Dear Guest, thank you for choosing the Palace Hotel, A Luxury Collection Hotel and for the kind review. We are delighted you had a great time with us and could explore San Francisco from our outstanding downtown location. However, we do apologize for the reservation issue you experienced, but we are glad it was resolved to your satisfaction. We appreciate your business and look forward to your next visit. Sincerely, Aimee King, Director of Sales and Marketing

Dear Guest, thank you for choosing to stay at the Palace Hotel, A Luxury Collection Hotel. We are exultant to know we could craft an elevated experience with our tailored hospitality, exquisite accommodations, appetizing breakfast choices, and superior location. It is our goal to deliver a great value at a fair price, and we like hearing that we have accomplished just that. We appreciate your kind recommendation and look forward to hosting you again soon. Sincerely, Aimee King, Director of Sales and Marketing

Dear Guest, thank you for sharing about your stay at the Palace Hotel, A Luxury Collection Hotel. We appreciate the flattering remarks and are glad you enjoyed our hotel, a true San Francisco icon since 1875. We understand the importance of the details that make up a great stay and are happy knowing our comfortable accommodations, affable staff, and stellar location enhanced your visit with us. We hope to see you again soon. Sincerely, Kevin Boland, Director of Sales and Marketing

Thank you for your feedback. The safety of our guests and associates is a major priority for us. When a guests conduct interferes with our other guest's enjoyment, we will take action as we did in this case to rectify the situation. Regardless of how one books our hotel a standard of conduct is expected from each of our guest. A refund will not be issued in this case.