Small Luxury Hotels à Parc régional Castelli Romani | Expedia.ch

"Chambre très confortable, très calme, petit déjeuner varié et complet, metro au pied de l’hotel, top"

"Très "

"Accueil parfait, convivial et rapide. Chambre correcte, mobilier vieillot et sol un peu poussiereux. Bon petit-déjeuner."

"Hôtel bien placé, personnel très symapthique et propre."

"Magnifique hotel pztit dej un vrais bonheur. Accueil impeccable "

"Bien situé chambre très bien personnel attentif"

"Chambre propre et personnel accueillant vraiment top ! "

"Très bon hôtel. Literie excellente. Emplacement au top"

"Unacceptable experience for a 4-star hotel Very poor customer service from receptionists Gianfranco and Adrianna. The AC in my room was not working on a sunny day, making the room extremely hot and impossible to sleep in. Instead of helping, I was told to “write a formal request” because it was “not their job.” Gianfranco then shouted aggressively, said it was his last day, slammed his laptop shut, and walked away. Adrianna told me to leave. As a paying customer making a legitimate request, this behavior was shocking and unprofessional. The room was also noisy, and I felt genuinely threatened by the reception staff. Completely unacceptable. Avoid at all costs."