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Bewertungen von LUMA Hotel San Francisco

4 out of 5
LUMA Hotel San Francisco
100 Channel Street, San Francisco, CA

Bewertungen

9.4

Aussergewöhnlich

860 von insgesamt 1087 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
144 von insgesamt 1087 Gästebewertungen haben eine Bewertung von 8 - Gut" "
45 von insgesamt 1087 Gästebewertungen haben eine Bewertung von 6 - Okay" "
20 von insgesamt 1087 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
18 von insgesamt 1087 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.8/10

Sauberkeit

9.6/10

Personal & Service

9.0/10

Ausstattung

9.8/10

Zustand der Unterkunft

9.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Matthias

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tolles Hotel, erst ca. 2 Jahre mit guter öffentlicher Anbindung (Straßenbahn), Lebensmittel-Einkaufsmöglichkeiten im Umkreis von 500 m, schickes Zimmer, Rooftop-Bar im 17. Stock, Chase Center 10 Min zu Fuß, Oracle Park Baseball-Stadion 5 Min zu Fuß, Chinatown je nach Tempo 20 - 30 Min oder direkt mit der Straßenbahn. Gerne wieder.
Aufenthalt von 3 Nächten im März 2024
Antwort von Kelvin, Front Office Supervisor am 2. Apr. 2024
Hello Matthias,Thank you for staying with us! We appreciate your positive review of your stay. We hope to see you again in SF!

10/10 – Hervorragend

Mike

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bad breakfast
Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Kelvin, Front Office Supervisor am 10. Jan. 2024
Hi Mike,Thank you for staying with us! We appreciate your feedback!

10/10 – Hervorragend

Björn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr neues Hotel mit sehr bequemen Betten. Das Parken im Hotel ist sehr teuer. Aber direkt gegenüber ist ein großer Parkplatz. Die Overnight Parktickets gibt es nur per App zu kaufen. QR Code ist ausgehängt. Am Automaten gibt es nur Tickets für den jeweiligen Tag bis Mitternacht.
Aufenthalt von 1 Nacht im September 2023
Antwort von Kelvin, Front Office Supervisor am 3. Sept. 2023
Vielen Dank, dass Sie bei uns geblieben sind! Wir freuen uns über eine 5/5-Bewertung unserer Unterkunft. Es tut mir leid, von Ihren Erfahrungen mit dem Parken zu hören, falls Sie Probleme hatten.Nochmals vielen Dank für Ihren Aufenthalt bei uns und wir hoffen, Sie in SF wiederzusehen!

10/10 – Hervorragend

Dario

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2023
Antwort von Russell am 30. März 2023
Thank you for the great review and for choosing LUMA Hotel SF!

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Neues modernes Hotel in Mission Bay. Verkehrsgünstig gelegen, sehr schöne Ausstattung mit Kunst und beeindruckenden Lichteffekten. Zu Fuß nur 20 Minuten zum Ferry Building. Der Fußweg dorthin ist schön und führt am Stadion und an der Promenade entlang. Die Gegend ist sehr sicher und alles ist neu gestaltet.
Antwort von Russell am 9. Nov. 2022
Hi Michael. Thank you for the amazing review and we hope to welcome you back soon to LUMA Hotel SF!

10/10 – Hervorragend

Mohamad

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Top class hotel, great experience overall with few things to mention. Parking is vallet only and it's a lovely $100 so prepare for that. Few tiny options around but not ideal for family to walk to. Our room's carpet was somehow dusty which was disappointing..on that rooms are small and not much spacing to walk around.. there is No pool which is disappointing; Gym was great though...Good experience in overall!
Aufenthalt von 1 Nacht im April 2024
Antwort von Russell am 4. Mai 2024
Hi Mohamad, thank you for the feedback and we hope to welcome you back soon!

10/10 – Hervorragend

Aleli

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Such a great hotel to stay at! Stayed here last year for a giants game and stayed here again for my kiddo’s first baseball game! Great experience thanks to the amazing staff.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front office Supervisor am 4. Mai 2024
Hi Aleli,Thank you for stay with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 – Hervorragend

Heather

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Rooftop patio was amazing. Room was great, gym fantastic. Lack of family oriented dining options at the hotel not awesome. Parking prices clearly designed to influence people not to drive ($100/day plus extra charges daily).
Aufenthalt von 2 Nächten im April 2024
Antwort von Kelvin, Front office Supervisor am 4. Mai 2024
Hi Heather,Thank you for staying with us! We appreciate your 5/5 review of your stay. We hope to see you again in SF!

4/10 – Schlecht

Marmar

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
The hotel has a high parking rate ($100/night). We asked if we could leave our car to grab lunch the next day and they told us it would be $25! Not the best costumer service if they want repeat guests. The room is clean but it is low quality. Things are already malfunctioning even though the hotel is fairy new. Example: the shower head was leaking and spraying all over the place. Bed is comfortable. Blackout shades are very effective. The location is nice.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front office Supervisor am 4. Mai 2024
Hi Marmar,Thank you for staying with us! For clarification - overnight parking ends the day of check out. If guest wished to stay beyond check out time, parking switches to hourly. Thanks again for staying with us!

2/10 – Ungenügend

Ariadna

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Property was clean, staff was friendly What ruined it for me was the ballet fee for the night which was $100. For that price I expected my car to be ready within 10 minutes. Due to the lack of staff a family member missed our Alcatraz tour. It took me 30 minutes for my car to be ready, with that timing I barely made it. It took my family member who came all the way from San Diego 45 minutes to get their car. That was very upsetting since it was supposed to be their first time visiting Alcatraz. What was also upsetting at the time of checkout after 30 minutes waiting for my car I received a message stating there was no staff available to bring my car out and I needed to try back in 10 minutes.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 1. Mai 2024
Hello,Thank you for staying with us - sorry to hear about your experience and we will forward your feedback to management for review. Thanks again for staying with us and we hope to see you again in SF!

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walkable and safe area; helpful staff; clean and upscale hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 30. Apr. 2024
Hi Julie,Thank you for staying with us! We appreciate your 5/5 review of your stay and kind words about our staff. We hope to see you again in SF!

10/10 – Hervorragend

karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Better pillow on bed
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kelvin, Front Office Supervisor am 30. Apr. 2024
Hi Karen,Thank you for staying with us! We appreciate your positive review of your stay and we hope to see you again in SF!

2/10 – Ungenügend

Aaron

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Valet parking was 100 per night which is okay if they had tmuour car ready within 10-15 minutes of request. The fist day it took us 30 minutes and my family members 40 minutes wich made them late for their Alcatraz tour and unfortunately missed the trip. The second day they said it will take 35-45 minutes do to short staff. After requesting the car 20 minutes later we received a txt stating that due to high demand and short staff to put in a request again in 10 minutes. The manager instead of leading by example he was just on his phone walking around while the poor valet girl and guy were running around like crazy and apologizing.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 30. Apr. 2024
Thank you for staying with us - we appreciate your feedback.

10/10 – Hervorragend

Hillary

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved it!
Aufenthalt von 2 Nächten im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 29. Apr. 2024
We love that you loved it!!! We look forward to seeing you again soon!

10/10 – Hervorragend

Rodica, Glendale

Mit der Familie gereist
Gut: Ausstattung
Staff is always very helpful and kind!
Aufenthalt von 3 Nächten im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 29. Apr. 2024
Thank you for complimenting our staff!!!Have a great day!!!

10/10 – Hervorragend

Shelby

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy walk to giants game
Aufenthalt von 1 Nacht im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 29. Apr. 2024
Lets go Giants!!! We look forward to hosting you again this season!

10/10 – Hervorragend

Chran, Temecula

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience the staff was amazing
Aufenthalt von 2 Nächten im April 2024
Antwort von Kelvin, Front Office Supervisor am 29. Apr. 2024
Hi Chran,Thank you for staying with us! We appreciate your kind words about our staff and we hope to see you again in SF!

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff, beautiful rooms, clean property, awesome gym. The beds are really comfortable. We had fun watching the robots delivering food. We will be back!
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 29. Apr. 2024
Hi Melissa,Thank you for staying with us! We appreciate your wonderful review of your stay and we hope to see you again in SF!

10/10 – Hervorragend

Gustavo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front office Supervisor am 4. Mai 2024
Hi Gustavo,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 – Hervorragend

patricia lee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient for going to Giants game
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 29. Apr. 2024
Hi Patricia,Thank you for staying with us! We appreciate your positive review of your stay and we hope to see you again in SF!

10/10 – Hervorragend

Maleny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our second time staying at this hotel. We love it here and will continue to stay here whenever we come to the city for a giants or warriors game.
Antwort von Kelvin, Front Office Supervisor am 22. Apr. 2024
Hi Maleny,Thank you for staying with us! We appreciate your 5/5 review and we are happy to hear you had a great stay!

6/10 – Okay

Christopher, Dover

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
It is a nice property HOWEVER ! Prepare to pay out the nose for parking, $40 early check in AND made me pay a room UPGRADE FEE of $25 for a handicapped room. NOTHING IS COMP! $100 bill to park you car. By the time your finished tipping the valet, bell person, along with the room rates Expect a very hefty bill. Many nearby properties that you can park FREE. And Uber/Lyft cheap wherever you want to go. That are better ! OVERRATED HOTEL WITH A GOOD LOCATION !
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 21. Apr. 2024
Hello Christopher,Thank you for staying with us! For your clarification, a early check-in and upgrade fee are completely optional and not mandatory. We apologize for the confusion. Also, parking is also optional - there are other parking options in the area however, we cannot confirm if they also offer 24 hour security and insurance if something were to happen to your vehicle while it's under their custody. We offer dynamic pricing for parking due to our location and proximity to both stadiums. We understand not many guests are able to afford such a luxury to stay at our property but we do hope to see you again in SF!

10/10 – Hervorragend

Kirsten

Mit der Familie gereist
Great hotel
Aufenthalt von 2 Nächten im März 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Thank you for your feedback!!!

10/10 – Hervorragend

Shallyn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a great place to stay for a Warriors game. Close to Chase Centre. Clean. Friendly staff. Quiet area.
Aufenthalt von 4 Nächten im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Thank you for the feedback! We look forward to welcoming you again. Go Dubs!!!

10/10 – Hervorragend

Moises

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and accommodating
Aufenthalt von 1 Nacht im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Thank you for your feedback!! We look forward to seeing you again soon.

10/10 – Hervorragend

Louise

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at the hotel are wonderful! The beds are comfortable and the pillows are actually soft and sleepable unlike the hard rock pillows in most hotels. Also the room temperature can be adjusted to accommodate differences in temperature comfort levels
Aufenthalt von 1 Nacht im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Thank you for your glowing feedback of your stay with us! We look forward to seeing you again soon!

10/10 – Hervorragend

Henry, Juncos

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy cercana estadio San Francisco Giants
Aufenthalt von 2 Nächten im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Gracias por tus comentarios! ¡Esperamos verlo nuevamente en el béisbol de los Giants!

10/10 – Hervorragend

Janae

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the look, very chic. Great staff. Corner rooms are gorgeous. Better communication about incidental holds, especially when booking with Expedia. Love the delivery robots
Aufenthalt von 2 Nächten im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Thank you for the valuable feedback!. We look forward to welcoming you again soon!

10/10 – Hervorragend

Aki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We could be relaxed because of so clean facilities and excellent staff services.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Our staff will love hearing your feedback!! We look forward to seeing you again soon!

8/10 – Gut

Denise

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room needs a 2nd mirror outside of the bathroom. The coffee area/wine bar room is too cold.
Aufenthalt von 3 Nächten im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Thank you for the constructive feedback. We look forward to seeing you again soon.

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Awesome, clean, and modern
Aufenthalt von 1 Nacht im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Thank you for your feedback! We love that enjoyed your stay!

10/10 – Hervorragend

Michelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff and amazing property. Will always stay here!
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 20. Apr. 2024
Hi Michelle,Thank you for staying with us! We appreciate your 5/5 review of your stay. We appreciate your kind words about staff and we hope to see you again in SF!

8/10 – Gut

Nina

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
No close up mirror to put make up, coffee maker didn’t work. Very minimal facility
Aufenthalt von 2 Nächten im April 2024
Antwort von Kelvin, Front Office Supervisor am 20. Apr. 2024
Hi Nina,Thank you for staying with us! We appreciate your feedback. We working on adding more amenities for the room including make-up mirrors. The keurig coffee machines need time to heat up the water before it dispenses.

8/10 – Gut

David

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We came for an overnight to attend a warriors game and there were two specific scenarios which were below expectations and unsatisfactory for what is expected for a hotel of this caliber. 1. Our DoorDash order (pizza) was left with a front desk agent and never sent up w any of the delivery robots - after 40 mins of the delivery being completed my son came down to retrieve at which point was the time they “initiated contact to the room informing us of the delivery 2. A 35 min wait for our $100 valet at check-out that was left outside of the hotel sidewalk , not brought in at the lobby car boarding area. We were dissatisfied with the price and delivery of this experience.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 20. Apr. 2024
Thank you for the feedback and we apologize certain things were unacceptable. Our robots can do many things. One thing they have not mastered is delivering pizzas. The pizza should have been in person by one of our staff. We look forward to welcoming you again and providing you with an excellent stay.

8/10 – Gut

DIANA

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Personal & Service
All was Ok but in the bathroom of our room, the toilet paper had a really wet spot that didn't look very safe to use that paper. Also in the shower there was no bath foam to use, the bottle was empty.
Aufenthalt von 1 Nacht im April 2024
Antwort von Russell am 13. Apr. 2024
Please accept our sincere apologies for the challenges you experienced with Housekeeping service Diana. We appreciate your feedback and will use it as a learning opportunity to improve.

10/10 – Hervorragend

Rob

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Russell am 13. Apr. 2024
Thanks for the great review, Rob!

8/10 – Gut

Julia

Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 30. Apr. 2024
Hi Julia,Thank you for staying with us! We appreciate your review of your stay and we hope to see you again in SF!

10/10 – Hervorragend

Christina, Salinas

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
There were little touches that made the room exciting because it was clean and modern. However, parking was $90 for one night. That part was excessive.
Aufenthalt von 1 Nacht im April 2024
Antwort von Russell am 13. Apr. 2024
Thanks for the feedback, Christina!

10/10 – Hervorragend

Julie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Helpful staff and manager; coffee makers in rooms; good views.
Aufenthalt von 2 Nächten im April 2024
Antwort von Kelvin, Front Office Supervisor am 9. Apr. 2024
Hi Julie,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

2/10 – Ungenügend

Lindsey

Aufenthalt von 1 Nacht im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 29. Apr. 2024
We are sorry your stay was poor. I will be reaching out to you directly to discuss your experience.Thank you.

10/10 – Hervorragend

Stephanie, Salinas

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is super high tech, staff is amazing, this is the only place we stay when going to Warriors games!
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 8. Apr. 2024
Hi Stephanie,Thank you for staying with us! We appreciate your 5/5 review of your stay and kind words about our staff and property. We hope to see you again in SF!

10/10 – Hervorragend

Shannon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice Hotel, walking distance to both Chase Center and Giants Stadium. Friendly staff! Rooftop Bar was nice. Gym was great. It was a perfect stay for me and my family.
Aufenthalt von 1 Nacht im April 2024
Antwort von Kelvin, Front Office Supervisor am 6. Apr. 2024
Hi Shannon, Thank you for staying with us! We appreciate your 5/5 review. Sounds like you had a great stay! We hope to see you again in SF!

10/10 – Hervorragend

Simon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 8. Apr. 2024
Thank you choosing Luma Hotel San Francisco. We look forward to seeing you again soon!

8/10 – Gut

Lisa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the extras, water upon arrival and great check in staff. The robe and slippers were a nice touch and convenient. Everything is up to date and they take pride in the "cool, futuristic" vibe. I didn't care for the carpet substitute. It felt coarse and uncomfortable. I ordered from the cage. I was told 20 minutes, but i had to call back about an hour later. My food arrived exactly an hour after ordered and was not hot.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kelvin, Front Office Supervisor am 6. Apr. 2024
Hi Lisa,Thank you for staying with us! We appreciate your 4/5 review of your stay. Sorry to hear about your experience with coffee robot delivery. We are making improvements in the ordering process.

10/10 – Hervorragend

Sophia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
There to attend concert at Chase so stayed the one night but it was great! Can't wait to go back and actually "stay"!
Aufenthalt von 1 Nacht im März 2024
Antwort von Kelvin, Front Office Supervisor am 6. Apr. 2024
Hi Sophia,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 – Hervorragend

Andy Alvin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff and manager are excellent
Aufenthalt von 2 Nächten im April 2024
Antwort von Kelvin, Front Office Supervisor am 3. Apr. 2024
Hi Andy,Thank you for staying with us! We appreciate your 5/5 review of your stay and we hope to see you again in SF!

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this Hotel. It’s in a lovely area in SF. It’s got loads of interesting Restaurants around the area and it’s walkable to Union Square and the Piers. The Hotel is modern and functional. The Staff are amazing, so friendly and can’t do enough for you. I’ve been using this Hotel for the last 3 years as it ticks all the boxes of a perfect Hotel.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kevin C. Assistant Guest Curation Manager. am 3. Apr. 2024
Thank for your amazing feedback! We look forward to seeing you again soon!

10/10 – Hervorragend

Penny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Security, cleanliness and staff were all superb.
Aufenthalt von 1 Nacht im März 2024
Antwort von Russell am 2. Apr. 2024
Thanks for sharing your experience Penny!

8/10 – Gut

Melody, Carmel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is lovely and the rooms are well appointed with beautiful views. My biggest issues were 1) the price of parking is ridiculously high and is increased on “event” days which are generally when guests would be in the hotel since it sits between AT&T park and the Chase Center and 2) their valet only parking caused a backup that went down the block and around the corner. I walked the block, checked in, came back for luggage, returned to the hotel to drop the luggage in the room and my husband had only moved 2-3 spaces and there were 15-20 cars ahead of him. We parked a few blocks away and walked- very easy and safe, and paid $30 instead of $100.
Aufenthalt von 1 Nacht im März 2024
Antwort von Russell am 2. Apr. 2024
Hi Melody,Thanks for the review following your recent stay. We sincerely apologize for the challenges you encountered with valet and appreciate your feedback.Sincerely,Russell

10/10 – Hervorragend

Craig, San Ramon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We chose the facility based on convenience for a concert at the Chase center. It was a short, clean and safe walk to the venue. The ambiance and view from the rooftop bar was a plus we did not expect. Rooms were nicely appointed and depending on selection may have great views of the surrounding areas. Would recommend without hesitation.
Aufenthalt von 1 Nacht im März 2024
Antwort von Russell am 2. Apr. 2024
Thanks for sharing your experience Craig!