Extérieur

Avis sur HYATT house Shelton

3 out of 5
HYATT house Shelton
830 Bridgeport Ave, Shelton, CT

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 610 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 202 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1001." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Thierry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel au calme. Très propre. Piscine et Jacuzzi. Petit déjeuner bien achalandé…
Séjour de 1 nuit en avril 2023
Réponse de Customer Service le 1 mai 2023
Thierry, merci d'avoir pris le temps de partager votre merveilleuse expérience au Hyatt House Shelton. Nous sommes ravis d'apprendre que vous avez apprécié l'ambiance paisible de l'hôtel et que vous avez trouvé que tout était impeccablement propre. Il est également fantastique de savoir que vous avez profité de la piscine et du jacuzzi pendant votre séjour, car ces équipements offrent à nos clients une retraite relaxante.Nous sommes fiers d'offrir un petit-déjeuner bien garni à nos clients, et il est agréable d'apprendre que vous avez apprécié la variété des articles disponibles. Au Hyatt House Shelton, nous pensons qu'un copieux petit-déjeuner donne le ton pour une journée énergisante, et nous sommes ravis que nos offres aient répondu à vos attentes.Encore une fois, merci pour vos commentaires positifs, et nous espérons vous accueillir à nouveau pour un autre séjour exceptionnel à l'avenir.

8/10 Bien

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was an interesting stay here I must say…. I thought it was mediocre at best… and wanted to charge for parking which to me is insane!!!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Melissa, thank you for sharing your experience. We're glad to hear you found your stay at Hyatt House Shelton interesting. Your feedback is valuable to us, and we appreciate your perspective. We hope to have another opportunity to better meet your expectations in the future. Safe travels!

2/10 Horrible

Sade

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bathroom was dirty room felt and look dirty sticky stuff on tables a lot of drug activity didn’t get a good night sleep then they want you to pay for parking this place needs to be up dated
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Sade,Thank you for your feedback. It is concerning to hear about the issues you mentioned with the cleanliness and other activities. The experiences you described are not reflective of our usual standards. Your comments about updating the property and parking fees are noted. Rest assured, we are committed to providing a better experience for all guests and are continually making improvements.Safe travels ahead.

10/10 Excellent

Yong Un

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room and great breakfast
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Yong Un, thank you for your positive feedback! At Hyatt House Shelton, the team is thrilled that you appreciated the clean room and enjoyed the breakfast. We're looking forward to welcoming you back soon!

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best places I’ve stayed the breakfast was amazing will be returning
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Luis, thank you for your glowing review of Hyatt House Shelton. It is wonderful to hear that you enjoyed the breakfast and found your stay to be among the best. We're looking forward to welcoming you back on your next visit!

6/10 Satisfaisant

Danaiysha

Les points forts : Équipements
Over the hotel was a great experience when I walked in. I was greeted by a very nice lady sweet gave perfect directions on how to get to the room and all the amenities that the hotel offered the only issue that I had was I had a small bug in my bed and that kind of made my stay a little uncomfortable, but other than that, I would say everything went pretty good
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Danaiysha, we appreciate your feedback relating to your experience at Hyatt House Shelton. We're glad to hear the warm reception and detailed guidance provided by our team member added positively to your experience. However, it saddens us to learn about the unexpected discomfort you experienced. We always strive to create a comfortable environment for our guests and have taken note of your issue. Despite this, it’s pleasing to know that the rest of your stay went well. We hope to offer you a flawless stay without any inconveniences in the future.

10/10 Excellent

Jingjin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walk distance to a lot of restaurants.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Jingjin, thank you for sharing your experience staying with us at Hyatt House Shelton. We're delighted that you enjoyed our convenient location and proximity to a variety of eating options. We're eagerly awaiting your return visit.

10/10 Excellent

Steven

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Steven, it's wonderful to know you had an excellent stay at Hyatt House Shelton. Our team appreciates your high rating and we're glad we could meet your expectations. We hope to welcome you back soon in the future for another enjoyable visit. Thank you!

4/10 Médiocre

Mohammad Hosein

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Breakfast wa sjust like a motel, limited variety. Very noisy room.
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Mohammad, we regret to hear about your recent experience. Our breakfast offering is designed with variety in mind, and we're sorry if this aspect fell short of your expectations. We also apologize for any disturbances that might have impacted your peace and quiet. Improving guest experiences is always our priority, and we'll take into account your feedback. We hope you'll consider giving us another chance in the future.

10/10 Excellent

Mervyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Thank you for taking the time to leave this wonderful rating, Mervyn! We hope to see you again soon at Hyatt House Shelton so we can share yet another amazing experience!

4/10 Médiocre

Stephen

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 12 mai 2024
Stephen, we noticed your recent rating and your concerns are important to us. We're dedicated to improving our service and we'd appreciate if you could provide more detailed feedback. Please feel free to reach out to our team members for any assistance you may require in the future.

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Lisa, thank you for choosing Hyatt House Shelton and providing a rating. We trust you enjoyed your stay and we're eager to provide an even better experience on your next visit. Your feedback helps us ensure we continue to meet your expectations.

10/10 Excellent

Giselle

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great and super clean
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 avr. 2024
Giselle, it's uplifting to hear you found the Hyatt House Shelton to be spotless and wonderful during your stay. It's always delightful to know when guests have had a satisfying stay, that means we've done our job well. Thank you for sharing your experience and we hope to welcome you again soon.

8/10 Bien

Bernadette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Thank you for the 4-star rating, Bernadette!We are delighted to see that you had a wonderful time at Hyatt House Shelton. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

2/10 Horrible

Libbie-Ann

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
One of the worst experiences I have had. Not worth $200!! The chlorine was high and there was no ventilation so my asthma acted up and my eyes were burning. When bringing this to staff attention we were told that nothing could be done. After giving it an hour we went back to see if the hot tub would be better and it was not. Very disappointing! The pool and hot tub was closed and didn’t open till after 8 am the following morning! Breakfast was nice but cold! Save yourself and find a better hotel! :)
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Libbie-Ann, we are truly dismayed to learn about the challenges you faced during your stay. We understand experiencing discomfort in the pool area and finding the hot tub not up to your expectations caused inconvenience. Our goal is always to provide an enjoyable environment and we regret that we fell short this time. We value your insights about the breakfast as well; we continuously strive to better our dining experience. We hope for the chance to serve you better in the future.

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Caroline, thank you for awarding us a perfect score. We're thrilled to see you enjoyed your stay at Hyatt House Shelton. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Tomas, Vega Baja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love it! For sure I’m staying again! Not 5 stars,10 stars!!!!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 avr. 2024
Tomas, we're thrilled to hear you enjoyed your stay at the Hyatt House Shelton! Your enthusiasm is contagious and we look forward to welcoming you back in the future. Thank you for your high praise and for choosing us for your travels.

10/10 Excellent

Cynthia

Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Thanks for the perfect rating, Cynthia!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt House Shelton.Have a wonderful day!

10/10 Excellent

Tonya

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe, quiet clean, convenient
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 31 mars 2024
Tonya, we're delighted you found your stay at Hyatt House Shelton to meet your needs with our strategic location and tranquil setting. We pride ourselves on maintaining a clean and secure environment for our guests. Your feedback is much appreciated and we look forward to welcoming you back for another fantastic experience.

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It surprised me the new parking fee, been there before and was never charged for parking, totally unnecessary since we are guest already paying for stay 😑 😒
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Jose, it's great to see that you've taken the time to provide us with feedback. At Hyatt House Shelton, we value your insights. From your comments, we understand your surprise about the newly implemented parking fee. This was necessary to enhance our services and maintain the quality of our parking facilities. Please feel assured that your feedback is pivotal in helping us continuously refine our services and guest experiences. We look forward to welcoming you back again.

4/10 Médiocre

Jaunita

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 14 avr. 2024
Juanita, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 Bien

Sylvester

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The parking rates per day
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Sylvester, we appreciate your feedback. Understanding that parking rates can sometimes feel a bit high, we diligently work to ensure our prices are competitive within the area. We hope this concern won't deter you from enjoying the numerous other amenities on offer at Hyatt House Shelton. Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Ronald R

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I truly love this Hotel..Rooms are beautiful & i was able to connect my phone to television to watch whatever i wanted..I had nice kitchen area with everything i needed as far as cups bowls plates for food & drinks..Comfortable bed!!!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Ronald R, it's heartening to know how much you appreciated your stay at the Hyatt House Shelton. Your compliments about our beautifully-appointed rooms, the useful connectivity features, and our well-equipped kitchenettes are truly appreciated. We're also delighted that you found our bed comfortable. We can't wait to welcome you back.

8/10 Bien

Amit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
Amit, thank you for choosing Hyatt House Shelton and for taking the time to rate your stay. We are pleased to see that you gave a favorable assessment. If there's any area we could improve, please feel free to share it. We look forward to your next visit!

2/10 Horrible

David

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Multiple times going to pool to find no towels and lobby/hallway with puddles of water
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 17 mars 2024
David, we regret to hear about the inadequate pool conditions and the presence of water in the common areas. We aim to provide a well-maintained, comfortable environment to our guests. Rest assured, we're taking a closer look into your comments to ensure necessary measures are implemented for improving your future experiences.

8/10 Bien

april

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick one night stay king size bed big and comfy, pull out couch was awful as mattress was very thin. Pool was busy and loud , hot tub way to much chemical , actually cause my kid to have an asthma attack
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
April, it's pleasing to hear you found the king size bed at Hyatt House Shelton comfortable. We regret to learn of your experience with the pull-out couch and pool area. In addition, we hope your child is feeling better after their experience with the hot tub. We're committed to ensuring optimal comfort and safety for all our guests and your feedback helps us make necessary improvements. Thank you and we hope to welcome you back soon.

4/10 Médiocre

Stephanie

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
There were many complaints from the 3rd floor where we stayed. The people were very noisy the staff failed to keep them quiet in return we were unable to have a good nights rest. During checkout we were told we would b awarded a free nights stay but I have not received any notice of this at a result of our sleepless night
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Stephanie, acknowledging your recent visit, it's unfortunate to hear about the disturbances you encountered, as a peaceful atmosphere is what we aim for. Our team strives to address any concerns within their power promptly. Regarding your compensation, it seems there has been a delay, and we encourage you to contact our front desk directly for a resolution. We hope to have another opportunity to provide a more satisfactory stay in the future.

10/10 Excellent

MICHAEL

Voyage en couple
Les points forts : Équipements
Professional
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 mars 2024
Michael, it's wonderful to hear that your experience at the Hyatt House Shelton was exceptional. We strive to uphold a professional environment and are pleased that you noticed our dedication. We look forward to your next visit.

10/10 Excellent

Peter

Voyage en couple
Staff is awesome especially Arlinda working front desk!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 9 mars 2024
Peter, it's wonderful to read about your excellent experience at Hyatt House Shelton. Your kind words about Arlinda and her contributions to your positive stay are much appreciated. We strive to provide our guests with an exceptional experience through friendly and dedicated team members like Arlinda. We hope to welcome you back soon for another superb stay!

8/10 Bien

Christopher

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was as one would hope.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 7 mars 2024
Christopher, it's great to hear that your expectations were met at Hyatt House Shelton. We aim to provide an enjoyable experience for our guests, and your feedback indicates we're succeeding. Thank you for sharing your stay with us. We're looking forward to your next visit.

10/10 Excellent

Malaysia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend peaceful and relaxing
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 mars 2024
Malaysia, it's truly wonderful to hear that you enjoyed your serene and restful stay at Hyatt House Shelton. Your high recommendation is greatly appreciated! We hope to welcome you back in the near future. Thank you very much!

10/10 Excellent

Melissa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Haven't been to Shelton previously and loved the location an quality of the hotel. Lots of dining options close by and withing walking distance to our work meetings. Great staff and very friendly and accommodating.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 29 févr. 2024
Melissa, it's heartening to learn that you appreciated Hyatt House Shelton's prime location and superior quality. We're glad our proximity to numerous dining venues and business centers enhanced your stay. It's also encouraging to hear praise for our dedicated team members who strive to offer warm hospitality. We look forward to welcoming you back on your next visit to Shelton.

10/10 Excellent

Fredda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ALL the staff were friendly & helpful! Everyone.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
Fredda, thank you for sharing your positive review. It's wonderful to know that you found the team members at Hyatt House Shelton to be consistently friendly and helpful during your stay. Your kind words are greatly appreciated and we look forward to the opportunity of welcoming you back soon.

8/10 Bien

Patrick

Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 mars 2024
Patrick, it's fantastic to know that your experience at Hyatt House Shelton was reflective of our high standards. The entire team looks forward to your next visit. Thanks for choosing us and for your positive rating.

8/10 Bien

Terrell

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, staff friendly. Breakfast was average. Paying for parking was a big minus. For two nights it was $23 because of taxes and fees. This was not downtown NY. Lots of dogs
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Terrell, we appreciate your thoughts on your stay at Hyatt House Shelton. We're pleased to know our cleanliness standards and cordial team left a positive impression. We've noted your perspectives on breakfast and parking fees for continued improvements. Also, our property is indeed pet-friendly to accommodate all kinds of guests. We hope to host you again in the future for an even better experience.

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Joseph, it's fantastic to hear that you enjoyed your stay at the Hyatt House Shelton. We appreciate your positive feedback and hope to see you again soon.

10/10 Excellent

Angel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Thanks for the fantastic rating, Angel!It's outstanding we could exceed your expectations during your stay at Hyatt House Shelton. We're all looking forward to your next stay with us.

4/10 Médiocre

Sharon

Les points forts : Personnel et service
Check in was smooth and staff was professional the facilities such as the pool was over crowded with an unattractive amount of children present lt was loud and rowdy and at one point there was an unacceptable oversized floaty that took over the pool. My partner and i left the area due to the obscene amount of people and children only to return to less chaos. We were also awakened at 3am to loud music and obnoxious talking and noise which opted me to contact the front desk staff twice at 3am and 4am. It was the worst experience i ever had during a hotel stay. Hence to why i would not book with the Hyatt House again.....
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Sharon, we regret to hear that your recent experience didn't meet your expectations. We apologize for disturbances during your stay, including the overcrowded pool and disruptions during the night. Our team is devoted to maintain an enjoyable atmosphere for all our guests and your feedback provides us with the opportunity to reassess and improve. Your satisfaction is very important to us and we hope to have a chance to make your future stays more enjoyable.

6/10 Satisfaisant

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The hotel was nice but I was not expecting to have to pay to park if we are a guest at the hotel
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 23 févr. 2024
Christina, thank you for sharing your thoughts. We understand your surprise regarding the parking payment. This is a common practice among many hotels, but we do always strive for clear communication about any additional costs. We appreciate your feedback and will take it into account in our ongoing efforts to improve our guests' experiences. We hope to welcome you back in the future.

8/10 Bien

Yajaira

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Yajaira, thank you for staying with us at Hyatt House Shelton. We're thrilled to note that you had a pleasurable experience. If there's anything that could have made your stay even better, we'd love to hear it. We appreciate your patronage and hope to host you again in the future!

8/10 Bien

Sheryl

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The employee for check in was very polite and cheerful making my stay more pleasant.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Sheryl, it's great to hear about your positive experience with our check-in process at Hyatt House Shelton. Our colleagues always aim to provide cheerful and polite service to make each guest's stay more enjoyable. We look forward to the opportunity to host you again in the future.

10/10 Excellent

Mariel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spent the weekend with Hubby & two daughters. Room was perfect and all extras needed were provided with pleasant disposition from staff.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Mariel, we're thrilled to hear your weekend at Hyatt House Shelton was perfect for the entire family and that all the extras you needed were provided. It's great to know that our team members were able to add positively to your stay. We look forward to welcoming you and your family again.

6/10 Satisfaisant

Ines

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Didn’t realize I had to pay for parking. The furniture was old and there were no extra toiletries. The lobby was nice and breakfast was ok. At least the pool was open!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Ines, it's unfortunate to hear that some aspects of your stay did not meet your expectations. Your constructive comments on the parking fees and room amenities are noted. On the brighter side, we're glad you enjoyed the ambiance of our lobby and the breakfast provided. Our swimming pool being open is indeed a bonus. We look forward to the opportunity of delivering a more satistfying experience during your next visit.

10/10 Excellent

Nelson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything good
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Nelson, we're delighted to hear that your stay at Hyatt House Shelton was enjoyable. It's wonderful to know that we met your expectations. We can't wait to welcome you back next time you're in town. Thank you for your positive feedback.

10/10 Excellent

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Glenn, thank you for your excellent rating. At Hyatt House Shelton, we are always striving to provide our guests with top quality experiences. We're thrilled to know we met your expectations and hope to have you back in the future. Safe travels!

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff , easy fast check in / check out , clean , quiet , great activities
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Danielle, thank you for choosing Hyatt House Shelton and sharing your fantastic experience. We're thrilled you found the check-in and check-out process efficient and our premises to be clean and peaceful. Moreover, it's great to hear how much you appreciated our team members' friendliness and the activities on offer. We can't wait to welcome you back for another stellar stay in the future.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Probably the easiest, fastest check in process I have ever had. The staff was beyond helpful and friendly. The rooms were clean, roomy and comfortable.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Michael, it's truly heartening to hear that you found your check-in experience at Hyatt House Shelton to be smooth and quick. It's a pleasure to know that our team members vastly exceeded your expectations with their assistance and friendliness. We're thrilled you enjoyed the spacious, immaculate rooms and found them to your comfort. Your high ratings reflect the remarkable experience we aim to provide to our guests, and for that, we are deeply thankful. We hope to welcome you back soon.

10/10 Excellent

Mallory

Voyage en couple
Les points forts : Équipements
The staff is always so nice! Love coming to this hotel
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 16 févr. 2024
Mallory, thank you for your kind words. At Hyatt House Shelton, our team members continuously strive to provide warm and welcoming service and it's gratifying to hear you've noticed those efforts. We love having you as our guest too! Looking forward to your next visit.

10/10 Excellent

Kalilah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay while in town to see Katt Williams. Bed was wonderfully comfortable, shower hot and nice and quiet when I went to sleep. The breakfast was quite delicious as well.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 13 févr. 2024
Kalilah, we're thrilled to hear that your stay at Hyatt House Shelton was an enjoyable one! It's wonderful that you found the bed to be wonderfully comfortable, experienced a soothing shower, enjoyed a peaceful night's sleep and savored our breakfast offerings. We appreciate your positive feedback and look forward to welcoming you back for another lovely stay in the future.

8/10 Bien

Veda

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 mars 2024
Veda, thank you for your high score on Expedia for your stay at the Hyatt House Shelton. It's wonderful to hear you enjoyed your visit and we look forward to welcoming you back on your next trip. Safe travels until then!