Literie de qualité supérieure, matelas mémoire de forme

Avis sur Executive Residency by BW Philadelphia-Willow Grove

2.5 out of 5
Executive Residency by BW Philadelphia-Willow Grove
250 Business Center Dr, Horsham, PA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 416 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 276 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 146 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 82 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 83 avis sur 1003." "

8,0/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et personnel et service

10/10 Excellent

Paula, Berwyn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The suite was spacious and well-appointed.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Extremely friendly and accommodating staff 24 hours of the day. Make sure you get a room with a view of the lake. The suite slept four and was perfect for the entire family. Couldn’t have had a nicer experience here.
Séjour de 1 nuit en mai 2024
Réponse de Eddie Mahmoud le 13 mai 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you found our staff extremely friendly and accommodating. It's always our goal to ensure our guests feel welcomed and well taken care of throughout their stay. We're delighted that you enjoyed the view of the lake from your room and that the suite was perfect for your family. Your kind words truly mean the world to us. We look forward to welcoming you back for another wonderful experience in the future!

10/10 Excellent

Lan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are satisfied with the room quality overall.
Séjour de 1 nuit en mai 2024
Réponse de Eddie Mahmoud le 13 mai 2024
It's great to hear that you found the room quality satisfactory! If you have any specific feedback or suggestions on how we can further improve, please feel free to share. We're always striving to enhance our guests' experience and your input is invaluable to us. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!

6/10 Satisfaisant

John

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Great location. Reasonable rate. Unfortunately the air conditioning did not work in our room...little warm!
Séjour de 1 nuit en mai 2024
Réponse de Eddie Mahmoud le 9 mai 2024
Thank you for choosing our hotel and taking the time to share your experience! We're thrilled you enjoyed our prime location and found our rates reasonable. We're truly sorry about the inconvenience with the air conditioning in your room. Please accept our sincere apologies for any discomfort caused. Your feedback is invaluable to us, and we'll ensure to address this issue promptly to enhance our guests' experiences in the future. We hope to welcome you back soon for a more comfortable stay

2/10 Horrible

Harry

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Trash
Séjour de 1 nuit en avril 2024
Réponse de Eddie Mahmoud le 8 mai 2024
hank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. We value all feedback, as it helps us to continually improve our services.We would appreciate the opportunity to learn more about your specific concerns so we can address them promptly. Please feel free to reach out to us directly.

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and convenient
Séjour de 1 nuit en mai 2024
Réponse de Eddie Mahmoud le 8 mai 2024
Thank you for your kind words! We're delighted to hear that you found our location quiet and convenient. Providing a peaceful and convenient experience for our guests is always our goal.We look forward to welcoming you back on your next visit!

10/10 Excellent

Emily

Séjour de 1 nuit en mai 2024

2/10 Horrible

taia

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not like the property at all... old run down loud elevator
Séjour de 2 nuits en avril 2024
Réponse de Eddie Mahmoud le 6 mai 2024
We're sorry to hear that your experience at our property fell short of expectations. We apologize for any inconvenience caused by the condition of our property and the noise from the elevator. Your feedback is valuable to us, and we'll address these issues with our team to improve. We hope you'll consider giving us another chance in the future.

4/10 Médiocre

Melissa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The elevator was dirty. Our room smelled like mildew and we had to be put in another room.
Séjour de 1 nuit en avril 2024
Réponse de Eddie Mahmoud le 6 mai 2024
We apologize for the issues you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and we regret that we fell short in meeting your expectations. Your feedback is important, and we will address the cleanliness concerns with our housekeeping team to ensure improvements are made. We hope the room change provided a more satisfactory experience, and we appreciate your understanding.

10/10 Excellent

Monica

Les points forts : Personnel et service
Didn’t like how the sheets had a stain
Séjour de 1 nuit en avril 2024
Réponse de Eddie Mahmoud le 6 mai 2024
We apologize for the disappointment caused by the stained sheets during your stay. Maintaining cleanliness and comfort is paramount to us, and we regret falling short in this instance. Please be assured that we take your feedback seriously, and we will address this matter with our housekeeping team to prevent recurrence.We appreciate you bringing this to our attention and hope for the opportunity to make it right during your next visit.

10/10 Excellent

Transporta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Eddie Mahmoud le 6 mai 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I asked for a late checkout and they were very accommodatinv and did not even charge me. Exceptionsl service !!!!
Séjour de 1 nuit en mars 2024
Réponse de Eddie Mahmoud le 6 mai 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that our team was able to accommodate your request for a late checkout without charge. Providing exceptional service is our priority, and we're glad we could exceed your expectations. We look forward to welcoming you back in the future.

2/10 Horrible

yuanlong

Voyage en famille, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
When taking a shower in the bathroom, the water flow is very small.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 29 mars 2024
Dear Yuanlong,Thank you so much for the feedback. We're sorry to hear about any issues with the shower during your visit and we'll be sure to have our maintenance team look into your comments further. Despite this, we hope that everything else about your stay met your expectations and that you'll consider joining us again soon.

2/10 Horrible

Christine, Willow Grove

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Eddie Mahmoud le 6 mai 2024
Thank you for your 1 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

6/10 Satisfaisant

April

Voyage en couple
I like the convenience of the location of the property. I did not like the shower. The drain clogged and water flooded the bathroom since it was a handicapped roll in shower. A small mound hill was built into the floor at the shower entrance. It seemed unsafe especially if the floor is wet.
Séjour de 2 nuits en mars 2024
Réponse de Eddie Mahmoud le 6 mai 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property's location convenient.We apologize for the inconvenience caused by the shower drainage issue. Ensuring the safety and comfort of our guests is our top priority, and we take your concerns seriously. We will address the drainage problem and explore options to enhance the safety of our handicapped accessible showers.Your feedback is valuable to us, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back and provide you with a better experience in the future.

10/10 Excellent

Richard, Redondo Beach

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very large, comfortable suites for a good price.
Séjour de 1 nuit en mars 2024
Réponse de Eddie Mahmoud le 6 mai 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our spacious and comfortable suites at a good price. We look forward to welcoming you back again soon.

10/10 Excellent

Devyn

Séjour de 1 nuit en mars 2024
Réponse de Eddie Mahmoud le 6 mai 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

8/10 Bien

Nakita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet and peaceful
Séjour de 1 nuit en février 2024
Réponse de Eddie Mahmoud le 26 févr. 2024
Thank you for noticing! We strive to create a quiet and peaceful environment for our guests. We're delighted you enjoyed your experience.

10/10 Excellent

Kai Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved the comfort of this place! This will be where I stay every time I’m in PA!!
Séjour de 1 nuit en février 2024
Réponse de Eddie Mahmoud le 26 févr. 2024
We're thrilled to hear you loved the comfort! It would be our pleasure to welcome you back every time you're in PA. Thank you for choosing us!

6/10 Satisfaisant

Jing, NY

Séjour de 1 nuit en février 2024
Réponse de Eddie Mahmoud le 6 mai 2024
Thank you for your 3 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

Nigel

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always polite and understanding
Séjour de 2 nuits en février 2024
Réponse de Eddie Mahmoud le 23 févr. 2024
Thank you for your kind words! We're thrilled to hear you had a positive experience. If you ever need anything, feel free to reach out.

2/10 Horrible

John

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Too much smoking and noise
Séjour de 5 nuits en février 2024
Réponse de Eddie Mahmoud le 20 févr. 2024
Thank you for your feedback regarding the excessive smoking and noise. We apologize for any inconvenience caused. Your comments are crucial to our improvement, and we will address these concerns with our team to create a more enjoyable environment. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
Nice hotel, no hot water
There was no hot water in the shower. When I complained to the front desk, the front desk attendant just shrugged and said "yeah I dunno what's up with the water."
Séjour de 1 nuit en février 2024
Réponse de Eddie Mahmoud le 19 févr. 2024
We apologize for the inconvenience you faced with the lack of hot water during your stay. Your feedback is important, and we are investigating the issue to prevent future occurrences.We regret the unsatisfactory response from our front desk attendant and will address this matter internally. Your comments help us improve, and we hope you consider giving us another chance to provide a better experience.

10/10 Excellent

Nigel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed a three night stay
Séjour de 2 nuits en février 2024
Réponse de Eddie Mahmoud le 19 févr. 2024
Thank you for choosing to stay with us and for sharing your positive feedback about your three-night stay. We're delighted to hear you enjoyed your time with us.

8/10 Bien

Julia L

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pleasant but confusing
It was a good, clean, updated room, and everything worked fine. I was puzzled because I was asked to sign two pages of single-spaced rules about what I was not allowed to do in the room. One rule was: no cooking in the room, under any circumstances. The room had a KITCHEN.
Séjour de 2 nuits en février 2024
Réponse de Eddie Mahmoud le 19 févr. 2024
Thank you for your positive feedback on our clean and updated rooms. We appreciate your observations regarding the rules and understand the confusion caused by the contradiction between the no-cooking rule and the presence of a kitchen.We apologize for any inconvenience this may have caused. We'll review and clarify our room guidelines to ensure a more consistent and transparent experience for our guests.We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Vaneesha

Séjour de 1 nuit en février 2024
Réponse de Eddie Mahmoud le 6 mai 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

6/10 Satisfaisant

Rodney

Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Eddie Mahmoud le 14 févr. 2024
Thank you for your 3 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Eddie Mahmoud le 5 févr. 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

6/10 Satisfaisant

Christine, Willow Grove

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This room 237 was not bad except for roaches in the kitchen and a briken mirror.
Séjour de 2 nuits en janvier 2024
Réponse de Eddie Mahmoud le 31 janv. 2024
We apologize for the inconvenience in Room 237. Your concerns are taken seriously, and we are addressing the issues promptly. We appreciate your feedback and hope to have the opportunity to provide an improved experience on your next visit.

6/10 Satisfaisant

Christine, Willow Grove

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This room 217 was not up to par; the shower head was broken, then curtain rod were hanging by on half of the screws required under kitchen sink was warped and falling apart. Dishes and utensil are few and far between. However it is obvious they are renovating the rooms one by one.
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 31 janv. 2024
Thank you for sharing your feedback. We apologize for the inconveniences you experienced in Room 217. We're actively addressing the issues raised, and renovations are underway to enhance overall guest experience. We appreciate your understanding and hope to welcome you back for an improved stay.

4/10 Médiocre

Pamela

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
No me gustó que no incluye el desayuno
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 29 janv. 2024
We are sorry that the lack of breakfast affected your experience. We appreciate your comments, we will take them into account to improve. We hope to have another opportunity to serve you.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 29 janv. 2024
Thank you for the 10 out of 10 rating! We appreciate your support and are delighted to have met your expectations.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 29 janv. 2024
Thank you for the 10 out of 10 rating! We appreciate your support and are delighted to have met your expectations.

4/10 Médiocre

Renee

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms aren't as clean as they could be. The first room I had smelled like smoke and I had to be transferred.
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 22 janv. 2024
We apologize for the cleanliness issues you experienced, and we're sorry for the inconvenience of the initial smoke smell. Your feedback is crucial, and we'll ensure immediate action to improve our room conditions. Thank you for bringing this to our attention.

10/10 Excellent

Norman

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 22 janv. 2024
Thank you for the positive feedback! We're glad you enjoyed your stay. If there's anything specific you liked or any suggestions you have for improvement, please let us know. We appreciate your review!

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Achmed went out of his way to help me.
Séjour de 3 nuits en janvier 2024
Réponse de Eddie Mahmoud le 22 janv. 2024
We're thrilled to hear that Ahmed provided exceptional assistance! Thank you for recognizing his efforts. We'll make sure to pass on your positive feedback to him. If you have any more comments or suggestions, feel free to share. We appreciate your support!

6/10 Satisfaisant

Stephanie

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 4 nuits en janvier 2024
Réponse de Eddie Mahmoud le 18 janv. 2024
Thank you for your 3 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

Jelisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 16 janv. 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 12 janv. 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

8/10 Bien

Minuteman

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 8 janv. 2024
Thank you for your 4 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

George E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Eddie Mahmoud le 8 janv. 2024
Thank you for the 10 out of 10 rating! We appreciate your support and are delighted to have met your expectations.

8/10 Bien

Arthur, Denville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Convenience
Séjour de 1 nuit en décembre 2023
Réponse de Eddie Mahmoud le 8 janv. 2024
Thank you for your 4 out of 5 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

KATHLEEN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoy staying here as it is conveniently located near my son's house. The facilities are updated and clean!
Séjour de 1 nuit en décembre 2023
Réponse de Eddie Mahmoud le 2 janv. 2024
Thank you for your positive feedback! We're delighted to hear you enjoyed your stay and found our convenient location and updated facilities to your satisfaction. We look forward to welcoming you back soon!

10/10 Excellent

David

Séjour de 1 nuit en décembre 2023
Réponse de Eddie Mahmoud le 27 déc. 2023
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

6/10 Satisfaisant

Tommie

Voyage en groupe
Les points forts : Confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Eddie Mahmoud le 26 déc. 2023
Thank you for your 6 out of 10 rating! We value your feedback and will continue working to improve. Your support means a lot to us.

10/10 Excellent

Ahmadjon

Réponse de Eddie Mahmoud le 5 févr. 2024
Thank you for the 5 out of 5 rating! We appreciate your support and are delighted to have met your expectations.

8/10 Bien

Ousman

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good value for the price. I just didn’t appreciate when they took $200 from my card.
Séjour de 1 nuit en décembre 2023
Réponse de Eddie Mahmoud le 7 déc. 2023
Thank you for your positive review and for bringing up the concern about the 200 authorization. Please note that it was only an authorization, and the amount has been released immediately. We apologize for any confusion and appreciate your understanding. We look forward to welcoming you back for another great value stay.

4/10 Médiocre

Charles

Les points forts : Personnel et service
the tv in the bedroom did not work. the ice in the freezer never does.is it possible at check in times to have the staff turn the ice on?
Séjour de 2 nuits en novembre 2023
Réponse de Eddie Mahmoud le 5 déc. 2023
We appreciate your feedback and apologize for the inconvenience with the TV and ice maker. Your suggestion about having the staff turn on the ice at check-in is valuable, and we'll explore ways to enhance this process. We hope to have the opportunity to provide a more seamless experience on your next visit

10/10 Excellent

ChenHao

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like this place it is cheap and nice to reside
Séjour de 1 nuit en novembre 2023
Réponse de Eddie Mahmoud le 27 nov. 2023
We're thrilled to hear that you enjoy your stay with us, and appreciate your positive feedback on our affordability and overall ambiance. We look forward to welcoming you back on your next visit.