The entire town of Saugatuck shut down due to a gas leak the morning we were supposed to stay and the host was amazing at communicating,trying to assist us in finding a new rental and ultimately providing a refund qith out any hassle or issues when there wasnt another option available in neighboring towns. Very impressed with the host.
This is the perfect location. Walking distance to everything! Condo is perfect for 2 people and included extras like cooking spices, plastic & reynolds wrap, etc. And thanks for the beautiful weather! We hope to come back for a visit!
The property was fine but nothing special. Mostly little things. The cleaners had used a strong-smelling disinfectant that would dissipate after being in the space. There ere multiple cobwebs on the balcony. The bed was difficult to lock in place no kept rolling about. The bigger issue was the bathtub. It felt slick and unsafe. There was no handlebar nor slip mat to prevent falls. When we called asking for a bath mat, the man explained that the property did not advertise one. The conversation came across s dismissive. On the papers given at check-in it reads âWe always strive to give our guests a 5-star experience. If you feel your stay is not 5-star worthy, please contact us first so we can fix any issues and make your experience enjoyable.â Later the balcony screen door was sticking. Annoying but not unusable. We did not report it though. If Mill Pond Realty didnât care about a safety concern, they were unlikely to care about an inconvenience
The property was very clean and nicely decorated, and the check-in process was super simple. The location is perfect, we were able to walk to all the stores and restaurants in Saugatuck and having a parking space to come back to when we did leave for excursions was ideal. The unit is small, that would be the only concern, but it worked for the stort time we were there.
My husband and I were in the upstairs unit and our kids and grandkids were in the lower unit. Great location and the units were great. Only complaint is no washer and dryer but we knew that going in. Walking distance to everywhere which is nice. You donât have to load up car seats. Would recommend.
Hubby, daughter and I went for a 2 night getaway. Location is amazing! All employees we outstanding and helpful. Very cute clean and well equipped unit. The only suggestions we would have is maybe a better mattress on the hide-a-bed.