This house is fantastic, 5 stars without question. It was spotless, newly renovated, professionally decorated, and had a nicely stocked kitchen, including cooking basics like salt, pepper, spices, etc. Please note the pool is NOT heated and is appropriately not listed as such on VRBO. In the Scottsdale area, pools are unusable in Oct/Nov (during my stay) w/o being heated, which I was aware of prior to my visit. I had contacted the host 2 TIMES prior to booking the house to assure it COULD be heated. The host indicated it could be heated for an additional cost, no problem (which I paid in advance). At that point, I proceeded with booking the house. My husband and I were in Scottsdale for 8 days visiting my nephew at ASU. We don't golf and planned a relaxing, non-eventful visit and wanted to include several pool days on our itinerary. It was a treat for us to be able to have the use of the pool. I had considered staying at a resort versus renting a house but I justified the cost of renting the house (at roughly the same cost as staying at a nice resort) because the amenity we really wanted was a heated pool. Having a private pool at the house was the cherry on top. When I didn't receive access instructions approximately 24 hours prior to our arrival as VRBO indicated I should, I reached out to the host. I didn't receive a reply until I was on the flight the next day. Upon landing, the host told me via VRBO message (not even a phone call) the pool could NOT be heated because the gas line was never hooked up to the heater. He indicated the gas company never came out to hook it up. He apologized and offered another house as an option for us that had a heated pool and was of similar quality, however, it wasn't available for the last two nights of our stay so we would have had to find alternate arrangements. Needless to say, I was very upset the host did not proactively communicate the possibility the pool would not be heated until we arrived in Arizona and started our vacation. We spent the first few hours of our vacation looking online for alternate lodging. We then agreed to keep the original house we booked because we didn't want to waste any more time looking for and booking other lodging and I was beyond frustrated at that point. I feel the lack of proactive communication was purposeful so we didn't cancel the reservation. It was unprofessional, inconsiderate & significantly derailed our plans. 0 star rating for host. BEWARE
