Bar (sur place)
Vérifier la disponibilité

Avis sur The Westin San Jose

4 out of 5
The Westin San Jose
302 South Market Street, San Jose, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 575 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 234 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1003." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Haunani

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the area. It seemed central to everything. Room was clean. A little small but it was perfect for us. The staff were friendly and really valued their customers while they stayed there. They make you sign a contract with the understanding that there are to be no parties, no loitering in the hallways, no excessive noise and if you are reported you will be removed from the property. It smells wonderful in the front lobby as well.
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 13 mai 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Trenton

Séjour de 1 nuit en mai 2024
Réponse de JL le 9 mai 2024
Thank you for taking the time on sharing us your feedback. We hope tow welcome you back in the future

10/10 Excellent

Li

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de JL le 9 mai 2024
Thank you for taking the time on sharing us your feedback. We hope to welcome you back in the future

6/10 Satisfaisant

zhiyong

Voyage en couple
No parking in the property. Valet parking price is high.
Séjour de 2 nuits en mai 2024
Réponse de JL le 7 mai 2024
Thank you for taking the time on sharing your feedback. We apologize for the inconvenience regarding our parking charges. We hope to welcome you again in the future

10/10 Excellent

Malise

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff, convenient valet parking, perfect location downtown with proximity to everything. The hotel was gorgeous!
Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 6 mai 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Luis

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place. Comfortable rooms, a little small but it wasnt that bad.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 3 mai 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Médiocre

Elliott

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Typically stay at a property across the street from here and decided to try the Westin for a change. Upon checking in, I mentioned being a rewards member but my phone was cooperating and couldn’t pull up my number, the clerk told me to come back with it later. I guess it’s not something they could look up for me. The building is historic and I do realize there will be concessions given to staying in such a property, such as rooms typically being smaller that more modern properties. This was the case, our king room was definitely small in comparison to what we are accustomed to, but not a deal breaker. The Westin is known for their signature scent, which is the same at all locations. We love the scent and have candles in our own home. Unfortunately, upon entering our room, the Westin scent wasn’t what greeted us, rather it was the strong scent of marijuana, as if someone had been there shortly before our checkin. The room felt dingy and in need of maintenance. Toilet continuously ran, hot water tap peeled, hvac system was startlingly loud. The bed was pretty firm, linens were nice. The location is downtown and on a busy intersection, we listened to the sounds most of the night and made it difficult to sleep. Ultimately, we have no plans on returning to this property and will return to the property we typically stay at.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 29 avr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Médiocre

Richard

Les points forts : Propreté
Les points faibles : Personnel et service et équipements
No hotel parking! I left one day early on a five day stay. I not not receive a one day credit (robbery) Richard Meyers Marriott member!
Séjour de 5 nuits en avril 2024
Réponse de Front Desk le 29 avr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Suzanne

Voyage en couple
Les points forts : Propreté et personnel et service
A little outdated but classy place the Italian restaurant looks amazing
Séjour de 1 nuit en avril 2024
Réponse de JL le 21 avr. 2024
Thank you for taking the time on sharing us your feedback. We hope to welcome you again soon!

10/10 Excellent

John

Les points forts : Infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de jl le 21 avr. 2024
Thank you for taking the time on sharing us your feedback. We hope to welcome you again soon!

6/10 Satisfaisant

William, San Diego

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de JL le 19 avr. 2024
Thank you for taking the time on sharing us your feedback. We apologize for any inconvenience that you may have experienced while staying with us. We hope to welcome you again in the future.

10/10 Excellent

Luis

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 16 avr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Horrible

Cheenue

Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 6 mai 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Leticia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
How clean it was
Séjour de 1 nuit en avril 2024
Réponse de JL le 11 avr. 2024
Thank you for taking the time on sharing us your experience. We hope to welcome you again soon.

6/10 Satisfaisant

Tricia

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was just ok. A little dated. The smoke detector was broken. I did not realize that until the toddler was asleep. The bathtub was disgusting.
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 8 avr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Keith

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay and friendly staff
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 8 avr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

aubrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 8 avr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 8 avr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Bien

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are quite small but nicely appointed.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 29 mars 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Bien

Sarah

Close to SJSU, nice hotel with lots of character
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 29 mars 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great customer service
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 27 mars 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Debra, Victoria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very pleasant and helpful front desk staff
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 27 mars 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Peggy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy walking to San Jose Center for the Performing Arts. Dining options in hotel. Valet parking efficient. Staff friendly. Surprisingly quiet after 10pm so easy to sleep.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 27 mars 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Bien

Esther

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed in downtown San Jose, love the location of The Westin. Stayed the weekend for an event at the Convention Center, very close; super walkable.
Séjour de 1 nuit en mars 2024
Réponse de Tony le 20 mars 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Excellent

Sita

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful beds and bedding. Excellent service. We loved our first night so much that we decided to stay an additional night and Jordan at the front desk was able to make it happen for us!
Séjour de 1 nuit en mars 2024
Réponse de Tony le 20 mars 2024
Thanks for the review we are thirlled you enjoyed your stay!

8/10 Bien

Jenny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was classic
Séjour de 1 nuit en mars 2024
Réponse de Tony le 20 mars 2024
Thanks for the review we are thirlled you enjoyed your stay!

8/10 Bien

Nha-Nghi

Séjour de 2 nuits en mars 2024
Réponse de Front Desk le 3 avr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Ramiro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet and the places I needed to go to were walking distance.
Séjour de 1 nuit en mars 2024
Réponse de Tony le 20 mars 2024
Thanks for the review we are thirlled you enjoyed your stay!

8/10 Bien

Raquel

Voyage en groupe
Les points forts : Personnel et service
Really comfortable beds. The lobby area carpet definitely needs to be cleaned or replaced. Make sure to read their little waivers where you could be fined at their dis or kicked out.
Séjour de 1 nuit en mars 2024
Réponse de Thanks for the review we are thirlled you enjoyed le 20 mars 2024
Thanks for the review we are thirlled you enjoyed your stay! We will make notes of your findings.

10/10 Excellent

Eleanor, San Luis Obispo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not like the pillows.
Séjour de 1 nuit en mars 2024
Réponse de Tony le 20 mars 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Excellent

Luz

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean rooms
Séjour de 1 nuit en mars 2024
Réponse de Tony le 20 mars 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Excellent

Dion

Séjour de 1 nuit en mars 2024
Réponse de Tony le 20 mars 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Excellent

Perry, Elk Grove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Tony le 20 mars 2024
Thanks for the review we are thirlled you enjoyed your stay!

10/10 Excellent

Ruben

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great all around
Séjour de 1 nuit en mars 2024
Réponse de tony le 5 mars 2024
Thanks for the review we appreciate it! We hope to see you again pretty soon!!

8/10 Bien

Maria

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de tony le 5 mars 2024
Thanks for the review we appreciate it! We hope to see you again pretty soon!!

8/10 Bien

Hiyam, EL PASO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place in downtown close to all the fun you want
Séjour de 2 nuits en mars 2024
Réponse de tony le 5 mars 2024
Thanks for the review we appreciate it! We hope to see you again pretty soon!!

10/10 Excellent

Nallely

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient for downtown activities
Séjour de 1 nuit en mars 2024
Réponse de tony le 5 mars 2024
Glad you enjoyed your stay!

10/10 Excellent

Amy

Check in staff was professional, friendly and helpful. The hotel is very clean and smells wonderful!
Séjour de 1 nuit en février 2024
Réponse de tony le 5 mars 2024
We appreacitre you mentioning the staff and hope to see you soon!

6/10 Satisfaisant

James D

Voyage d’affaires
Les points forts : Personnel et service et équipements
I could not log onto the Wifi.. TV did not work - when guide came it, it continually scrolled and was unusable.
Séjour de 1 nuit en février 2024
Réponse de tony le 5 mars 2024
thanks for letting us know about your most recent stay and we are sadden that the TV did not work for you.

10/10 Excellent

Flor

Séjour de 1 nuit en février 2024
Réponse de Front Desk le 27 mars 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Bien

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the old charm of the building. Unfortunately we were unable to dine at the restaurant and were unable to get room service after 10 pm. Otherwise, it was comfortable one night, however the bathroom was a little too small. Our experience would have been better if there was an open bar available for a drink. The lounge area was basically dead which is quite a shame for such a nice open space.
Séjour de 1 nuit en février 2024
Réponse de Tony le 27 févr. 2024
Thank you very much for letting us know your most recent stay. We are thrilled you enjoyed it and look forward to seeing you soon again!

10/10 Excellent

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en février 2024
Réponse de Tony le 27 févr. 2024
Thank you very much for letting us know your most recent stay. We are thrilled you enjoyed it and look forward to seeing you soon again!

10/10 Excellent

Catrina, Centerville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Tony le 27 févr. 2024
Thank you very much for letting us know your most recent stay. We are thrilled you enjoyed it and look forward to seeing you soon again!

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Tony le 27 févr. 2024
Thank you very much for letting us know your most recent stay. We are thrilled you enjoyed it and look forward to seeing you soon again!

8/10 Bien

Harumi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I always stay here when I come to SJ for concert because of close to the CIVIC center.
Séjour de 1 nuit en février 2024
Réponse de Tony le 27 févr. 2024
Thank you very much for letting us know your most recent stay. We are thrilled you enjoyed it and look forward to seeing you soon again!

10/10 Excellent

Alexander, Fort Lauderdale

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property and staff.
Séjour de 2 nuits en février 2024
Réponse de Tony le 27 févr. 2024
Thank you very much for letting us know your most recent stay. We are thrilled you enjoyed it and look forward to seeing you soon again!

8/10 Bien

Badaoui

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What’s missing is parking. You have to park in a public parking lot across the street.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 13 févr. 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Belaynesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Tony le 10 févr. 2024
Thank you for taking the time to let us know about your recent stay. We ar thrilled you enjoyed it!

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked the location, restaurant, and overall Hotel!
Séjour de 2 nuits en février 2024
Réponse de Tony le 10 févr. 2024
Thank you for taking the time to let us know about your recent stay. We ar thrilled you enjoyed it!

4/10 Médiocre

Gabriel

Séjour de 2 nuits en février 2024
Réponse de Tony le 20 mars 2024
Thank you for the review, we are sadden that we did not meet your expecations.