3 Außenpools, Cabañas (gegen Gebühr), Sonnenschirme

Bewertungen von Alaia Belize, Autograph Collection

4.5 out of 5
Alaia Belize, Autograph Collection
Sea Grape Drive, San Pedro, Belize District

Bewertungen

9.4

Aussergewöhnlich

238 von insgesamt 309 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
39 von insgesamt 309 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 309 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 309 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 309 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.8/10

Sauberkeit

9.6/10

Personal & Service

9.2/10

Ausstattung

9.6/10

Zustand der Unterkunft

9.0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Abdolmajid

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beach was unusable
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Maria Novelo - Marketing Associate am 20. Mai 2024
Hi Abdolmajid,Thanks for rating us. And hopefully your trip back will be an enhanced beach experience.

10/10 – Hervorragend

Gemma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Maria Novelo - Marketing Associate am 20. Mai 2024
Hi Gemma, thanks for rating us perfectly!

10/10 – Hervorragend

Sheena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Maria Novelo - Marketing Associate am 16. Mai 2024
Hi Sheena,Thanks for rating Alaia Belize, perfectly. Do come again soon.

10/10 – Hervorragend

John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful property with great people. The beach is unusable due to seaweed - which smells horrible. Pools were clean as could be. The 6th floor pool is terrific. Rooms were clean and comfortable with beautiful views. Restaurants are excellent.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Maria Novelo - Marketing Associate am 9. Mai 2024
Hi JohnThank you for sharing your feedback about your recent stay with us. We're delighted to hear that you found our property wonderful and enjoyed the exceptional service provided by our team.We apologize for any inconvenience caused by the seaweed on the beach. Please rest assured that we are actively working on solutions to mitigate this issue and enhance the overall beach experience for our guests. We're thrilled that you had a great time at our pools, especially the 6th-floor pool, and we're pleased to hear that they met your expectations in terms of cleanliness.We hope to welcome you back soon for another memorable stay with us.

10/10 – Hervorragend

Theodore

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Maria Novelo - Marketing Associate am 29. Apr. 2024
Thank you so much for the perfect rating, Theodore. Please, come back again. Until then, safe travels.\s\ Team Alaia

10/10 – Hervorragend

Nathan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The ocean view suite was spacious, clean, modern, and overall perfect. We had 3 balconies; one from our bedroom, one from our living room, and a very large/private one looking out over the Caribbean Sea! There is a beautiful full kitchen with huge island, coffee maker, blender, toaster, full size fridge/freezer, oven/range with all cooking utensils. Two massive bathrooms, two very nice/large tvs with all channels. The Belize pro dive center is basically on the property. Golf carts can be delivered right to the property. Little market is a half block from the property.
Aufenthalt von 5 Nächten im April 2024
Antwort von Maria Novelo - Marketing Associate am 26. Apr. 2024
Hi Nathan,Thank you so much for your glowing review! We're thrilled to learn that you enjoyed your stay in our ocean view suite and that it exceeded your expectations. It sounds like you made the most of the spacious layout and stunning views from the multiple balconies. It's great to hear that you found our location convenient for accessing the Belize Pro Dive Center and other attractions nearby. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!

8/10 – Gut

Robert, Everett

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice Property. Pool is nice and the property sits on the beach.
Aufenthalt von 8 Nächten im April 2024
Antwort von Maria Novelo - Marketing Associate am 22. Apr. 2024
Hi Robert,Thank you for your kind words! We're delighted you enjoyed our beachfront property and pool. Hope to welcome you back soon.

10/10 – Hervorragend

Trevor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property and stay. No suprises. The dive center onsite is a nice touch too. 30 min walk to town. Staff were all friendly and helpful! Antonio at the mixology bar was legit!
Aufenthalt von 6 Nächten im April 2024
Antwort von Maria Novelo - Marketing Associate am 22. Apr. 2024
Dear Trevor,Thank you for sharing your experience! It's fantastic to hear that your stay was enjoyable and met your expectations. And it's wonderful that the staff, including Antonio at the mixology bar, left such a positive impression. Here's to more great stays in the future!

10/10 – Hervorragend

Jason

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Recently had an excellent stay at Alaia Belize. Beautiful resort, excellent staff from bar (we will miss Kenroy's attentiveness and Derwyne's smoothies!) to restaurants (delicious food) to housekeeping (shoutout to Lupita for tending to our room each day!). Safe, walkable distance to local restaurants and shops and a quick ride to San Pedro airport. 10/10. We travelled as a family of 4, 2 kids aged 10 and 12.
Aufenthalt von 7 Nächten im April 2024
Antwort von Maria Novelo - Marketing Associate am 15. Apr. 2024
Dear Jason,Thank you so much for sharing your wonderful experience at Alaia Belize! We are thrilled to note that you and your family had an excellent stay with us and that you enjoyed our beautiful resort, attentive staff, delicious food, and convenient location.Kenroy, Derwyne, and Lupita will be delighted to hear that they made such a positive impression on your stay. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are delighted that our team members exceeded your expectations.We appreciate your kind words and recommendation, and we look forward to welcoming you and your family back to Alaia Belize for another unforgettable vacation in the near future!

10/10 – Hervorragend

Bettina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a beautiful property in a central location with exceptional service.
Aufenthalt von 4 Nächten im März 2024
Antwort von Maria Novelo - Marketing Associate am 6. Apr. 2024
Thanks so much for sharing a few kind words and rating us perfectly, Bettina.. We hope this means you'll be back for another exquisite outing under our care.

10/10 – Hervorragend

Amy

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love Love Loved it!! They made my 50th Birthday special! From the room decor, to the multiple cakes… everything went very well! They were so attentive and responsive to all my requests! Would highly recommend!!! Thank you
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Maria Novelo - Marketing Associate am 30. März 2024
Dear Amy,Thank you so much for your high praises and excellent rating! We're thrilled to hear that we could make your 50th birthday celebration special. It was a pleasure serving you, and we look forward to welcoming you back again soon!

10/10 – Hervorragend

Mylee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice and clean environment, friendly staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Maria Novelo - Marketing Associate am 25. März 2024
Thanks for rating us perfectly, come back again soon!

10/10 – Hervorragend

Emily

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed everything about this hotel. I went for my birthday. Maybe just a little more entertainment and more restaurant options.
Aufenthalt von 3 Nächten im März 2024
Antwort von Maria Novelo - Marketing Associate am 25. März 2024
Thanks for rating us highly and for sharing a few choice words... we will consider your suggestions to further enhance our guest experience. We hope you'll be back.

10/10 – Hervorragend

Ingrid

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My family and I just stayed here during spring break and an amazing time! Staff, property, amenities were wonderful. We’ll be back!
Aufenthalt von 9 Nächten im März 2024
Antwort von Maria Novelo - Marketing Associate am 18. März 2024
Dear Ingrid, Thank you for choosing to stay with us during your spring break! We're thrilled to note that you and your family had such a wonderful time and enjoyed our staff, property, and amenities. We can't wait to welcome you back for another amazing stay in the future!

10/10 – Hervorragend

Brittany

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Maria Novelo- Marketing associate am 27. Feb. 2024
Thanks for your perfect rating, Brittany!

8/10 – Gut

Latisha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay here. Very nice. Rooftop pool was everything. Only thing I would suggest is more activities for guest...water sports with staff instructor, special nights, inclusive pkg for people staying less than 4 days...lite snacks in the bar area as a courtesy Scenery is bomb and I must say Eric whom was the greeter, porter and everything else was so sweet
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Maria Novelo - Marketing Associate am 19. Feb. 2024
Dear Latisha,Thank you for your review! We're delighted to note you enjoyed your stay with us, especially our rooftop pool. Your suggestions for more activities and inclusive packages are noted, and we'll certainly consider them for future enhancements. We'll also pass along your kind words to Eric. We hope to welcome you back for another fantastic stay soon!

8/10 – Gut

Jean

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful property and located in town if you like to be in town. We did switch to another hotel that was closer to more beautiful beaches and not in town. I would not do the all inclusive again. Not worth the money and staff was very very slow. Food was just ok. But the breakfast was excellent.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 19. Feb. 2024
Dear Jean,Thank you for your feedback. We're glad you appreciated our beautiful property and convenient location. We apologize for any inconvenience you experienced during your stay, and we'll address your concerns with our team to ensure improvements. We're pleased to hear you enjoyed our breakfast offerings. We hope you'll consider giving us another chance to exceed your expectations in the future.

8/10 – Gut

Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great option for a clean, friendly resort. Beach and pool were wonderful! Staff were amazing! Shout out to Eric, Monica and Sergio who made our stay extra special. It was very quiet, not a lot of nightlife in the area. Rent a golf cart (off site for a much cheaper deal) and explore the town of San Pedro for dining & party opportunities.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Maria Novelo - Marketing Associate am 19. Feb. 2024
Dear Lisa,Thank you for your glowing review! We're thrilled to note that you enjoyed our clean and friendly resort, as well as our wonderful beach and pool facilities. Our staff, including Eric, Monica, and Sergio, will be delighted to hear they made your stay extra special. While we appreciate your feedback about the nightlife, we're glad you were able to explore San Pedro for dining and party opportunities. We look forward to welcoming you back soon!

10/10 – Hervorragend

Mohammed

Aufenthalt von 7 Nächten im Februar 2024
Antwort von Maria Novelo - Marketing Associate am 25. März 2024
Thanks for rating us, highly!

10/10 – Hervorragend

Tiffany

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Maria Novelo - Marketing Associate am 25. März 2024
Thank so much for rating us perfectly, Tiffany. Come back again soon.

10/10 – Hervorragend

Tamara

Aufenthalt von 4 Nächten im Februar 2024
Antwort von Maria Novelo - Marketing Associate am 25. März 2024
Thank you for your lovely 5 star rating... come back again soon.

10/10 – Hervorragend

Matt

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Maria Novelo - Marketing Associate am 5. Feb. 2024
Thanks for rating us perfectly... please, come back again.

10/10 – Hervorragend

Charles Richard Hogue,

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This property is new and all the staff is friendly and very knowledgeable and helpful
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 25. Jan. 2024
Dear Charles,Thanks so much for rating us perfectly for for providing us with a few choice words of your superb stay with us.. We hope to host you soon again.

6/10 – Okay

Michael Paul

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff is really friendly and helpful but coyld be pretty slow especially bartenders Lot of exceptions to the all inclusive
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 25. Jan. 2024
Dear Michael,Thank you for your feedback. We appreciate your kind words about our friendly staff. We apologize for any delays you experienced, and we're addressing this with our bartending team. We're also reviewing our all-inclusive policy to enhance clarity. Your input is valuable, and we hope to welcome you back for an improved experience.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 9 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 25. Jan. 2024
Hi Michael, Thanks for rating us highly. Come back again soon.

8/10 – Gut

Jing Xin

Mit der Familie gereist
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 25. Jan. 2024
Thanks for rating us highly, Jing! Come back again soon.

6/10 – Okay

Victoria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I didn’t like that you weren’t able to get nothing to eat after 11pm. I didnt like that i paid for all inclusive and I’m able to get an adult beverage after 10pm unless i pay for it. They didn’t have many activities going on the resort. For the amount of money i paid to stay there could have been better.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 17. Jan. 2024
Dear Victoria,Thank you for taking the time to share your feedback with us regarding your recent stay at Alaia Belize. Your concerns are duly noted, and we understand the importance of providing a seamless and satisfying experience for our guests. We also understand that the value for money is crucial, and we sincerely apologize if you felt that your experience did not align with the amount paid. We will carefully review our pricing structure and services to ensure we are providing the best possible value for our guests.We hope to have the opportunity to better serve you in the future.

10/10 – Hervorragend

Katelyn

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved this resort so much! The food is amazing, it was so clean, and new! The staff was friendly and kind. Everyone we came across there even off the resort was kind. We absolutely loved our trip! Go fishing & snorkeling & go to secret beach! Worth it!
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 17. Jan. 2024
Dear Katelyn,Thank you so much for taking the time to share such a glowing review of your recent stay at Alaia Belize! We are absolutely thrilled to hear that you loved your experience with us.Our team works diligently to provide a welcoming and enjoyable environment for our guests, and it's lovely to note that our efforts resonated with you. Your compliments about the amazing food, cleanliness, and the friendliness of our staff are truly appreciated.We're delighted to hear that you took advantage of the various activities, such as fishing, snorkeling, and visiting the secret beach. It's always our goal to offer a diverse range of experiences that cater to the varied interests of our guests.We look forward to welcoming you back to our resort in the future and creating more wonderful memories together.

10/10 – Hervorragend

Matt

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect vacation!
We had the most amazing stay at the Alaia! Our suite was large, beautifully furnished, and impeccably clean. The property is gorgeous with great amenities. The staff was the best we’ve ever had the pleasure of staying with! Gonzalo, Elvis, Alex, Maria, Stacey, and Monica all went above and beyond for us and truly made our trip spectacular. We will be back again.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 17. Jan. 2024
Dear Matt,Thank you so much for taking the time to share such a glowing review of your recent stay at Alaia Belize! We are absolutely thrilled to hear that your experience exceeded your expectations and that you had such an amazing stay with us.It warms our hearts to know that you enjoyed the spacious and beautifully furnished suite, as well as the impeccable cleanliness of our property. We take great pride in providing a comfortable and aesthetically pleasing environment for our guests.We are particularly delighted to hear that our dedicated team, including Gonzalo, Elvis, Alex, Maria, Stacey, and Monica, went above and beyond to make your trip spectacular. We will be sure to pass on your compliments to them—they will be thrilled to know their efforts made a positive impact on your stay.Thank you again for choosing Alaia Belize, and we can't wait to host you again in the future!

10/10 – Hervorragend

Rebecca, Gainesville

Aufenthalt von 5 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 5. Feb. 2024
Thanks for rating us perfectly, Rebecca. We hope to have to pleasure of hosting you again.

10/10 – Hervorragend

Shenell

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Maria Novelo - Marketing Associate am 14. Jan. 2024
Thanks for rating us perfectly, Shenell. Do come back again.

10/10 – Hervorragend

LUIS R

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Maria Novelo - Marketing am 26. Dez. 2023
Thanks so much for rating us perfectly, Luis!

10/10 – Hervorragend

Patrick J

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was extremely friendly and helpful. If you book excursions, try to avoid doing to through the concierge because it is much more expensive. The road to secret beach on a golf cart and jet skiing was a lot of fun. Snorkeling in Shark Alley was amazing. The area around was a bit rough but I never really felt in danger.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Maria Novelo - Marketing Associate am 23. Dez. 2023
Dear Patrick,Thank you so much for your kind words about our friendly and helpful staff! We're delighted to hear that you enjoyed the exciting excursions, from the thrilling golf cart ride to the exhilarating jet skiing and the amazing snorkeling experience at Shark Alley.Your safety is our top priority, and we're glad to hear that you never felt in danger despite the rough areas around. We're committed to continuously improving and providing memorable experiences for our guests. We look forward to welcoming you back for more adventures in the future!regards,

2/10 – Ungenügend

Dantwane

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Have book a partial ocean view suite. Check into Alaia on a Saturday got my room keys went up to my room . Once got into the room did a walk around the room and notice issues with the room toilet wasn’t working, sliding door to the kitchen balcony had red tape inside to cover it up, refrigerator ice maker wasn’t working, the room balcony window that don’t move had air coming inside. Went downstairs to the front desk to let them know about the issues. They said we’re going to send someone from maintenance, the person from maintenance didn’t show up until Monday night. Maintenance came but only came to check the toilet. Maintenance told me that they didn’t tell them about the other issues. The Toilet stop working 5 minutes after they left. Went back down to front desk for the 2nd time to let them know I’m still have the same issues . They said they will send maintenance again. Tuesday came nobody showed up . Tuesday night went back to the front desk for the 3rd time to complain again. That’s when the general manager came out to talk to me . General manager came to my room with maintenance to check all the issues. Once maintenance was checking the sliding door lock he said to the general manager he knew the sliding door didn’t lock. So I felt like they didn’t care about my safety also didn’t care security. Maintenance came back after 8pm to fix all the issues. I didn’t enjoy the suite due to the issues I was having issue with the room . All 3 balcony’s had mosquitoes.
Antwort von Maria Novelo - Marketing Associate am 22. Dez. 2023
Greetings Dantwane,Thank you for your continued communication regarding your recent stay at Alaia Belize. I appreciate the opportunity to revisit and clarify the details of our resolution.I recall our discussion regarding the engineering issues you encountered during your stay. It's important to note that, together, we agreed upon a fair and reasonable solution – a refund for one night. I'm pleased to remember that you expressed satisfaction with this resolution and acknowledged that the rest of your stay was enjoyable despite the initial challenges.Our decision to offer a one-night refund was made collaboratively, with your agreement and understanding. This gesture was intended as a sincere apology for the inconvenience caused, while also reflecting the overall positive experience you had during the remainder of your stay.We take pride in ensuring our guests feel heard and valued, and our team was committed to addressing your concerns promptly and effectively. It's heartening to know that, apart from the issues encountered, you had a great time at our resort.As we move forward, I assure you that your feedback has been invaluable in helping us improve our services. We are dedicated to ensuring all our guests have a memorable and pleasant experience at Alaia Belize.Please feel free to reach out if there's anything else you wish to discuss or if I can assist you further in any way. We look forward to the opportunity of welcoming you back to our resort, where we hope to exceed your expectations on your next visit.

10/10 – Hervorragend

Gayle

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
December getaway
We loved this property! We stayed there in early to mid December and apparently this was before the holiday rush. We never had a problem getting chairs at the pool. The staff was very courteous and very eager to help. Everyone we encountered was respectful, often knew our names and always willing to accommodate. The morning breakfast buffet was robust with many delicious options. We ordered room service several times and it was delicious and quick. Our room - which was a suite with an ocean view - was fabulous! Having two bathrooms was a bonus and our balcony was the size of a large bedroom. The kitchen was fully equipped and very generous in size. We did not rent a golf cart, so we walked to a couple of local nearby restaurants which were very good. We also used the hotel for a snorkel trip and the staff was terrific and the price was very reasonable. We could come back in a minute!!
Aufenthalt von 8 Nächten im Dezember 2023
Antwort von Maria Novelo - Marketing Associate am 19. Dez. 2023
Dear Gayle,Thank you so much for your incredibly positive and detailed review of your stay at our property! It brings us immense joy to know that you found our staff courteous, eager to help, and respectful. We take great pride in providing exceptional service, and it is gratifying to learn that our team members contributed positively to your stay. We are thrilled that you enjoyed the amenities, from the morning breakfast buffet to the room service, and that your suite with an ocean view exceeded your expectations.Glad you were able to take advantage of our fully equipped kitchen, spacious balcony, and the convenience of having two bathrooms in your suite. We appreciate you highlighting the positive aspects of your stay, including the ease of getting pool chairs and the enjoyable snorkel trip organized by our staff.Your feedback serves as a great motivation for our team, and we are genuinely grateful for your kind words. We would be honored to welcome you back at any time, and we look forward to the opportunity of hosting you again in the future.reagrds,

8/10 – Gut

Katelyn, Miami

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The Alaia resort was very nice and clean, but we felt the staff could have been more attentive. Booking through a third party felt like a hinderance and like we weren’t given the same experience as a result. It was a shame because the resort was great itself and was a very nice stay aside from this aspect.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Maria Novelo - Marketing am 19. Dez. 2023
Dear Katelyn,Thank you for taking the time to share your feedback on your recent stay at Alaia Belize. At Alaia, we strive to provide exceptional service, and it is disheartening to read that we fell short of your expectations in this regard. Rest assured, we will address this matter with our team to ensure that we enhance our level of attentiveness and guest service.Regarding your experience with booking through a third party, we apologize if this caused any inconvenience or gave you the impression of a diminished experience. We understand the importance of a seamless booking process and will explore ways to improve communication and coordination with third-party partners to ensure a smoother experience for our guests.We hope to have the opportunity to welcome you back to Alaia Resort in the future, providing you with an even better experience.

10/10 – Hervorragend

Maliyah

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Maria Novelo - Marketing Associate am 8. Jan. 2024
Thank you for rating us perfectly, Maliyah! We hope to host you once again.

10/10 – Hervorragend

Andrew

Aufenthalt von 6 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 5. Dez. 2023
Thank you for rating us perfectly, Andrew! We hope to see you back.

10/10 – Hervorragend

Ramesh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was well maintained, I must commend about the staff on site, they were very courteous, helpful and very polite. The property is well located and excellant sea side views. The pools were very clean and perfect condition. Dinning options were very good, specially for us who are vegetarians.
Aufenthalt von 7 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 5. Dez. 2023
Dear Ramesh,Thank you for taking the time to share your delightful feedback with us! We're thrilled to hear about your positive experiences at Alaia Belize.Our dedicated team takes great pride in providing exceptional service, and it's truly heartening to know that their courtesy, helpfulness, and politeness made a positive impact on your stay. We're pleased to learn that you enjoyed the well-maintained property, excellent sea views, and the pristine condition of our pools. Moreover, it's wonderful to hear that our dining options catered well to your vegetarian preferences.Your kind words motivate us to continue delivering memorable experiences to our valued guests. We look forward to welcoming you back to Alaia Belize for another exceptional stay in the future.

8/10 – Gut

Femke

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 1. Dez. 2023
Thanks for rating us, Femke. We hope to see you back for another great stay.

8/10 – Gut

Sanja

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 1. Dez. 2023
Thanks for rating us, Sanja. We hope to welcome you back.

10/10 – Hervorragend

Kareen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 1. Dez. 2023
Thanks for rating us perfectly, Kareen!

10/10 – Hervorragend

Malcolm L

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Awesome place
Aufenthalt von 4 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 21. Nov. 2023
Thank you for rating us perfectly, Malcolm! We to see you back!

10/10 – Hervorragend

Crystal, Monaca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 17. Nov. 2023
Thank you for rating us 5-star, Crystal.

10/10 – Hervorragend

Victor

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
it was an amazing experience, will recommend to anyone, would like more options or ways on to how find trips
Aufenthalt von 4 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 13. Nov. 2023
Dear Victor,Thank you for your wonderful review and for recommending our resort to others. We're thrilled to hear that you had an amazing experience during your stay.We will certainly explore additional ways to assist our guests in discovering and accessing a variety of trips and excursions, ensuring a more seamless and enjoyable experience.Hope to have the pleasure of welcoming you back for more memorable experiences in the future.

6/10 – Okay

Natalia

Aufenthalt von 7 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 1. Dez. 2023
Thanks for rating us, Natalia....seems there is room for improvement, please let us know how we can improve our guest experience. Hope to have you back.

10/10 – Hervorragend

Joan, Gainesville

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spectacular accommodations! Pure luxury hotel!!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Maria Novelo - Marketing Associate am 10. Nov. 2023
Thank you so much for the perfect rating and kind words... we appreciate you and look forward to hosting you once again.

8/10 – Gut

Kathleen

Aufenthalt von 1 Nacht im November 2023
Antwort von Maria Novelo - Marketing Associate am 1. Dez. 2023
Thank you for rating us, Kathleen. Hope to see you back.

6/10 – Okay

Ashley

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Poor communication amongst staff. Slow service in regards to any type of service pertaining to room requests or never showed up at all. Phone never answered to restaurants. Not worth the amount of money being charged for poor service. Always out of something. Overcharged for services that were complimentary as per third party booking. I had to look up email to show proof of what was included complimentary at booking. Need to update computer technology as staff stated no showing on their end that matched my booking services. Won’t return. Just overall ok. Very disappointed.
Aufenthalt von 6 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 13. Nov. 2023
Dear Ashley,Thank you for taking time to share your feedback with us. Rest assured, we take these matters very seriously and are actively working to address the issues you've raised. We are implementing measures to enhance communication among our staff and to streamline our service procedures to ensure a more efficient and pleasant experience for our guests.We understand your frustration and regret that we did not meet your expectations. It is our goal to provide exceptional service and value for our guests, and we are genuinely sorry for falling short during your visit.Regarding the discrepancies in charges, we are conducting a thorough review to ensure that our billing aligns with the services provided and the terms of your booking. Your concerns have been shared with our management team to prevent such occurrences in the future.We genuinely hope that you might reconsider and give us another opportunity to showcase the level of service and hospitality we aspire to deliver. If there's anything else we can do to address your concerns or if you'd like to discuss this matter further, please do not hesitate to reach out to us directly.

6/10 – Okay

Lidia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
The proprty is nice the food is gross. They cater to American populations and mess up the food- expensive, not tasty and presentation is blah. ALSO THE PROPERTY IS 1.5 MILES south od airport and even farther from san pedro town. I ordered an arnold palmer and notice black bugs at the bottom of the glass. Took one picture before the waiter took my glass abd said he will tell the bar tender. When i brough it to the managers attention he was like i have never had this reported before, yeah no kidding you all cover it up. When i showed him pictures, he went to the bar and in 20 sec. The bar tebder said it was tea leaves from the tea. Tea leaves dont have legs and antenna. Plus a few bugs had this cloudy bubble around them - that is NOT tea leaves. The food manager kept asking me where i would be having dinner in the resort and they would comp my bill. I said i wouldnt be eating another thing from the resort and only drinking it it came from an unopened bottle. I would take my chances eating sand flies.
Aufenthalt von 5 Nächten im November 2023
Antwort von Maria Novelo - Marketing Associate am 13. Nov. 2023
Dear Lidia,Thank you for taking time to share with us your feedback regarding your visit at Alaia Belize. Rest assured, your concerns have been taken seriously and addressed with the utmost urgency. Our team is investigating the incident thoroughly to ensure such lapses do not recur. We are committed to upholding the highest standards of hygiene and service, and your experience does not reflect the level of quality we strive to maintain. It is our aim to provide an exceptional and enjoyable experience for all our guests, and we regret that we fell short of meeting your expectations.We would appreciate the opportunity to make this right for you. Your concerns have been shared with the respective departments for immediate action, and we assure you that corrective measures are being taken.We hope you might consider giving us another chance in the future to showcase the true quality of our services.Please feel free to reach out directly to discuss this matter further or if there is anything else we can do to address your concerns.