Hotel Rock Island

« Clean rooms, friendly staff and working hot tub! »

« The desk clerk was rude. She answered my question before I could ask it. We were not given the room we booked through Expedia and were told that it was not advisable to book with third-party vendors. So, I said, “Okay, we also booked a room directly with Element, and we still didn’t get the room we booked.” The clerk responded that we were only staying for one night. It didn’t matter; we had paid for a room and should have received it. If not, she should had offered a discount rate. »

« Fine »

« Clean room and nice breakfast. We were a little disappointed that the pool was closed but happy they are properly maintaining it. »

« The room was spotless and comfortable. »

« Clean and comfortable. »

« Homess people at the parking lot approaching cars for cash. Back door to the parking lot is wide open, lock doesn't work, pretty much anyone can access from the parking lot. In the middle of the night - past midnight- shirtless guy knocks on everyone's door one by one begging for food. No staff to reach by phone. I truly felt unsafe and slept in "alert mode" all night. Pool is basic, sauna needs 45 minutes notice to staff to heat up. Gym is basic, there were containers of wet antibacterial...

« Don’t leave medication or anything valuable in your room when you’re away. Had somethings come up missing after I returned home and unpacked! »

« It is always a pleasure to stay at this Residence Inn. From the greeting you get upon arrival to your checkout. The people are so kind and helpful. The room is always clean. A great place to stay. »

« Wish there was a complimentary breakfast »

« Bonjour je suis pas content puisque j'ai payé ma chambre en ligne sur votre site et ils m ont prit 100 dollars de plus ils m ont dit que c'était une caution pour les dégradation et ils les ont retiré sur mon compte en banque. Les autres hôtels font ca sur 20 dollars mais ne les retirent pas . »

« Great »