"Conveniently situated right on the railway station. The hotel staff are friendly and efficient (if you don't get a beginner/trainee). There is a very good full English breakfast and my room had a refrigerator (not always the case in the UK).
But it is hard to decide where the hotel sits on the scale "run down or faded charm". Some rooms (I know from a previous visit) have a considerable number of steps to negotiate after leaving the lift. Elderly travellers with luggage should be warned. There is a left luggage service, but only if you make a forced donation to a charity that you may not have chosen and the hotel computerised system is not reliable. I paid for my breakfast in advance and, wisely, printed out the receipt, but I was asked to pay again before leaving. It took a few minutes for them to see that the mistake was theirs. Thank goodness I was able to show the receipt.
The letters I received from the hotel were very unpleasant. They were standard letters addressed to "Dear First Name"--but the hotel could not even be bothered to include my first name. Why on earth do they not start their letters with "Dear Guest"? It is a minor quibble, but it shows a lazy lack of respect and courtesy."
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