Hello guest, Thank you for staying with us and taking the time to leave feedback regarding your stay with us. We truly appreciate it as we are constantly looking for ways to better our hotel. We are truly apologize for not meeting your expectations. If there is anything we can do you at this time do not hesitate to reach out to me directly.

Hi Lori, thank you for taking the time to fill out the survey. Just an FYI, there is a bus right outside the hotel that goes to NYC and another that goes to other local attractions. I live in NYC and take it every day:-)

Hi Cassandra, thank for the nice comments regarding the staff and pool, I will share this with them!

Hi Eric, thank you for filling out the survey score, could you tell me which rooms you were in?

Thank you for filling out the survey, I'd love to know where we fell short of your expectations.

Hi Juan, thank you for filling out the survey. I know it doesn't help but the restaurant in the lobby has been reopened for dinner as of April 24.

Hi Carlos, Thanks for the great review!

Hi Steven, thanks for taking the time to fill out the survey.

Hi Gheorghe, thank for the great survey score!

Hi Jadith, thank you for taking the time to send in your survey score, seems like we fell short in a few areas. Hopefully we'll do better next time.

Thanks for the great review!

Thanks for the great survey score!

Hi. I'm sorry the hotel did not meet your expectations, I will have a chat with Felix but he usually gets very nice comments from the guest surveys. I will also speak with housekeeping regarding the garbage left in your drawer.

Hi Emily, thanks for the great review!

Hi Godwin, thanks for the feedback, I'm having my chief engineer take a look at the unit right now.

Thanks for the great review and kind words regarding Perla! I will send them along to her.

Hi Janae, I'm sorry we didn't meet your expectations but the good news is the hotel will be going under a refresh late 2024 or early 2025.

Hi Susana, thanks for the great review!

Hi Francheska, thanks for the 5 star review!

Hi Jerry, thank you for taking the time to fill out the survey, I wish I had more information as to where we fell short during your stay.

Hi Caribe, thanks for the great review!

Hi Ana, thanks for the great survey score!

Hi Daphne, thanks for the great review, we look forward to seeing you again in the future!

Hi David, I apologize we fell short of your expectations, I just want to clarify we do have the restaurant that is open for breakfast daily and will be reopening for dinner on or around April 15th.

Hi Terri, thanks for filling out the survey score!

Thanks for the nice survey review, I apologize there was no DND sign for the door, next time just call the front desk and they'll get one for you!

Hi Sheila, thanks for the 4 star review! Hopefully next time we can make it 5!

Thanks for the great review Jonathan!

Hi Renzo, thanks for the great review!

Hi Jonathan, thanks for the positive review!

Thank you for the survey score!

Hi Jia, thanks for the great survey score!

Hi Nakia, thanks for the great survey score, look forward to your next stay at our property!

Hi Maria, thanks for the great survey score! We look forward to seeing you again in the future!

Hi Miss Nelson,Sorry for any confusion but our property is 100% smoke free. I went to the Expedia site and nowhere does it say we have smoking rooms but it does say under Property Amenities we are !00% Smoke Free.

Hi Anita, I'm sorry we fell short of most of your expectations, hopefully we can do better in the future.

Hi Margot, thank you for the survey reply, 3 out 5 is ok but I'd love to know where we fell short of a higher score.

Hi Melissa,Thanks for the great survey score and the kind words regarding Felix at the front desk! I will be sharing your comments with our staff and Felix in particular.

Hi Jenette, I apologize that we did not meet your expectations during your stay. I have forwarded your comments to our Director of Housekeeping. I can assure you that all the rooms are clean but some look dated and do need a refresh which I am told we are getting mid to late 2024.

Thank you for the kind words!

Hi Elmore, thanks for the nice words regarding our parking situation, I see we may have fallen short on other parts of your stay, was there anything in particular?

Hi Anibal, unfortunately those windows are not sound proof but I have moving forward instructed that any window replacement done on that side of the hotel to be done with sound proof windows. Thanks for the overall good score!

Hi Shalini, I'm sorry we fell short during your stay with us, I don't know the specifics though to be able discuss further.

Hi Zeki, I'm sorry we fell short of your expectations during your recent stay with us, I can't tell from the score where we fell short but if you leave some comments I will get back to you.