Dear Françoise, --Greetings from Citadines Rochor Singapore. –We deeply regret to learn you and your husband did not enjoy your overnight stay at our serviced residence and we apologise for the disappointment caused to you. –Please allow us to assure you that we are very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any information about the areas you were somewhat dissatisfied with during your stay and as we truly want to improve in the areas we lack, we would like to invite you to write to us as it will allow us to review our processes and service for improvements, besides ensuring the lapses are being attended to. --We sincerely hope to welcome you and your husband back, giving us an opportunity to create a better stay experience for you. Thank you. --Kind regards, --The management of Citadines Rochor Singapore

Dear AMELIE,Greetings! We are so grateful you took the time to leave us a perfect rated review for your stay experience at our serviced residence. We are delighted you and your partner had a wholly enjoyable and comfortable 6 nights stay with us. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your partner who make our job wonderful. Thank you! --With your recent stay with us, all of us earnestly hope Citadines Rochor will remain as your choice lodging when your travels bring you and your partner back to our city-state. Do let us know if you require any assistance with your stays at our serviced residence as we would be most glad to be of service to you and your partner. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Rochor Singapore

Dear Christine,Greetings! Thank you for letting us know you and your partner had a pleasant 3 nights stay with us. --All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your partner. We earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you.----Kind regards,The management of Citadines Rochor Singapore

Dear Philippe,Greetings! Thank you for choosing our centrally located serviced residence and for letting us know you and you lovely partner had an enjoyable and comfortable stay with us.---We note you will be returning to stay with us again next month and we sincerely thank you for your valued support. If there is anything we can do to assist you and your partner with, please do not hesitate to let us know as we will be most glad to be of assistance to you. -- All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your lovely partner. We earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you.---Kind regards,The management of Citadines Rochor Singapore

Dear Valued Guest, Greetings from your friendly team at Citadines Rochor Singapore! Thank you for choosing our serviced residence and for letting us know you have been satisfied with your stay. We are delighted you enjoyed most aspects of your stay with us. All of us have truly enjoyed being of service to you and we earnestly look forward to welcome you back and be of service to you again soon. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Béa, Greetings from your friendly team at Citadines Rochor Singapore! Thank you for choosing our centrally located serviced residence and for reviewing your stay with us. All of us are delighted you had an enjoyable and comfortable stay with us and found our strategical location convenient due to our close proximity to Rochor MRT station and vibrant Little India. We are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. With your recent stay with us, we sincerely hope you will now make Citadines Rochor your choice accommodation whenever your travels bring you back and you will recommend our serviced residence to your family and friends. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Valued Guest, Greetings from your friendly team at Citadines Rochor Singapore! Thank you for choosing our centrally located serviced residence and for your valued support. We are delighted you enjoyed all aspects of your stay with us and you have been happy with your stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. All of us sincerely hope Citadines Rochor will always be your favourite lodging in Singapore. We have enjoyed being of service to you and we earnestly hope to welcome you back soon. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

Dear Arun, --Greetings from your friendly team at Citadines Rochor! --Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for taking the time to leave us a perfect rated review on your stay experience with us. --We are delighted your lovely family and you had a fabulous stay and you liked the ambiance and cleanliness of the 4th level apartment you stayed in and our facilities. –All of us value customer satisfaction as a top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --It has been our great pleasure and privilege to have been of service to you and your lovely family at our centrally located serviced residence, and we truly hope Citadines Rochor remains as your choice accommodation whenever you and your family are back in Singapore. --We earnestly look forward to welcoming you and your lovely family back. –We are at your service, and we wish all of you well. –Kind regards, --The management of Citadines Rochor Singapore

Dear Arun, --Greetings from all of us at Citadines Rochor Singapore! --Thank you for your kind review! We are thrilled to hear that you had a wonderful experience during your stay at our centrally located serviced residence. ---Your satisfaction is our top priority, and we are delighted that we exceeded your expectations. We appreciate your feedback and look forward to welcoming you back again soon! --We are at your service, and we wish you well. --Best regards, --The management of Citadines Rochor Singapore

Dear John, --Greetings! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore. --We are heartened to learn you had a pleasant 5 nights stay with us. --All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. ---We are at your service, and we wish you well. Thank you. --Kind regards, --The management of Citadines Rochor Singapore

Dear GARY, --Greetings! Thank you for choosing our serviced residence for your recent holiday in Singapore. --We are heartened to learn you and your lovely partner had a pleasant stay with us. –We appreciate your valuable feedback about the layout and design of the 3rd level one-bedroom Deluxe loft apartment, and we assure you we will share your feedback with the relevant persons so they can review the design when refurbishment for this property is considered. ---All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your lovely partner, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. --Kind regards, --The management of Citadines Rochor Singapore

Dear Wayne,Greetings from your friendly team at Citadines Rochor Singapore! Thank you for your valued support for our centrally located serviced residence and for letting us know you are enjoying your stay with us. –Please be assured your stay experience is very important to all of us and we are at your service. Should there be anything we may assist you and your wife with during your stay, please do not hesitate to let us know as we would be more than happy to be of service to you. All of us truly enjoy being of service to you. Thank you. --Kind regards,The management of Citadines Rochor Singapore

Dear Geoff, --Greetings! Thank you for choosing Citadines Rochor for your recent holiday in Singapore and for letting us know you found good value in your stay with us. ---We are delighted your lovely partner and you had a pleasant 2 nights stay with us, and you like the ambiance of our serviced residence. ---All of us indeed heartened to learn you found our residence’s location at the edge of vibrant Little India with proximity to many eateries, shops and public transport options convenient and ideal for exploring our city-state. –It has truly been our great pleasure and privilege to have been of service to you and your lovely partner, and all of us sincerely look forward to welcoming you back. –We are at your service, and we wish both of you well. –Kind regards, --The management of Citadines Rochor Singapore

Dear ??, --Greetings. –Thank you for choosing Citadines Rochor Singapore for your recent visit to our city-state. We are disheartened to know you and your lovely partner did not enjoy your 4 nights stay at our serviced residence, and we regret any shortfall in our product offerings, services or facilities that you might have expected during your stay. --Please allow us to assure you that we are very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any information about the areas you were somewhat dissatisfied with during your stay and as we truly want to improve in the areas we lack, we would like to invite you to write to us. –Your feedback will be most useful as it will allow us to review our processes, products and service for improvements, besides ensuring the lapses are attended to. –We sincerely hope to welcome you and your lovely partner back, giving us an opportunity to create a better stay experience for you. Thank you. --Kind regards, --The management of Citadines Rochor Singapore

Dear Dan, --Greetings from all of us at Citadines Rochor Singapore! –Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. ---We are thrilled you and your partner had a wonderful stay with us, and you liked the ambiance and cleanliness of the 6th level apartment you stayed in and our facilities. –All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your partner who make our job wonderful. Thank you! –Thank you for giving us the great pleasure and privilege of hosting you and your partner at our serviced residence, and we hope Citadines Rochor remains as your choice accommodation whenever you are back in Singapore. We are at your service, and we wish both of you well. –Kind regards, --The management of Citadines Rochor Singapore

Dear Daniel, --Greetings! Thank you for choosing our centrally located serviced residence for your recent holiday in Singapore. --We are heartened to learn you had a pleasant 19 nights stay with us, and you like the ambiance of the 3rd level Studio Premier apartment you stayed in and its in-room facilities. --All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Thank you. --Kind regards, --The management of Citadines Rochor Singapore

Dear MOHIT, --Greetings! Thank you for your valued support for Citadines Rochor Singapore and for leaving us this perfect rated review for your stay experience at our centrally located serviced residence. ---All of us are delighted you had a fabulous 3 nights stay with us. ---All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like and you who make our job wonderful. Thank you! --With your experience staying with us, we sincerely hope Citadines Rochor will be your choice accommodation whenever you are back in Singapore, and you will also recommend us to your family and friends. --Thank you for giving us the great pleasure and privilege to have been of service to you at our serviced residence and we truly look forward to welcoming you back. ---We are at your service, and we wish you well. ---Kind regards, ---The management of Citadines Rochor Singapore.

Dear Sushila, --Greetings from Citadines Rochor Singapore! We are delighted you have awarded a perfect rating for your 3 nights stay experience as it shows us you and your friend had a great stay with us. ---It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! –All of us sincerely thank you for giving us the great pleasure and privilege to have been of service to you and your friend at our serviced residence, and we truly look forward to welcoming you back. –We are at your service, and we wish both of you well. –Kind regards, --The management of Citadines Rochor Singapore

Hi Helen,Greetings. Thank you for choosing our serviced residence for your recent holiday in Singapore. –We are delighted you and your lovely daughter had a fabulous 6 nights stay with us, and you found our residence’s location with easy accessibility to Tekka Food Center and having both Little India MRT station and Rochor MRT station within walking distance from our property convenient and ideal for exploring our city-state. –We are truly humbled and appreciative of your heartwarming compliment for our team’s service, especially our Guest Service team members Faiz and Hafiz, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to Faiz, Hafiz and our team members, and we assure you we shall be sharing your compliment with them, and we will thank them for their dedicated service. Thank you for making them feel valued too! –All of us are truly grateful for your high recommendation for our serviced residence. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our hotel and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your valued trust and support. ------With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you and your lovely daughter back to Singapore. –Thank you for giving us the great pleasure and privilege to have been of service to you and your daughter, and we earnestly look forward to welcoming you back and be of service to you again. –We are at your service, and we wish both of you well. --Kind regards, --The management of Citadines Rochor Singapore

Dear Paul, --Greetings from Citadines Rochor Singapore. Thank you for choosing our centrally located serviced residence for your recent holiday in our city-state. ---We deeply regret to learn you and your lovely wife were disappointed with the size of the 269 sq ft one-bedroom loft Deluxe apartment you booked for your 3 nights stay and we apologise for the disappointment caused to you. ---We would like to explain as we want our guests to be aware of our various room types and the in-room facilities before they confirm their stays with us because we understand our rooms may not be ideal for some guests’ stay requirements or preference, information on the apartments including the size of the respective apartment is stated on our property’s landing page on Expedia website at each apartment category. –We would also like to apologise for the disappointment and inconvenience caused to you and your wife by our team’s failure to detect and fix the fault with the toilet in the 3rd level apartment prior to your stay. Please be assured we will investigate this matter and review our current processes for improvements. –All of us sincerely hope you and your lovely wife will give us another chance to welcome you back as we truly wish to recover your trust in our service and create a better stay experience for you. –Thank you for giving us the pleasure and privilege of hosting you and your lovely wife at our serviced residence. ---Kind regards, --The management of Citadines Rochor Singapore

Dear Jonathan, --Greetings from your friendly team at Citadines Rochor Singapore! ---Thank you for choosing our serviced residence for your recent holiday in our city-state. ---We are delighted you and your friend had an enjoyable and comfortable 4 nights stay with us, and you found our location with proximity to many eateries, shops and public transport options convenient. –With your recent experience staying at our serviced residence, all of us sincerely hope Citadines Rochor will now be your choice lodging in Singapore and that you will also recommend us to your family and friends. –Thank you for giving us the great privilege and pleasure to have been of service to you and your friend. We earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. --Kind regards,The management of Citadines Rochor Singapore

Dear Curtis, --Greetings from your friendly team at Citadines Rochor Singapore! –We are delighted you had a wholly enjoyable and comfortable 6 nights stay with us, and you found our residence’ location with easy accessibility to many eateries and public transport options convenient and ideal for exploring our city-state. ---With your recent experience staying with us, all of us sincerely hope you will now make our centrally located serviced residence your go-to lodging whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends back home. ---If there is anything we can assist you with your stays at our serviced residence, please do not hesitate to reach out to us as we would be most glad to be of assistance to you. --Thank you for giving us the great pleasure to have been of service to you. All of us earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards, --The management of Citadines Rochor Singapore

Dear Ka Chung, --Greetings from Citadines Rochor Singapore! --Thank you for choosing our serviced residence for your recent visit to our city-state and for letting us know you had a pleasant 2 nights stay. --We sincerely apologise for any discomfort caused to you by the sound insulation of the apartments and we assure you we will share your valuable feedback with the relevant persons so they may review improvements when refurbishment of this centrally located property is considered. --Regarding your feedback about our cleaning schedule, please allow us to share as we would like to let all our potential guests know about our services and facilities before they decide to make their reservations because we understand our cleaning schedule may not be ideal for some guests’ stay requirements or preference, information on our housekeeping schedule is stated at the lower end of our property’s storefront on Expedia website under the section Policies – Special Check-in Instructions” We seek your kind understanding in this matter and sincerely hope the thrice weekly cleaning schedule will not deter you from staying with us again. –All of us sincerely thank you for giving us the pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back. --We wish you well. --Kind regards, --The management of Citadines Rochor Singapore

Dear Sue, --Greetings from your friendly team at Citadines Rochor Singapore! Thank you for taking the time to review your recent stay at our serviced residence. ---We are delighted you and your husband had a great stay with us, and you found our location with proximity to many eateries, shops and public transport options convenient. –With your recent experience staying at our serviced residence, all of us sincerely hope Citadines Rochor will now be your choice lodging whenever you and your husband are back in Singapore and that you will also recommend us to your family and friends. –Thank you for giving us the great privilege and pleasure of being of service to you and your husband. We earnestly look forward to welcoming you and your husband back and be of service to you again. We are at your service, and we wish both of you well. --Kind regards,The management of Citadines Rochor Singapore

Dear Paula, --Greetings! Thank you for choosing our serviced residence for your recent holiday in Singapore and for taking the time to review your 3 nights stay with us. --We are delighted you and your friend had a fabulous stay with us, and you found our location at the edge of vibrant Little India with proximity to many eateries and various public transport options convenient and ideal for your holiday in our city-state. --Thank you for giving us the great pleasure and privilege of hosting you and your friend at our centrally located serviced residence. All of us earnestly hope our serviced residence remains as your favourite accommodation when you and your friend are back in Singapore, and we truly look forward to welcoming you back. ---We are at our service, and we wish both of you well. ---Kind regards,The management of Citadines Rochor Singapore

Dear HIROSHI, --Greetings! Thank you for taking the time to review your recent stay at our centrally located serviced residence. --We are delighted you had an enjoyable and comfirtable stay with us, and you like the ambiance and cleanliness of the 4th level apartment you stayed in and our facilities. --All of us have truly enjoyed being of service to you and we sincerely look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards, --The management of Citadines Rochor Singapore

Dear Eric, --Greetings from all of us at Citadines Rochor! We are so grateful you took the time to leave us a perfect rated review for your 7 nights stay experience at our serviced residence. ---We are delighted you and your friend had a wonderful stay with us. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your partner who make our job wonderful. Thank you! --Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely partner, and we truly hope our serviced residence will remain as your choice accommodation whenever you are back in Singapore. – All of us earnestly look forward to welcoming you and your friend back for more enjoyable and comfortable stays at our serviced residence. We are at your service, and we wish both of you well. --Kind regards,The management of Citadines Rochor Singapore

Dear Eugene, --Greetings! Thank you for choosing Citadines Rochor Singapore for your recent holiday in Singapore. --We are delighted you and your lovely partner had a great 3 nights stay with us. --All of us sincerely thank you for your kind patience and understanding about the nearby construction works for the Singapore Green Corridor project, and we are indeed heartened to learn this matter did not distract you and your lovely partner from having a comfortable stay with us. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! --It has truly been our great privilege and pleasure to have been of service to you and your lovely partner partner at our serviced residence, and all of us sincerely hope Citadines Rochor remains as your choice accommodation whenever your travels bring you back to our city-state. --We earnestly look forward to welcoming you and your lovely partner back. --We are at your service, and we wish both of you well. --Kind regards, --The management of Citadines Rochor Singapore

Dear Carol, --Greetings! Thank you for letting us know you and your partner enjoyed your overnight stay at our serviced residence and you found our residence's location with easy accessibility to many eateries and various public transport options convenient. --It was truly our pleasure to be able to assist you adn your partner with an early check-in and a late check-out as our occupancy situation allowed us to and we sincerely thank you for your kind mention on this matter. ----Thank you for giving us the great privilege and pleasure of being of service to you and your partner. All of us earnestly look forward to welcoming both of you back. We are at your service, and we wish you and your partner well. --Kind regards, --The management of Citadines Rochor Singapore

Dear Diane, --Greetings! Thank you for taking the time to review your experience at our centrally located serviced residence. We are delighted you and your partner had a wholly enjoyable and comfortable 4 nights stay with us, and you found our location with proximity to many eateries, shops and public transport options convenient and ideal for exploring our city-state. –All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you and your partner. Thank you for fueling everyone’s passion to serve too! –With your recent stay with us, all of us earnestly hope Citadines Rochor will remain as your go-to accommodation whenever your travels bring you back to our city-state. --Thank you for giving us the great pleasure and privilege to have been of service to you and your partner. We look forward to being of service to your partner and you. We are at your service, and we wish both of you well. --Kind regards,The management of Citadines Rochor Singapore

Dear Kellie, --Greetings from Citadines Rochor Singapore! Thank you for choosing our serviced residence for your recent holiday in Singapore. –We deeply regret to learn you did not like our residence’s location at the edge of the colourful historic enclave of Little India and we are sorry for the disappointment and any discomfort you experienced. –Please allow us to share that The Ascott Limited has a total of 20 serviced residences, hotels, co-living residences and boutique hotels located in various parts of our city-state, and we are confident you will find many of these properties to your liking due to their strategic locations. –We understand and respect that every guest has different requirements and preference; hence, we offer our guests a varied choice of accommodation in various parts of our city-state. We have enjoyed being of service to you during your recent 2 nights stay and all of us earnestly hope to welcome you to any of our sister properties in our city-state. –We wish you well. --Kind regards, --The management of Citadines Rochor Singapore

Dear Amanda, --Greetings from Citadines Rochor Singapore! Thank you for your valued support for our strategically located serviced residence and for taking time to review your stay with us. --We are delighted you and your partner had a great 3 nights stay with us, and you like our location in Tekka Place due to its proximity to many eateries and shops. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been the main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team, and we will definitely thank them for their dedicated service. Thank you for making them feel valued too! --With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. --If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance to you and your husband. ---Thank you for giving us the great pleasure and privilege of hosting you and your husband at our serviced residence. --We are at your service, and we wish you and your husband well. --Kind regards, --The management of Citadines Rochor Singapore

Dear Philip, --Greetings. We deeply regret to learn you and your lovely wife did not fully enjoy your 2 nights stay at our strategically located serviced residence and we are sorry for the disappointment caused to you. –We are truly sorry for our inability to assign you and your wife with an apartment when you arrived at our serviced residence at 11:17AM because we were having a full house occupancy situation due to the 2024 Singapore Airshow event held in our city-state. ---As our apartments were on a back-to-back room assignment on that day, our housekeeping team needed time to clean the apartments vacated by the guests who were checking out on that day. We assure you we would have assigned you and your wife an apartment if our occupancy situation allowed us to. –We understand you may be referring to our housekeeping service with your mention of room services. –As serviced residence operators, we host a majority of long-term stay guests, and we humbly admit our services and facilities differ from those at hotels. Some examples would be the absence of breakfast in our stay packages due to not having an on-site restaurant or any in-room dining service and our three-times a week (except Sunday and public holidays) cleaning schedule. –Please allow us to share as we would like to let all our potential guests know about our services and facilities before they decide to make their reservations because we understand our cleaning schedule may not be ideal for some guests’ stay requirements or preference, information on our housekeeping schedule is stated at the lower end of our property’s storefront on Expedia website under the section Policies – Special Check-in Instructions” We seek your kind understanding in this matter and sincerely hope the thrice weekly cleaning schedule will not deter you and your wife from staying with us again. –All of us truly hope you will give us another chance to welcome you and your wife back. --We are at your service, and we wish both of you well. ---Thank you. Kind regards,The management of Citadines Rochor Singapore

Dear Hung Wei, --Greetings from Citadines Rochor Singapore! Thank you for your valued support for our strategically located serviced residence and for taking time to review your 3 nights stay with us. We are delighted you have awarded a perfect rating for your stay experience with us as it shows us you and your lovely wife had a great stay with us. --With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. We are at your service, and we wish you well. ---Thank you for giving us the great pleasure and privilege of hosting you and your lovely wife at our serviced residence. --Kind regards, --The management of Citadines Rochor Singapore

Dear Huonc , --Greetings from Citadines Rochor Singapore. --We deeply regret to learn our residence's location at the edge of Little India is not to your liking and this impacted your overall stay stay experience with us. --Please allow us to share that The Ascott Limited has a total of 21 properties in Singapore which are located at various locations in our city-state and all of us sincerely hope you will consider staying at one of our properties when you are back in Singapore. --We have enjoyed being of service to you and we earnestly hope to welcome you to any of our sister properties in the future. --Thank you. --Kind regards, --The Management of Citadines Rochor Singapore

Dear David, --Greetings! Thank you for choosing Citadines Rochor for your recent holiday in Singapore. --We are delighted your lovely partner and you had a great 4 nights stay at our serviced residence, and you found our residence's proximity to many restaurants, shops and public transport options convenient and ideal for exploring our city-state. --It has truly been our great pleasure and privilege to have been of service to you and your lovely partner, and we sincerely hope Citadines Rochor remains as your choice accommodation whenever your travels bring you back to Singapore. --We are at your service, and we wish both of you well. --Kind regards, --The management of Citadines Rochor Singapore

Dear Bakrudeen, --Greetings from Citadines Rochor Singapore. Thank you for choosing our centrally located serviced residence. ---We deeply regret to learn you and your wife were disappointed with the size of the 20sqm Studio Twin apartment you booked for your 2 nights stay and we apologise for the disappointment caused to you. ---We would like to explain as we want our guests to be aware of our various room types and the in-room facilities before they confirm their stays with us because we understand our rooms may not be ideal for some guests’ stay requirements or preference, information on the apartments including the size of the respective apartment is stated on our property’s landing page on Expedia website at each apartment category. –We apologise for the disappointment caused to you by our team’s service at the check-in process when you arrived at approximately10:45AM. Please allow us to explain as most of our guests were in queue to check out as our scheduled checkout time is at 12:00PM, our team members had to handle this check-out process. --Additionally, as our scheduled check-in time is at 3:00PM we were not expecting many guests checking in at that time, although we are relieved that we were able to assign you and your wife an apartment at 11:00AM. We seek your kind understanding in the above matters we have shared. –While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. We hope to welcome you and your wife back. –Thank you for staying with us. ---- Kind regards, --The management of Citadines Rochor Singapore

Dear Swathi, --Greetings from all of us at Citadines Rochor Singapore! We are truly humbled and appreciative of your perfect rating for your 4 nights stay experience at our strategically located serviced residence..--It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever you are back in our city-state. We look forward to being of service to you and your partner again. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards, --The management of Citadines Rochor Singapore

Dear Valued Guest, --Greetings! --Thank you for taking the time to review your recent stay at our serviced residence. --We are delighted to note you have awarded a perfect rating for your stay experience as it shows us your and your lovely partner had a great stay. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope Citadines Rochor will remain as your choice lodging whenever you are back in our city-state. --We look forward to being of service to you and your lovely partner again. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Rochor Singapore

Dear Yewon, --Greetings! --Thank you for choosing Citadines Rochor for your recent holiday in Singapore. --We are thrilled to learn you had an enjoyable and comfortable 3 nights stay at our serviced residence. --All of us have truly enjoyed being of service to you and we look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,The management of Citadines Rochor Singapore

Dear anil, --Greetings. --We are truly sorry for the disappointment caused to you and your lovely partner by the faulty toilet in the 6th level apartment you stayed in. --Following your feedback, we assure you our team will check the apartment after the current guests check out tomorrow (THU) and we will carry out the needed corrective works. --We sincerely hope you and your lovely partner will give us another chance to welcome you back to our serviced residence as we truly wish to create a better stay experience for you. --Thank you.--Kind regards,The management of Citadines Rochor Singapore

Dear Soo Chang, --Greetings from all of us at Citadines Rochor Singapore and welcome back! Thank you for your valued support for our serviced residence and for reviewing your recent stay with us. –All of us are delighted you and your dad had another wonderful stay with us, and you like the amboance and cleanliness of the 10th level apartment you stayed in and our facilities. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! –We are truly grateful and thrilled to learn you shall be returning to stay with us again and we shall do all possible to deserve your valued trust. If there is anything we can assist you with your future stays, we invite you to let us know as we would be most glad to be of assistance to you. --Thank you for giving us the great privilege and pleasure of being of service to you and your dad, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish your dad and you well. --Kind regards,The management of Citadines Rochor Singapore

Dear Soo Chang, --Greetings from all of us at Citadines Rochor Singapore and welcome back! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and your dear father had another wholly enjoyable and comfortable stay with us, and you liked the ambiance and cleanliness of the 8th level apartment you stayed in and our facilities. – All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you and your dear father. –All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your father who make our job wonderful. Thank you! –Thank you for giving us the great pleasure and privilege of hosting you and your dear father at our serviced residence, and we hope Citadines Rochor remains as your choice accommodation whenever you and your father are back in Singapore. We are at your service, and we wish both of you well. –Kind regards,The management of Citadines Rochor Singapore

Dear Peter, --Greetings from Citadines Rochor Singapore! Thank you for your valued support for our serviced residence and for taking the time to review your stay with us. --We are delighted you have awarded a perfect rating for your stay experience. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too!With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist you and your wife with your stay at our serviced residence, we invite you to contact us as we would be most glad to be of assistance. We are at your service, and we wish both of you well. Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely wife at our serviced residence.Kind regards,The management of Citadines Rochor Singapore

Dear vadivazhagu.Greetings! Thank you for taking the time to review your recent stay at our serviced residence. We are heartened to learn you had a pleasant stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure of having been of service to you at our serviced residence, and we look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,The management of Citadines Rochor Singapore

Dear KIDO, --Greetings from Citadines Rochor Singapore! --Thank you for choosing our serviced residence for your recent holiday in our city-state. --We are thrilled to learn you and your lovely partner had an enjoyable and comfortable stay with us. --It has truly been our great pleasure and privilege to have been of service to you and your lovely partner at our serviced residence, and we earnestly look forward to welcoming you back. --We are at your service, and we wish both of you well. --Kind regards,The management of Citadines Rochor Singapore

Dear Matthew, --Greetings from Citadines Rochor Singapore! Thank you for choosing our strategically located serviced residence for your recent holiday in our city-state. We are delighted your lovely partner and you had a wholly enjoyable and comfortable stay with us, and you like the ambiance and cleanliness of the 4th level Studio Executive apartment you stayed in and our facilities. --All of us are truly humbled by your lovely compliments for our team's service as your kind compliments inspire us to always provide the highest level of service in our industry, and we sincerely thank you for making our team members feel valued too! ---With your experience at our serviced residence, we sincerely hope you will now make Citadines Rochor your choice accommodation whenever your travels bring you an your lovely partner back to Singapore, and you will recommend us to your friends and family. --It has truly been our great pleasure and privilege to have been of service to you and your lovely partner. --All of us earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. --Thank you for your valued support. ----Kind regards,The management of Citadines Rochor Singapore

Dear Goh Wee Jin, --Greetings! Thank you for choosing Citadines Rochor for your recent holiday in Singapore and for taking the time to leave us a perfect rated review for your experience at our serviced residence. ---We are delighted you and your husband had a wholly enjoyable and comfortable stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! ---With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever you and your husband are back in our city-state. We look forward to being of service to you and your husband again. --We are at your service, and we wish both of you well. Thank you for your valued support. ----Kind regards, --The management of Citadines Rochor Singapore

Dear Tetsu, --Greetings. --We deeply regret to learn you and your lovely wife did not enjoy your overnight stay with us. --We are disheartened that our product and services did not meet your expectations during your stay and we apologise for any shortfalls you have experienced --Please allow us to share that Citadines Rochor is a serviced residence and not a hotel. Hence, we humbly admit our services and facilities differ from those available from hotels and some of the differences would be the absence of an on-site restaurant, in-room dining service and no Bell Service. We seek your kind understanding in this matter. --Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details about your stay experience at our serviced residence and as we truly want to improve in the areas we lack, we would like to invite you to write to us so as to allow us to review our processes and service for improvements, besides ensuring any lapses are being attended to. ---We sincerely hope to welcome you and your lovely wife back, giving us an opportunity to create a better stay experience for you. --We wish you and your lovely wife well. --Thank you. --Kind regards,The management of Citadines Riochor Singapore