Hôtels familiaux à Sant'Anna, Mascali

"Bel hotel légèrement vieillissant. Très belle vue sur la mer. Personnel très sympathique et accomodant. Bonne option restaurant dans l’hotel"

"Bonne situation. Beaucoup de commodité "

"Do yourself a favor: choose another hotel. Like several other reviews mention — and I can confirm — this hotel is sadly neglected and in a miserable state: broken shower door, ripped-off moldings, broken sun loungers, etc. The list is long! Cleanliness is poor: I found someone else's hair on the sink counter and on my bed at check-in. Old band-aids lay around the pool area for two days. A half-eaten, rotting apple was decomposing among the flowers on the room balcony. The balconies are filthy, the public toilets are dirty — and on and on. It’s a shame, because the location is good and the view is beautiful, but everything else shows a blatant lack of care — especially for the price. The internet doesn’t work — the Wi-Fi is extremely slow. I emailed them before my arrival to organize my trip and an excursion, and they took more than 10 days to reply — an unreasonable delay for customer service. Getting to the hotel is dangerous, with a steep slope and a 180-degree turn. At least they offer valet parking for €30 per night. I chose this hotel last minute because it was the only one available with a room for three people. But don’t make the same mistake — avoid this hotel."

"I found the staff (except Rita in charge of Customer Service) very very rude and impatient. At check out, the man was so rude, no thank you, no smiling, no asking how was your stay, nothing ! Did not even looked at me. "

"Un magnifique hôtel avec de réels prestations 4 étoiles ! (Ce qui souvent n’est pas le cas chez la concurrence). Du personnel très professionnel souriant et toujours disponible. Les + de cet hôtel : les chambres bien isolées du bruit, la piscine, la plage privée et un resto extraordinaire à un prix tout à fait raisonnable."

"Super établissement, nous avons passé un agréable séjour, le personnel est au top. Et la chambre est superbe."

"Excellent service , conciergerie haut niveau , Un seul mauvais point piscine pas entretenue."

"Personnel très poli et agréable, accès à la mer depuis l'hôtel (pas de plage) parking gratuit et sécurisé, piscine magnifique avec ses multiples transats et les serviettes à disposition "

" Hôtel bien placé le personnel super les repas et petit déjeuner super. Seul a améliorer les salles de bains un peu veillottes et la climatisation qui n'est pas optimale dans les chambres. Mais super endroit j'y retournerait sans aucun doute. "