Danke! :-)

Vielen Dank für Ihre freundlichen Kommentare, Sie sind zwei wirklich nette Menschen und wir haben uns sehr gefreut, Sie kennenzulernen und Sie als unsere Gäste zu haben. Wenn Sie nicht im Büro sind, ist das Empfangspersonal sehr oft in der Nähe und bereit, Ihnen in wenigen Minuten zu helfen. Rufen Sie einfach vom Telefon in Ihrem Zimmer aus an oder senden Sie eine Nachricht.Mit freundlichen Grüßen,

thank you for your feedback!

Grazie

Grazie

Thank you, we appreciate your comments! :-)

Thank you! :-)

Thank you! :-)

Thank you! :-)

Thank you for your feedback! :-)

Thank you! :-)

Thank you, we appreciate your feedback! :-)

Thank you wholeheartedly from all of our staff! :-)

Thank you, looking forward to your next visit! :-)

Thank you for your comments!For us as well, having had the opportunity to meet you and have you as our guest was a fantastic experience!Warmest regards,

Muchas gracias! :-)

Thank you! :-)

Thank you for your review! We appreciate your comments and look forward to seeing you again soon,

Thank you

Thank you so much! Looking forward to your next visit already

Thank you for your stay and thank you for your comments.Best wishes,

Thank you! :-)

Thank you Sarah,it was great meeting you and having you as our guest st Relais Maddalena!

Thank you! :-)

Thank you! :-)

Thank you! :-)

Thank you, we appreciate your comments! :-)

Thank you, we appreciate your comments, it was awesome to have you as our guest! :-)

Thank you! :-)

We are sorry to read your negative comments and we wish we have more information so to understand what you did not like about our property.At check in everything seemed just fine and we have not received any complaint from you during your stay or afterwards whatsoever.Best regards,

Thank you! :-)

Thank you, we were very much pleased to meet you!Best wishes

Thank you

Thank you! :-)

Thank you, it was great meeting you and you were fantastic guests at our hotel!

Dear Madam, you claimed to have forgotten in the bathroom of your room, upon check out, your trousse, a second hand item of little value - by the description that you have given of it, except that it contained some medicines. We have immediately searched to full extent the room, the towels, the garbage, and to our deepest regret did not find anything. We have also interrogated all of our staff and nobody as seen these items anywhere. Nothing more we can say,

Thank you

Thank you for your review! :-)

Dear Sir,we are very sorry to learn of your unsatisfactory experience and in this regard we will commit to deliver our improvements as soon as possible. Thank you for taking the time to address us your feedbacks.

Thank you! :-)

Thank you, we appreciate your comments! :-)

Dear Melissa,as it is indicated on our booking page, our hotel does not have an elevator.In spite of your bags being extremely heavy, our staff helped you at your arrival and at your departure, but we wished we were informed in advance of your limitations, so that we could organize your stay properly.Please note that our property is located just half floor from the ground level and that we always help our guests carrying their bags.Given the small size of our hotel, we don't have the obligation to employ a porter, which by the way would be extremely expensive for our guests, and you were not charged for that.It is well indicated on the website where you made your booking that we do not have a porter.Our staff always helps with luggage, but because we are not on site 24h the guests should be able to carry it by themselves when the staff is not present.We can organize a transfer service to and from the airport or train station with drivers that my help our guests with luggage, if we are informed beforehand of such necessity.If you had followed our suggestions you would have been all set, but you preferred to do it your way and we regret that in the end it affected your experience with our hotel.Best wishes,

Thank you for your time commenting your stay with us.Best wishes,

Thank you for your feedback, we will work on our improvments. Please note that you stayed in Rome during a very high season weekend, thus our rates are comparable with the market.

Thank you, we appreciate your feedback! :-)