There were major communications issues. The person who showed us the apartment had not been there before, was in a rush to go to another location, and did not fully apprise us of important details - most importantly, the fact that there was a cutlery and utility drawer in an non-obvious place in the kitchen which we did not discover for several days, after a cleaning person arrived at the apartment and showed us its location.
Also, after the initial interim cleaning which we had paid for, cleaning persons arrived unannounced on four other occasions for reasons which are still not known to us. Twice the apartment was cleaned in our absence and twice we turned away the cleaners because we were home and did not feel we needed another cleaning at an inconvenient time. None of the cleaning persons spoke either English or French, which made communications virtually impossible. Even after our departure today, we still do not understand why cleaning personal showed up so frequently without any advance notice from the host company.
Finally, the washer/ dryer, use of which was very important to us, was initially not functioning properly, and it took three days for the situation to be rectified. While this may not have been entirely the fault of the host company, we were not notified when repairmen did not appear as scheduled, and we had to follow up on our own to ascertain the revised schedule. This was not an example of satisfactory customer service.