Agrotourisme à Santa Ana Pueblo

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« Bon accueil, chambre propre, petit déjeuner simple mais complet. Point négatif, la caution de 50$ prélevée sur ma carte et qui devait être remboursée lors du checkout, ne l'est toujours pas. J'espère qu'elle va l'être bientôt. Pas très professionnel de la part de la direction. »

« I paid the extra charge for the breakfast when I booked the room, then I was charged again for the breakfast upon check out, I brought it to the attention of the Manager and he said “oh you’re exactly right, I will adjust that right now”, he did not, had to call again to get the charge reversed. The attendant that checked me in was not professional, burping while he discussed the room direction. The breakfast attendant was rude, only one of us ate breakfast, yet paid for two. It was...

« The breakfast was good. I like the location. It is near many things. I did not like that the room was not cleaned. The floor was very dirty. We were so tired from traveling all day long that we did not make it an issue at the hotel, but if it were my vacation, I would not accept a room that dirty. »

« Hôtel très agréable, propre et calme. Le personnel très accueillant »

« Very good customer service. Only Burger King close by by walking. 30 minutes walk to the balloon festival though which is great »

« Personnel très agréable »

« Stained, dirty cushions on the outdoor furniture made it difficult to feel comfortable sitting down on them. My room had a window facing i-25 so the noise at night made it tough to fall asleep. The coffee maker in the room was missing the filter basket so i was unable to make a cup of coffee. Often found the Starbucks in the lobby unattended with no way to place an order. »

« I usually appreciate Tru but his hotel in ABQ is very far from the usual standards of comfort of the others sisters locations of Tru hotels. First, staff is managed by Randi who has absolutly nothing to do with clients satisfaction. A intensive training to understand basics commercial behaviour seams necessary for this team... That's the first time I observe a no- solution manager in a Tru... Second, a gas station Maverick is just in front of the entrance and the hotel is just located at...