On the whole a tidy house but don’t be fooled by the description, the house is NOT wheelchair friendly. There is a double 6” step to the front door level and all others had a large step into the garden. The ground floor bedroom has a very narrow passage and is a small room.
We were nine including one severely disabled person in a wheelchair, and two elderly parents. You can’t stay there with 12, there aren’t enough seats and only 3 rings on the cooker, which didn’t work when we arrived. The lawn had dirty cloths and bread littering it. Cecelia is very difficult to deal with, she cancelled the online payment option insisting on cash payment on arrival, no receipt was given for the rent or deposit. She claimed that the rent shown is for 8 people & the extra is charged per night. She agreed to meet at 7pm, but was 1/2hr late, then she said we agreed 8pm. She arranged the hospital bed we need, at great expense, and charged to empty the room and put things back. Her friends live across the road, and she kept popping to see them leaving us feeling watched and needing supervision!
There were cobwebs in the ceiling corners & a VERY large spider in the lounge. The kitchen had dirty plates and some dirty cutlery , we chose to wash this. There were loose prawns lying in the freezer, no rubbish bags and the container for glass recycling was missing, no information on rubbish collection & recycling, she chose to come to put the bins out. There was no real information on the area, only old leaflets left by others including one of their invoices with names, prices and email details.
One of the beds was very noisy, and COLLAPSED on the 3rd night when a carer sat on it. She said the person was too heavy and she didn’t want to come to look at it. The bed was made of cheap chipboard & had been repaired before. The 2nd bed showed that it had been repaired before. One of the metal inserts to hold the bed together was missing and the hole had worn so that it would not hold the bolts. She replaced the bed after a botched attempt to mend it, but left the frame in the room. She said it was our fault and took a significant fee from the deposit – angry that WE had not been around to let the man in. She was very rude and told my wife to ”BE QUIET LADY”. She complained we left the light on in the kitchen when I answered the door to her. Wouldn’t stay there again if you paid me, rent a Disney hotel instead, at least you know the characters are a joke before you get there.
