2/10 – Ungenügend
Peter Seth B.
14. Apr. 2025
Gut: Sauberkeit
A Complete failure in management.
It was quite bad and we left after less than 24 hours. First of all, when we arrived it was cold and we weren't given the code to turn up the heat. We got that sorted, and then found that all the fireplaces that were advertised, we weren't allowed to use them. Nothing worked - not the hot tub, nor the jazcuzzi, the overhead lighting, even the ice machine didn't work. And when we woke up in the morning the place was in the 50's so we left. When We heard back from the management company they said we were out of propane and wouldn't be able to get any heat for days. I asked to be rebooked but was refused. No hotel offered, just apologies for the inconvience, so we decamped and had to find a hotel. I was mainly appalled that no solutions were provided, not even space heaters or a reservation - just we were on our own. It's a beautiful property that was simply not ready to have guests. We did manage to get a refund though they charged us to clean the place.
Peter Seth B.
Aufenthalt von 6 Nächten im Januar 2025