Bureau, espace de travail pour ordinateur portable, rideaux occultants

Avis sur SureStay Hotel by Best Western San Diego Pacific Beach

2.5 out of 5

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 269 avis sur 635." "
Note des voyageurs de 8 (Bien), d’après 176 avis sur 635." "
Note des voyageurs de 6 (Satisfaisant), d’après 87 avis sur 635." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 635." "
Note des voyageurs de 2 (Horrible), d’après 55 avis sur 635." "

7,8/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Henriette

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en décembre 2023

8/10 Bien

Maude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de SureStay Team le 9 sept. 2023
Thank you for taking the time to leave us a positive review! All the best to you and yours.

8/10 Bien

ANDRE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de SureStay Team le 13 août 2023
Thank you for taking the time to leave us a positive review Mr. Raymond! All the best to you and yours.

8/10 Bien

anne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé.
Un hôtel très bien situé, avec le petit déjeuner compris. La chambre est décorée de manière agréable.
Séjour de 3 nuits en juillet 2023
Réponse de L'équipe SureStay le 4 août 2023
Merci beaucoup pour vos gentils mots et vos compliments. Je vous souhaite un bon voyage de retour et j'espère vous voir la prochaine fois.

8/10 Bien

Idriss

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice hôtel, nice location
Perfect hotel for a short stay. The housekeepers who work there are very nice, their kindness is definitely an added value for this hotel. There is not much more to say... (I am Mr. Boudergui and I am still waiting for the reception of my paid deposit...)
Séjour de 6 nuits en mars 2022
Réponse de SureStay Hotel by Best Western San Diego Pacific B le 24 avr. 2022
Thank you for your warm and generous review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. We hope you received your deposit back. Safe travels and hurry back!

4/10 Médiocre

Gigi

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing special
Séjour de 2 nuits en avril 2024
Réponse de Charles Brown - General Manager le 13 mai 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize for not exceeding your expectations.

10/10 Excellent

Christopher, Newnan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient for activities near Mission Bay/La Jolla.
Séjour de 2 nuits en mai 2024
Réponse de Charles Brown - General Manager le 6 mai 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 Satisfaisant

michael

Les points forts : Personnel et service
Open campus to easy access to 1st floor rooms. Security not visible
Séjour de 1 nuit en mai 2024
Réponse de Charles Brown - General Manager le 6 mai 2024
Dear Michael, thank you for your review. We have good security system with cameras all around the building. We hope you give us another chance and come back and stay with us again.

6/10 Satisfaisant

Margaret

Séjour de 1 nuit en avril 2024
Réponse de Charles Brown - General Manager le 2 mai 2024
Thank you for taking the time in leaving us a review and feedback on our property

10/10 Excellent

Jana

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place! Clean. Easy free parking. I would definitely stay again!
Séjour de 4 nuits en avril 2024
Réponse de Charles Brown - General Manager le 26 avr. 2024
Thank you for your kind comments. I am so glad that you had a great stay with us. I'm pleased that you would stay with us again and would recommend us to others, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Thanks again for your pleasant feedback.

10/10 Excellent

Carie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Charles Brown - General Manager le 26 avr. 2024
Dear Carie, thank you for your awesome review. We hope you come back and stay with us again.

8/10 Bien

Richael

Séjour de 4 nuits en avril 2024
Réponse de Charles Brown - General Manager le 13 mai 2024
Thank you for taking the time to post a review of your stay. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

shelia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was small but it was clean
Séjour de 1 nuit en avril 2024
Réponse de Charles Brown - General Manager le 23 avr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Dria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff really make the place and why I stay here every time I go to PB. Very sweet folks! It’s clean, it’s safe and in a great location
Séjour de 2 nuits en avril 2024
Réponse de Charles Brown - General Manager le 18 avr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us.

10/10 Excellent

MARIA EUGENIA

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy limpio y cómodo, lo recomiendo.
Séjour de 1 nuit en avril 2024
Réponse de Charles Brown - General Manager le 23 avr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Small but clean room
Séjour de 1 nuit en avril 2024
Réponse de Charles Brown - General Manager le 18 avr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel and the cleanliness. We would love to see you again, should your travels bring you back to our area.

10/10 Excellent

Qifen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Charles Brown - General Manager le 10 avr. 2024
Dear Qifen, thank you for your awesome review. We hope you come back and stay with us again.

8/10 Bien

Ross

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Charles Brown - General Manager le 10 avr. 2024
Dear Ross, thank you for your review. Come back and stay with us again next time.

10/10 Excellent

Jane

Séjour de 1 nuit en avril 2024
Réponse de Charles Brown - General Manager le 2 mai 2024
Dear Jane, thank you for your awesome review. We hope you come back and stay with us again.

6/10 Satisfaisant

Thomas, New Port Richey

Les points forts : Propreté et personnel et service
It’s just okay for accommodations…. I’d rate it higher if the costs were lower but given the unjustifiable high cost, it’s Satisfactory, not Good.
Séjour de 3 nuits en avril 2024
Réponse de Charles Brown - General Manager le 11 avr. 2024
Thank you for taking the time in leaving us a review and feedback on our property.

2/10 Horrible

DANIEL

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Review isn’t for the property but for Expedia that made a mistake on the reservation, paid with a non existing card, charged me $30 more than the Hotel itself would charge and left me hanging from 11pm to midnight until the front desk was able to contact Expedia after Expedia hang up twice on his face. Over a decade using Expedia never happened that.
Séjour de 1 nuit en avril 2024
Réponse de Charles Brown - General Manager le 11 avr. 2024
Thank you for taking the time in leaving us a review and feedback on our property.

8/10 Bien

Flor, Stockton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was excellent. The room were okay a bit small but it was convenient for the 2 days we stayed there
Séjour de 2 nuits en avril 2024
Réponse de Charles Brown - General Manager le 11 avr. 2024
Thank you for taking the time in leaving us a review and feedback on our property. We appreciate the kind comments. We would love to see you again, should your travels bring you back to our area.

8/10 Bien

Annette

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Room was really tiny, but we managed for the price. The only thing about the cleanliness was the bathroom floor and baseboard, but other than that it was fine
Séjour de 2 nuits en avril 2024
Réponse de Charles Brown - General Manager le 11 avr. 2024
Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

2/10 Horrible

Trisha

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was cockroaches in the bathroom. The air conditioning did not work and it was so hot and stuffy all night. We arrived late and the front desk lady was nice but felt like we were disturbing her to check in. The hotel is old and cheaply updated, the mold is bleeding through the paint job. The free breakfast was decent and the staff attending to that were very nice and kept the area clean. Would not recommend.
Séjour de 1 nuit en mars 2024
Réponse de Charles Brown - General Manager le 3 avr. 2024
Dear Trisha, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty and some amenities did not work properly during your stay. We do our best to make sure everything on property is clean and in good working order so its unfortunate you encountered issues during your stay. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.

10/10 Excellent

Kaitlyn

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was great and had lots of options. Bed was comfy and the room was quiet all night. The one queen room was definitely smaller than I expected but we did just fine with our pup!
Séjour de 1 nuit en avril 2024
Réponse de Charles Brown - General Manager le 3 avr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

8/10 Bien

Yamaira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really close to Sea World and San Diego Zoo. Property is clean and updated. However, walls are extremely thin and I could hear the kids upstairs running through the room at 5am for 3 days. Unable to sleep due to that noise. Next time we will stay on the 3rd floor. Other then that hotel is close to everything we came for.
Séjour de 3 nuits en mars 2024
Réponse de Charles Brown - General Manager le 3 avr. 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 Satisfaisant

Maria lourdes

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Muy buena atención al cliente
Séjour de 4 nuits en mars 2024
Réponse de Charles Brown - General Manager le 16 mai 2024
Thank you for taking the time to post a review of your stay. It's great to hear that you liked hotel cleanliness, friendly hospitality, service and facilities and that our accommodations was fit your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

6/10 Satisfaisant

Jamie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall good budget stay. Pool was not heated and dirty. Cleans rooms every second day unless you request
Séjour de 4 nuits en mars 2024
Réponse de Charles Brown - General Manager le 16 mai 2024
Dear Jamie, thank you for your review. We hope you give us another chance and come back and stay with us again.

4/10 Médiocre

HONGBING

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room is in the shadow without no sunlight and the oder smells bad. Near stairs and an elevator with much noise.
Séjour de 2 nuits en mars 2024
Réponse de Charles Brown - General Manager le 28 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jerome

Séjour de 1 nuit en mars 2024
Réponse de Charles Brown - General Manager le 18 avr. 2024
Dear Jerome, thank you for your awesome review. We hope you come back and stay with us again.

8/10 Bien

Roxana

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hard to drive around, customer service was amazing
Séjour de 2 nuits en mars 2024

10/10 Excellent

Elias

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Precio accesible. Habitación muy limpia y completa.
Séjour de 1 nuit en mars 2024

8/10 Bien

Darlene

Voyage en couple
Les points forts : Propreté et personnel et service
the staff was friendly, had a nice stay
Séjour de 1 nuit en mars 2024

10/10 Excellent

Cristian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, Quiet spot!

10/10 Excellent

Yosei

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Their complimentary breakfast is great! I strongly recommend to take advantage of that, considering the rising costs of eating out. It's a very convenient location, as everything you could need is close by.
Séjour de 2 nuits en mars 2024

8/10 Bien

Jordan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bathroom door was gettin stuck but it was good
Séjour de 1 nuit en mars 2024

8/10 Bien

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A bite of noise that you can hear from other rooms, and the breakfast was vey basic. Everything else was ok.
Séjour de 2 nuits en mars 2024
Réponse de Charles Brown - General Manager le 15 mars 2024
Dear Nancy, thank you for your review. We hope you give us another chance and come back and stay with us again.

6/10 Satisfaisant

Josh

Les points forts : Personnel et service
great value
Séjour de 4 nuits en février 2024
Réponse de Charles Brown - General Manager le 11 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bien

Heidi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for the price.
Séjour de 1 nuit en décembre 2023
Réponse de Charles Brown - General Manager le 11 mars 2024
Dear Heidi, thank you for your awesome review. We hope you come back and stay with us again.

10/10 Excellent

Regina

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very family friendly and animals friendly as well
Séjour de 2 nuits en mars 2024
Réponse de Charles Brown - General Manager le 5 mars 2024
Dear Regina, thank you for your awesome review. We hope you come back and stay with us again.

4/10 Médiocre

Fan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel has a terrible floor, when people from upstairs walking in their own room, you could hear clearly, on every single step they take. I could not complain to the person, because I could not prevent him from walking around in his/her own room. For some reason, on the first night during my stay, this person started walking around in his room from 4 AM until 7 AM. Stayed in the hotel for 4 nights, no room cleaning. You have to ask for additional towels. Will not come again.
Séjour de 4 nuits en février 2024
Réponse de Charles Brown - General Manager le 5 mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Next time please make the staff aware of the issues so we can try and fix them. We do room cleaning service by request. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Cristina

Les points forts : Propreté
Séjour de 2 nuits en février 2024
Réponse de Charles Brown - General Manager le 5 mars 2024
Dear Cristina, thank you for your awesome review. We hope you come back and stay with us again.

4/10 Médiocre

maria luz

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
no one clean are room changes bedsheet and towel for 3days
Séjour de 4 nuits en février 2024
Réponse de Charles Brown - General Manager le 26 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We only do stayover service by request. Next time please let the front desk know when you would like your room serviced and we will be happy to take care of it for you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Gabriel, ENSENADA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy bien !
Séjour de 1 nuit en février 2024
Réponse de Charles Brown - General Manager le 11 mars 2024
Dear Gabriel, thank you for your awesome review. We hope you come back and stay with us again.

8/10 Bien

Miguel

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Just for staying the night, the location is actually pretty good, rooms are clean, enough for one or two day trip.
Séjour de 3 nuits en février 2024
Réponse de Charles Brown - General Manager le 11 mars 2024
Dear Miguel, thank you for your awesome review. We hope you come back and stay with us again.

10/10 Excellent

Rodney, Brooklyn Center

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay
Séjour de 3 nuits en février 2024
Réponse de Charles Brown - General Manager le 11 mars 2024
Dear Rodney, thank you for your awesome review. We hope you come back and stay with us again.

10/10 Excellent

patrick

Séjour de 1 nuit en février 2024

4/10 Médiocre

Willy

Séjour de 1 nuit en février 2024
Réponse de Khia le 26 mars 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Bien

Patrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Charles Brown - General Manager le 12 mars 2024
Dear Patrice, thank you for your review. We hope you come back and stay with us again.

8/10 Bien

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast was great, friendly staff, nice enough rooms, value for money.
Séjour de 11 nuits en janvier 2024
Réponse de Charles Brown - General Manager le 13 mars 2024
Dear Ryan, thank you for your awesome review. We hope you come back and stay with us again.