Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
195 von insgesamt 450 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
195
131 von insgesamt 450 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
131
76 von insgesamt 450 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
76
30 von insgesamt 450 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
30
18 von insgesamt 450 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
18
8.6/10
Sauberkeit
8.6/10
Personal & Service
8.4/10
Ausstattung
8.4/10
Zustand der Unterkunft
8.4/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Hans Georg Schuppe
Mit der Familie gereist
7. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel is generally a nice facility , the rooms are spacious and clean.
Pool and breakfast are great.
Hans Georg Schuppe
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Shawne am 9. Jan. 2024
Dear Hans Georg ,On behalf of the entire team at Mövenpick Hotel & Convention Centre KLIA, I want to express our sincere appreciation for choosing to stay .We are delighted to learn that your experience at our hotel met your expectations, and your positive feedback is truly gratifying. It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and we are thrilled that we succeeded in doing so during your stay.Your high score is a testament to the hard work and dedication of our team, and we are grateful for the opportunity to have hosted you. We take your feedback seriously, and we will use it to continue improving our services to ensure an even better experience for our guests in the future.Once again, thank you for choosing Mövenpick. Your positive rating means a lot to us, and we look forward to the opportunity to serve you again.
8/10 – Gut
Barbara
9. Jan. 2023
Gut: Zustand der Unterkunft und Komfort des Zimmers
Für eine Nacht ok
Eine Nacht vor einem frühen Morgenflug. Haben den Dachpool genutzt - waren ganz alleine. Glasscheiben hätten Reinigung nötig. Spinnweben in den Ecken.
Diverse Restaurants vorhanden.
Barbara
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Faizal am 10. Jan. 2023
Dear Ms Barbara,We very much appreciate your comments regarding your stay at the Movenpick Hotel and Convention KLIA.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mohd Faizal Bin EliasRoom Division Manager
6/10 – Okay
Ingo, Berlin
Geschäftlich gereist
21. Juni 2022
Gut: Sauberkeit, Personal & Service und Ausstattung
The rooms are large and comfortable. In my room the lights were a disaster. The bulb in the closet was on 24/7 which made sleeping difficult. And the reading lights would not stay where they belong which was a real nuisance. Food at the restaurant was just average.
Ingo
Aufenthalt von 2 Nächten im Juni 2022
Antwort von Faizal am 24. Juni 2022
Dear Mr Ingo,
Thank you for taking the time to tell us about your experience at the Movenpick Hotel and Convention KLIA. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.
At Movenpick KLIA and brand, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Mohd Faizal Bin Elias
Room Division Manager
6/10 – Okay
peter
Mit einer Gruppe gereist
8. März 2020
Flsch gebucht
Wir hatten eine Übernachtung im Hotel da wir am nächsten Tag weiterfliegen wollten. Leider ist uns bei der Buchung entgangen das dieses Hotel kein internationales war und somit diesen Standard nicht hatte was für uns enttäuschend war
peter
Aufenthalt von 1 Nacht im März 2020
Antwort von Hairul Maharis, General Manager am 17. März 2020
Dear Peter,
Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies.
At Mӧvenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
4/10 – Schlecht
Andre
8. März 2020
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Andre
Aufenthalt von 1 Nacht im März 2020
Antwort von Hairul Maharis, General Manager am 17. März 2020
Dear Andre,
Thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
8/10 – Gut
Verifizierter Reisender
Mit dem Partner gereist
29. Feb. 2020
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Check in hat eine Ewigkeit gedauert. Vorallem nervig wenn mann in der Nacht anreist.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Hairul Maharis, General Manager am 3. März 2020
Dear Guest,
Thank you for taking the time to tell us about your experience at Mӧvenpick Hotel & Convention Centre KLIA.
While we appreciate your kind review, let me assure you that your experience on the check in process is currently being carried out by the team to bring our service to the level where we can meet and exceed every expectation of our highly appreciated guest.
We look forward to welcome you back in the near future.
Sincerely,
10/10 – Hervorragend
sigfried
6. Jan. 2020
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
schönes luxusunterkunft
ein sehr grosses schönes hotel.manko--ein alkoholfreies hotel!!!
und sehr abseits gelegen-bier holen nur mit taxi möglich.
sigfried
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Hairul Maharis, General Manager am 12. Jan. 2020
Dear Sigfried,
Many thanks for your wonderful comments. We are always happy to hear from a satisfied guest and we look forward to welcoming you back at Mӧvenpick Hotel & Convention Centre KLIA.
Sincerely,
10/10 – Hervorragend
Verifizierter Reisender
Mit dem Partner gereist
29. Aug. 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ein wirklich hervorragendes Airporthotel mit kostenlosen Shuttle zum Flughafen. Alleine für das Frühstück lohnt es sich schon das Hotel zu buchen.
Verifizierter Reisender
Aufenthalt von 1 Nacht im August 2019
Antwort von Hairul Maharis, General Manager am 29. Aug. 2019
Dear Guest,
Many thanks for your wonderful comments. We are always happy to hear from a satisfied guest and we look forward to welcoming you back at Mӧvenpick Hotel & Convention Centre KLIA.
Sincerely,
8/10 – Gut
Frank
24. Feb. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Stopover Hotel
Alles Neu, guter Service, gutes Frühstück, ruhige Zimmer(
Frank
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Hairul Maharis, General Manager am 26. Feb. 2019
Dear Frank,
Thank you for taking the time and posting a review about your experience with us. We are happy to hear that you enjoyed your stay. We would be honored to welcome you back in the near future.
Sincerely,
8/10 – Gut
Verifizierter Reisender
8. Nov. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 2 Nächten im November 2018
10/10 – Hervorragend
Rohaida
Mit einer Gruppe gereist
24. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Foods, spacious and clean, easy parking.
Rohaida
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Shawne am 26. Mai 2024
Dear Rohaida ,Thank you for choosing Mövenpick Hotel & Convention Centre KLIA for your recent stay and for taking the time to complete our online guest satisfaction survey. We are thrilled to hear that your experience with us was satisfactory and that you rated us highly on our survey.At Mövenpick, we are committed to providing exceptional service and a memorable stay for all our guests. Your feedback is incredibly valuable to us as it helps us understand what we are doing right and where we can make improvements.We look forward to welcoming you back to our hotel in the future and to providing you with another wonderful stay. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We appreciate your feedback and hope to see you again soon.
6/10 – Okay
Georgia
11. Apr. 2024
Not worth the money. Check in took ages, two huge groups had just arrived and they only had two people on the reception and refused to put more on. No help was offered with my luggage or to find my room. The free airport transfer doesn’t exist - only at certain times that didn’t fit with my flight and it requires booking 48 hours in advance which wasn’t made clear.
Georgia
Aufenthalt von 1 Nacht im April 2024
Antwort von Shawne am 14. Apr. 2024
Dear Georgia ,Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel & Convention Centre KLIA. We sincerely apologize for the inconvenience and disappointment you experienced during your visit.We regret that your check-in experience did not meet your expectations due to the long wait time and the limited number of staff available. Your feedback regarding the airport transfer service has been noted, and we apologize for any confusion regarding the booking process and availability.Please be assured that we have addressed your concerns with our team to ensure that such issues are not repeated in the future. Your comfort and satisfaction are important to us, and we are committed to providing a seamless and pleasant experience for all our guests.We understand your frustration, and we truly appreciate your understanding and patience. We hope that you will give us another opportunity to exceed your expectations during your next visit to the area. If you do decide to stay with us again, please feel free to contact us directly, and we will ensure that your stay is nothing short of exceptional.Thank you once again for your valuable feedback. We look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA in the future.
10/10 – Hervorragend
Ket Yue
10. Apr. 2024
Gut: Sauberkeit und Personal & Service
This airport hotel provides shuttle service from airport to hotel every two hours and we used them both ways. The room is beautifully decorated, modern and really clean. The staff is friendly from valet to receptionist and really helpful. We were given a free dink voucher at the cafe and a chocolate feast. We really enjoyed our last night in Kuala Lumpur before flying off to Sydney the next morning.
Ket and James
Ket Yue
Aufenthalt von 1 Nacht im April 2024
Antwort von Shawne am 14. Apr. 2024
Dear Ket Yue ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
8/10 – Gut
Jash
4. Apr. 2024
Jash
Aufenthalt von 1 Nacht im März 2024
Antwort von Shawne am 12. Mai 2024
Dear Jash ,Thank you for choosing to stay at Mövenpick Hotel & Convention Centre KLIA and for taking the time to share your feedback. We are delighted to hear that your overall experience was satisfactory.Your feedback is invaluable to us as we strive to provide the best possible service to all our guests. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay.If there is anything we can do to make your next stay even better, please do not hesitate to let us know. We look forward to serving you again soon.
6/10 – Okay
Raymond
Mit dem Partner gereist
2. Apr. 2024
Gut: Personal & Service
We had an amazing dinner. It was the end of day for fasting and there were 100s of food, desserts and snacks. Absolutely delicious!
Shuttle to and from the airport was appreciated.
Check in was quick. All the staff were great.
Wifi was very poor. Had to tether my cell data to laptop to write and send emails.
The fridge in the room badly needs a cleaning.
Raymond
Aufenthalt von 1 Nacht im April 2024
Antwort von Shawne am 7. Apr. 2024
Dear Raymond ,Thank you for choosing Mövenpick Hotel & Convention Centre KLIA and for sharing your feedback with us. We are delighted to hear that you enjoyed an amazing dinner experience during your stay and that you appreciated the variety and quality of the food offered.However, we apologize for the inconvenience caused by the poor wifi connection and the cleanliness issue with the fridge in your room. We understand the importance of these amenities and regret any inconvenience they may have caused.We have shared your feedback with our technical team to address the wifi issue and with our housekeeping team to ensure that the fridge is cleaned thoroughly for our guests' comfort and satisfaction.Your feedback is valuable to us as we continually strive to improve our services and facilities for future guests. We hope to have the opportunity to welcome you back to Mövenpick Hotel & Convention Centre KLIA in the future and provide you with an even more enjoyable experience.
10/10 – Hervorragend
NADEEM, GILLINGHAM
Mit der Familie gereist
29. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service by great staff.
NADEEM
Aufenthalt von 1 Nacht im März 2024
Antwort von Shawne am 7. Apr. 2024
Dear Nadeem Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
10/10 – Hervorragend
Adeline
Mit dem Partner gereist
17. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great airport to be close to the airport. Large comfortable rooms with very friendly and accommodating staff. Would recommend!
Adeline
Aufenthalt von 1 Nacht im März 2024
Antwort von Shawne am 19. März 2024
Dear Adeline ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
8/10 – Gut
Miho
Mit der Familie und kleinen Kindern gereist
17. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoyed the stay there with my child. Thank you.
Miho
Aufenthalt von 1 Nacht im März 2024
Antwort von Shawne am 19. März 2024
Dear Miho ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
10/10 – Hervorragend
Keith
Mit der Familie gereist
11. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property. Quiet. Great restaurant. Nothing to do around the property, however. Big facility.
Keith
Aufenthalt von 1 Nacht im März 2024
Antwort von Shawne am 13. März 2024
Dear Keith ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
8/10 – Gut
Jason
8. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent staff
Jason
Aufenthalt von 1 Nacht im März 2024
Antwort von Shawne am 10. März 2024
Dear Jason ,Thank you for taking the time to share your feedback following your recent stay at Mӧvenpick Hotel & Convention Centre KLIA.We are pleased to hear that your overall stay was acceptable and satisfactory. Your feedback is invaluable to us as we strive to continuously improve and enhance the experience for all our guests.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
10/10 – Hervorragend
George
5. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The front desk staff was very helpful…
Shah,booked a driver for us to tour the city.
The buffet at the restaurant was great!
George
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shawne am 10. März 2024
Dear George ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
8/10 – Gut
Verifizierter Reisender
26. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Virkelig dejligt hotel
God service og gratis airport shuttle. Sengen var virkelig god og poolen på taget var skøn. Kæmpe udvalg i morgenmadsbuffeten.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shawne am 3. März 2024
Kære Herre eller frue ,Varme hilsner fra Movenpick KLIA Hotel and Convention Centre!Vi udtrykker vores oprigtige taknemmelighed til dig for at dele din seneste oplevelse under dit ophold hos os. Din feedback er utrolig værdifuld, og vi sætter pris på din tid og omtanke i at give os indsigt i dit besøg.Vi er glade for at høre, at du generelt havde en positiv oplevelse, og din feedback hjælper os med at forstå vores styrker og områder, hvor vi kan forbedre vores tjenester yderligere.Tak fordi du valgte Movenpick KLIA. Vi er forpligtet til løbende at forbedre os for at sikre, at hver gæsts ophold er enestående.
4/10 – Schlecht
Verifizierter Reisender
23. Feb. 2024
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shawne am 25. Feb. 2024
Dear Sir or Madam ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.Sincerely,Sangar Gopal @ Shawne
4/10 – Schlecht
Mauro
21. Feb. 2024
Mauro
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shawne am 7. Apr. 2024
Dear Mauro ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
10/10 – Hervorragend
Zainab
Mit der Familie gereist
12. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing short stay after long flight from London . Staff extremely welcoming and accomodative. Will definitely stay again
Zainab
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shawne am 18. Feb. 2024
Dear Zainab ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.Sincerely,Sangar Gopal @ Shawne
10/10 – Hervorragend
Dennis, Garden City Park
Mit der Familie gereist
11. Feb. 2024
Gut: Ausstattung und Zustand der Unterkunft
Excellent customer service. The buffet and food were great. Very clean and neat rooms.
Dennis
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Shawne am 11. Feb. 2024
Dear Dennis , Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.Sincerely,Sangar Gopal @ Shawne
10/10 – Hervorragend
Chris
8. Feb. 2024
Chris
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shawne am 7. Apr. 2024
Dear Chris ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
10/10 – Hervorragend
Johnny Lindhard
7. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Meget fint sted til en layover
Dejligt hotel tæt på lufthavnen (4-5 km)
Tilbyder shuttelservice hver anden time til lufthavn (også fra lufthavn, men ikke sikkert det lige passer med tiden).
Fin aftenmadsbuffet, dog ikke vin og øl på menuen).
God morgenmadsbuffet
Johnny Lindhard
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Shawne am 7. Feb. 2024
Kære Johnny Lindhard,Varme hilsner fra Movenpick KLIA Hotel and Convention Centre!Vi udtrykker vores oprigtige taknemmelighed til dig for at dele din seneste oplevelse under dit ophold hos os. Din feedback er utrolig værdifuld, og vi sætter pris på din tid og omtanke i at give os indsigt i dit besøg.Vi er glade for at høre, at du havde en overordnet positiv oplevelse, og din feedback hjælper os med at forstå vores styrker og områder, hvor vi kan forbedre vores tjenester yderligere.Tak fordi du valgte Movenpick KLIA. Vi er forpligtet til løbende at forbedre os for at sikre, at hver gæsts ophold er enestående.Med venlig hilsenSangar Gopal @ Shawne
8/10 – Gut
David, New York
Mit der Familie und kleinen Kindern gereist
4. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Cool modern building, great for airport transfers. A bit far from any action, but that's ok - it doubles as a conference centre.
David
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Shawne am 7. Feb. 2024
Dear David ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.Sincerely,Sangar Gopal @ Shawne
8/10 – Gut
Edward
2. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sometimes a well known hotel can be different
Edward
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Shawne am 7. Feb. 2024
Dear Edward ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.Sincerely,Sangar Gopal @ Shawne
10/10 – Hervorragend
Jesmond
2. Feb. 2024
Gut: Ausstattung
Very nice and friendly
Jesmond
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Shawne am 3. Feb. 2024
Dear Jesmond ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.Sincerely,Sangar Gopal @ Shawne
8/10 – Gut
Akira
29. Jan. 2024
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Akira
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Shawne am 3. Feb. 2024
Dear Akira , Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.Sincerely,Sangar Gopal @ Shawne
8/10 – Gut
Masaaki
Geschäftlich gereist
17. Jan. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I chose this hotel for the early morning flight. The hotel's facilities, including its design, are excellent and connected to the convention center. I imagine many guests come when fares occur.
However, without it, its location is tranquil, with no public transportation connection.
Masaaki
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Shawne am 19. Jan. 2024
Dear Masaaki San , Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.Sincerely,Sangar Gopal @ Shawne
8/10 – Gut
Peter, Waterlooville
11. Jan. 2024
Gut: Personal & Service und Zustand der Unterkunft
Peter
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Shawne am 15. Jan. 2024
Dear Mr Peter ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
6/10 – Okay
Sunny, Las Vegas
Mit dem Partner gereist
11. Jan. 2024
Gut: Personal & Service
The bathroom has a sliding door for both the toilet entrance and the shower stall. The aluminum metal track on the floor guiding the door is unsecured, leading to water leaking into the toilet room and the main bathroom whenever we showered. My wife and I are senior citizens, we had to be extra cautious when we stepped out.
Sunny
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Shawne am 15. Jan. 2024
Dear Sunny ,Thank you for choosing Mӧvenpick Hotel & Convention Centre KLIA for your recent stay, and for taking the time to share your detailed feedback with us.We sincerely appreciate your insights regarding the bathroom setup, particularly the sliding door issue. We apologize for any inconvenience caused during your stay, especially considering your need for extra caution due to both of you being senior citizens.Please be assured that we are actively addressing the unsecured aluminum metal track to prevent water leakage and enhance the safety of our bathroom facilities.Your feedback is invaluable, and it contributes significantly to our ongoing efforts to improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future.Thank you once again for your detailed feedback.
6/10 – Okay
Verifizierter Reisender
Mit der Familie gereist
5. Jan. 2024
Gut: Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Place looks like it’s going down hill.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Shawne am 9. Jan. 2024
Dear Sir or Madam , On behalf of the entire team at Mövenpick Hotel & Convention Centre KLIA, I want to express our sincere appreciation for choosing to stay .We are delighted to learn that your experience at our hotel met your expectations, and your positive feedback is truly gratifying. It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and we are thrilled that we succeeded in doing so during your stay.Your high score is a testament to the hard work and dedication of our team, and we are grateful for the opportunity to have hosted you. We take your feedback seriously, and we will use it to continue improving our services to ensure an even better experience for our guests in the future.Once again, thank you for choosing Mövenpick. Your positive rating means a lot to us, and we look forward to the opportunity to serve you again.
4/10 – Schlecht
LONG KIT
3. Jan. 2024
LONG KIT
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 9. Jan. 2024
Dear Long Kit , On behalf of Mövenpick Hotel & Convention Centre KLIA, I would like to extend our sincere apologies for the unsatisfactory experience you had during your recent stay with us.Your feedback is crucial to us, and we regret that we did not meet your expectations. We are committed to providing exceptional service, and we are actively reviewing your concerns to identify areas for improvement.Please know that your experience does not reflect the standards we aim to uphold, and we are taking immediate steps to address any shortcomings. We appreciate your understanding and would welcome the opportunity to discuss your specific concerns in more detail.Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide you with the positive and enjoyable experience that we strive to offer.
10/10 – Hervorragend
aymard eric
Mit der Familie gereist
3. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Très pratique et bien organisé. Personnel très pro
aymard eric
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 9. Jan. 2024
Cher Monsieur Éric ,Au nom de toute l'équipe du Mövenpick Hotel & Convention Center KLIA, je tiens à exprimer notre sincère gratitude pour avoir choisi de rester.Nous sommes ravis d'apprendre que votre expérience dans notre hôtel a répondu à vos attentes et votre retour positif est vraiment gratifiant. Nous nous efforçons constamment de fournir un service exceptionnel et de créer des expériences mémorables pour nos clients, et nous sommes ravis d'avoir réussi à le faire pendant votre séjour.Votre score élevé témoigne du travail acharné et du dévouement de notre équipe, et nous sommes reconnaissants de l'opportunité de vous avoir accueilli. Nous prenons vos commentaires au sérieux et nous les utiliserons pour continuer à améliorer nos services afin de garantir une expérience encore meilleure à nos clients à l'avenir.Encore une fois, merci d'avoir choisi Mövenpick. Votre note positive compte beaucoup pour nous et nous attendons avec impatience l'opportunité de vous servir à nouveau.
8/10 – Gut
ushio
3. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ushio
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Shawne am 9. Jan. 2024
Dear Ushio ,On behalf of the entire team at Mövenpick Hotel & Convention Centre KLIA, I want to express our sincere appreciation for choosing to stay .We are delighted to learn that your experience at our hotel met your expectations, and your positive feedback is truly gratifying. It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and we are thrilled that we succeeded in doing so during your stay.Your high score is a testament to the hard work and dedication of our team, and we are grateful for the opportunity to have hosted you. We take your feedback seriously, and we will use it to continue improving our services to ensure an even better experience for our guests in the future.Once again, thank you for choosing Mövenpick. Your positive rating means a lot to us, and we look forward to the opportunity to serve you again.
10/10 – Hervorragend
Marya
Mit der Familie gereist
3. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Marya
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Shawne am 9. Jan. 2024
Dear Marya ,On behalf of the entire team at Mövenpick Hotel & Convention Centre KLIA, I want to express our sincere appreciation for choosing to stay .We are delighted to learn that your experience at our hotel met your expectations, and your positive feedback is truly gratifying. It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and we are thrilled that we succeeded in doing so during your stay.Your high score is a testament to the hard work and dedication of our team, and we are grateful for the opportunity to have hosted you. We take your feedback seriously, and we will use it to continue improving our services to ensure an even better experience for our guests in the future.Once again, thank you for choosing Mövenpick. Your positive rating means a lot to us, and we look forward to the opportunity to serve you again.
2/10 – Ungenügend
Jason
29. Dez. 2023
Verbesserungswürdig: Sauberkeit
Jason
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 9. Jan. 2024
Dear Jason ,On behalf of Mövenpick Hotel & Convention Centre KLIA, I would like to extend our sincere apologies for the unsatisfactory experience you had during your recent stay with us.Your feedback is crucial to us, and we regret that we did not meet your expectations. We are committed to providing exceptional service, and we are actively reviewing your concerns to identify areas for improvement.Please know that your experience does not reflect the standards we aim to uphold, and we are taking immediate steps to address any shortcomings. We appreciate your understanding and would welcome the opportunity to discuss your specific concerns in more detail.Thank you for bringing this to our attention, and we hope you will consider giving us another chance to provide you with the positive and enjoyable experience that we strive to offer.
10/10 – Hervorragend
Yu Jin
Mit der Familie gereist
21. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Yu Jin
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 24. Dez. 2023
Dear Yu Jin ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
10/10 – Hervorragend
Henrik Lindhard
Mit dem Partner gereist
20. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Henrik Lindhard
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 24. Dez. 2023
Dear Henrik ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
8/10 – Gut
Verifizierter Reisender
Mit der Familie gereist
20. Dez. 2023
Gut: Personal & Service und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 24. Dez. 2023
Dear Sir or Madam ,Warm greetings from Movenpick KLIA Hotel and Convention Centre!We extend our sincere gratitude to you for sharing your recent experience during your stay with us. Your feedback is incredibly valuable, and we appreciate your time and consideration in providing us with insights into your visit.We are pleased to hear that you had an overall positive experience, and your feedback helps us understand our strengths and areas where we can enhance our services further.Thank you for choosing Movenpick KLIA. We are committed to continuously improving to ensure each guest's stay is exceptional.
4/10 – Schlecht
Nancy
Mit der Familie gereist
17. Dez. 2023
Gut: Ausstattung und Zustand der Unterkunft
Staff were not friendly and even a little overview of the facilities at check-in would have been helpful. Rooms are beautiful and hotel close to the airport. Breakfast was amazing! Full international buffet! Airport shuttle is free but only runs every 2 hours so grab needed regardless.
Nancy
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 17. Dez. 2023
Dear Nancy , Warm greetings from Movenpick KLIA Hotel and Convention Centre!We sincerely appreciate you taking the time to share your recent experience with us. Your feedback is invaluable as it helps us enhance our services to better meet the expectations of our esteemed guests.While we are delighted to hear that you found our rooms beautiful, enjoyed the amazing breakfast, and appreciated the hotel's proximity to the airport, we also take note of your comments regarding staff friendliness and the need for a more thorough overview of facilities during check-in.Rest assured, your concerns will be shared with our team to ensure that improvements are made in these areas. We apologize for any inconvenience you may have faced and appreciate your constructive feedback.We genuinely value your patronage and hope to have the pleasure of welcoming you back for an improved experience in the future.Thank you for choosing Movenpick KLIA!
10/10 – Hervorragend
Melissa
Mit dem Partner gereist
16. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was good, close to the airport
Melissa
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 16. Dez. 2023
Dear Melissa ,We extend our sincere gratitude for taking the time to share your experience at Movenpick KLIA Hotel and Convention Centre. Your feedback is invaluable to us, and we appreciate the opportunity to learn more about your stay.We are delighted to hear that you had an overall positive experience, and we are committed to continuously improving to meet and exceed our guests' expectations. Your insights help us identify areas for enhancement, and we will take your feedback into careful consideration as we strive to provide exceptional hospitality.If there are specific details or suggestions you would like to share, or if you have any further comments, please feel free to reach out. We value your input and look forward to the possibility of welcoming you back for another memorable stay in the future.
8/10 – Gut
TERESA EMILY
Mit der Familie gereist
13. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We booked the place because it’s near the airport, unfortunately as 3 families that booked they weren’t able to accommodate in placing our rooms at least near each other, i have room 2104, my sister has 2208, the other one is 2313 and the last was 6th floor. We were scattered. But other than that place is good.
TERESA EMILY
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 14. Dez. 2023
Dear Teresa Emily ,We sincerely appreciate you sharing your experience at Movenpick KLIA Hotel and Convention Centre. Your feedback is important to us, and we are grateful for your insights.While we are pleased to hear that you found our place to be good, we sincerely apologize for any inconvenience caused by the room allocation for your families. We understand the importance of being close together, especially when traveling with family members, and we regret that we couldn't fulfill this expectation during your stay.Your comments guide us in making improvements, and we will review our room allocation procedures to ensure a more seamless experience for families booking multiple rooms.We appreciate your understanding and hope to have the opportunity to welcome you and your families back for a more enjoyable and well-coordinated stay in the future.If there are any specific details you'd like to share or discuss further, please feel free to reach out.
10/10 – Hervorragend
Angela
Mit der Familie gereist
11. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Angela
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Shawne am 14. Dez. 2023
Dear Angela ,We extend our sincere thanks for taking the time to share your overall experience at Movenpick KLIA Hotel and Convention Centre. Your feedback is invaluable, and we are grateful for the insights you provided.Your satisfaction is our top priority, and we are delighted to hear about your experience during your stay. We appreciate your feedback, and it serves as motivation for our team to continue delivering exceptional service.If there are any specific details you'd like to share or discuss further, please feel free to reach out. We look forward to the pleasure of hosting you again for another wonderful stay.
10/10 – Hervorragend
Hartmut
Mit dem Partner gereist
11. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the airport and every 2h reached by a feee shuttle. Great service and friendly staff. Good opportunity for layover just 10 min to the airport or 5 min to the outlet mall
Hartmut
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 14. Dez. 2023
Dear Hartmut ,We extend our sincere thanks for taking the time to share your overall experience at Movenpick KLIA Hotel and Convention Centre. Your feedback is invaluable, and we are grateful for the insights you provided.Your satisfaction is our top priority, and we are delighted to hear about your experience during your stay. We appreciate your feedback, and it serves as motivation for our team to continue delivering exceptional service.If there are any specific details you'd like to share or discuss further, please feel free to reach out. We look forward to the pleasure of hosting you again for another wonderful stay.
8/10 – Gut
David, Arcadia
Mit dem Partner gereist
2. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel near the airport. super breakfast.
My only complaint was slow WiFi.
David
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Shawne am 7. Dez. 2023
Dear David , We would like to express our sincere gratitude for taking the time to share your feedback on your recent stay at Movenpick KLIA and Convention Centre.We are thrilled to hear that you found our hotel to be excellent, especially in terms of its proximity to the airport and the quality of our breakfast offerings. Your positive comments are truly appreciated and motivate us to maintain high standards.We apologize for any inconvenience you experienced with the WiFi speed. Your feedback is invaluable, and we will be actively looking into ways to enhance this aspect of our services for a more seamless experience for our guests.Thank you for choosing Movenpick KLIA and Convention Centre. We look forward to the pleasure of welcoming you back for another excellent stay in the future.