Exclusive-Dreibettzimmer | Terrasse/Patio

Bewertungen von Urban Lounge Sleepery

2 out of 5
Urban Lounge Sleepery
1286 Arawa St, Rotorua, Bay of Plenty

Bewertungen

8.0

Sehr gut

11 von insgesamt 26 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
7 von insgesamt 26 Gästebewertungen haben eine Bewertung von 8 - Gut" "
5 von insgesamt 26 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 26 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 26 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.0/10

Sauberkeit

9.0/10

Personal & Service

7.0/10

Ausstattung

7.4/10

Zustand der Unterkunft

7.4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Wilhelm

Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
We recently stayed at this Sleepery and found the accommodation to be clean, though a bit worn. Upon arrival, our room had a very unpleasant odor. However, the staff, who were very friendly and accommodating, promptly moved us to another room which was even larger. Unfortunately, the new room was located above the pool and close to the street, which resulted in quite a bit of noise during the night. This room also had an odd smell, though it was less intense than the first. Overall, our stay was okay, but we felt that the price did not quite match the quality of the experience we had.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Nihal Purao am 16. Feb. 2024
Dear Wilhelm,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you appreciated the cleanliness of the hotel and the service provided by our staff.We would like to extend our sincere apologies for any inconvenience caused by the noise from the street and the odour in your room. Please be assured that we take your comments seriously, and we will be looking into ways to address and improve these aspects to enhance the overall guest experience.We value your feedback as it helps us identify areas for improvement, and we are committed to making necessary enhancements. We look forward to the opportunity to host you again and provide you with an even more enjoyable stay.Kind Regards,Urban Lounge Sleepery

10/10 – Hervorragend

Alexander

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect stay to explore Rotorua and its sourroundings. Comfortable beds, very clean room, enough space for two people.
Aufenthalt von 1 Nacht im November 2023
Antwort von Nihal Purao am 14. Nov. 2023
Thank you Alexander for choosing to stay with Urban Lounge Sleepery. We are delighted to hear that you enjoyed your stay with us,We look forward to welcoming you back for more wonderful experiences in the near future,Kind Regards, Urban Lounge Sleepery Team.

10/10 – Hervorragend

Stacy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Right next to free geothermal park. Great bbq restaurant next door. Very friendly and helpful desk staff. Spacious room with dual sink setup that's great for families.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Daniel

Mit der Familie gereist
Gut: Sauberkeit
Clean room and comfortable beds. Very noisy intersection. Very convenient location. Parking is exceedingly tight for a hotel with limited spaces. It was very warm and there is no air conditioning in rooms.
Aufenthalt von 2 Nächten im Februar 2024

6/10 – Okay

Stacey

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Won’t stay again
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

marissa

Was exactly what I wanted. Enjoyed the fancy milk in the fridge. Hassle fee stay and nice bed.
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Aaron

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Shared bathroom, no aircon, even no socket for the fan lol
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nihal Purao am 16. Feb. 2024
Dear Aaron,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and would like to address some of the concerns you raised.In reference to the shared bathroom, we would like to highlight that this information is clearly available in the room listing for the specific room type you selected. Our aim is to provide transparency and ensure that guests are well-informed about the amenities associated with their chosen accommodation.Regarding the absence of Aircon, this information is explicitly stated on the Expedia listing, indicating that we only provide fans for ventilation. We apologize if there was any confusion in this regard.In response to your mention of a lack of sockets for the fans, we would like to clarify that there are four sockets located near the bedside tables, two near the TV, and an additional two near the Tub chair in the room. We strive to offer convenient access to power sources to enhance the comfort of our guests.We value your feedback as it helps us improve our services, and we look forward to the opportunity of hosting you again. If you have any further concerns or questions, please do not hesitate to reach out.Kind Regards,Urban Lounge Sleepery

10/10 – Hervorragend

Marco

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A hidden gem of a boutique hotel right in the center of Rotorua. Staff is very helpful and kind, facilities are AMAZING and everything is super clean. Rooms are also very spacious, well decorated and with a nice balcony. I wish I hadn't stayed at other places (avoid Ibis Rotorua at all costs!) and instead book all of the nights here. Highly recommended even for long stays!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Nihal Purao am 16. Feb. 2024
Dear Marco,Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that you enjoyed your experience with us, and we appreciate your kind words.It was a pleasure hosting you, and we look forward to welcoming you again in the future. If you have any specific preferences or requests for your next stay, please feel free to let us know, and we'll do our best to accommodate them.Kind Regards,Urban Lounge Sleepery

10/10 – Hervorragend

Martine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Nihal Purao am 16. Feb. 2024
Dear Martine,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to learn that you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery

10/10 – Hervorragend

Anna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close proximity to everything
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Nihal Purao am 16. Feb. 2024
Dear Anna,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to learn that you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery

8/10 – Gut

Sean

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Nihal Purao am 16. Feb. 2024
Dear Sean,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to learn that you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery

8/10 – Gut

Murtaza, Parklea

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Everything was fine except charging $10 for packing in a place that is not congested was so unnecessary
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Nihal Purao am 16. Feb. 2024
Dear Murtaza,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to learn that, overall, you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery

4/10 – Schlecht

Eunseo

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Nihal Purao am 16. Feb. 2024
Dear Murtaza,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to learn that, overall, you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
Anúncio não é claro
Não estava claro que o banheiro era compartilhado, nem que o quarto näo tinha ar condicionado. Quando cheguei e sai não havia ninguém na recepção, mesmo nos horários de atendimento, o que me fez perder muito tempo. Achei que as fotos não mostram a real condição do hotel.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Nihal Purao am 18. Jan. 2024
Hello,Thank you for sharing your feedback about your recent stay. Regarding the information about shared bathrooms and air conditioning, we would like to clarify that this information is communicated on the Expedia room listing and included in the booking confirmation. We strive to ensure that our guests are well-informed before their stay.Please note that our reception operates from 9 am to 6 pm for in-person assistance, but we are always available via phone to address any concerns or provide assistance. We apologize for any inconvenience you may have experienced during your stay.We appreciate your understanding and look forward to welcoming you for future stays. If you have any further questions or if there's anything specific you'd like to discuss, please feel free to contact us.Kind RegardsUrban Lounge Sleepery Team

10/10 – Hervorragend

Krishnan

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Nihal Purao am 16. Feb. 2024
Dear Krishnan,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to learn that you enjoyed your experience at Urban Lounge Sleepery.Your satisfaction is our priority, and we look forward to the opportunity to host you again in the future. If there are any specific preferences or requests you have for your next stay, please feel free to let us know, and we will do our best to ensure your comfort.Kind Regards,Urban Lounge Sleepery

8/10 – Gut

Victoria

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
For the price paid, we were extremely happy with the stay! Rooms and bathrooms well cleaned, great kitchen, lovely staff. There is some road noise so you might want ear plugs if you are a light sleeper. Room could be improved with some thicker curtains as they are quite thin. I would happily stay here again, thank you!
Aufenthalt von 4 Nächten im November 2023
Antwort von Nihal Purao am 30. Nov. 2023
Dear Victoria,Thank you for taking the time to share your feedback regarding your recent stay. We're delighted to hear that overall, you enjoyed your time with us. However, we sincerely apologize for any inconvenience caused by the noise from the road.Your feedback is invaluable to us, and we greatly appreciate your understanding in this matter. We eagerly anticipate the opportunity to welcome you back for another fantastic stay, where we aim to surpass your expectations.Warm regards,The Urban Lounge Sleepery Team

6/10 – Okay

Rebecca

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Property style is great - everything is new and clean, parking is free and the staff are friendly. However, there is ongoing construction work which was not made clear up front - unfair when paying full price - resulting in early morning noise disruption and the pool is under construction if you are also looking for that.
Aufenthalt von 2 Nächten im November 2023
Antwort von Nihal Purao am 17. Nov. 2023
Dear Rebecca,Thank you for taking the time to share your feedback regarding your recent stay. We're delighted to hear that overall, you enjoyed your time with us. However, we sincerely apologize for any inconvenience caused by the noise stemming from our ongoing maintenance work.Please rest assured that we're diligently working to minimize the disruptions caused by this maintenance to ensure that all our guests have a pleasant and uninterrupted experience.Your feedback is invaluable to us, and we greatly appreciate your understanding in this matter. We eagerly anticipate the opportunity to welcome you back for another fantastic stay, where we aim to surpass your expectations.Warm regards,The Urban Lounge Sleepery Team

4/10 – Schlecht

Sharn

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Overall the room was clean and tidy. Staff were friendly. But what attracted us to this property was the pool. Which is out of service. We were grateful for a partial refund (which was given after i asked) Biggest downfall however was that it is in no way wheel chair accessable. There was no elevator and although i am not bound by a wheelchair i am heavily pregnant and was on the top floor so had to come up and down flights of stairs. Alot of maintenance going on at the place. Welding, grinding, water blasting building. So very noisy during the day.
Aufenthalt von 3 Nächten im November 2023
Antwort von Nihal Purao am 14. Nov. 2023
Dear Sharn,Thank you for taking the time to share your feedback regarding your recent stay at Urban Lounge Sleepery. We're delighted to learn that you enjoyed your room during your time with us.We understand that a few issues arose during your stay, particularly concerning the lack of an elevator and accessibility. We want to acknowledge that we did highlight these aspects on our Expedia listing. We do recognize that having rooms solely on the top floor might not be convenient for everyone, but the room type you booked happens to be situated there.We want to reassure you that our team is always ready to assist with luggage and any other needs to make your stay as comfortable as possible.Furthermore, we regret any disruption caused by ongoing maintenance work. Please be assured that we are diligently working to minimize any impact on our guests' experiences.At Urban Lounge Sleepery, we continually strive to elevate the overall guest experience, and your feedback is invaluable to us in this pursuit.Should you require any further assistance or have specific requests, our team is available around the clock to assist you.We hope to have the pleasure of welcoming you back for more wonderful experiences in the future.Warm Regards,Urban Lounge Sleepery Team.

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pleasantly surprised with our room. Clean and great location.
Aufenthalt von 2 Nächten im November 2023
Antwort von Nihal Purao am 13. Nov. 2023
Thank you Andrea for choosing to stay with Urban Lounge Sleepery. We are happy to hear that you enjoyed your stay with us,We look forward to welcoming you back for more wonderful experiences in near future,Kind Regards, Urban Lounge Sleepery Team.

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A brilliant choice for our stay in Rotorua, the service was excellent and the staff were very helpful and friendly. Our room and all the amenities were spotless. I cant recommend this place highly enough.
Aufenthalt von 4 Nächten im November 2023
Antwort von Nihal Purao am 12. Nov. 2023
Thank you Steven for choosing to stay with Urban Lounge Sleepery.We are glad that you enjoyed your stay with us and we look forward to welcoming you back for more wonderful experiences in the near future, Kind Regards, Urban Lounge Sleepery Team.

8/10 – Gut

Herman

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was great, place very clean and everything basically brand new. Economical for what you get and above all expectations :-) The only negatives would be the pool was out of order and the stairs up to the third floor could be a lot of cardio for families carrying heaps of luggage.
Aufenthalt von 1 Nacht im November 2023
Antwort von Nihal Purao am 7. Nov. 2023
Thank you Herman for choosing Urban Lounge Sleepery.We are pleased to hear that you enjoyed your stay with us and we apologize for the inconvenience caused during your stay,Thank you for letting us know and we look forward to welcoming you back for more wonderful experiences in near future,Kind Regards, Urban Lounge Sleepery Team

10/10 – Hervorragend

KARINA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay. Cool layout, very friendly staffs. Good location.
Aufenthalt von 1 Nacht im November 2023
Antwort von Nihal Purao am 7. Nov. 2023
Thank you Karina for choosing Urban Lounge Sleepery. We look forward to welcoming you back for more wonderful experiences in near future,Kind Regards, Urban Lounge Sleepery Team

8/10 – Gut

Brent

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was great 👍
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Nihal Purao am 7. Nov. 2023
Thank you Brent for choosing Urban Lounge Sleepery.We look forward to welcoming you back for more wonderful experiences in the near future,Kind Regards, Urban Lounge Sleepery Team.

10/10 – Hervorragend

Daena

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Staff. Based right in town. Couple exciting new features in the works.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Nihal Purao am 23. Okt. 2023
Thanks Daena for the feedback and we are happy to hear you enjoyed your stay,We look forward to having you again in the near future,Thanks for choosing us,Kind Regards,Urban Lounge Sleepery team