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Avis sur Days Inn by Wyndham Roanoke Near I-81

2 out of 5
Days Inn by Wyndham Roanoke Near I-81
8118 Plantation Road, Roanoke, VA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 169 avis sur 491." "
Note des voyageurs de 8 (Bien), d’après 146 avis sur 491." "
Note des voyageurs de 6 (Satisfaisant), d’après 72 avis sur 491." "
Note des voyageurs de 4 (Médiocre), d’après 59 avis sur 491." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 491." "

7,4/10

Propreté

8,0/10

Personnel et service

6,8/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

10/10 Excellent

Lynda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pas mal mieux que les Super 8
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 17 avr. 2024
Bonjour Lynda, Merci pour votre commentaire. Nous sommes ravis d'apprendre que votre séjour chez nous a été à la hauteur de vos attentes et que vous nous trouvez une meilleure option comparé à d'autres établissements. Nous nous efforçons toujours d'offrir un service exceptionnel et des hébergements confortables à nos clients. Nous espérons vous accueillir à nouveau très bientôt.Sincèrement,

10/10 Excellent

Alain

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 6 avr. 2024
Hello Alain,We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Bien

André

Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 5 avr. 2024
Dear André,Thank you for giving us a 4-star rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon. Sincerely,

8/10 Bien

Sylvain

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Vieux mais propre et matelas confortable
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 27 janv. 2024
Bonjour Sylvain, Merci d'avoir pris le temps de donner votre avis. Nous apprécions vraiment cela. Dans l'espoir de vous revoir. Faites-nous part de vos expériences futures et dites-nous que vous serez vraiment impressionné par nos améliorations continues.

8/10 Bien

Stéphane

Voyage avec des animaux de compagnie
Les points forts : Propreté et équipements
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 20 janv. 2024
Hello Stéphane, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Bien

Thérèse

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien pour qualité prix
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 10 déc. 2023
Hello Thérèse, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Dominic

Les points forts : Personnel et service
Séjour de 1 nuit en août 2023
Réponse de Elizabeth le 18 août 2023
Dear Dominic,We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.Sincerely,

2/10 Horrible

Michelle

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolument rien...vraiment déçue qu'Expedia recommande cet hôtel...si vous voulez des photos...vous n'avez qu'a demander!!!
Séjour de 1 nuit en avril 2023
Réponse de priya le 17 avr. 2023
Thank you for choosing our Days inn for your recent Stay We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. . You deserve, and should rightfully expect, world-class service from us , including courteous and efficient handling of inquiries and consistent resolutions for them, your feedback will help us identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future. SincerelyDays Inn Roanoke I-818118 Plantation RoadRoanoke, VA 24019Phone : 540 366 0341

8/10 Bien

Gitane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
La salle de bain pas trop propre. Le service de déjeuner tard, on ne peux pas avoir un café avant 6h30 am. Le service à la réception était excellent.
Séjour de 1 nuit en avril 2023
Réponse de Elizabeth le 14 avr. 2023
Dear Gitane,Thank you for contacting Days Inn regarding your recent experience.We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage.We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future.Sincerely,

2/10 Horrible

Malika

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Grande déception par rapport à l’hygiène. Matelas taché, serviettes sales, toilettes suspectes, moquette moisie….
Séjour de 1 nuit en mars 2023
Réponse de priya le 17 avr. 2023
Thank you for contacting Days Inn regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice of Days Inn for your lodging needs, and we hope to welcome you again in the future. Sincerely

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
la proximité de la 81 est un plus mais la propreté est au minimum
Séjour de 1 nuit en août 2019

6/10 Satisfaisant

John

The property needs updating. Toilet seat was very old and the hvac was extremely loud.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rosanne H

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was clean and breakfast was decent. On l y issue was with the remodel, there was no working fan in the bathroom to pull out odor or moisture. Don't know if that meets code for a windowless bathroom.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Trevor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful staff and most friendly 👏
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 17 mai 2024
Hi Trevor! We're thrilled to hear that our staff provided you with helpful and friendly service during your stay! Ensuring our guests feel welcomed and supported is a top priority for us, and we're glad that we could meet your expectations in this regard. Your commendation will be shared with our team, as it serves as encouragement to continue delivering exceptional service. If you ever find yourself in the area again, we'd be honored to welcome you back for another enjoyable experience. Should you have any further feedback or requests, please feel free to let us know.

6/10 Satisfaisant

MICHAEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
in my room a huge water mark on ceiling.
Séjour de 3 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi MICHAEL! We sincerely apologize for any inconvenience caused by the water mark on the ceiling of your room. Rest assured, we take such matters seriously and will promptly address the issue to prevent any further inconvenience for you or future guests. Our maintenance team will investigate the cause and take necessary measures to rectify the situation. In the meantime, if there's anything else we can do to enhance your comfort during your stay, please don't hesitate to let us know. We appreciate your understanding and patience and hope to have the opportunity to restore your confidence in our accommodations.

10/10 Excellent

Brad, Ephrata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi Brad! Thank you for being such a wonderful guest and for leaving us a perfect rating. We hope to see you again!

10/10 Excellent

Regina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great stay for the price. All we needed was a bed for the night near the road and it was perfect for that. The bed was very comfortable and linens were exceptionally clean. It looks to be an older property but they are obviously making upgrades. The plastic was still on our TV and I saw new mattresses going into several rooms when we were leaving. Staff was very nice. The only downside was noise from the highway and some doors banging (probably from our location at the end of the hall). Definitely would do an overnight there again.
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 9 mai 2024
Hi Regina! We're pleased to hear that you had a comfortable stay with us and that our accommodations met your needs for a restful night's sleep. Providing clean and comfortable rooms is a priority for us, and we're glad you found the bed comfortable and the linens exceptionally clean. We appreciate your understanding regarding any noise disturbances and are glad to hear that our staff provided friendly service during your stay. Thank you for acknowledging our efforts to make upgrades to the property, and we're delighted to know that you would choose to stay with us again for future overnight stays. Your feedback is important to us, and we look forward to welcoming you back on your next journey.

8/10 Bien

Amanda

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy on and off the highway
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 9 mai 2024
Hi Amanda! We're glad to hear that you found our location convenient with easy access to the highway. Ensuring a seamless experience for our guests is important to us, and we're pleased that our location met your needs. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back on your next journey.

6/10 Satisfaisant

Heather

Voyage en famille
Les points forts : Personnel et service
Staff was kind and helpful. Hotelnis old and run down. Needs a make over. Badly.
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 7 mai 2024
Hi Heather! We appreciate your kind words about our staff's service and assistance. However, we apologize for any disappointment caused by the condition of our hotel. Maintaining a comfortable and welcoming environment is important to us, and we regret that we fell short of your expectations regarding the hotel's appearance. Your feedback is valuable, and we will take it into consideration as we continue to strive for improvements. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future with a refreshed and updated atmosphere.

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 7 mai 2024
Hi Andrew! Thank you for awarding us a 4/5 rating! We are committed to offering exceptional service and ensuring a pleasant stay for all our guests. Should you have any suggestions on how we might enhance our service, please feel free to share them with us. We look forward to welcoming you back in the near future.

2/10 Horrible

Katrina

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arrival you could tell it was run down on the outside. The photos online through Expedia are not up to date. Checked into the hotel, sat there waiting for 10 mins for someone to show up to the front desk (which honestly is fine) but just added to the overall experience. Upon entering room checked the sheets & found pubic hairs & stains. Went back to the desk & they gave me a new room & upon our surprise there was another set of Public hairs & stains in those sheets. I mean there was smudges all over the tv itself that were clearly visible. The rooms were disgusting. I went back & asked for a refund as after the back & forth I would like to stay at another property which they refused to refund me my room. So I left & went & paid to stay somewhere else. That’s how bad it was. Don’t stay at this hotel, you will probably catch something! Lol
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Katrina. We sincerely apologize for the disappointing experience you had during your stay. It's concerning to hear about the cleanliness issues you encountered, as well as the inconvenience and frustration with the check-in process. This does not reflect the high standards we aim to uphold, and we deeply regret any discomfort or inconvenience caused. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We understand your decision to seek alternative accommodations, and we apologize for any inconvenience it caused. Please know that we take your concerns seriously and will work diligently to prevent similar issues in the future. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly

8/10 Bien

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a great spot for travelling close to I-81, reasonable pricing The one thing the freezer was not cleaned out Other then that no complaints
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Nancy. Thank you for your positive feedback about our hotel's convenient location near I-81 and our reasonable pricing. We appreciate your understanding regarding the oversight with the freezer and apologize for any inconvenience it may have caused. Your feedback is valuable, and we'll address the cleaning issue to ensure it doesn't happen again. We're pleased to hear that overall, you had a satisfactory experience with us. If there's anything else we can do to enhance your stay during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All went well - we arrived late, we were checked in quickly and all was fine.
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Lynn. We're glad to hear that your check-in process went smoothly and that everything went well during your late arrival. Ensuring a seamless and efficient check-in experience for our guests is important to us, and we're pleased that we met your expectations in this regard. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon!

10/10 Excellent

Jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First driveway off interstate 81. Could not be more convenient. Warm staff. Safe area. Food down the street.
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Jeffrey. Thank you for highlighting the convenience of our hotel's location just off Interstate 81 and the warm service provided by our staff. We're glad to hear that you felt safe in the area and found dining options nearby. Your positive feedback is appreciated, and we're delighted that you had a pleasant experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Bien

Jane, so burlington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed one night. Room was clean and comfortable. Refrigerator/ freezer was larger than typical mini fridge. Convenient location right off highway
Séjour de 1 nuit en avril 2024

10/10 Excellent

Johnnie

Voyage en famille
Not to bad
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Shennah

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Booked this as a last minute dog-friendly hotel. Appreciated that they allow pets, and didn’t have super high expectations for the price. However, the room was dirty (bathroom not clean, stains on furniture, bedding, rug). People hang out in groups outside their rooms ALL day and night, making noise and smoking cigarettes, making it uncomfortable for everyone else staying. Wouldn’t stay again.
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 3 mai 2024
Hi Shennah. We apologize for the unsatisfactory experience you had during your stay. Ensuring a clean and comfortable environment for all our guests, including those with pets, is important to us, and we regret that we fell short of meeting your expectations in this regard. We take cleanliness and hygiene seriously, and we will address the issues you mentioned with our housekeeping team to prevent similar occurrences in the future. Additionally, we understand the importance of providing a peaceful environment for our guests and will take steps to address any disturbances caused by other guests. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. Thank you for choosing to stay with us.

4/10 Médiocre

Violeta

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 3 mai 2024
Hi Violeta! Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.

10/10 Excellent

chad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanks
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi chad! You are most welcome. We are glad to have you as a guest and we look forward to your return!

10/10 Excellent

ARTURAS

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 30 avr. 2024
Hi ARTURAS! Thank you for leaving us a 5/5 rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

8/10 Bien

Richard

Nice
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Thank you for your brief feedback, Richard. We're pleased to hear that you had a nice experience during your stay. If you have any further comments or if there's anything specific you'd like to share, please feel free to reach out. We hope to have the opportunity to welcome you back in the future for another pleasant stay.

10/10 Excellent

Larry

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean and everything worked. The staff was friendly and attentive. I will stay here again.
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi Larry! We're delighted to hear that you had a positive experience during your stay with us. Providing clean accommodations and attentive service is our priority, and we're glad that our staff met your expectations. We appreciate your kind words and your intention to stay with us again in the future. If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds were very comfortable and the room was clean .
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 24 avr. 2024
Dear Stephen, We're glad to hear that you found the beds comfortable and the room clean during your stay. Providing a comfortable and clean environment is a top priority for us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another comfortable experience!

8/10 Bien

Thomas

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Breakfast was a bust, at 8:15 out of everything! Went to Waffle House!!!!!!
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 19 avr. 2024
Dear Thomas, Thank you for sharing your feedback about the breakfast experience during your stay. We apologize for the inconvenience you faced with the breakfast items running out earlier than expected. It is our aim to provide a fulfilling and enjoyable breakfast for all our guests, and we clearly did not meet this goal on your visit.We are addressing this issue with our food service team to ensure that all breakfast items are sufficiently stocked and available throughout the breakfast service period. We appreciate you bringing this to our attention, as it helps us improve our service and ensure a better experience for all guests.Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future, providing a breakfast experience that meets your expectations and starts your day off right.

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was clean and comfortable. Got a good night’s sleep and had a decent free breakfast.
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 19 avr. 2024
Dear Gregory, Thank you for your positive feedback about your recent stay with us. We are delighted to hear that you found your room clean and comfortable and that you were able to enjoy a good night's sleep. It's also great to know that our complimentary breakfast met your expectations.We strive to provide a welcoming and satisfying experience for all our guests, and your comments affirm our efforts. We appreciate you taking the time to share your experience, and we look forward to welcoming you back again soon for another enjoyable stay. Thank you for choosing to stay with us.Sincerely,

10/10 Excellent

Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great location if you are traveling the room was clean and quiet.
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 17 avr. 2024
Dear Victoria,Thank you for your positive feedback. We are delighted to hear that you found our location convenient for your travels and appreciated the cleanliness and quietness of our rooms. We strive to provide a comfortable and pleasant environment for all our guests. We look forward to welcoming you back on your next visit.Sincerely,

10/10 Excellent

michael

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
ok place to lay your head
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 17 avr. 2024
Dear michael, Thank you for sharing your feedback. We're glad our hotel provided a suitable place for you to rest. We hope to have the opportunity to offer you an even more satisfying stay in the future.Sincerely,

10/10 Excellent

Patti

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent. Great recommendation for dinner at local Restaurant. Hollywood
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 14 avr. 2024
Dear Patti, Thank you for sharing your excellent experience. We're delighted to hear that you appreciated our recommendation for dinner at the local restaurant. It's our pleasure to guide our guests to enjoyable dining experiences in the area. We look forward to your next stay and hope to continue providing great recommendations and exceptional service.Sincerely,

4/10 Médiocre

Steve

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There were a lot of migrant workers staying at this hotel. It was next to the highway where all of the big trucks were using their jake brakes. We had trouble sleeping here.
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 10 avr. 2024
Hello Steve, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Michael P., New Hope

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A bit dated, but overall it was clean.
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 8 avr. 2024
Hello Michael, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Misty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Will stay again
Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 5 avr. 2024
Dear Misty, We're delighted to hear that you had a positive experience overall and that you're considering staying with us again. Your satisfaction is our priority, and we look forward to providing you with another comfortable and enjoyable stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them. Thank you for choosing to stay with us, and we can't wait to welcome you back!Sincerely,

10/10 Excellent

Nancy

Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 5 avr. 2024
Dear Nancy,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

2/10 Horrible

Eva

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room was not clean when we got in. There was a dirty, used Q-tip in the corner of the room. And there was hair left in the bathtub and wall. Toilet doesn’t flush well. And walls are thin. We could hear other dogs barking. Oh and the door doesn’t automatically close behind you so you have to make sure it’s closed. Curtains also don’t close all the way so there’s a hair clip to close the tiny gal.
Séjour de 2 nuits en mars 2024
Réponse de CC - Guest Relations Manager le 5 avr. 2024
Dear Eva,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the experience we aim to provide our guests, and we appreciate you bringing these issues to our attention. Your feedback will be shared with our housekeeping and maintenance teams to ensure that these issues are addressed promptly to prevent them from occurring in the future. Please know that your comfort and satisfaction are important to us, and we will take the necessary steps to improve. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We hope for the opportunity to make it right and welcome you back for a much-improved experience.Sincerely,

8/10 Bien

john

Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 22 avr. 2024
Dear john, Thank you for leaving us a rating. I hope that we were able to provide you with a comfortable and pleasant stay. For any feedback or suggestions, please do not hesitate to reach out to us and let us know.

10/10 Excellent

Cassandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was really nervous about traveling alone with my toddler, but the hotel was in good shape and felt very safe and secure. The staff that I encountered was friendly and the location could not have been more convenient. This is where I’ll stay next time I’m in Roanoke.
Séjour de 2 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 2 avr. 2024
Hello Cassandra, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best price at the time of reservation for: one night, 2 beds, traveling with pet. 5/5 stars
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 2 avr. 2024
Hello Linda, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

PETER

All is good
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 2 avr. 2024
Hello Peter, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

6/10 Satisfaisant

Daniel

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 27 mars 2024
Hello Daniel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Bien

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed for one night while driving home from our road trip. Our room was very clean, staff was friendly, and the breakfast was pretty decent, hot and cold options. Great deal for the price we paid. We would definitely stay here again.
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 24 mars 2024
Hello Angela, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Satisfaisant

David

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The tv remote didn’t work. There were people running around during the night right outside our door being very loud. I’m also curious as to why there were no bedspreads with any thickness to them on the beds. It was still cold outside. It is convenient (right off I-81) if you have a dog.
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 24 mars 2024
Hellp David, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.