6/10 – Okay
Sam L.
14. Aug. 2025
Verbesserungswürdig: Sauberkeit
Very convenient location to the Sevierville area and priced competively to other properties.Unfortunately, we ran into several problems during our stay.1 - Immediately upon entering we could smell cigarette smoke. It is our understanding that this was a smoke free rental? Very unpleasant smell.2 - There are a few of the hardwood laminate panels in the downstairs area that are separated. One snagged and tore my son's sock on the first day then mine on the third day as we were walking through to the kitchen.3 - The air return grate was covered in dust and the air filter within looks like it hasn't been changed in months. 4 - After making dinner, we then noticed the dishwasher was not screwed into the cabinets. It pulls freely out from the wall when you try to open it and tilts forward when you try to load dishes into it.5 - On the second day after getting back from Dollywood, the kids were taking showers and the towel bar fell off the bracket on the wall when trying to retreive their towel. It appeared to be not the first time it had fallen off the wall as toilet paper was shoved behind it to seemingly keep it in place.To note - as we encountered all of these issues and to the management's credit, they were very responsive to us and were willing to send someone over to fix them.But we did not want anyone to come by during our stay to address items that we deem are several simple housekeeping and maintenance issues.
Sam L.
Aufenthalt von 4 Nächten im August 2025
