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Avis sur Raleigh Marriott Crabtree Valley

3.5 out of 5
Raleigh Marriott Crabtree Valley
4500 Marriott Drive, Raleigh, NC

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 538 avis sur 821." "
Note des voyageurs de 8 (Bien), d’après 176 avis sur 821." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 821." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 821." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 821." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hospitality, great location (in front of Crabtree Mall) and Friendly staff! Thanks again!
Séjour de 1 nuit en août 2021
Réponse de Yvette le 9 août 2021
Thank you for your feedback. We hope to host you in our home again.

8/10 Bien

Satish

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall good.
Séjour de 3 nuits en mai 2024
Réponse de Yvette le 23 mai 2024
Thank you for staying with us. We hope to host you in our home again.

8/10 Bien

Daphna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was good only would have liked a microwave on the room
Séjour de 2 nuits en mai 2024
Réponse de Yvette le 17 mai 2024
Thank you for your feedback. We hope to host you in our home again.

8/10 Bien

Kevin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Across from a mall, short trip by Uber to airport
Séjour de 1 nuit en mars 2024
Réponse de Yvette le 15 mai 2024
Thank you for you feedback and for staying with us. We hope to host you in our home again.

10/10 Excellent

Johnny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is great but the beds are very uncomfortable. They are sturdy and very hard.
Séjour de 1 nuit en mai 2024
Réponse de GM le 12 mai 2024
Dear Johnny, Thank you for acknowledging our updated hotel and friendly associates even though you did not find our beds to your liking. I'm sorry that you did not experience a good night's sleep. Your comfort is very important to us. We appreciate your sincere feedback, which fosters improvement for future stays. Best, Shea Cline, GM

6/10 Satisfaisant

William

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Standard chain hotel. Television was unplugged in room. At checkout, $10 was added as “Parking Fee” for self-park in a large remote lot, no valet or bell service, a sign in lot said “Not responsible for cars/belongings”. Limited dining.
Séjour de 1 nuit en mai 2024
Réponse de Yvette le 8 mai 2024
Thank you for the feedback. We will share your feedback with our leadership team.

8/10 Bien

Vasilios

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Yvette le 4 mai 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Tonishe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was lovely
Séjour de 2 nuits en avril 2024
Réponse de GM le 29 avr. 2024
Dear Tonishe, Reviews just don't get any better than this one. Thank you so much for your support of our Marriott and your glowing comment. We loved having you as our guest, and we can't wait to welcome you back! Best, Shea Cline, GM

2/10 Horrible

Joshua

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 28 avr. 2024
Dear Joshua, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Shea Cline, GM

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Yvette le 25 avr. 2024
Thank you for sharing your feedback. We hope to host you in our home again.

10/10 Excellent

Sidney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Yvette le 19 avr. 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Yuliia

Séjour de 5 nuits en janvier 2024
Réponse de Yvette le 19 avr. 2024
Thank you for the feedback. We hope to host you in our home again.

8/10 Bien

Tim

Séjour de 1 nuit en avril 2024
Réponse de Yvette le 4 mai 2024
Thank you for staying with us. We hope to host you in our home again.

8/10 Bien

Travis, Lawndale

Voyage en famille
Les points forts : Propreté
U could walk to mall from the hotel
Séjour de 3 nuits en avril 2024
Réponse de Yvette le 10 avr. 2024
Thank you for your feedback. We hope to host you in our home again.

4/10 Médiocre

Steve, Stafford

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et équipements
The rooms at this hotel are so small two people bump into each other. King bed no desk to work at sad for a Marriott @ 300 a night.
Séjour de 1 nuit en avril 2024
Réponse de Yvette le 8 avr. 2024
We are sorry that our accommodations weren't to your expectations. Hopefully, that will not deter you from staying with us in the future.

10/10 Excellent

James

Voyage en famille
Great hotel, clean, comfortable beds, awesome staff. Wouldn’t hesitate to stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Yvette le 2 avr. 2024
Thank you for your feedback. We hope to host you in our home again.

10/10 Excellent

Bianca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would’ve liked to use my fire stick :-/
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear Bianca, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings in the future. We appreciate your feedback and hope to welcome you back soon. Best, Shea Cline, GM

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this property but was very disappointed that they are now charging for parking. Only Marriott guests would even use the parking lot.
Séjour de 2 nuits en mars 2024
Réponse de Yvette le 25 mars 2024
Thank you for your feedback. We hope we have the opportunity to serve you again.

10/10 Excellent

James

Séjour de 1 nuit en mars 2024
Réponse de Yvette le 19 avr. 2024
Thank you for the feedback. We hope to host you in our home again.

6/10 Satisfaisant

Paige

Les points forts : Personnel et service
The staff was lovely. However, the room had weird dents and markings on the walls and doors. It also felt old, so this property could use a refresher.
Séjour de 2 nuits en mars 2024
Réponse de GM le 18 mars 2024
Dear Paige, I'm sorry you found our accommodations lackluster; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Shea Cline GM

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great and all staff were helpful and friendly!
Séjour de 3 nuits en décembre 2023
Réponse de GM le 5 mars 2024
Dear Lynn, Thank you for taking the time to write. I'm happy that our excellent accommodations and helpful staff made for an enjoyable stay. A return visit is the best compliment! Best, Shea Cline, GM

6/10 Satisfaisant

lorraine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de GM le 3 mars 2024
Dear lorraine, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Shea Cline GM

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Welcoming staff. Very nice room.
Séjour de 1 nuit en février 2024
Réponse de Yvette le 27 févr. 2024
Thank you for staying with us. We hope to host you in our home again.

8/10 Bien

Daniel

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en février 2024
Réponse de Yvette le 27 févr. 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Ken

Voyage en famille
Les points forts : Équipements
Nice
Séjour de 1 nuit en février 2024
Réponse de Yvette le 15 févr. 2024
We are glad you enjoyed your stay with us. We hope to host you in our home again.

8/10 Bien

audrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. Hotel kept in goog condition. Bed hard,shower pressure had no pressure, no mirrors in room, no microwave in room. Have to go to the end of the hallway to use microwave. Tv selection limited. No movie channels but you can log into your own netflix. They also charge $10 for parking. Hate that.
Séjour de 1 nuit en février 2024
Réponse de GM le 12 févr. 2024
Dear audrey, We are thrilled that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, helps guide our team, which strives to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Shea Cline, GM

10/10 Excellent

Travis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
It was a memorial service for a family member ! First time at the hotel it was fantastic the service, room everything was great
Séjour de 1 nuit en février 2024
Réponse de Yvette le 13 févr. 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Yvette le 30 janv. 2024
Thank you for staying with us. We hope to host you in our home again.

8/10 Bien

Jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Yvette le 25 janv. 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Sarah

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a wonderful experience. The staff was amazing. The room was very clean.
Séjour de 1 nuit en décembre 2023
Réponse de Yvette le 25 janv. 2024
Thank you for staying with us. We are glad that you had a great experience. We hope to host you in our home again.

10/10 Excellent

Dayan, Montego Bay

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super comfy beds. Very nice staff at check in and at restaurant. Meals ordered were delivered quickly and the lobby bar was full but the bartenders were very responsive and alert to everyone who needed glasses filled.
Séjour de 1 nuit en janvier 2024
Réponse de Yvette le 22 janv. 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

David

Séjour de 3 nuits en janvier 2024
Réponse de Yvette le 22 janv. 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Yvette le 18 janv. 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Second time staying here because of the cleanliness and awesome staff!!
Séjour de 1 nuit en janvier 2024
Réponse de GM le 15 janv. 2024
Dear Nathalie, We strive to provide our guests with exceptional service and spotless accommodations that keep them returning to our Marriott, so it is great to hear you are a return guest. Thank you for your continued support! We enjoyed hosting you and hope to have you back again soon. Best, Shea Cline, GM

10/10 Excellent

Lina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Yvette le 10 janv. 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Karen

Séjour de 1 nuit en janvier 2024
Réponse de Yvette le 30 janv. 2024
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Adel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and convenient
Séjour de 1 nuit en janvier 2024
Réponse de GM le 9 janv. 2024
Dear Adel, It is wonderful to hear you had an excellent stay here at our Marriott. The staff works tirelessly to ensure that the hotel is clean and welcoming for all our guests, so your feedback is music to our ears. I will share your kind words with the entire team and look forward to serving you again. Best, Shea Cline, GM

10/10 Excellent

Suzanne

Séjour de 3 nuits en décembre 2023
Réponse de Yvette le 22 janv. 2024
Thank you for staying with us. We hope to host you in our home again.

8/10 Bien

Vaishnavi

Séjour de 1 nuit en décembre 2023
Réponse de Yvette le 16 janv. 2024
Thank you for staying with us. We hope to host you in our home in the future.

10/10 Excellent

Summer

Séjour de 1 nuit en décembre 2023
Réponse de Yvette le 27 déc. 2023
Thank you for staying with us. We hope to host you in our home again.

8/10 Bien

joshua

Voyage en couple
Les points forts : Personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Yvette le 22 déc. 2023
Thank you for your feedback. We hope to host you in our home again.

10/10 Excellent

Lillian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable Weekend Stay
Great friendly staff ..Clean Rooms Thank you
Séjour de 3 nuits en décembre 2023
Réponse de Yvette le 21 déc. 2023
Thank you for your feedback. We hope to host you in our home again.

10/10 Excellent

Gregory

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Yvette le 25 janv. 2024
Thank you for staying with us. We are glad that you had a great experience. We hope to host you in our home again.

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Went to Raleigh for a graduation, staff was quick and efficient made sure we had everything we needed
Séjour de 1 nuit en décembre 2023
Réponse de Yvette le 18 déc. 2023
Thank you for your feedback. We hope to host you in our home again.

10/10 Excellent

LaKendra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Yvette le 8 déc. 2023
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Britney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Yvette le 8 déc. 2023
Thank you for staying with us. We hope to host you in our home again.

2/10 Horrible

Jeanne

Séjour de 1 nuit en décembre 2023
Réponse de GM le 6 déc. 2023
Dear Jeanne, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Shea Cline General Manager

10/10 Excellent

Nature

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The fires going inside and outside are lovely and warming.
Séjour de 1 nuit en novembre 2023
Réponse de Yvette le 30 nov. 2023
Thank you for staying with us. We hope to host you in our home again.

10/10 Excellent

Joanna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Yvette le 4 déc. 2023
We are happy you enjoyed your stay. We hope to host you in our home again.

10/10 Excellent

mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As a travel veteran, this was a good solid stay. If I had my druthers, and since I see free coffee more and more around the country in hotel lobbies, I’d like to see them just do the same.
Séjour de 2 nuits en novembre 2023
Réponse de GM le 30 nov. 2023
Dear mark, Thank you for your high marks and kind words. Our Marriott offers a variety of delectable gourmet coffee selections for purchase while still offering the convenience of brewing a notable individual cup of coffee in all guest rooms. We appreciate your suggestions for improvement and hope to host you on another trip in the future. Best, Shea Cline General Manager