Premium-Zimmer, 2 Doppelbetten (Upgraded Bedding & Snack, Smoke Free)

Bewertungen von Red Roof Inn PLUS+ Philadelphia Airport

2.5 out of 5
Red Roof Inn PLUS+ Philadelphia Airport
49 Industrial Hwy, Essington, PA

Bewertungen

5.2
164 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
159 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
138 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
189 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
350 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5.4/10

Sauberkeit

6.2/10

Personal & Service

5.0/10

Ausstattung

5.2/10

Zustand der Unterkunft

5.0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Daniela Katja Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and comfortable
Aufenthalt von 8 Nächten im Mai 2024
Antwort von OnielRediresponse Specialist am 21. Mai 2024
Thank you Daniela, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Philadelphia Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2019

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Noisy, dirty, not working wall outlets, elevator,...
Aufenthalt von 1 Nacht im August 2019

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
clean
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Oniel Rediresponse Specialist am 21. Mai 2024
Thank you Angela, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Philadelphia Airport. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our cleanliness. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 – Hervorragend

Wilfred

Aufenthalt von 7 Nächten im Mai 2024
Antwort von Chirell RediResponse Specialist am 20. Mai 2024
Dear Wilfred,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Philadelphia Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 – Ungenügend

Mutasim

When I went to there the guy on the front desk he told me there is no room for you and he cancel the reservation for me.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Chirell RediResponse Specialist am 20. Mai 2024
Dear Mutasim,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Philadelphia Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with no availability. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 – Gut

Mark

Gut: Personal & Service und Zustand der Unterkunft
Adequate
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sharma RediResponse Specialist am 16. Mai 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Mark, I am happy to hear that our hotel met your needs. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Mark, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 – Ungenügend

benjamin

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Sharma RediResponse Specialist am 12. Mai 2024
Hello Benjamin, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 – Ungenügend

benjamin

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The front desk clerk is quick to get angry. Put my guest as the check in person and clerk would not let me check in until that person showed up. Said I might not get a room because Red Roof overbooks on purpose. Asked if I would be refunded. He said I had an attitude and I called him a bad person. No, I was played with. I had no choice but to buy another room at another hotel to be sure to have a place to stay. EXPEDIA was no help saying it’s up to property owner for refund.
Aufenthalt von 1 Nacht im April 2024
Antwort von Dannielle Rediresponse Specialist am 8. Mai 2024
Dear Benjamin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the staff and the issue you had getting a refund. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thanks for leaving your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

4/10 – Schlecht

Patricia A.

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beds were very uncomfortable. Rooms not really clean. Supplies in the bathroom empty. Shower very difficult to work.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Gabrielle RediResponse Specialist am 3. Mai 2024
Dear Patricia,Thank you for your review following your stay at Red Roof Inn PLUS+ Philadelphia Airport. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncomfortable bed, the uncleanliness mentioned and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 – Gut

TARIK

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im April 2024
Antwort von Gabrielle RediResponse Specialist am 3. Mai 2024
Thank you for taking a moment to leave a review, Tarik. The staff and I at the Red Roof Inn PLUS+ Philadelphia Airport appreciate your 4/5 score following your stay. I am thrilled that your stay with us was good. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 – Ungenügend

Cliffroy

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Got one room smelling very moldy there that wasn’t enough In like roaches started running up the walls. Not realizing some dead ones was laying on the floor and in the tub. It was a bad experience for me. They give you anything if you book online it seems. Wasn’t happy at all..
Aufenthalt von 1 Nacht im April 2024
Antwort von Olivia RediResponse Specialist am 1. Mai 2024
Hello Cliffroy, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Philadelphia Airport. I was saddened to read that your stay fell short of your expectations due to the insects, the odor you described along with the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 – Schlecht

Bianka

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Voisin très bruyants, murs mal isolés. Pas de douche fermée, c’est une douche comme dans les gymnases.
Aufenthalt von 2 Nächten im April 2024
Antwort von Xao RediResponse Specialist am 29. Apr. 2024
Merci d'avoir partagé vos commentaires avec nous, Bianka. L'équipe de notre Red Roof Inn PLUS+ Philadelphia Airport a été attristée de constater que nous n'avons pas réussi à vous offrir un séjour satisfaisant. Vous avez indiqué que les murs mal isolés et la douche n'étant pas à votre goût gênaient votre séjour. A ce titre, vos retours pourront être pris en compte dans la mesure où Red Roof vise à s'améliorer continuellement.J'apprécie que vous ayez porté cela à notre attention. Nous serions ravis d'améliorer l'impression que vous laisserez lors de votre prochain séjour, si vous avez besoin d'un hébergement à l'avenir.Meilleurs vœux,XaoRed Roof ManagementRediResponse Specialist

6/10 – Okay

Thomas

Mit dem Partner gereist
Gut: Personal & Service
It was piece full
Aufenthalt von 2 Nächten im April 2024
Antwort von Gabrielle RediResponse Specialist am 28. Apr. 2024
Thank you for taking a moment to leave a review, Thomas. The staff and I at the Red Roof Inn PLUS+ Philadelphia Airport appreciate your 3/5 score following your stay. I am happy that your stay was peaceful. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 – Ungenügend

Esat

Aufenthalt von 1 Nacht im April 2024
Antwort von Sharma RediResponse Specialist am 15. Mai 2024
Hello Esat, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 – Hervorragend

Leon

Aufenthalt von 1 Nacht im April 2024
Antwort von Sharma RediResponse Specialist am 15. Mai 2024
Hello Leon, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 – Ungenügend

William

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service
I prepaid for two rooms and only got one
Aufenthalt von 1 Nacht im April 2024
Antwort von Oshane RediResponse Specialist am 14. Apr. 2024
Dear William, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. I do apologize for any issues encountered during your stay that hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 – Hervorragend

Anthony, Brooklyn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to Denny’s, a few stores and close to the airport and stadiums.
Aufenthalt von 4 Nächten im April 2024
Antwort von OnielRediresponse Specialist am 13. Apr. 2024
Thank you Anthony, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Philadelphia Airport. It's really nice to real that you took liking to our hotel's location, on your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 – Ungenügend

FRANCISCO

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pesimo lugar, desde el momento que llegué, la primera bandera roja fué el ver que no hay un escritorio en sí para check-in, hay una ventana donde le pasas tu id y tarjeta por una gaveta, y una lista de precios donde indican las penalizaciones económicas si se pierde una toalla o algun artículo de la habitación y el "recepcionista" fumando en el local. Llegué muy temprano y me atendió Mohammed C. De una manera muy indiferente y poco cordial, me comentó que el check-in era a las 3 y le comenté que iba a hacer mis pendientes y que llegaba entonces en la noche y me dijo que no habia problema....llegué en la noche y a pesar que la habitación ya estaba pagada con más de un mes de anticipación, me dijo que ya la había entregado a otra persona y que mi reserva de 3 dias y el dinero se perdieron porque ya que estaban sobrevendidos y que el no se hacía responsable, y que reclamara al corporativo o a expedia, el fulano me dejó sin hotel y nadie se hace responsable por ese tan mal trato de Mohammed. No se queden en ese basurero informal. Al lado hay mas opciones en mejor estado ( Travelodge, Clarion Inn, o Quality Inn and suites) con gente mas cordial, si; es posible que pagues un poco más por esas opciones, pero vale la pena ese gasto extra.
Aufenthalt von 3 Nächten im April 2024
Antwort von onielEspecialista en redirección am 13. Apr. 2024
Gracias Francisco, por tomarse el tiempo de escribir una reseña de su estadía en el Red Roof Inn PLUS+ Philadelphia Airport. Por favor acepte nuestras más sinceras disculpas por el encuentro que tuvo con nuestra recepcionista. Para mantener nuestros altos estándares en RedRoof, he compartido su encuentro con la gerencia para garantizar su satisfacción.Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,onielGestión de techo rojoEspecialista en redirección

2/10 – Ungenügend

Courtney

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very unfriendly staff, extremely dirty rooms that smell like smoke even though it’s supposed to be a no smoking hotel. Security latch was broken on the door and the front desk staff couldn’t care less. Several areas around the room had places where people put out their cigarettes on the wall.
Aufenthalt von 4 Nächten im April 2024
Antwort von OnielRediresponse Specialist am 12. Apr. 2024
Hi Courtney,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Philadelphia Airport. Please accept our most sincere apologies for the concerns you described regarding the smell of the room and the latch. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 – Okay

Kenneth

Gut: Sauberkeit und Personal & Service
Its near the airport
Aufenthalt von 3 Nächten im April 2024
Antwort von Oniel Rediresponse Specialistc am 9. Apr. 2024
Hi Kenneth,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Philadelphia Airport. It's nice to read that you took liking to our hotel's convenience to the airport, however, if there were any inconveniences our apologies. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 – Ungenügend

Raymond

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Oniel Rediresponse Specialist am 9. Apr. 2024
Hi Raymond,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Philadelphia Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 – Hervorragend

Sydney

Good
Aufenthalt von 1 Nacht im März 2024
Antwort von Kerry-Lee RediResponse Specialist am 16. März 2024
Hello Sydney,We’re so glad you shared your feedback following your stay at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Your positive comment is much appreciated, and we are glad you had a good stay. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests here at Red Roof. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 – Gut

Nasir

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Same as always good
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Dannielle Rediresponse Specialist am 11. März 2024
Dear Nasir,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 – Okay

Candice

Mit dem Partner gereist
Gut: Personal & Service
My room smelled like cigarettes and I don't smoke. Other then that itnwas fine
Aufenthalt von 1 Nacht im März 2024
Antwort von Adraine Rediresponse Specialist am 4. März 2024
Hello Candice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 3/5 score following your stay. Please accept our sincerest apologies for the room which smelled of cigarettes. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 – Schlecht

Abigail

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room smelled a lot like cigarettes
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kerry-Lee RediResponse Specialist am 9. Feb. 2024
Dear Abigail,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the smell of cigarettes in the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

10/10 – Hervorragend

Anna

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel is a lil outdated but the overall stay was pretty good
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Sharma RediResponse Specialist am 6. Feb. 2024
Thank you for taking a moment to leave a review, Anna. The staff and I at the RED ROOF PLUS+ PHILADELPHIA AIRPORT appreciate your 5/5 score. I am happy to hear that you found your stay to be overall pretty good. However, you indicated that the upkeep of our hotel was not being up to your standards. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with.Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely, Red Roof Management

2/10 – Ungenügend

Edwin

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Staff was rude the hotel all around including the room was dirty
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sharma RediResponse Specialist am 4. Feb. 2024
Thank you, Edwin, for the feedback about your recent stay at our hotel RED ROOF PLUS+ PHILADELPHIA AIRPORT. We are sorry to hear that your interactions with our staff were less than desirable and the cleanliness of our hotel was not being up to your standards. Please accept our apologies and know that we will do our utmost best to improve in this regards as we continue to strive for excellence. Thank you again for sharing your experience with us, Edwin. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Sincerely, Red Roof Management

2/10 – Ungenügend

Easrat

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bathroom was leaking , everywhere u will see cockroaches running around
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Vaty

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like it
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Chirell RediResponse Specialist am 29. Jan. 2024
Dear Vaty,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Philadelphia Airport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about you liking your stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 – Hervorragend

Sabree

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kerry-Lee RediResponse Specialist am 25. Jan. 2024
Hello Sabree, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

10/10 – Hervorragend

Brent

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Toni-Ann RediResponse Specialist am 21. Jan. 2024
Hello Brent,I am pleased to have had you as our guest at our Red Roof Plus+ Philadelphia Airport. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

2/10 – Ungenügend

Mike

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kerry-Lee RediResponse Specialist am 10. Feb. 2024
Hello Mike, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 – Hervorragend

Dajuana

Aufenthalt von 1 Nacht im Januar 2024
Antwort von LaTunde RediResponse Specialist am 16. Jan. 2024
Hello Dajuana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 – Ungenügend

April

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked absolutely nothing about this place I booked last minute coming into town for a funeral had no other option but to sleep in my car and the temperature outside wouldn’t allow so I stayed. The tub was not suitable for bathing the toilet barely flushed water pressure was low no phone or alarm clocks in the room. Things were broken and missing. Overall horrible experience I do not recommend
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Nishaye RediResponse Specialist am 15. Jan. 2024
Hello April,Thank you for the feedback about your recent stay at our hotel Red Roof Inn PLUS+ Philadelphia Airport. We are sorry you had a less than satisfactory experience, prompting your 1/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the possible lack of cleanliness and the broken amenities. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 – Hervorragend

George

Gut: Ausstattung
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Toni-Ann RediResponse Specialist am 14. Jan. 2024
Hello George,I am pleased to have had you as our guest at our Red Roof Inn PLUS+ Philadelphia Airport. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 – Hervorragend

Cyani

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Gabrielle RediResponse Specialist am 10. Jan. 2024
Thank you for taking a moment to leave a review, Cyani. The staff and I at the Red Roof Inn PLUS+ Philadelphia Airport appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 – Ungenügend

Charles

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sharma RediResponse Specialist am 4. Feb. 2024
Hello Charles, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 – Okay

Julian R

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Toni-Ann RediResponse Specialist am 22. Jan. 2024
Hello Julian R,Thank you for choosing to stay at our Red Roof Plus+ Philadelphia Airport. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

2/10 – Ungenügend

Kai

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Lots of things not operational. Fleas.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Olivia RediResponse Specialist am 26. Dez. 2023
Hello Kai, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Philadelphia Airport. I was saddened to read that your stay fell short of your expectations due to the insects and the other concern you reported. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 – Hervorragend

Abby

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Safe and sound
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Oniel Rediresponse Specialist am 25. Dez. 2023
Hi Abby,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Philadelphia Airport. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you found our hotel to be safe. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 – Gut

Charisma

Gut: Personal & Service
I like that I was able to park my car outside of my room door and not worry about any break-ins. My room was OK but when I stayed the first time the first room that I had I really enjoyed it it was cleaner. It was more modern and I felt more safer.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sharma RediResponse Specialist am 7. Dez. 2023
Thank you for taking the time to write about experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Charisma, I am thrilled to read that you had a great encounter with us and we truly appreciate your comments about you were pleased with the parking and your room was ok. However, you indicated that your previous room was cleaner, more modern, and felt more safer. At Red Roof, safety and cleanliness are some of our top priorities, so I am sorry to hear that was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

6/10 – Okay

Carlos, Claymont

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Price good but bad smell in the room and need Update in the room specially in the Bathroom
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Sharma RediResponse Specialist am 7. Dez. 2023
Dear Carlos,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. I am happy to hear our price was good. However, you indicated that the foul odor, and the upkeep of your room and the bathroom hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

8/10 – Gut

Darrell

Gut: Personal & Service und Zustand der Unterkunft
I was quite satisfied with the hotel
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sharma RediResponse Specialist am 6. Dez. 2023
Thank you for taking the time to write about experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Darrell, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you were quite satisfied with our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Darrell, and can't wait to see you back at Red Roof soon, where we can continue to offer you a satisfactory stay at an affordable price! Sincerely, Red Roof Management

4/10 – Schlecht

Christina

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
My room was supposed to be non smoking the room smelled so bad of smoke
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Sharma RediResponse Specialist am 5. Dez. 2023
Thank you for taking a moment to leave a review, Sylvia. The staff and I at the RED ROOF PLUS+ PHILADELPHIA AIRPORT were disappointed to see your 2/5 score following your stay. You indicated that the foul odor in your room hindered your experience. It is our goal to provide a comfortable stay for all our guests, so I am disappointed to learn this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

2/10 – Ungenügend

Thomas

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
No heat, no microwave, plaster falling off the walls and found bed bugs. Ended up leaving way before actual check out.
Aufenthalt von 1 Nacht im November 2023
Antwort von Nishaye RediResponse Specialist am 30. Nov. 2023
Dear Thomas, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Philadelphia Airport. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you mentioned regarding the insects and the plaster on the walls. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. In regards to the amenities mentioned, I saw where you booked a standard king room which does not have a microwave or heater. In the future, should you require such amenities, I would recommend that you book one of our deluxe 2 full beds or superior king room.Your feedback is important to us and your comments will be shared with management in an effort to address your concerns. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 – Schlecht

Lena

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Sharma RediResponse Specialist am 5. Dez. 2023
Hello Lena, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 – Ungenügend

MARKELL

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is a dump! If could give it zero stars I would. The room didn’t have a phone in it, it like dog! The man was rude. They switched us to another room for $15.00 more a night and we paid an additional $40.00 to check in early.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

E

Aufenthalt von 1 Nacht im November 2023
Antwort von Sharma RediResponse Specialist am 21. Nov. 2023
Hello E, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHILADELPHIA AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 – Hervorragend

Rose

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Will stay here again, The manager was so nice and friendly! Housekeeper was so friendly also ! I will visit this hotels again? Thank u
Aufenthalt von 1 Nacht im November 2023
Antwort von Sharma RediResponse Specialist am 19. Nov. 2023
Thank you for taking the time to write about experience at the RED ROOF PLUS+ PHILADELPHIA AIRPORT. Rose, I am thrilled to read your kind remarks about our nice and friendly manager, our friendly housekeeping staff, and you will be visiting again resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Rose, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist