4/10 – Schlecht
Mary
12. Okt. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Before arriving, I tried six times to reach the operator at the Hilton Garden Inn in Rockford. I had questions, but each call to the local number rang over 25 times before disconnecting. Every time, I had to call Hilton’s 800 line, battle the bots, and beg a human to transfer me back to the hotel. It was an enormous hassle, a time-suck, and a terrible introduction to this branch.
The problems didn’t stop there. The mums outside were dead from neglect, the lobby coffee table was littered with debris, and only one clerk manned the front desk during peak check-in. None of the staff wore uniforms or name tags, and they looked sloppy. The elevators crawled, my room was cave-dark, with lumpy pillows, too few blankets, a sagging mattress, mold in the tub caulking, and stains on the floor.
The wedding brunch was a disaster. There was no coffee, stale pastries, bagels with no toaster, yogurt with no spoons, raw bacon, and constant silverware shortages. Service was chaotic, and the spread was embarrassingly poor. I expect better quality from Hilton.
I paid an exorbitant amount for my room, and the conditions were unsatisfactory. The phone ordeal was infuriating, and the other failures — from the dead mums to the sloppy staff and mold in the bathroom — were shocking. This branch clearly needs help. I want my money back.
Bad form, Hilton. I expect more!
Mary
Aufenthalt von 1 Nacht im Oktober 2025