Holger, thank you for taking the time to share your valuable feedback. We sincerely apologize for the issues you experienced during your time with us. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. However, we made our local operations manager aware of your concern and we will follow up with our Home Owner Association, which manages the facility to ensure that all information about the home is clear. We appreciate your preference as a means to improve, and we hope you will give us a second chance to impress you.

Zachary, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Hi, Kimberly, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We're sorry for the unexpected delay in getting you checked in and for the miscommunication. We hope that after the proper code has been issued, the remainder of your trip unfolds with ease. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope for the opportunity to host you again in the future!

Hello Teresa. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

Veronica, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. Our checkout and check-in times are in place to give the housekeeping staff enough time to do a thorough clean and give the home some rest time between guests. We apologize for any inconvenience this has caused you. We are happy to hear you enjoyed our home. We hope to host you again soon.

Thank you for your review, Debra and we sincerely apologize that you were not able to use the refrigerator during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer and we aim to also provide our guests with seamless communication regarding their vacation homes. We have forwarded the issue to our local operations manager and we do hope we will have another chance to host you for a truly carefree stay in the future.