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Bewertungen von Hilton Sedona Resort at Bell Rock

4 out of 5
Hilton Sedona Resort at Bell Rock
90 Ridge Trail Dr, Sedona, AZ

Bewertungen

8.2

Sehr gut

485 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
275 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
108 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
75 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
58 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.4/10

Sauberkeit

8.4/10

Personal & Service

8.0/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Sofie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Chris am 26. Okt. 2018
Dear Sofie, Thank you for taking the time to provide us with feedback regarding your recent visit. I am happy to see that you enjoyed your stay with us. Thank-you for the terrific review, we do appreciate your time and consideration. Please let me know if I can be of any further assistance. We look forward to seeing you again and have a wonderful day. Sincerely, Christiane Murphy/Front Desk Manager -Hilton Sedona Resort at Bell Rock

10/10 – Hervorragend

Jenny, Rego Park

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great stay at Hilton Bell Rock. Parking is $20 per day and Shawdow rock dinner was a bit pricey. We thought breakfast at Shadow rock was better than dinner. The rooms were large, a bit dated but had great view of Bell Rock. 5 min walk to restaurants and short drive to many other dining/shopping area. Hotel has an outdoor pool but they also charge daily $35 resort fee. Overall we enjoyed our stay!
Aufenthalt von 4 Nächten im April 2024
Antwort von Conner am 23. Apr. 2024
Thank you so much for your response! Just to let you know our rooms should be finished updating by 2025! I will also forward your comments to management about the parking and Shadowrock! Thank you for letting us know. We appreciate your feedback and hope you come to stay with us again!

10/10 – Hervorragend

Ron

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great experience all around! We will definitely be back!
Aufenthalt von 4 Nächten im April 2024
Antwort von Javi am 17. Apr. 2024
Greetings. Thank you so much for your response. It is nice to hear how much you enjoyed your stay. Travel safe. -Javier

8/10 – Gut

Pranathi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Conner am 15. Apr. 2024
Thank you for your response!

8/10 – Gut

lillian

Mit der Familie gereist
Gut: Sauberkeit
.
Aufenthalt von 2 Nächten im April 2024
Antwort von Conner am 5. Apr. 2024
Thank you for your response!

8/10 – Gut

Dereck

Mit der Familie gereist
Gut: Personal & Service
Great location!
Aufenthalt von 3 Nächten im März 2024
Antwort von Conner am 26. März 2024
Thank you so much for your response! We hope you had a wonderful stay and stay with us again soon!

4/10 – Schlecht

Jeff

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were very disappointed in the very limited food options. The room was very nice, but why no free internet? And who would pay $10 for a pastry?
Aufenthalt von 1 Nacht im Februar 2024
Antwort von - am 1. März 2024
I will forward your complaints to our management. Thank you.

10/10 – Hervorragend

Tammy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im November 2023
Antwort von Conner am 27. Feb. 2024
Thank you for your response! We are glad to see that you had a good time! We hope you come to visit us again!

8/10 – Gut

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely beautiful facility and very convenient, likely the best resort in the Sedona area. This is an expensive property due to the amenities. My only negative is charging for parking $20 per day when the lot is self-park and has ample room. Makes zero sense.
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Conner am 19. Feb. 2024
Thank you very much for your response! I will forward the information about the parking to our management team! We hope you had a wonderful stay and visit us again!

10/10 – Hervorragend

Kristen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Hotel was very accommodating, clean, and had very polite and helpful employees. It had wonderful views of the surrounding mountains. The rooms were clean and well kept, the dinning room had plenty of food options and great room service. The hotels location was in walking distance to restaurants and shops. I enjoyed the star gazing activities and live music during dinner. Would definitely recommend to friends and family and will be returning when we visit Sedona again.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Kelli am 16. Feb. 2024
Thank you for the wonderful feedback. We enjoyed having you as our guest!

2/10 – Ungenügend

Pamela

Gut: Zustand der Unterkunft
We need paid $259 for five nights. Booked out one night. Came back again again for one night and price was $469. Outrageous!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kelli am 30. Jan. 2024
Thank you for the feedback.

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kelli am 26. Jan. 2024
Thank you for the feedback!

10/10 – Hervorragend

Ana

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Kelli am 3. Jan. 2024
Thank you for the feedback!

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotels Is nice and staff was great. They charged to park the car…. Took away from the elegance of our stay. Just add it to the room rate
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Kelli am 3. Jan. 2024
Thank you for the feedback!

6/10 – Okay

Sibabrata

Mit der Familie gereist
Gut: Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kelli am 3. Jan. 2024
Thank you for the feedback!

10/10 – Hervorragend

Jennifer

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kelli am 3. Jan. 2024
Thank you for the feedback!

10/10 – Hervorragend

Emelia

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was lovely and so fun. I do wish their restaurant was better. It had fun activities but the food was expensive and honestly terrible. Everything else - the service and the spa were awesome. Lots of options to dine elsewhere...I would avoid their restaurant.
Aufenthalt von 3 Nächten im November 2023
Antwort von Kelli am 28. Nov. 2023
Thank you for the feedback!

6/10 – Okay

Wendy

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Sedona is beautiful and very expensive all around. We travel a lot, and this resort was very over-priced and underwhelming. The staff at the front desk was wonderful, and we had a mixed experience with customer service in the restaurant. It was an extreme between some very wonderful servers to the most cold and grumpy servers that we've ever expereinced. Especially the coffee bar staff in the morning. All I heard from them was how much they wished they could have called in sick. The room was decent, the beds were comfortable, and for over $400/night, you'd think there would be silverware in the kitchen or hand towels, cups, dishes, or something in the kitchen. I had a spa service, and the massage therapist was great, but the spa itself was concerning. The hot tub wasn't working, the steam room smelled moldy, and it was the most I have ever paid for a massage anywhere. The fitness center, however, was great and our Thanksgiving buffet meal was incredible. Our whole experience was a range from great to shocking or disappointing wherever we were at this resort. I wouldn't choose to stay here again.
Aufenthalt von 4 Nächten im November 2023
Antwort von Kelli am 25. Nov. 2023
Thank you for the feedback.

2/10 – Ungenügend

Crew

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Customer Service was awful
Aufenthalt von 1 Nacht im November 2023
Antwort von Kelli am 23. Nov. 2023
Thank you for the feedback.

4/10 – Schlecht

Michael

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Nice place to stay, but quite a rip off. Room was 850 / night with 55 dollar per resort fee and then a 18 dollar daily charge for parking. Definitely not worth the price.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Kelli am 4. Nov. 2023
Thank you for the feedback!

4/10 – Schlecht

David

Verbesserungswürdig: Personal & Service
Property is outdated. The room we had in our suite had a view of the parking lot which was about 10ft away and loud. The restaurant food was a joke - I ordered the chicarones appetizer for $20 and it was literally a handful gas station porkrines tossed over guacamole. My medrare wagyu burger was well done and tasteless. The French fries had been fried and refried so they were extra extra old and crispy. Finally, apparently you have to opt in to having your room serviced otherwise they won’t make up your room, but they don’t tell you this during checkin. There are way nicer hotels in the area at a more reasonable rate - will not come back
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von General Manager am 30. Okt. 2023
Dear David,All constructive comments are welcome, and we value your input. We are sorry to hear that you were not pleased with our dining options. In addition, we strive to make our housekeeping policies clear so that our guests know what to expect, and we are sorry to hear about any confusion on this matter. Thank you. Sincerely

10/10 – Hervorragend

Antonette

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kelli am 26. Okt. 2023
Thank you for feedback!

4/10 – Schlecht

Ritesh

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Liked the location. Check-in was delayed as room was not ready till 4:15pm.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Conner am 20. Okt. 2023
I do apologize for the long wait time. We try to make sure that every room is ready by 4pm and I apologize that we were not up able to have your room ready in time. I will forward your comments to the appropriate managers. Thank you for your feedback.

6/10 – Okay

Carolyn

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Kelli am 4. Nov. 2023
Thank you for the feedback!

10/10 – Hervorragend

Lauro

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I didn’t like that breakfast wasn’t free at this type of resort and was very expensive, other than that great place to stay at.
Aufenthalt von 3 Nächten im September 2023
Antwort von Kelli am 12. Okt. 2023
Thank you for the feedback.

8/10 – Gut

David C

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Really nice pool area. Suites were a little cramped. Dining options on property left a lot to be desired but there were several excellent dining options within h walking distance. 2 warnings to people considering staying here 1. $60 of additional daily fees. Resort fee, taxes and a parking fee that they did not mention at check in 2. This resort is in Oak Creek not Sedona. It is a 20 minute drive to downtown Sedona. It’s a scenic drive so it isn’t terrible.
Aufenthalt von 4 Nächten im September 2023
Antwort von Kelli am 8. Sept. 2023
Thank you for the feedback.

10/10 – Hervorragend

Katie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relaxing getaway
Property was beautiful. Had all the amenities we needed and felt luxurious. The views were spectacular! Would definitely stay here again.
Aufenthalt von 3 Nächten im September 2023
Antwort von - Ida am 6. Sept. 2023
So glad you had a wonderful stay. I have shared you encouraging comments with the rest of our Hilton staff.

4/10 – Schlecht

Ratnesh

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im September 2023
Antwort von Kelli am 6. Sept. 2023
Thank you for the feedback!

8/10 – Gut

Leana

Mit der Familie gereist
Gut: Sauberkeit
Nice tucked away location and clean common areas nice view of Bell Rock from small balcony hotel food overpriced for quality but convenient if you cannot leave resort pool and lounge chairs need updating suite was nice size but four interior doors maybe replace with pocket doors to minimize all the swinging slamming doors AC was not constant and the fireplace remained on at low despite being turned off which contributed to lack of temperature control for the suite
Aufenthalt von 3 Nächten im September 2023
Antwort von - Ida am 6. Sept. 2023
Thank you for providing feedback regarding your stay. Glad you were able to enjoy a view of Bell Rock. We will update our staff regarding your property and AC concerns. Regarding the flame on the fireplace, it is the pilot light and on year round. We appreciate that you chose Hilton Sedona at Bell Rock for your stay, and hope you will consider staying with us again the next time you are in Sedona.

6/10 – Okay

Donna

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Carpet in our room was ripped in different places. The pool lounge chairs had filthy blue covers on them. The bed was uncomfortable and lumpy. They put us in the smallest room possible. Never stay there again
Aufenthalt von 3 Nächten im August 2023
Antwort von Kelli am 6. Sept. 2023
Thank you for the feedback. I apologize for the disappointing stay with us.

8/10 – Gut

Thomas

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Room was nice and clean. Stairwells and hallways were not quite as clean. Staff was excellent, very friendly and helpful.
Aufenthalt von 3 Nächten im August 2023
Antwort von - Ida am 6. Sept. 2023
Glad to hear your room was pleasant and staff was friendly and helpful. We will update the Housekeeping staff regarding the cleanliness of the stairwells and hallways.

8/10 – Gut

Andreina, doral

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023
Antwort von Conner am 1. Sept. 2023
Thank you so much for your review! It means a lot to us that you took the time to let us know about your experience! We hope you stay with us again!

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Ausstattung
The resort is beautiful! The surrounding area is magnificent! Incredible views!!
Aufenthalt von 7 Nächten im August 2023
Antwort von Kelli am 30. Aug. 2023
Thank you for the feedback!

10/10 – Hervorragend

Laura

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was clean and perfect. Plenty of delicious restaurant choices nearby. The Hilton poolside bartender recommended a fabulous local emergency dentist to take care of an issue I was having. I cannot thank her enough.
Aufenthalt von 2 Nächten im August 2023
Antwort von Kelli am 23. Aug. 2023
Thank you for the feedback!

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome Property
Everything was great. Very nice hotel
Aufenthalt von 1 Nacht im August 2023
Antwort von Kelli am 18. Aug. 2023
Thank you for the feedback!

10/10 – Hervorragend

Rod

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The setting was spectacular. The amenities were great. Particularly enjoyed the pool side bar. My wife had the best message she's ever had.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Kelli am 16. Aug. 2023
Thank you for the feedback!

4/10 – Schlecht

Benjamin

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Worn out property. Needs refreshing.
Aufenthalt von 1 Nacht im August 2023
Antwort von Kelli am 16. Aug. 2023
Thank you for the feedback!

10/10 – Hervorragend

Zaid

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im August 2023
Antwort von Kelli am 16. Aug. 2023
Thank you for the feedback!

4/10 – Schlecht

Alexi

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Ausstattung
When you in Hilton you expect certain level of service . This Hilton fails at all. Property dated and poorly maintained. Pool is beat. You get towel with hole in it not to mention old and uncomfortable lounge chairs. To top it all - they don’t clean your room if you stay less than 4 days. Terrible! Not coming back to this Hilton. Over $300 per night - go to Hyatt down the street.
Aufenthalt von 2 Nächten im August 2023
Antwort von Kelli am 16. Aug. 2023
Thank you for the feedback!

2/10 – Ungenügend

Jen

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is loud, with parties going late into the night and police sirens outside.
Aufenthalt von 1 Nacht im August 2023
Antwort von Kelli am 12. Aug. 2023
Thank you for the feedback!

10/10 – Hervorragend

Heidi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Love our stay here
Stay was great! Friendly staff, great location and nice rooms.
Aufenthalt von 1 Nacht im August 2023
Antwort von Kelli am 11. Aug. 2023
Thank you for the feedback!

10/10 – Hervorragend

Melinda

Aufenthalt von 1 Nacht im August 2023
Antwort von Conner am 1. Sept. 2023
Thank you so much for your review! It means a lot to us that you took the time to let us know about your experience! We hope you stay with us again!

10/10 – Hervorragend

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 6 Nächten im Juli 2023
Antwort von Kelli am 10. Aug. 2023
Thank you for the feedback!

10/10 – Hervorragend

Evangelina

Mit der Familie gereist
Gut: Ausstattung
Enjoyed the pool area. The hotel provided beach balls and noodles which I thought was nice. Our grandson really had fun.
Aufenthalt von 3 Nächten im August 2023
Antwort von Julio am 9. Aug. 2023
Thank you for your reply, we greatly appreciate your feedback!

10/10 – Hervorragend

Danielle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The experience was fantastic!
Aufenthalt von 1 Nacht im August 2023
Antwort von Kelli am 7. Aug. 2023
Thank you for the feedback!

10/10 – Hervorragend

Alma

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
Our hotel suite was beautiful! The jet tube was amazing! We will definitely be coming back. Only thing I wish was different was the size of the pool. It’s too small for a big resort.
Aufenthalt von 1 Nacht im August 2023
Antwort von Kelli am 6. Aug. 2023
Thank you for your kind feedback!

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing staff
The Hilton in Sedona was excellent. The staff was incredibly helpful and accommodating in helping my family organize and gear up for a number of adventures. The hotel was clean and spacious and the pool + hot tub were great for the end of the day.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Matthew am 3. Aug. 2023
Thank you for the feedback, we greatly appreciate it!

2/10 – Ungenügend

Lyrix

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The mattress was super uncomfortable, we couldn’t sleep all night. We slept in a room with 2 queen beds and both experienced the same feeling. Got up with a sore back. The restaurant at the hotel isn’t accommodating if you’re vegan and has a poor selection if you’re vegetarian. The staff was rood and in accommodating. I would never stay there again!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Kelli am 3. Aug. 2023
Thank you for the feedback!

10/10 – Hervorragend

Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Kelli am 3. Aug. 2023
Thank you for the feedback!

2/10 – Ungenügend

Praveen

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Kelli am 29. Juli 2023
Thank you for the feedback!