and the fridge froze all our food, even our toddler's milk. We even put it all on the lowest shelf. #2 the kitchen counter is way too small. #3 the bathroom has no A/C or any kind of air coming in , it was way too hot in there. #4 the shower's silicone seals need to be replaced, it is full of mold and the shower looks dirty. Also, the shower door lets water out. #5 there were 3 of us and only 4 towels for a 5 night stay. There should be at least 10-15 towels total for everyone to shower each day. # 6 The Wi-fi username/password provided at the check- in sheet was not accurate and did not work and Royal American said a technician would call us back but they never did.
#7 The check-out information provided to us on sheet was not accurate. The girl told us we had to return the sauna key cards and wristbands to the welcome center. When we arrived to return them, another girl said they don't need it and basically didn't even want to take them.
The overall Royal American service was not good at all.
#8 The toaster needs to be replaced. It toasts only on 1 side in each slot.
#9 The description says there is a dining area but there was nowhere to sit and eat.
#10 The mattress was very uncomfortable , since it's memory foam and way too soft.
The price per night was very high considering all the issues. It was just not convenient.