Hall

Avis sur Quality Inn - Near Serenoa Golf Club

2.5 out of 5

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 266 avis sur 960." "
Note des voyageurs de 8 (Bien), d’après 294 avis sur 960." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 960." "
Note des voyageurs de 4 (Médiocre), d’après 106 avis sur 960." "
Note des voyageurs de 2 (Horrible), d’après 131 avis sur 960." "

7,4/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Jean

Les points forts : Propreté, personnel et service, équipements
Téléphone dans la chambre fonctionne pas.zLa dame mexicaine au dejjeuner super bonne et service parfait
Séjour de 2 nuits en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Jean,We appreciate your feedback regarding our breakfast service. If you encounter any issues during your stay, feel free to reach out to our management team directly. Your comments help us improve our guest experience.

10/10 Excellent

Sylvain

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed very comfortable, clean and good breakfast
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Sylvain,Thank you for your feedback! We're pleased to hear that you found the bed comfortable and enjoyed our clean rooms. It's great to know that you also enjoyed our breakfast options. We appreciate your kind words and hope to welcome you back again in the future!

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Hervé

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Jean -Marc

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Juste une nuit ok
Bon pour une nuit de passage c'est tout

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Jan

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
no staff doors open, homeless in parking lot
Séjour de 2 nuits en mai 2024

10/10 Excellent

Genesis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect for overnight baseball trip
Séjour de 2 nuits en avril 2024
Réponse de Manager le 10 mai 2024
Hello Stephanie,We are thrilled to hear that our hotel's accommodations suited your needs during your overnight baseball trip. We hope you enjoyed your stay with us and that we were able to contribute to a great experience. If you have any further feedback or require assistance, please don't hesitate to reach out.

6/10 Satisfaisant

Joseph

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Joseph,We appreciate you choosing to stay with us and hope you had a pleasant experience overall. If there are any areas where we can improve, please don't hesitate to contact us directly. We value your feedback and would love the opportunity to address any concerns you may have.

4/10 Médiocre

William

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Didn’t like the garbage cans overflowing with beer cans next to the pool. My granddaughters would not even attempt to go near the pool. We had to pass it both nights we were retuning to the hotel. Made us promise never to stay at this hotel again. Also saw 2 cockroaches in our room. 1st floor. Beds were comfortable which was probably the only good thing. But basically we were only there to sleep so……..
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello William, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Estee, Sunrise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
One of the nicest Quality Inn hotels I have stayed in.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Estee,We are delighted to hear that you found our Quality Inn to be one of the nicest you've stayed in. We strive to provide all our guests with exceptional service and a comfortable stay. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable experience soon.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 1 mai 2024
Hello Elizabeth,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

10/10 Excellent

Carmen

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's very homey feeling everyone stays to themselves but I didn't like the pool gets locked so early if your being quiet and respectful they should let you stay.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 25 avr. 2024
Hello Carmen,Thank you for sharing your feedback with us. We understand your desire for extended pool hours. We appreciate your suggestion and will share it with our management team for their consideration. We hope to welcome you back for another stay in the future.

10/10 Excellent

David C

Les points forts : Équipements
Lots of people just hanging out in the parking lot for hours at a time. Just kind of weird but nobody bothered me.
Séjour de 3 nuits en avril 2024
Réponse de Manager le 19 avr. 2024
Hello David C,We appreciate you bringing this to our attention and apologize for any discomfort you may have felt. Your feedback will be shared with the appropriate teams for review. Thank you for choosing to stay with us, your comfort and safety are our top priorities.

10/10 Excellent

Carlos

Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Carlos,We're thrilled you had a fantastic experience at our hotel! If you have any further comments or suggestions, please feel free to get in touch with us. We look forward to welcoming you back soon!

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very good place
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Jose,We're glad to hear that you found our hotel to be a good place for your stay. If you have any further feedback or if there is anything we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us!

10/10 Excellent

Bibianne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have never seen a cleaner hotel at that price before. The staff went over and beyond to assist us in any ways possible since we were traveling with an infant. I would recommend this hotel to anyone. Thank for your services.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Bibianne,We appreciate your feedback on the cleanliness and helpfulness of our staff during your stay with us. It's wonderful to hear that our team could go above and beyond to assist you, especially while traveling with an infant. We are grateful for your recommendation and thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Alexandru

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the check out, talking with a guy on video, that was unique, never had that before. Beds very comfortable, very clean, staff very friendly, close to highway.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Alexandru,We are delighted to hear that you enjoyed our unique video check-out service, comfortable beds, cleanliness, friendly staff, and convenient location. Your lovely feedback is greatly appreciated, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Oleg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything I needed for my short stay of one night. Nice updated room and easy to check-in and checkout
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Hello Oleg,We are delighted to hear that you enjoyed your stay with us and found our rooms to your liking. Providing a seamless check-in and checkout experience is always our aim. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and convenient
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Julia,We appreciate your feedback and are glad to hear you found our hotel clean and conveniently located. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Marcia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Marcia,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Iris

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Iris,We are happy to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Joseph Richard

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Manager le 14 avr. 2024
Hello Joseph Richard,We are delighted to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.

6/10 Satisfaisant

linda

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
when we checked in there was a lovely woman at the front desk that recommended 2 good restaurants. The elevator had an odor. the pool area was not inviting and was located by the parking. there was no one at the front desk most of the time. check out was done via a kiosk and i could not get a receipt via email or hard copy.
Séjour de 3 nuits en mars 2024
Réponse de Manager le 10 avr. 2024
Hello linda, We appreciate your feedback on the restaurant recommendations and will look into the issues with the elevator and pool location. We aim to improve the guest experience and apologize for any inconvenience faced during your stay. For further assistance, please reach out to our management team for resolution.

8/10 Bien

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Gregory, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

marcos

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Please update and upgrade breakfast. No body wants to be cooking their own food
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 avr. 2024
Hello marcos,Thank you for sharing your feedback with us. We appreciate your input in enhancing our breakfast offerings. Our team will take your comments into consideration for future improvements to better serve our guests.

8/10 Bien

Carolina

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo estuvo muy bien, pero el desayuno no me gustó!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 7 avr. 2024
Hello Carolina,Agradecemos su feedback y lamentamos que el desayuno no haya cumplido con sus expectativas. Valoramos sus comentarios para seguir mejorando nuestros servicios y esperamos tener la oportunidad de recibirlo nuevamente en el futuro.

8/10 Bien

John

Les points forts : Propreté et infrastructures et conditions de l’hébergement
All good.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Hello John,We are amped to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.

4/10 Médiocre

Shashidhar

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Check in took longer even though we were the only customer. Hallway smelled bad. Neighboring rooms noise was too loud and disturbing .
Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Shashidhar, We apologize for the inconvenience you experienced during your stay. Guest feedback is valuable for improvement, and we will address these areas to enhance the guest experience. If you have any further concerns, please do not hesitate to contact our management team directly.

10/10 Excellent

Marilyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean Do without auto check out.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello Marilyn,We appreciate your feedback on our cleanliness. For assistance with check-out, please feel free to reach out to our management team directly. Thank you!

10/10 Excellent

Craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean nice people id definitely be back and recommend this hotel.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Craig,We truly appreciate your positive feedback and recommendation! It's wonderful to hear that you enjoyed our cleanliness and the friendliness of our staff. Our team looks forward to welcoming you back on your next visit.

4/10 Médiocre

Thi

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The AC very noisy every time it works
Séjour de 2 nuits en mars 2024
Réponse de Manager le 29 mars 2024
Hello Thi, We appreciate your feedback regarding the noise from the AC unit and regret any inconvenience caused during your stay. Our maintenance team will be informed to look into this matter to ensure a more peaceful experience for our future guests.

10/10 Excellent

Jose

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
😔
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Jose,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bien

Jenny

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Jenny,We are pleased to hear that you had an enjoyable stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions to share. We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Michele,We are thrilled to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back again soon.

10/10 Excellent

Marek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ok
Séjour de 3 nuits en février 2024
Réponse de Manager le 19 mars 2024
Hello Marek, Thank you for taking the time to share your feedback with us. We appreciate your input and will forward your comments to our management team for their review. We strive to continuously improve our services to provide a better experience for all our guests.

8/10 Bien

Caroline

Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Caroline, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Bien

David

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Construction and near highway
Séjour de 2 nuits en mars 2024
Réponse de Manager le 15 mars 2024
Hello David,We regret to learn of your experience with construction and noise from the highway. We appreciate your feedback as it helps us improve our guest experience for the future. If there are any concerns during a future stay, please do not hesitate to reach out to our management team directly for assistance. Thank you for staying with us.

10/10 Excellent

Alberto

Séjour de 1 nuit en mars 2024
Réponse de Manager le 2 avr. 2024
Hello Alberto,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!

8/10 Bien

rex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
location,location, location. Newer facility, usual amnities and atmosphere for accomadations for ths type. Good quality from QUALITY INNS.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 mars 2024
Hello rex,We're delighted to hear you enjoyed our convenient location and the amenities provided during your stay at our Quality Inn. It's great to hear you found our facility to be newer and accommodating. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Near 75
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Linda,We appreciate you taking the time to share your feedback with us. If you would like to discuss your experience further, please feel free to contact our management team for assistance. Thank you for choosing to stay with us.

10/10 Excellent

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was perfect for day stay - property was very clean -
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Carlos,We are pleased to hear that you found our property to be clean during your day stay. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

VICTOR

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy!!
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello VICTOR,We appreciate your feedback and are glad to hear that you found your stay easy. Should you have any concerns or feedback, please do not hesitate to reach out to our management team. Safe travels!

10/10 Excellent

Dan

Séjour de 3 nuits en février 2024
Réponse de Manager le 22 mars 2024
Hello Dan,We are delighted to hear that you had a wonderful experience during your stay with us. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your satisfaction is our top priority.

8/10 Bien

Jessica

Séjour de 2 nuits en février 2024
Réponse de Manager le 22 mars 2024
Hello Jessica, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Glen, Naples

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 6 nuits en février 2024
Réponse de Manager le 15 févr. 2024
Hello Glen,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

10/10 Excellent

Glenn

Les points forts : Propreté et personnel et service
👍
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Glenn,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

10/10 Excellent

Howard

Séjour de 1 nuit en février 2024
Réponse de Manager le 22 mars 2024
Hello Howard,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

8/10 Bien

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No fruit at breakfast except tiny apples
Séjour de 1 nuit en février 2024
Réponse de Manager le 8 févr. 2024
Hello Nancy, Thank you for sharing your feedback regarding the limited fruit options during breakfast. We apologize for any inconvenience this may have caused. We appreciate your valuable input as it helps us in improving our services. Your comments have been noted and will be shared with our team. We hope to have the opportunity to welcome you back in the future.