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Reviews of Margaritaville Beach Resort Ambergris Caye - Belize

3.5 out of 5
Margaritaville Beach Resort Ambergris Caye - Belize
Parcel 8843, Block 7 Mile 12.5, North, San Pedro, Ambergis Caye

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 39 reviews" "
Rating 8 - Good. 7 out of 39 reviews" "
Rating 6 - Okay. 7 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Stayed 6 nights in Apr 2024

8/10 Good

Keinonya

Liked: Staff & service
The property needs to be more lit at night so you see the numbers on the rooms. They need a hot tub!
Stayed 3 nights in Mar 2024
Response from Ken on 4 May 2024
Dear KeinonyaThank you for sharing your feedback following your recent stay with us at the Margaritaville Beach Resort Ambergris Caye - Belize. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Margaritaville Beach Resort Ambergris Caye - Belize.We do hope that you will give us the opportunity to welcome you back again in the future.

10/10 Excellent

Latasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and the customer service was outstanding. Ferra (I think is how you spell her name & Deondre was amazing. When I arrived in Belize my phone was stolen at the ferry and I was using find my iPhone to track it. Deondre (the person who picks up guest from the ferry) came and immediately took me to the police station to get help with approaching the people who had stop my phone. Once that was over he took us to a place to have dinner and then to the resort. One thing that’s important to note is the transportation. Once arrived at Belieze airport we had to take a 15/20 min cab to the ferry doc this was about $30-35 next we took the ferry to the is (Ambergris Caye) this was about an hour or so but the view was absolutely beautiful so I didn’t mind the ferry at all. The cost was about $55 for a round trip or $24 one way. When the ferry arrived I was picked up by the resort and the ride was about 45-60 minutes by cab or 20/25 mins by boat (the resort has both options free) so I’ll be honest this resort was a little distance but it was worth it. I looked at MANY resorts and the weren’t nearly as beautiful. So if I had to do it again I would definitely pick the same resort. They have two beautiful pool areas, a spa, gym, right on the beach and a nice restaurant. Not to mention my beautiful two bedroom two bathroom condo style room. Plenty of space. I loved it, it was super clean but I spent most of my time it the pool. The resort & staff were amazing.
Stayed 4 nights in Apr 2024
Response from Ken on 19 Apr 2024
Dear Valued GuestThank you for sharing your feedback following your recent stay with us at the Margaritaville Beach Resort Ambergris Caye - Belize. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Margaritaville Beach Resort Ambergris Caye - Belize our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.

6/10 Okay

Mary F

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Not much variety of food, no activities in pool or hotel, barely no staff at night, only one boat to San Pedro 7am returning 5pm.
Stayed 5 nights in Apr 2024
Response from Ken on 19 Apr 2024
DearMary FThank you for sharing your feedback following your recent stay with us at the Margaritaville Beach Resort Ambergris Caye - Belize. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Margaritaville Beach Resort Ambergris Caye - Belize our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.

10/10 Excellent

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great! The chef came out to see us. The food at the resort was delicious. Lots of fish off the dock for snorkelling. We loved it!
Stayed 7 nights in Mar 2024
Response from Ken on 29 Mar 2024
Dear StephenThe fact that you are reading this message indicates that you have completed our Guest Satisfaction Questionnaire following your stay with us at Margaritaville Beach Resort Ambergris Caye - Belize and that we owe you a debt of thanks.We are very appreciative of the time you have taken to share your experiences and ultimately assist in our analysis and we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

10/10 Excellent

Cara Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you truly want to get away from it all this is your place to go. It is the 2nd northern most resort from San Pedro. Very quiet, but beautiful. The staff was great.
Stayed 6 nights in Mar 2024
Response from Ken on 29 Mar 2024
Cara LeeThe fact that you are reading this message indicates that you have completed our Guest Satisfaction Questionnaire following your stay with us at Margaritaville Beach Resort Ambergris Caye - Belize and that we owe you a debt of thanks.We are very appreciative of the time you have taken to share your experiences and ultimately assist in our analysis and we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

10/10 Excellent

Blandine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort! I will definitely be back.
Stayed 5 nights in Feb 2024
Response from Ken on 29 Mar 2024
Dear BlandineWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ken on 29 Mar 2024
Dear KristinWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

4/10 Poor

Paul

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stranded in the jungle
Everyone, please read this before you go. It is far from town! The drive is painful and enjoyable. I would highly recommend looking at other options. It's like the owners of this resort stranded everyone on this side of San Pedro and over priced everything to scam the guests! The food was horrible! I feel bad for Ken! He's so lovely and deserves to run a better place because this place is a dump. I would never again return to my life. We left early; this could've ruined our entire trip, and the worst part about this dump is that the prices are so high!!!
Stayed 3 nights in Feb 2024
Response from Ken on 29 Mar 2024
Dear PaulWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
beautiful but too slow.
The facility is new and beautiful. The pool and pier are great. The service staff is very kindly however wait and bar staff need more training and supplies. Barn had no soda water, tonic, ran out of draft beer, Usually took a long time to get a drink or meal service/
Stayed 7 nights in Feb 2024
Response from Ken on 29 Mar 2024
Dear MichaelWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

6/10 Okay

heather

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Ken on 29 Mar 2024
Dear HeatherWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

2/10 Terrible

Corey

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
There weren’t many food options at this resort was forced to eat whatever they had.
Stayed 5 nights in Feb 2024
Response from Ken on 29 Mar 2024
Dear CoreyWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

6/10 Okay

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ken on 29 Mar 2024
Dear ShanaWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

10/10 Excellent

Dan, Mahtomedi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience at this resort. We did have to ask to get the $100 resort credit as they didn’t have it on file and it was a promo that should’ve been included in our booking.
Stayed 7 nights in Jan 2024
Response from Ken on 29 Mar 2024
Dear DanWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

6/10 Okay

LaTasha

Travelled with group
Disliked: Staff & service, amenities
My experience at Margaritaville was deeply disappointing. While the resort may have been clean and well-maintained, it was overshadowed by several significant drawbacks. The frequent power outages were a major inconvenience. It's frustrating to be staying at a supposedly luxurious resort only to find yourself without electricity for extended periods. Additionally, the limited dining options and poor-quality food further dampened our stay. We had hoped for a variety of culinary experiences but were met with disappointment instead. The fact that there was only one restaurant option available during our visit was truly disheartening. Furthermore, the lack of staff and missing amenities described on their website added to our frustrations. It felt as though we were not receiving the level of service we had expected or paid for. The explanation that this was their "down season" did little to alleviate our concerns. If it truly was their off-peak period, why continue taking reservations and providing subpar service? This inconsistency left us questioning their commitment to guest satisfaction. Moreover, the logistical challenges surrounding transportation highlighted another flaw in Margaritaville's operations. Having such limited boat schedules meant that guests were essentially stranded on or off the island if they missed those specific departure times – an unacceptable situation for any vacation destination.
Stayed 5 nights in Jan 2024
Response from Ken on 29 Mar 2024
Dear La TashaWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loving Belize
I had the best time there. Incredible staff. Delicious food. Can't wait to go back
Stayed 5 nights in Nov 2023
Response from Ken on 29 Mar 2024
Dear Value GuestWe are very appreciative of the time you have taken to share your experiences and ultimately assist in leaving a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

8/10 Good

stacy

Liked: Cleanliness, staff & service, property conditions & facilities
We had room 812 and even tho it’s a new resort, I don’t know if it was inspected because our bathroom had absolutely not one electrical outlet. We cannot do our hair, use electric razor, plug in makeup mirror, nothing. And it’s not like we couldn’t find it, my fiancé is an electrician. He thinks they drywalled over it. I had to use a plug in bedroom but it wasn’t near a mirror so had to use my hand held mirror to do hair. The sand bugs were absolutely horrible. I have about 50 bites on my legs & same with other guests. They need to spray. I did not know they charge a daily resort fee per person on top of price & many things were extra. For ex, you have to pay $75 to use the bbq if you wanted to cook yourself. There is just a fridge in room, no kitchens to make your own food like other resorts on island. The Pickleball court is included in the resort fee, but they wanted to charge you to use the paddles and balls. Very remote & far from town. So not being able to make some meals in room was very inconvenient. You don’t have another option to eat but in their restaurant.
Stayed 5 nights in Dec 2023
Response from Ken on 29 Mar 2024
Dear Value GuestWe are very appreciative of the time you have taken to share your experiences and ultimately assist in leaving a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, the staff, service and food was exceptional. Pool area and drinks were great as well. However, property location is super inconvenient if you're planning on doing more than just stay at the resort because you will be 1-2 hours way from the downtown of San Pedro. When we landed to San Pedro's Airport around noon, two staff members received us there and drove us on a golf car (wich is one of the island main transportation) to their office (that was 2-3 minutes drive). They offer a shuttle boat to the resort but it doesn't leave until 5:00pm which means you will not get to the resort until around 5:30pm - 6:00pm unless you pay for a taxi that cost " $100usd pp" cash. After you're at the resort you can stay there and relax, and enjoy the quietness. According to the staff to enjoy the beach, the best time to go is December and January because of the Sargassum. For me, I didn't like the moody feel of the sand at the beach resort. The resort only offers two shuttle on at 7am from the resort to the downtown and back a 5pm. We rented a golf cart for 1 day to go to Secret Beach without depending on the boat. For the golf cart you, front desk will help you requesting one, FYI the will call for one and someone will bring it from downtown to drop it off at the resort, plan ahead to have it by the morning or at least 1.5hr before the time you need it because is not grab and go. The cost for the golf cart was $55usd for the day plus $30usd for the dropoff.
Stayed 3 nights in Dec 2023
Response from Ken on 29 Mar 2024
Dear MiguelWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Ken on 29 Mar 2024
Dear MeganWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

6/10 Okay

Makeda

Stayed 5 nights in Dec 2023
Response from Pedro on 27 Dec 2023
Greetings from Margaritaville Beach Resort, Belize!Thanks for rating us. Hope you are having an amazing day.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Everything was perfect, 20 out of 10, wish my trip was longer
Stayed 5 nights in Dec 2023
Response from Pedro on 24 Dec 2023
Good day Mr. Pateman, Greetings from Margaritaville Beach Resort, Belize! We appreciate that you manage to take time off your busy schedule to leave us an honest review. Here at Margaritaville Beach resort we wish you a merry Christmas, hope you enjoy Dangriga to its fullest.

8/10 Good

Jayla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Nov 2023
Response from Pedro on 16 Dec 2023
Good day, sunny greetings form Margaritaville Beach Resort. Thanks for taking some time out of your busy schedule to leave us your review.

10/10 Excellent

jesly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has been such a great place to retreat away from city night life in San Pedro. We were able to relax our days there and enjoy activities provided at the same time. We went kayaking, bicycling, star gazing, karaoke, crab race, beach swimming and pool swimming in both pool locations. I was also able to do my nails in the spa which was nice and lovely. There were massages provided but I didn’t get the chance to enjoy that. I will next time for sure! The chefs were super welcoming and nice. They introduced themselves to our family and the food was super incredible! The staff were all super sweet and helpful. The suites were super clean, comfortable and relaxing. We will definitely be coming back for another getaway! Thank you Margaritaville for a great time during our stay.
Stayed 2 nights in Nov 2023
Response from Pedro on 29 Nov 2023
Good morning, sunny greeting from Margaritaville staff. We appreciate that you manage to take time off your busy travel day. Everyone at Margaritaville wishes you safe travels. We all hope that you share your experience with friends and family. We honored to read that you are considering us once more for your next visit. Be safe and hope you have a smooth travel. Fins Up!!

8/10 Good

Raia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool For kids, nice and clean resort friendly staff.
Stayed 7 nights in Nov 2023
Response from Pedro on 29 Nov 2023
Good day, thank you for taking time and leaving an honest review. We appreciate that you choose to stay with us. Please have a wonderful day. Fins Up!

10/10 Excellent

Nedeva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how all of the staff were accommodating. Kevin, Reiner, Deondre, and Salvador made my entire experience better than I expected. The facilities were very clean and the resort was a nice/quiet getaway. I felt very safe and able to enjoy my relaxing vacation. I do wish there were more dining options on the property but the choices they did provide were great.
Stayed 4 nights in Aug 2023
Response from Darwin on 7 Sept 2023
We are pleased that your stay with us was a memorable one! Our staff is what makes Margaritaville! Thanks for the visit and we hope you come back someday.

10/10 Excellent

ashlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Belizean-American who had not been to Belize in almost 20 years, I am very pleased to say I enjoyed my stay at Margaritaville Beach Resort Ambergris Caye. The staff was very warm and welcoming. This was my first time visiting San Pedro and I was here to celebrate my birthday. There weren't many authentic Belizean dishes on the menu but the chef accommodated me and made me a custom Belizean breakfast and a delicious birthday dinner. A drawback was the extensive amount of mosquitos; I could not step out the room without being bitten within seconds. There weren't other dining options around the resort because it is very secluded from the rest of San Pedro. Overall, beautiful property and I would definitely stay again with family.
Stayed 3 nights in Aug 2023
Response from Darwin on 2 Sept 2023
Thanks for your review. we appreciate your time spent with us here at Margaritaville.Looking forward to your return stay with us!

6/10 Okay

Johnetta

Liked: Cleanliness, staff & service, amenities
This is Margaritaville location is located in what appears to be an isolated area of the island. Once you arrive to the island, you must take a water shuttle or taxi (that cost $100 in US cash) to get to the resort. At the time of my booking, I was not notified of these things. Once I arrived to the island, I was greeted by two Margaritaville staff members who walked me to their reservation center, which was a very short walk. Once there they did a check in process, and after told me that I had to wait until 5 PM to get the water shuttle. They advised that I could tour the island or go and get lunch because it was 1:00 PM. I have been traveling all day to get to Belize and I was not interested in anything but a nap they offered to help me rent a golf cart for $55 in US cash but I declined as I would not know how to drive to the resort , in the end, they split the rate for the taxi for me to get to the resort because I did not want to wait for the shuttle that was coming 4 hours later. I was told that this was their off-season, and that the shuttle left the resort at 7 AM in the morning coming to the main island and returned to the resort at 5 PM. Not many options to get off of the resort. The staff, however, were very friendly and accommodating, the best they could be. My room was changed from a 2 bdrm Oceanview to a 1 bdrm resort view, because of ants. This would not have been a problem. I am still waiting for a refund weeks later from the rate difference.
Stayed 4 nights in Aug 2023
Response from Darwin on 2 Sept 2023
Thank you for the feedback on your stay with us at Margaritaville! We will ensure that these mishaps are sorted out as we get more exposure in guest experience. Fins Up!

6/10 Okay

Gary

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The awesome: great ocean view for relaxation The good: most of the staff are awesome, friendly, cordial, helpful, nice, welcoming The not so good: resort is very remote. While you can take a cab or golf cart to town or the beach, the only realistic method of accessing the resort is by boat. If there are no guests arriving or departing, the boat doesn’t run and you’re stuck at the resort There are basically no activities. All excursions run out of San Pedro, about 15 miles away. On site, there is a volleyball net across the parking lot, jenga, cornhole, kayaks and a pool. Technically, there are two pools, but the second was green… The bad: the smell is horrible. The staff will tell you it’s the seaweed; however, the seaweed washes up on the entire island. All beach properties remove the seaweed, but only at Margaritaville does it smell bad. Sargassum can develop a “sulfur” smell, but Margaritaville smells like raw sewage. I think the smell comes from their sewer/septic system The inexcusable: upon check-in, they ask for a credit card for “incidentals”, and that’s reasonable. However, tacking on $100/day for “resort fee” is reprehensible
Stayed 6 nights in Jul 2023
Response from Ken on 9 Aug 2023
Hi GaryThanks for your review. We thank you for staying with us and please note that your recommendations are highly appreciated.Kind Regards

10/10 Excellent

Kyle W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The extremely friendly, informative, and helpful staff. The rooms (condo that could easily sleep 5 if need be) were always cleaned every morning. It is very remote on the Island off the coast of Belize called San Pedro. It can take 1 hr by golf cart or slow car to get 14 miles from town to resort. One restaurant and 2 bars there for now. Plans to expand the property in Spring 2024 will hopefully bring a paved road to Margaritaville! My kids loved it, and nearby attractions made having a golf cart for 3 days very useful. Free pick-up and drop off at the dock near the airport in San Pedro. Being so isolated all the snorkeling and dive boats come to you on the large property dock.
Stayed 8 nights in Jun 2023
Response from Marleen on 20 Jul 2023
Hi Kyle We're happy to hear that you had a great experience with us and that your kids enjoyed their stay. Your review made our day! Our Team works very hard to keep our guest happy and they will be pleased to learn that their hard work pays off. But we can only do it thanks to amazing guest like you. Thanks again and hope to see you soon. Fins Up!

10/10 Excellent

Michael

Stayed 8 nights in Jun 2023
Response from Ken on 29 Jul 2023
Hi Michael Thanks for your kind, Review. Looking forward to hosting you in the near future.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Ken on 27 Jul 2023
Hi DennisThanks for your kind review. We do hope you had a great experience here in Belize and at Margaritaville Beach Resort Belize.

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2023
Response from Ken on 11 May 2023
Hi Angela,Thanks for your honest review. We do hope on your return trip that we will be able to meet all your expectations. Fins Up!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The employees, especially Daniel and restaurant staff and boat captains.
Stayed 7 nights in Apr 2023
Response from Marleen on 25 Apr 2023
Dear PatrickHappy review we thank you very much. delighted to learn that you loved our staff, I will be sure to let Daniel, the restaurant staff and boat captains know that they are loved I am sure it will mean much to them. Again, thank you for choosing to stay with us. Looking forward to your next visit!

4/10 Poor

Pierluigi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately, the beach area was still under construction and we could not enjoy the sand and the water as we planned/hoped to. Also the only restaurant in the property had a limited menu and many of dishes were unavailable. Not a good experience for our group.
Stayed 7 nights in Apr 2023
Response from Rodolfo on 28 Apr 2023
Dear Pierluigi On behalf of the management team and our staff at Margaritaville Beach Resort Ambergris Caye - Belize, we appreciate the time taken to write about your recent experience. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us.Seaweed season started last month in all Caribbean area from United states until Brazil coast, this is something that we cannot control, as you have seen while you were at the property, we did our best effort with machines and staff to keep clean the area but was not enough.We pampered you and your family as much as we could while at the hotel with a personalize services, any way thanks you for your comments and I hope to see you in a future with no seaweed on the beach.Our restaurant service has some seasonal dishes like the lobsters tail and today nothing is missing anymore.Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us.

2/10 Terrible

Shelly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Marleen on 23 Apr 2023
Noted with thanks.

4/10 Poor

Marcos

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is nice, but services are absolutely poor. Food is terrible. We had problems with the boat, our fridge not only was not working, but the management neglected for two days. The tv was not working either and the group blocks access to cell phones/laptops, blocking screen mirroring. A lot of things unnaceptable. The dinner for New Year´s Eve was incredible. USD150 each without drinks, only a welcome cocktail. One option as a starter, a Lobster Bisque which finished before our dinner. Two options of main dishes (only steaks), unacceptable in a Caribbean Island. We ordered the Ribeye medium rare. Both of them were served much more than well done. We decided not to try the desserts. The staff tried some times to be kind, but with absolutely no training. No one could give a precise answer on anything - places, tours, distances. Our suite was supposed to have a fully equiped kitchen. That was another joke. Two pans, one knife, not a single tray, a tin. We were not treated in a polite way by the management, which simply limited to say: "There is nothing I can do". Last, but not least, the invoice brought no description of the services and of the items purchased and we could even confirm whether all food/beverages referred to our suite. Many guests reported that were Karisma members and were deeply disappointed, considering no contest the worst hotel in the chain. I will make a formal complaint to Karisma Hotels. All pictures and invoices are available to confirm.
Stayed 8 nights in Dec 2023
Response from Ken on 29 Mar 2024
Dear MarcosWe are very appreciative of the time you have taken to share your experiences and ultimately leaving us a review, we are committed to utilizing the insight gained to contemplate and implement worthwhile improvements. Once again, we are extremely grateful for your contributing your valuable time, providing your honest feedback, and your thoughtful suggestions.

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Pedro on 28 Nov 2023
Thanks for staying with us! Looking forward to seeing you back at Margaritaville Beach Resort Belize. It was a pleasure hosting you.