Rezeption

Bewertungen von Sofitel Le Scribe Paris Opéra

5 out of 5
Sofitel Le Scribe Paris Opéra
1 Rue Scribe, Paris, Paris

Bewertungen

8.6

Hervorragend

105 von insgesamt 164 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
27 von insgesamt 164 Gästebewertungen haben eine Bewertung von 8 - Gut" "
17 von insgesamt 164 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 164 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
9 von insgesamt 164 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

9.0/10

Personal & Service

9.0/10

Ausstattung

9.0/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Patrick H.
Accueil et service impeccable comme toujours. Hôtel très bien placé proche des grands magasins. Petit déjeuner de qualité et grand choix
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Mathieu Eucat Guest Relation Manager Hôtel Scribe am 13. Jan. 2024
Cher Patrick,Un grand merci pour vos éloges chaleureux concernant notre accueil et notre service. Nous sommes ravis de savoir que votre expérience à l'Hôtel Scribe Opéra a été impeccable, comme toujours.La proximité de notre hôtel avec les grands magasins est effectivement un atout majeur pour nos clients, et nous sommes heureux que cela ait contribué à rendre votre séjour encore plus agréable.Votre appréciation du petit-déjeuner de qualité et du grand choix proposé est très gratifiante. Nous mettons un point d'honneur à offrir une expérience gastronomique mémorable, et vos commentaires positifs sont une véritable source de motivation pour notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Paris.Bien cordialement,Mathieu EucatGuest Relation ManagerHôtel Scribe Opéra

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Patrick H.
Excellent service, discret et pas pompeux. Très bel hôtel bien placé proche des grands magasins. Chambre très confortable. Très beau petit déjeuner
Aufenthalt von 3 Nächten im April 2023

8/10 – Gut

Melanie und Steffen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von The Guest Relations am 17. März 2023
Sehr geehrter Steffen und sehr geehrte Frau,Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Le Scribe Paris Opéra.Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.

4/10 – Schlecht

Mohammad

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 5 Nächten im September 2022
Antwort von The Guest Relations am 17. März 2023
Dear Mohammad,Thank you for your feedback regarding your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Le scribe est notre hôtel à Paris
Personnel toujours accueillant sympatique et duscret. Le scribe est notre hôtel à Paris. Nous sommes rarement déçus. Personnel au petit déjeuner particulièrement prévenant. Très belle qualité de nourriture.
Aufenthalt von 3 Nächten im August 2021
Antwort von P. Basso-Bert Directrice Relations Clientèle am 21. Sept. 2021
Cher Client, Merci infiniment pour votre aimable retour. Nous sommes ravis que vous ayez apprécié votre dernier séjour à l'hôtel Sofitel Le Scribe Paris Opéra et tenons à vous remercier pour votre fidélité! Dans l'attente du plaisir de vous accueillir de nouveau, nous vous souhaitons une excellente journée. Bien cordialement, P. Basso-Bert Directrice Relations Clientèle

8/10 – Gut

Oliver

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juli 2021
Antwort von The Guest Relations am 17. März 2023
Dear Oliver, thank you for your positive review.

10/10 – Hervorragend

Bora, Köln

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Lage ist traumhaft. Die Überraschung war das Zimmer. Als „Guest of the day“ bekamen wir ein Junior Suite mit Ankleideraum. Wir fühlten uns wie in einer Pariser Altbauwohnung mitten in der Stadt neben der Oper.
Aufenthalt von 2 Nächten im Januar 2020
Antwort von The Guest Relations am 17. März 2023
Dear guest,We very much appreciate your positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously provide the best service quality.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Guest Experience Manager am 3. Nov. 2019
Dear Guest, Thank you for the great review of our hotel Le Scribe Paris Opéra ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, C. Montagne Guest Experience Manager

10/10 – Hervorragend

MIYUKI

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
スタッフの対応が良かった
Aufenthalt von 5 Nächten im März 2024
Antwort von Baptiste - Guest Relation Manager am 10. März 2024
Dear Miyuki,Thank you for taking the time to share your experience with us, and we are delighted to hear that you found our staff to be very helpful.Your appreciation of our team is incredibly important to us as we continuously strive to provide high-quality and attentive service to our guests.We hope to have the pleasure of welcoming you back to Sofitel Le Scribe in the future, and we look forward to providing you with an even more enjoyable experience on your next visit.Best regards,

10/10 – Hervorragend

Mi hwa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Baptiste - Guest Relation Manager am 17. Feb. 2024
Dear Mi Hwa,Thank you ever so much for your kind review! At Sofitel Le Scribe Paris Opéra, our aim is to provide our guests with a memorable and luxurious experience every stay. We're delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back soon for an even more exceptional experience !Please don't hesitate to reach out if we can assist you in any way during your next visit to Paris!

10/10 – Hervorragend

Claudia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Angela R

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Mathieu Eucat Guest Relation Manager Hôtel Scribe am 13. Jan. 2024
Dear Angela,Thank you for your brief but positive feedback! We're delighted to hear that you had a good stay at our hotel. If there's anything specific you enjoyed or if you have any suggestions for improvement, we would love to hear more about your experience.We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.Best regards,Mathieu EucatGuest Relation ManagerHôtel Scribe Opéra

10/10 – Hervorragend

Christophe

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hôtel Scribe, un excellent souvenir
Mon récent séjour à l'Hôtel Scribe à Paris a été une expérience exceptionnelle. Dès mon arrivée, j'ai été impressionné par l'élégance et le charme historique de l'établissement, qui se marie parfaitement avec des commodités modernes et un service irréprochable. La chambre était somptueusement aménagée, offrant un confort absolu et une vue imprenable sur la ville. Le personnel était attentionné, professionnel et toujours disponible pour répondre à mes besoins, rendant mon séjour encore plus agréable. Le petit-déjeuner était un véritable délice, avec un large choix de mets délicieux et de qualité. L'emplacement de l'hôtel, à deux pas de l'Opéra Garnier, m'a permis d'explorer facilement les merveilles de Paris. Cet hôtel n'est pas seulement un lieu de séjour, c'est une expérience culturelle et historique en soi. Je recommande vivement l'Hôtel Scribe à tous ceux qui cherchent un séjour luxueux et mémorable à Paris.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mathieu Eucat am 13. Jan. 2024
Cher Christophe,Merci infiniment pour vos éloges chaleureux sur votre récent séjour à l'Hôtel Scribe à Paris. Nous sommes ravis d'apprendre que vous avez vécu une expérience exceptionnelle et que notre établissement a su répondre à vos attentes en termes d'élégance, de charme historique et de service irréprochable.Il est gratifiant de savoir que vous avez apprécié le confort somptueux de votre chambre, la vue imprenable sur la ville, ainsi que la qualité du service offert par notre personnel attentionné et professionnel. Nous sommes également ravis que le petit-déjeuner ait été à la hauteur de vos attentes avec son large choix de mets délicieux.L'emplacement privilégié de l'hôtel, à proximité de l'Opéra Garnier, ajoute une touche spéciale à votre expérience parisienne, facilitant l'exploration des merveilles de la ville.Votre description de l'Hôtel Scribe comme une "expérience culturelle et historique en soi" nous remplit de fierté. Nous nous efforçons constamment de créer des séjours luxueux et mémorables, et il est agréable de savoir que nous avons pu contribuer à rendre votre visite inoubliable.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Paris.Cordialement,Mathieu EucatGuest Relation ManagerHôtel Scribe Opéra

10/10 – Hervorragend

NORIYUKI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im November 2023
Antwort von Baptiste - Guest Relation Manager am 19. Dez. 2023
Dear Mr. Noriyuki,Thank you for taking the time to share your positive experience at Sofitel Le Scribe Paris Opéra. We are delighted to see that you had a good stay with us.At Sofitel Le Scribe Paris Opéra, we are committed to providing the highest quality of service, and it's rewarding to know that our efforts contributed to making your stay enjoyable.We look forward to the pleasure of welcoming you back in the future. When planning your next visit, please feel free to communicate any preferences you may have, and we will do our best to personalize your stay for an even more exceptional experience.Thank you for choosing Sofitel Le Scribe Paris Opéra. We look forward to hosting you again !Kind regards,

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Superb customer care- nothing was too much trouble. Staff were friendly and welcoming. Hotel super clean, and the beds were just something else. This will be my hotel if choice whenever I come to Paris.
Aufenthalt von 3 Nächten im November 2023
Antwort von Baptiste - Guest Relation Manager am 8. Dez. 2023
Dear Mr. PaulThank you for your glowing review of your recent stay at Sofitel Le Scribe Paris Opéra. We are thrilled to hear that you experienced superb customer care and that our staff went above and beyond to make your stay enjoyable. It's delightful to know that you found our hotel exceptionally clean, and the comfort of our beds exceeded your expectations.We are honored to be your hotel of choice whenever you visit Paris, and we look forward to welcoming you back with the same level of warmth and hospitality. If there's anything specific you'd like during your future stays, please don't hesitate to let us know. We are here to ensure your experiences with us continue to be exceptional.Thank you once again for choosing Sofitel Le Scribe Paris Opéra, and we can't wait to host you again in the future.Best regards,

10/10 – Hervorragend

bruno

Aufenthalt von 2 Nächten im November 2023
Antwort von Baptiste Guest Relation Manager am 5. Dez. 2023
Cher Monsieur Bruno,C'est un immense plaisir de savoir que votre expérience parmi nous a été à la hauteur de vos attentes.Nous mettons un point d'honneur à offrir un service d'exception et à créer une atmosphère accueillante et élégante. Votre satisfaction est notre priorité absolue, et nous sommes enchantés de constater que vous avez apprécié la qualité de notre service ainsi que le confort de notre établissement.Nous vous remercions une fois de plus pour votre aimable retour et restons à votre entière disposition pour toute demande supplémentaire.Bien à vous,BaptisteGuest Relation Manager

2/10 – Ungenügend

Mariko

Aufenthalt von 6 Nächten im Oktober 2023

10/10 – Hervorragend

Filomena Marie

Geschäftlich gereist
Very attentive and helpful staff!
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Baptiste - Guest Relation Manager am 24. Nov. 2023
Dear Ms. Filomena Marie,Thank you for sharing your positive feedback! We are delighted to hear that you experienced very attentive and helpful staff during your stay at our hotel. Providing exceptional service is a top priority for us, and it's rewarding to know that our team contributed to making your stay enjoyable.Your kind words are truly appreciated, and we look forward to the opportunity to welcome you back for another wonderful experience. If there's anything specific you enjoyed or if you have any preferences for your next visit, please feel free to let us know.Once again, thank you for choosing the Sofitel Le Scribe Paris Opéra, and we appreciate your patronage.Best regards,

10/10 – Hervorragend

beatriz

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me toco la semana de la Moda el hotel era un Caus, Pero hicieron lo Posible para darnos el cuarto a las 5pm
Aufenthalt von 2 Nächten im September 2023
Antwort von Baptiste - Guest Relation Manager am 12. Nov. 2023
Dear Beatriz,Thank you very much for taking the time to share your experience at Sofitel Le Scribe Paris Opéra during Fashion Week. We are delighted to hear that you had a pleasant stay with us.We understand the importance of having timely access to your room, especially during special events like Fashion Week. At Sofitel Le Scribe Paris Opéra, we are committed to delivering exceptional service to our guests, and it's rewarding to know that our team met your expectations.We hope you enjoyed the comfort of your room, the hotel's facilities, and our dedication to your satisfaction. Your positive feedback is a true motivator for our team, and we continuously strive to exceed our guests' expectations.We look forward to welcoming you back to Sofitel Le Scribe Paris Opéra on your next visit to the City of Light. Please feel free to reach out if you have any specific requests or preferences to make your next stay even more memorable.Thank you again for choosing Sofitel Le Scribe Paris Opéra.Best regards,

10/10 – Hervorragend

Hideoki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im September 2023
Antwort von Guest Relation Manager am 29. Sept. 2023
Dear Hideoki,Thank you for your brief yet kind feedback. We appreciate your positive evaluation regarding your experience at our hotel and the service provided.Our team takes pride in delivering excellent service to our guests, and it's always rewarding to hear that we've met your expectations.If you have any specific comments or suggestions for improvement, please feel free to share them with us. We are committed to providing the best possible experience for our guests and value your input.We hope to have the pleasure of welcoming you back in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,BaptisteGuest Relation Manager

10/10 – Hervorragend

Paola

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente todo!! Ubicación inmejorable
Aufenthalt von 2 Nächten im September 2023
Antwort von Baptiste - Guest Relation Manager am 19. Sept. 2023
Dear Paola,Thank you for sharing your feedback about your experience at Sofitel Le Scribe Paris Opéra! We are delighted to hear that everything was excellent during your stay and that you enjoyed our unbeatable location.At Sofitel Le Scribe Paris Opéra, we strive to provide our guests with an exceptional experience in the heart of Paris, and your words are a valuable confirmation of our commitment.We look forward to welcoming you back in the near future and continuing to exceed your expectations on each visit.Warm regards,Baptiste

10/10 – Hervorragend

Sven

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I used to stay at "the old Le Scribe" and I admit I was sceptic when I learned Sofitel took it over, but they did an excellent job. The ambiance is great, the staff is excellent and there is an air of great comfort over the hotel . Add the great location it all !
Aufenthalt von 4 Nächten im September 2023
Antwort von Baptiste - Guest Relation Manager am 18. Sept. 2023
Dear Sven, We want to express our gratitude for your kind words regarding your stay at Sofitel Le Scribe Paris Opéra. We are delighted to hear that you enjoyed our transformation of "the old Le Scribe."We have put a great deal of effort into preserving the soul and history of the hotel while adding the charm and elegance that Sofitel is known for. Your compliment on the ambiance, staff, and comfort of the hotel brings us great joy, as it reflects our commitment to excellence in welcoming our guests.The privileged location of our establishment in the heart of Paris is indeed a major asset, allowing you to fully enjoy this magnificent city.We are pleased to have provided you with a memorable experience and hope to have the pleasure of welcoming you back to Sofitel Le Scribe Paris Opéra in the future.Warm regards,Baptiste

6/10 – Okay

Armen

The check in is really bad the first time we arrived at 3:30 and although the check in was at 3 the room was not ready The third time it was just at 3
Aufenthalt von 1 Nacht im August 2023
Antwort von Baptiste - Guest Relation Manager am 10. Sept. 2023
Dear Mr,Ms Armen,Thank you for sharing your feedback regarding your check-in experiences with us. We sincerely apologize for any inconvenience you encountered during your stays.We understand that a prompt and efficient check-in process is essential to start your stay on a positive note. We regret that your first visit experienced a delay in accessing your room, and we acknowledge that this did not meet your expectations.However, we recognize that consistency in service is crucial, and we will certainly take your comments into account as we work to improve our procedures.Your feedback is valuable to us, and we will use it as an opportunity to enhance our services and ensure a smoother check-in process for all our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more seamless experience on your next visit.Should you have any additional feedback or specific concerns, please do not hesitate to reach out to us directly. Your satisfaction remains our priority.Warm regards,

10/10 – Hervorragend

Yves, laval

Mit dem Partner gereist
Gut: Ausstattung
Superbe
Aufenthalt von 4 Nächten im August 2023
Antwort von Diego Labarrère am 31. Aug. 2023
Cher Monsieur YvesNous vous remercions chaleureusement d'avoir partagé votre avis sur votre séjour au Sofitel Le Scribe Paris Opéra. Votre commentaire positif nous remplit de joie et nous sommes ravis que votre expérience parmi nous ait été à la hauteur de vos attentes.Nous attachons une grande importance à offrir un service exceptionnel à nos clients et à créer des souvenirs mémorables. Votre appréciation positive nous encourage à continuer dans cette voie et à maintenir les normes élevées que nous nous sommes fixées.Si vous avez d'autres commentaires à partager ou des demandes spécifiques pour vos futurs séjours, n'hésitez pas à nous contacter. Nous serions enchantés de vous accueillir à nouveau et de vous offrir une expérience tout aussi "superbe" que la précédenteNous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.Diego LabarrèreGuest Relation

10/10 – Hervorragend

Carlos

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente ubicación.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Baptiste - Guest Relation Manager am 13. Aug. 2023
Dear Carlos,Thank you for your positive review! We're thrilled that you loved our excellent location. It's fantastic to know that our hotel's location met your expectations.If there's anything else you'd like to share or if you have any suggestions for us to further enhance your experience, please feel free to let us know. We're here to make your stays as enjoyable as possible.We look forward to welcoming you back in the future. Thanks for choosing us !Best regards,

10/10 – Hervorragend

Elizabeth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Diego Labarrère am 31. Aug. 2023
Dear Elizabeth,Thank you very much for taking the time to share your experience with us. Your satisfaction is our greatest reward, and we are delighted to learn that your experience with us has been exceptional.We hope every aspect of your stay has helped make your experience unforgettable. If you have specific comments to share or suggestions to help us further improve our services, please let us know.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.SincerelyDiego LabarrèreGuest Relation

10/10 – Hervorragend

Marie Françoise

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Exceptional staff, they took such good care of our dogs!!! We definitely recommend this hôtel!
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2023

10/10 – Hervorragend

Luis rodolfo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bien
Fui con mi familia, eramos un grupo de 10 y todo excelente Cuartos amplios, limpios, y buen desayuno Perfecta ubicación!
Aufenthalt von 4 Nächten im Mai 2023

6/10 – Okay

SEUNG YOO

Gut: Sauberkeit
편히시설부족 직원써비스부족
Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Michael, Jakarta

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the friendliness of the staffs. Jisaan at the reception made our stays very pleasant. Especially when you are travelling with kids. And the supervisor gentlemen at the breakfast area was so nice. Even greeted us every morning with our names. Amazing experience. Definately coming back !!!
Aufenthalt von 3 Nächten im April 2023

10/10 – Hervorragend

Laurence

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Très bon séjour. Hôtel de qualite
Aufenthalt von 2 Nächten im April 2023

2/10 – Ungenügend

sophia

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2023
Antwort von Mathieu am 29. März 2023
Dear Mrs M, We are very sorry that your stay doesn't meet your expectancy. We thank you for your understanding. Sincerely,Mathieu Eucat Guest Relation Manager

10/10 – Hervorragend

Yamazaki

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
立地と部屋の清潔感、静かさなど全てにおいてよかったです。
Aufenthalt von 1 Nacht im März 2023
Antwort von The Guest Relations am 17. März 2023
Dear guest,We very much appreciate your comments regarding your stay at the Sofitel Le Scribe Paris Opéra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 – Hervorragend

SINHYUNG, Indianapolis

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room condition & fabulous service!
Aufenthalt von 3 Nächten im März 2023
Antwort von The Guest Relations am 17. März 2023
Dear guest,Thank you for your comments regarding your stay with us. It is always a pleasure to receive positive feedback. Your satisfaction is our most precious reward.

10/10 – Hervorragend

Elita

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location was perfect and central to touring top spots in Paris. The hotel is absolutely beautiful and the staff is amazing.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von The Guest Relations am 17. März 2023
Dear Elita,We very much appreciate your comments regarding your stay at the Sofitel Le Scribe Paris Opéra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 – Gut

Yunsun

Aufenthalt von 2 Nächten im Februar 2023
Antwort von The Guest Relations am 17. März 2023
Dear guest, thank you for your review. It is always a pleasure to receive positive feedback.

8/10 – Gut

TORU

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
相対的に良かったけど、壁の向こうで終日電気ドリルを使った工事が行われていて部屋に居れなかったのが残念でした。
Aufenthalt von 2 Nächten im Januar 2023
Antwort von The Guest Relations am 17. März 2023
Dear Toru,Thank you for taking the time to tell us about your experience at the Sofitel Le Scribe Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we took the appropriate measures to address the problem and prevent future occurrence.

10/10 – Hervorragend

Mac

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were terrific and the reno to the property really improved the quality of the hotel.
Antwort von The Guest Relations am 12. Nov. 2022
Dear M,We thank you for taking the time to leave us a comment concerning your last stay at Sofitel Le Scribe Paris Opéra.We are delighted to learn you appreciated the quality of the staff and the new decoration of our Hotel.We dearly hope to welcome you back in the very near future for another memorable stay.Valentina NateraGuest Relation Manager

8/10 – Gut

Ifan

Antwort von The Guest Relations am 17. März 2023
Dear Ifan, thank you for your review. It is always a pleasure to receive positive feedback. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 – Gut

Nicole

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very comfortable and well-designed rooms. Extreme attention to detail. Terrific use of accent lighting. Every surface considered! Very comfortable beds and linens. However, this felt a bit more like a "business hotel" which was fine as I was not on a romantic trip - but if I were, I would choose a different hotel. The lobby decor was much less-considered than the design of the rooms with a random collection of decorations that did not feel elegant or thoughtful. That said, wonderful staff and overall great experience.
Aufenthalt von 5 Nächten im Oktober 2022
Antwort von The Guest Relations am 17. März 2023
Dear Madam,We very much appreciate your comments regarding your stay at the Sofitel Le Scribe Paris Opéra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

10/10 – Hervorragend

Vincent

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cher, mais parfait
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Les Relations Clientèle am 17. März 2023
Cher Monsieur,C’est avec grand plaisir que nous recevons vos compliments. Aussi, je ne manquerai pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

6/10 – Okay

Dunia

Aufenthalt von 3 Nächten im September 2022
Antwort von The Guest Relations am 17. März 2023
Dear Dunia,Thank you for taking the time to tell us about your experience at the Sofitel Le Scribe Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

8/10 – Gut

alaa, Kuwait

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Over all was fine, but below my expectations, in terms of service . It was clear there are shortage of staffs.
Aufenthalt von 3 Nächten im September 2022
Antwort von The Guest Relations am 17. März 2023
Dear Alaa,Thank you for taking the time to tell us about your experience at the Sofitel Le Scribe Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we took the appropriate measures to address the problem and prevent future occurrence.

10/10 – Hervorragend

Hideoki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
快適
Aufenthalt von 5 Nächten im August 2022
Antwort von The Guest Relations am 17. März 2023
Dear Hideoki,Thank you for your review. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

2/10 – Ungenügend

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
5 stars with no electricity!
The first night was disappointing. We had to spend most of the night without electricity. No A/C and we cannot charge our cellphones. They kept saying we are working on the problem, but it was not back till early morning!
Aufenthalt von 2 Nächten im Juli 2022
Antwort von The Guest Relations am 3. Sept. 2022
Dear guest,Thank you for taking the time to tell us about your stay at Sofitel Le Scribe Paris with us. We are sorry that this situation beyond our will impacted your experience with us.It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Hervorragend

Debbie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was amazing! So helpful and so wonderful!! Wish we stayed longer!!
Aufenthalt von 1 Nacht im Juli 2022
Antwort von The Guest Relations am 3. Sept. 2022
Dear Madam,We very much appreciate your comments regarding your stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 – Gut

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Top located. Wonderful rooms. Great service. However, waiting times at reception are long (only 2 desks for such a big hotel). Breakfast is the worst breakfast ever experienced in a 5 Star hotel; underground, no ambiance, loud, chaotic!
Aufenthalt von 1 Nacht im Juli 2022
Antwort von The Guest Relations am 3. Sept. 2022
Dear Sir,Thank you for taking the time to tell us about your experience at Sofitel Le Scribe Paris Opéra. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies.We strive to provide a superior service experience for every customer. Please rest assured that we informed the Front Desk Manager and the Food & Beverage Director about your experience at the reception and at the breakfast room. We already took appropriate measures to prevent any future occurrence.It is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Okay

Masood

Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022
Antwort von The Guest Relations am 3. Sept. 2022
Dear guest,Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore your feedback will be very important to us if you can let us know what we can improve in order to prevent future occurrence.It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Hervorragend

Carlos

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
exellent disposition !!!! from the staff to give me a great experience. knowing all industry is understaff scribe is doing there best 👍
Aufenthalt von 6 Nächten im Juni 2022
Antwort von The Guest Relations am 17. März 2023
Dear Sir,We very much appreciate your comments regarding your stay at the Sofitel Le Scribe Paris Opéra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.