Innenbereich

Bewertungen von Hotel Marina El Cid Spa & Beach Resort All Inclusive

4 out of 5
Hotel Marina El Cid Spa & Beach Resort All Inclusive
Boulevard el Cid Unidad 15, Puerto Morelos, QROO

Bewertungen

8.6

Hervorragend

949 von insgesamt 1657 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
416 von insgesamt 1657 Gästebewertungen haben eine Bewertung von 8 - Gut" "
166 von insgesamt 1657 Gästebewertungen haben eine Bewertung von 6 - Okay" "
66 von insgesamt 1657 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
60 von insgesamt 1657 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.4/10

Sauberkeit

9.2/10

Personal & Service

8.8/10

Ausstattung

9.0/10

Zustand der Unterkunft

8.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Maria Elisabeth

Aufenthalt von 11 Nächten im November 2023
Antwort von Dear Guest, am 4. Jan. 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

6/10 – Okay

Nagip

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
1. haben wir nicht diesen Zimmer bekommen den wir reserviert haben, wir haben einen Zimmer bekommen direkt unter dem Pool ab 6 Uhr morgen war zu laut wir konnten nicht mehr schlafen. Dieser Zimmer war nicht sauber gereinigt somit auch die Decken und Kissen nicht ausgewechselt es waren noch harren von anderen Personen drauf.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Dear guest, am 27. Okt. 2023
Vielen Dank, dass Sie uns Ihre Bewertung unserer Einrichtungen im Zusammenhang mit diesem kürzlichen Besuch in unserem Resort mitgeteilt haben.Wir bedauern, dass Sie mit Ihrem Aufenthalt im El Cid unzufrieden waren. Wir können Ihnen versichern, dass es unser Ziel war, unsere Gäste glücklich zu machen und diesen Besuch zu einem unübertrefflichen Urlaubserlebnis zu machen.Auch wenn uns die Feststellung, dass Ihre Erwartungen nicht erfüllt wurden, enttäuscht hat, freuen wir uns sehr, jeden Ihrer Kommentare mit dem zuständigen Gebietsleiter zu teilen, um an Aktionsplänen zur Verbesserung und Wiederherstellung der qualitativ hochwertigen Servicemerkmale von El Cid Resorts zu arbeiten.Wir hoffen, dass Sie uns eine zweite Gelegenheit geben können, Ihnen zu dienen und Ihr Vertrauen in uns zurückzugewinnen.Herzlich,El Cid Resorts.

4/10 – Schlecht

Edward Shawn

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
We've been to numerous places in Mexico and overall the facility is decent. Nothing special but generally nice. BUT buyer BEWARE!!!!!! In my opinion this place is running a scam. Upon arrival we were traveling with family who have several kids(all <10 yrs old); the hotel said the ages were 'put in wrong' which is impossible since they all had to be verified for their passports. They then said we had to pay ANOTHER $X,XXX (Expedia won't allow amount) for the kids to stay those 6 days. Everything was confirmed via Expedia. They didn't care. We argued that evening and again in the morning. We even spoke to 2 managers who were basically useless. It was expressed to us that they 'have this issue' with Expedia 'all the time.' In short we were there and stuck. The hotel knew this so we had to pay. At this point neither Expedia nor the hotel will do anything about this. Expedia blames the hotel, the hotel blames Expedia YET WE had to fork out ANOTHER $X,XXX!!!!!!! I've never been to a place were the customer is treated so horribly. In speaking with several other hotel guests a women who booked through a different company (think big box chain)stated the hotel said her booking was wrong and she wasn't charged ENOUGH and told her she had to pay MORE or she couldn't stay. So guess what she did? Of course she paid. Again IN MY OPNION this is a scam and they know once you're there you're stuck & will pay since you can't just walk away. Like I said; IMO it's a SCAM.BEWARE!!!
Aufenthalt von 9 Nächten im April 2024

8/10 – Gut

Jemma

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were upgraded to Ventus Ha and I'm glad we were. I have never stayed in such a luxurious room, and beautiful hangout spots. I booked this resort because I heard the food was excellent for a resort. I can confirm the food was awesome. The only downside is the reservation system for the restaurants. I didn't get to go to any resturant for dinner because everything was booked until 9 pm. I don't eat that late and I tried to reserve restaurants my first day there. It would be nice just to have wait times at the door instead. The pools were awesome at this resort but there isn't much for entertainment in the evenings. I loved the location and convience though. Overall I would recommend but only for elderly people or young families. If you're in your 30s like me, it can feel a bit boring. I don't even party much but I was fine because I like to venture off the resort, (which there is some awesome cenotes nearby) if you don't then I can see how it would get a bit boring as a young adult.
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Adero

The food was exceptional. There is no real beach so don’t expect that but there is some sand and water to explore and the pools were amazing. Stay here!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Dear guest, am 30. Apr. 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

6/10 – Okay

VALENTIN

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
We booked our trip through Expedia as an all-inclusive package and travelled as a family of 3 to stay at the resort for 7 nights. This property was selected mostly based on multiple positive reviews however a lot of them appear misleading as we were quite disappointed with our stay. Some of the reviews are likely written by Platinum members who get special treatment for additional fees. There were both positive and negative aspects as outlined below. Overall, 3 star and we will not be returning. Pros: - A lot of space by the pools with lounge chairs available at all times. - Entertainment every night - Clean - Very lush and green resort with lots of birds and animals. - Majority of servers and housekeeping staff were friendly; front desk not so much - Great Mexican food, the rest is just ok - You can request transportation by golf carts if needed at no charge. Cons - Additional $19 USD per night at check-in that’s not included through Expedia. Front desk not very helpful - Only 2 devices are allowed to connect per room; $60 USD a week, ea additional device. Weak internet - Golf carts (mostly gas powered) driving everywhere, every 20 seconds. - People smoke near the pool as there are no signs. - Beach is no good - Some food stations at the Mercado de Dolores smelled like wet rags (especially taco station). Not very appealing for your lunch. I hope this review help the hotel improve their service and the customers make their choice based on what they are looking for.
Aufenthalt von 7 Nächten im April 2024
Antwort von Dear Mr. Valentin, am 30. Apr. 2024
First and foremost, we would like to thank you for sharing your evaluation of our facilities during this recent visit to our resort.It is a shame for us to conclude that your stay at El Cid has caused you dissatisfaction. You can be certain that our mission has been to make our guests happy and create the most insurmountable vacation experiences.Although determining that your expectations were not met disappointed us, we will be very pleased to share your feedback with our administration to work on your comments and continue offering you the level of service that has distinguished us through the years.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

6/10 – Okay

ANTHONY LEONARD

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
You know we booked through Expedia. That part was great! Then I tried to upgrade me room and book other stuff online with the resort. When we got there everything was messed up. All they tried to do was blame it on Expedia. The front desk people were a 1 out of 10. The rest of the staff were great. Shopping was hard to get to. I don’t know if I would go back there.
Aufenthalt von 6 Nächten im April 2024

6/10 – Okay

Bryce

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Our stay at El Cid was good. Not great but good. The hotel rooms where clean and well kept. The food was ok at the buffets(not great, not poor). The best Al-a-carte restaurant was the Italian Restaurant. The steakhouse was horrible. Just a note, no food is offered at the beach or poolside. The staff was well mannered at the resort. The overall feeling at the resort was good and we always felt safe. This is a good family resort, but I don't think we'll go back. It also felt like the staff only wanted to help you if you were willing to tip them all the time. We have had far better stays in Mexico in the past.
Antwort von Dear Bryce, am 29. Apr. 2024
First and foremost, we would like to thank you for sharing your evaluation of our facilities in relation to this recent visit to our resort.It is a shame for us to conclude that your stay at El Cid has caused you dissatisfaction. You can be certain that our mission has been making our guests happy and create the most insurmountable vacation experiences.Although determining that your expectations were not met sadness us, we will be very pleased to share your feedback with our administration in order to work on your comments and continue offering you the level service that has distinguished us through the years.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

10/10 – Hervorragend

Jamin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our 4th stay at Marina El Cid and it was just as wonderful as pur last visits. I have been traveling to the Cancun/Riviera Maya area since 1984 and have stayed at several all inclusives. When we found this gem in 2021, we will never go anywhere else. It checks all if my famulys boxes. It is by far the m9st friendly and cleanest resort you will find. They wash down every pool chair, trashcan, table every single night! They scrub mop every hard surface at the entire resort at least once a day! They steam clean the cushions of the chairs in the lobby at least weekly! The staff make you feel like royalty. Your cup is never empty. The food is hands down the best we have ever had. The ac in the room actually works unlike other resorts we have been to, the bed and pillows are the most comfy. You call for room service, its there within 15 min. The mini fridge is also cold! The grounds are lush and beautiful! There are crocodiles in the mangroves that are great to watch. They are working on the beach after it was severely damaged by a hurricane so if a beach is your number one, you may be disappointed but trust me, everything else makes up for it!
Aufenthalt von 6 Nächten im April 2024
Antwort von Dear Jamin, am 29. Apr. 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We have no words to express our happiness to realize in your review that our resort and the service from our staff meet your expectations is our most gratifying reward.For all of the members of Hotel Marina El Cid Spa and Beach Resort, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

8/10 – Gut

Leslie S

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beach was washed away, they had large sea walls in the water which were very ugly , they hauled in sand but worst beach I have ever seen
Aufenthalt von 7 Nächten im April 2024
Antwort von Dear Leslie, am 29. Apr. 2024
First of all, we would like to thank you for your confidence and this review of our facilities based on your stay with us.We feel happy to identify on this evaluation that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns regarding the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements (always in the friendliest way to our environment, marine wildlife and flora) that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore. To be able to offer the service that distinguishes our resort.We look forward to having the opportunity to serve you again soon.Cordially,El Cid Resorts.

10/10 – Hervorragend

Po Hung

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Went with a family of 5, 2 adults and 3 kids at the end of April 2024, checkin process was easy even though after that, they seem to go through the process of trying to convince you to go through a timeshare session that will give you some perks which you can accept or decline. They then proceed to drive you to the hotel room which is well cleaned and roomy with 3 beds. The facilities are nice and well staffed and all service personnel are very nice to all guests. Kids also love it there as there is pool slide and an area where they can freely jump. The food is also very good as it has buffet style restaurant and 2 a la carts restaurants included in the package. Overall I would recommend this hotel and will definitely come back again.
Aufenthalt von 6 Nächten im April 2024
Antwort von Dear Po Hung, am 29. Apr. 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are delighted to determine in your comments that this visit to our resort was beyond your expectations.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

8/10 – Gut

James

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful grounds. Buildings, facilities, etc. well maintained and very clean. Great dining variety. Friendly and welcoming staff. Nice swimming pools but beach area limited due to lack of sand. Although cleaned daily, sargassum accumulation along the beach seemed unavoidable.
Aufenthalt von 9 Nächten im April 2024
Antwort von Dear James, am 29. Apr. 2024
First of all, we would like to thank you for your confidence and this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns regarding the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements (always in the friendliest way to our environment, marine wildlife and flora) that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore. To be able to offer the service that distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

2/10 – Ungenügend

kimberly, modesto

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
This place runs a scheme to collect more money upon arrival. We paid for 3 kids. Yet once we arrived the hotel claimed we didn't pay the correct amount based on their ages (3,8,10). They claimed they were all listed as 'infants' & the ages were entered incorrectly WHICH IS IMPOSSIBLE SINCE WE HAD TO HAVE THIS INFO FOR THIER PLANE TIX /PP's AND IT ALL HAD TO MATCH!!! Questioning this we ran comps and the price regardless of age was WHAT WE WERE ORGINALLY CHARGED. YET the hotel said we had to pay an ADDITIONAL $1200.00 for 6 days!! The hotel said it was an issue with Expedia; Expedia said there is an issue with the El Cid. Yet WE HAD TO PAY! Best part; the man at the counter stated, "this happens ALL THE TIME with Expedia." So you KNOW about this problem yet do nothing about it??? Neither Expedia nor this scamming hotel would do anything to correct an issue that WASN'T our fault!! We even suggested splitting the cost and the hotel said no. Apparently doing the right thing is a foreign concept. This is easily the worst customer service we've ever been subjected to. & don't bother talking to a manager at the hotel they just stand there looking confused. Expedia is no better. The kicker; we were part of a 20 person wedding party which after running the #'s together we spent approx $70,000 at the El Cid & they treated us like WE were the issue. Our family is large & we all travel quite a bit and believe me this is one hotel chain we want nothing to do with going forward.
Aufenthalt von 6 Nächten im April 2024

10/10 – Hervorragend

Lori

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Dear Lori, am 29. Apr. 2024
First off, I wish to thank you for qualifying our complex with this positive score on Expedias platform.We are pleased to determine in your qualification that this visit to our resort has been an excellent and enjoyable experience.We hope you return to our complex soon.Sincerely, El Cid Resorts.

8/10 – Gut

John

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beware: Check-in services scammed us with supposedly upgrade for 300$US, upon review of signing paperwork, they charged us for the very assigned room waiting for us. Spoke with Manuel next day and still waiting for our refund. When checking out, desk agents were doing very same thing. Resort credit is a booklet of coupons, not like cruises. No Beach! Good to know is that the two sister resorts surrounding Marina are accessible, look newer and they offer really good dining: KOBO, Ataak, and French Bistro need reservations for dinner, there's Marketa food stations, Hacienda buffet for lunch, at night the roof top bar is lovely, many large pools
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

Ilia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything is good
Aufenthalt von 9 Nächten im April 2024
Antwort von Dear Ilia, am 26. Apr. 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your qualification that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

8/10 – Gut

Bradley S

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Good overall. Staff underpaid according to them, definitely don’t seem very happy. Service suffers. Also they told me I couldn’t take home some cheese from one of the all you can eat, all inclusive resort
Aufenthalt von 9 Nächten im April 2024
Antwort von Dear Bradley, am 26. Apr. 2024
First and foremost, we would like to thank you for sharing your evaluation of our facilities during this recent visit to our resort.It is a shame for us to conclude that your stay at El Cid has caused you dissatisfaction. You can be certain that our mission has been to make our guests happy and create the most insurmountable vacation experiences.Although determining that your expectations were not met disappointed us, we will be very pleased to share your feedback with our administration to work on your comments and continue offering you the level of service that has distinguished us through the years.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

10/10 – Hervorragend

Crystal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful, lush gardens very well maintained. Lots of birds and small wildlife kept the kids and adults in awe all week. Staff was genuinely very kind and helpful. Food was delicious! You have access to all three properties along with the pools and restaurants . We chose not to do any excursions this time and just enjoy the resort. We were bored, lots of diffrent things to do. We would stay here again for sure!
Aufenthalt von 7 Nächten im April 2024
Antwort von Dear Crystal, am 25. Apr. 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of our team, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely,El Cid Resorts.

8/10 – Gut

Oleksandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Dear Oleksandra, am 26. Apr. 2024
Thank you very much for sharing your positive rating of our resort on this platform.We are delighted to determine from your qualifications that you enjoyed a wonderful vacation experience at our resort.We hope you return to El Cid very soon.Sincerely,El Cid Resorts.

8/10 – Gut

Gregory Paul

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall a nice stay. The grounds were kept in excellent shape, very beautiful garden and property. Very kind staff for the most part. The food was okay over all, eventually we found the things to eat which were really great and worth it (Mexican food of course, no surprise) - note however the a la carte menus were not very good (and were a bit hard to get a booking at a time you wanted). Finally, as other commenters mention, the beach was not good because of the algae which was a bit disappointing not to being able to snorkel. The staff definitely try to keep the beach clean though, so this is not their fault. One negative thing to mention: we were travelling with a 7 month old baby. We had to leave for the airport for at 4PM and we had to check out at noon. We asked the front desk if we could have a late check out so we could put the baby for a nap in the room, and they said we can only do this for a fee. This was really quite disappointing at a family resort. We ended up avoiding the fee and put the baby to nap in the lobby (in baby carriage) as the heat was too intense outside. I wish they had been more flexible due to the young age of our child.
Aufenthalt von 7 Nächten im April 2024
Antwort von Dear Mr. Paul, am 25. Apr. 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory. However, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard we continue working on the improvements that the past hurricanes and weather changes, as well as the arrival of seaweed, have impacted our seashore to be able to offer the service that has distinguished our resort.On the other hand, we certainly understand your concerns regarding the situations you detailed in this review from our staff, we can assure you that the proper follow-up will be executed to continue offering you and all our guests the level of service that distinguishes us.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

10/10 – Hervorragend

Dmitriy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Dear Dmitriy, am 24. Apr. 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

8/10 – Gut

Sokunthea

Aufenthalt von 4 Nächten im April 2024
Antwort von Dear guest, am 24. Apr. 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 – Hervorragend

Erika

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I can't say enough about this resort!!! I can't wait to go back. I booked a girls trip for my friends and me and every single person said they'd go back. Pools are incredible, service is top notch, rooms are nice, and food is about as good as you'll get at an all inclusive, IMO. Don't hesitate to book your trip here.
Aufenthalt von 4 Nächten im April 2024
Antwort von Dear Erika, am 23. Apr. 2024
What a great pelasure to have the opportunity to receive your review for our resort on this media.We are delighted to determine on this review that you have enjoyed an incredible experience at our resort and with our team.It will be a great pleasure to have the opportunity to serve you again soon.Warm regards, El Cid Resorts.

10/10 – Hervorragend

Kristen, Minnetonka

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved our stay at El Cid in Puerto Morelos. Resort has so many different pools and atmospheres that there was always something for everyone. We lounged at different pools every day. Service for drinks around the pools was great too. Food was great, my adult kids loved the tacos in the Market restaurant and I loved the fresh Tuna bowls I had. Plenty of options for food. I would highly recommend the place.
Aufenthalt von 4 Nächten im April 2024
Antwort von Dear Kristen, am 23. Apr. 2024
Thank you very much for taking part of your time to qualify our resort based on this recent visit.We are glad to hear in each of your comments that this vacation experience at our resort has exceeded all your expectations and we look forward to having the pleasure of welcoming you back in the near future.Sincerely, El Cid Resorts.

8/10 – Gut

Jeffrey

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Dear Jeffrey, am 23. Apr. 2024
Thank you very much for sharing your positive rating of our resort on this platform.We are delighted to determine on your qualification that you enjoyed a wonderful vacation experience at our resort.We hope you return to our complex very soon.Sincerely,El Cid Resorts.

10/10 – Hervorragend

Paul

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really like that everything was in walking distance and easy to reach. Very convenient 👍 The sand bags in the ocean by the beach was inconvenient, I couldn’t swim out past my knees due to these and they looked very odd.
Aufenthalt von 6 Nächten im April 2024
Antwort von Dear Paul, am 22. Apr. 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns in regard to the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

4/10 – Schlecht

Mariam

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Did not cater to my family’s needs. Woken up several times by staff, including last day asking to clean the room when checkout was 4 hours later.
Aufenthalt von 10 Nächten im April 2024
Antwort von Dear Mariam, am 22. Apr. 2024
We would like to extend our appreciation for your time in qualifying our service and facilities on this website.We are very sorry to identify in your comments that this vacation with us has not been as pleasant as you and your family expected. We will make sure to reinforce with our team the details detected in your review and provide our guests with the level of service that we set ourselves to deliver.We hope to have the pleasure of serving you again soon.Sincerely, El Cid Resorts.

4/10 – Schlecht

Sami

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Limited food options, management did nothing to help with our requests, even when they confirmed they can cater to our needs prior to booking. Will not be visiting again.
Aufenthalt von 9 Nächten im April 2024
Antwort von Dear Sami, am 23. Apr. 2024
Thank you very much for sharing your rating of our facilities concerning your last visit to our resort.We regret that this recent visit to our resort has not met your expectations and caused you discomfort. Please, accept our apologies for the lack of follow-up you detected. Nonetheless, we can assure you our purpose has always been to make our guests happy and confident that they will have an excellent and restful holiday at our resort.We will be happy to share each of your comments with the area manager in charge to work on the actions to improve and regain our quality of care and continue offering you and the rest of our guests the level of service that they deserve.We hope you can give us a second opportunity to serve you and show you all that El Cid has to offer.Cordially,El Cid Resorts.

8/10 – Gut

Sarah Elizabeth

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our second year at Marina. We went back because the price was right and we had such a great time last year. The resort itself is absolutely beautiful and very well-maintained. The kids pool is fantastic! The food is pretty good for an all inclusive resort, But it is difficult to make reservations at reasonable dinner hours. The service cannot be beat. Every single person was warm and friendly and very accommodating.
Aufenthalt von 7 Nächten im April 2024

10/10 – Hervorragend

Pamela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Dear Pamela, am 18. Apr. 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 – Hervorragend

Steven Alan, Monticello

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Dear Alan, am 17. Apr. 2024
Thank you very much for qualifying our resort through this platform.It makes us feel very happy to determine in this high qualification that our resort has met all your expectations.We hope to have the pleasure of greeting you again shortly.Warms regards, El Cid Resorts.

8/10 – Gut

robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Dear Robert, am 15. Apr. 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

6/10 – Okay

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not as good as previous visits. Pool service was lacking and maid service was not good. Had to track the maid down to get towels, lotion, glasses, etc. Restaurants were good except for the French. My steak there was gray on one side and tough. Couldn't eat.
Aufenthalt von 4 Nächten im April 2024
Antwort von Dear Karen, am 15. Apr. 2024
Thank you very much for sharing your evaluation of our facilities during this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to share each of your comments with the area manager in charge to work on the action plans to improve and regain the quality service characteristics of El Cid Resorts.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

10/10 – Hervorragend

Sarit

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a wonderful hotel. Staff are polite and friendly. It’s very clean and the food is absolutely delicious. What a lovely experience.
Aufenthalt von 6 Nächten im April 2024
Antwort von Dear Sarit, am 11. Apr. 2024
How kind of you to take the time to qualify our facilities through this website.We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach has been a wonderful experience.It will be a privilege to have the opportunity to welcome you back in the future.Cordially, El Cid Resorts.

10/10 – Hervorragend

Melody

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the staff were amazing, friendly, respectful and approachable. Outstanding customer service . They worked as a team. Very impressive to watch. The property was well maintained. My only draw back was sometimes the buffet options were salty but everything else was amazing. I travelled solo and I felt so safe and well looked after. Restaurant Kobo was my favourite. I went twice and the chef i had was very kind funny and accommodating I just got got his name. I will definitely add bud photo. German did a great job of explaining everything when I arrived. Huge property so I got lost a bit but there was always a golf cart ir a staff member around to get around. The Dolphin swim and the Catamaran Snorkellibg experience were both great. Hector and the Pronatour team did a great job setting up my transport and tours. I appreciate everyone at the El CID property. My stay at Hotel Marina was memorable … I’ll be back. Xoxo
Aufenthalt von 3 Nächten im April 2024
Antwort von Dear Melody, am 11. Apr. 2024
First of all, we would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.We are happy to receive your comments and identify that overall, this was a pleasant vacation. On the other hand, we thank you also for bringing to our attention your observations, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow your case and correct any deviation in our service.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.

10/10 – Hervorragend

Ilija

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Beach might be not to everyone's liking, but everything else is exceptional.
Aufenthalt von 7 Nächten im April 2024
Antwort von Dear Llija, am 11. Apr. 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns in regard to the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

6/10 – Okay

Sangmin

Gut: Sauberkeit
Aufenthalt von 5 Nächten im März 2024
Antwort von Dear guest, am 11. Apr. 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 – Hervorragend

George A

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im März 2024
Antwort von Dear George, am 11. Apr. 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.

6/10 – Okay

Jose

Gut: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im April 2024
Antwort von Dear Jose, am 11. Apr. 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Dear Robert, am 11. Apr. 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.

8/10 – Gut

Steve

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely resort. Beach was not the best. Be prepared for extra costs for internet and resort tax charge.
Aufenthalt von 9 Nächten im März 2024
Antwort von Dear Steve, am 9. Apr. 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns in regard to the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

2/10 – Ungenügend

James

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
The sat was good, had some good experiences but on our last day there we found that someone had robbed us. We were on an all day tour (7 am - 9 pm) upon returning we found that my daughters AirPod pros were missing. Used “Find My app” and saw that they were located in Cancun. The next morning found other missing items, perfume , makeup, and after arriving home today found that our Canon DSLR camera was stolen from the camera case. I expected that a resort would have more trustworthy staff. We filed a report with the hotel security, but now I need to add the camera which I just found out about today.
Aufenthalt von 7 Nächten im März 2024

10/10 – Hervorragend

Latasha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a very relaxing place for family or just to go alone. I always feel so face and welcome there. The o oh bad thing is the beach of so full of seaweed and it so far from shopping but I definitely recommend 10/10. I will continue to go there as long as I need a relaxing getaway. The food options are abundant. The shows are spectacular. There are lots of pools. This is all In all a great place I don’t have any complaints.
Aufenthalt von 6 Nächten im April 2024
Antwort von Dear Latasha, am 9. Apr. 2024
First of all, I would like to express my gratitude for taking the time to write and share your kind comments with Expedias audience.It is a great pleasure to identify in all your kind comments that our resort exceeds your expectations and that you had a wonderful holiday with us.We certainly understand your concerns in regards to the situation in the Beach area, nevertheless, we can guarantee you we continue working to keep the beach area in the best conditions and improve the damages caused due to past hurricanes and the seaweed phenomena for you and the rest of our guests.We hope to have the opportunity to greet you again shortly.Sincerely,El Cid Resorts.

8/10 – Gut

Nicole

Mit der Familie gereist
Pool areas were lovely and had great service. We spent our days at the infinity pool. The beach and water were not great which was disappointing. Lots of options for lunch and dinner but they made getting reservations very challenging.
Aufenthalt von 4 Nächten im April 2024
Antwort von Dear Nicole, am 9. Apr. 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

8/10 – Gut

Sarah

Gut: Sauberkeit und Personal & Service
Some areas needed maintenance
Aufenthalt von 5 Nächten im März 2024
Antwort von Dear Sarah, am 8. Apr. 2024
We would like to start by extending our appreciation for your time in sharing your experience at our resort with the users of Expedia.We are happy to receive your comments and identify that overall, this was a pleasant vacation. On the other hand, we thank you also for bringing to our attention your observations, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow your case and correct any deviation in our service.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Kind regards, El Cid Resorts.

10/10 – Hervorragend

Darek

Aufenthalt von 8 Nächten im März 2024
Antwort von Dear Darek, am 29. Apr. 2024
What a great pleasure to have the opportunity to receive your positive qualification for our resort.We are very happy to identify that you had a pleasant vacation experience at our resort and we hope to have the privilege of serving you again in the future.Cordially,El Cid Resorts.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Dear Daniel, am 8. Apr. 2024
We would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Cordially,El Cid Resorts.

6/10 – Okay

Irina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Pros: great service, very responsive staff. Tons of activities and entertainment for the kids, great nightly shows. Cons: the beach is terrible. There's essentially no beach. There are multiple horizontal rocks/dividers in the water so there's nowhere to swim except for the pools. We ended up going to another hotel to swim in the water. Another issue is the food. Food quality is pretty mediocre in the majority of the restaurants. There's one good place to eat but it's only open for lunch. For dinner you have to make a reservation in advance, otherwise, you are left to eat at a pretty bar evening buffet. But the reservations fill up very quickly. There were a few days when we were not able to make one so we ate room service
Aufenthalt von 7 Nächten im März 2024
Antwort von Dear Irina, am 8. Apr. 2024
Thank you very much for taking the time to share this review of our facilities based on your stay with us.It is a joy for us to identify in your positive remarks however, regret that your expectations have not been met during this recent stay. We understand your concerns concerning the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the last hurricanes and weather changes, as well as the arrival of seaweed, have impacted our seashore able to offer the service that has distinguishes our resort.On the other hand, we certainly understand your concerns regarding the rest of your feedback, we can assure you that the proper follow-up will be executed to continue offering you and all our guests the level of service that distinguishes us.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

10/10 – Hervorragend

devin

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The food was good and entertainment was amazing. The ocean needs some work but other than that high quality for the money.
Aufenthalt von 7 Nächten im März 2024
Antwort von Dear Devin, am 6. Apr. 2024
First of all, we would like to thank you for your confidence and this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns regarding the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements (always in the friendliest way to our environment, marine wildlife and flora) that the last hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore. To be able to offer the service that distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

10/10 – Hervorragend

Jenelle Deanna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great family resort, lots to do for the kids and felt safe! Food options were wonderful! Greta location to head into town. Room service was included (great option for the older kids when parents want an evening dinner to themselves)
Aufenthalt von 7 Nächten im März 2024
Antwort von Dear Deanna, am 6. Apr. 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.