TV in bedroom not working - not told at front desk upon check in. We like to watch TV in bed to fall asleep and they had no timeframes for when they could bring a new one to install. Definitely not as advertised. They couldn’t give us a time or even IF they would be able to replace it, but if they got a TV then we'd have to be unconvinced by having someone come in to install it. They offered us a 10% discount but this no longer suited our needs so we told them we were checking out and they said no refunds available since it was within the no cancellation period! Well they didn’t let me know until it was within this time! So if the pool was no longer working would that too equate to no refund because you didn’t keep up your end of the contract? Really it's no different. You advertised something was available and I entered into the contract with it as advertised. You didn't hold up your end and still kept my money for 6 days when we only stayed 1 night!
As a Property Manager I would NEVER do this to a guest. This is on my end and I would of course offer a discount or full refund if my guests decided it no longer worked for them. Not this place.
Apparently they emailed me prior to check in but my phone was dead after 12 hours of traveling. Regardless, the front desk should have informed us.
Patio overlooks underground parking and gigantic AC unit, dark, depressing. If you're out there, don't close the door all the way because there's no outside handle to reopen it!
Gum stuck to floor - how clean is it?!?
Living room sofa is super hard, has rips and stains.
Bed was like sleeping on a brick. We were actually sore after we got up in the morning with very little sleep.
Several lights out in the unit and difficult to see to even put makeup on.
Master "window" overlooks a busy, noisy hallway.
No dressers to unpack your clothes, underwear, bathing suits into and like 6 hangers for 2 people.
Loud at night, music, people in hallway, etc and they even provide you with earplugs.