Innenpool, Außenpool

Bewertungen von Red Lion Hotel & Conference Center St. George, UT

3 out of 5
Red Lion Hotel & Conference Center St. George, UT
850 S. Bluff Street, St. George, UT

Bewertungen

8.2

Sehr gut

1040 von insgesamt 2323 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
661 von insgesamt 2323 Gästebewertungen haben eine Bewertung von 8 - Gut" "
333 von insgesamt 2323 Gästebewertungen haben eine Bewertung von 6 - Okay" "
170 von insgesamt 2323 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
119 von insgesamt 2323 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.0/10

Sauberkeit

8.8/10

Personal & Service

8.0/10

Ausstattung

7.6/10

Zustand der Unterkunft

7.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Lena

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pleasant stay
Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel Manager am 16. Okt. 2023
Dear Lena,Thank you for your positive feedback! We're glad you had a very pleasant stay at the Red Lion Hotel & Conference Center in St. George, UT. We believe we provide our guests with a great combination of comfort, convenience, amenities, and value, and clearly, you agree with us. We hope you will stay with us again if your travels bring you to this area. It is truly a pleasure to serve guests like you in this business.Sincerely, Hotel Manager

8/10 – Gut

Ove

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel Manager am 6. Okt. 2023
Dear Ove,Thank you for your rating! If you have any specific comments or requests for your future stays, please feel free to share. We appreciate your feedback and look forward to serving you again.Sincerely,Hotel Manager

8/10 – Gut

Dirk

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Guter Platz zum Übernachten auf der Durchreise
Das Hotel liegt vom Highway gut erreichbar (aber weit genug weg, dass man nicht vom Lärm gestört wird) in St. George. Es bietet neben einem innen/außen Pool auch verschiedene Sportmöglichkeiten (Basketball, Minigolf,...). Die Zimmer waren in Ordnung, Klimaanlage hat geklappert aber sonst wie erwartet. Morgens gab's Frühstück mit Waffelautomat. Besonders den Kindern hat dieses Hotel wegen Pool und Sportmöglichkeiten sehr gut gefallen.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Hotel Manager am 12. Aug. 2023
Dear Dirk,Thank you for your detailed review. We're glad to hear that you found our hotel easily accessible and in a quiet location in St. George. It's great that you appreciated the indoor/outdoor pool and the various sports facilities available. We're also pleased that the rooms met your expectations, even though there was a minor issue with the air conditioning. The mention of the waffle machine and breakfast is noted, and it's wonderful that the children enjoyed the amenities provided. We hope to welcome you and your family back for another enjoyable stay in the future. Your feedback is appreciated!Sincerely,Hotel Manager

8/10 – Gut

Heinz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Auswahl bei Frühstück könnte grösser sein
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Hotel Manager am 24. Juli 2023
Dear Heinz,Thank you for your 4-star rating and for sharing your feedback with us. We're pleased to hear that you had an overall good stay. We appreciate your input regarding breakfast, and we'll certainly consider expanding our selection to better meet our guests' needs. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Red Lion Hotel & Conference Center St. George, UT!Sincerely, Hotel Manager

8/10 – Gut

Colleen

Mit dem Partner gereist
It’s clean despite the age
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 23. Mai 2024
Dear Colleen,Thank you for your review and positive rating. We're glad to hear that you found the hotel clean, despite its age. We're committed to maintaining cleanliness standards to ensure a comfortable stay for our guests.Sincerely, Hotel Manager

6/10 – Okay

Kandice

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It was quiet old inside rooms lobby chlorine smell was so strong because of indoor pool
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 21. Mai 2024
Dear Kandice,We apologize for any inconvenience caused by the indoor pool's chlorine smell and the older decor. Your feedback is valuable to us, and we'll work to address these issues to enhance the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Yessenia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Well I was a little worried after seeing all the reviews about this place being outdated, honestly I had zero issues here! Everything was great! The breakfast was good too and the room service staff were always quick to bring extra things we needed! So many food choices around this area and the pool / hot tub was usually always being used by kids but the room was clean I did not smell anything moldy either and yes the coffee was delicious
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 20. Mai 2024
Dear Yessenia,Thank you for the perfect rating and for sharing your positive experience with us! We're thrilled to hear that you had a great stay and that you didn't encounter any issues, despite initial concerns about outdated reviews. We're glad you enjoyed the breakfast, appreciated the quick service from our staff, and found the room clean. It's fantastic to hear that you enjoyed the variety of food choices in the area and that you found the coffee delicious. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future at the Red Lion Hotel & Conference Center in St. George, UT!Sincerely, Hotel Manager

8/10 – Gut

Janice

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place to stay. Easy to find. Front desk staff great!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 19. Mai 2024
Dear Janice,Thank you for your 4 out of 5 rating and for sharing your positive experience! We're glad to hear that you found our hotel to be a nice place to stay and that our front desk staff were great.We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Manager

10/10 – Hervorragend

Dan

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 19. Mai 2024
Dear Dan,Thank you for choosing our Red Lion Hotel & Conference Center in St. George, UT, and for your kind words in the review with a 5-star rating. Your feedback is greatly encouraging and motivating for our team. We are committed to continually enhancing our hospitality and guest comfort. Serving guests like you is a delight, and your rating inspires us to further improve our service. We look forward to welcoming you back in the near future!Sincerely, Hotel Manager

8/10 – Gut

Rory

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit
The roo was clean , but needs a bit of updating. The refrigerator froze all of our food!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 20. Mai 2024
Dear Rory,Thank you for your feedback and the 4 out of 5 rating. We're glad to hear that the room was clean, but we apologize for the issue with the refrigerator freezing your food. We'll address this matter promptly and consider your suggestion for updating the room. We appreciate your understanding and hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

8/10 – Gut

Clarissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was a weary traveler looking to fall asleep at 6pm but i gotta say, having a room facing the inside of the lobby with the pool and hot tub meant there was so much noise from all the kids and families hanging out out there. I didnt actually go to sleep til quiet time. Its all good tho. The hotel was nice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 20. Mai 2024
Dear Clarissa,Thank you for your feedback! We're sorry to hear that the noise from the pool and hot tub area disrupted your early sleep. We appreciate your understanding and are glad to hear that overall, you found the hotel to be nice. We'll take your comments into consideration to ensure a more peaceful stay for all guests in the future. We hope to welcome you back for a more restful experience at the Red Lion Hotel & Conference Center in St. George, UT!Sincerely, Hotel Manager

10/10 – Hervorragend

melissa

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was great! I felt safe and my kids enjoyed the pool and all the other activities the hotel privides. I only stayed for one night but was wishing we could have stayed longer!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 15. Mai 2024
Dear Melissa,Thank you for your excellent rating and positive feedback on Expedia! We're delighted to hear that you and your kids enjoyed your stay with us. It's wonderful to know that you felt safe and that the room met your expectations. We're also thrilled that you were able to enjoy the pool and other hotel activities. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for a longer stay in the future!Sincerely,Hotel Manager

8/10 – Gut

Michal, Greeley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room I stayed in was good size with some furniture like a living room. It was a nice place to spend the night.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 17. Mai 2024
Dear Michal,Thank you for your positive rating and feedback! We're glad to hear that you enjoyed the spacious room and found it comfortable for your stay. If there's anything else we can do to enhance your experience in the future, please let us know.Sincerely, Hotel Manager

8/10 – Gut

Natalie

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The front desk/pool/breakfast area was nice, our room was clean but dated and very no-frills. It was a great value!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 14. Mai 2024
Dear Natalie,Thank you for your feedback and positive rating! We're glad to hear that you found our front desk, pool, and breakfast area nice. While we're sorry to hear that you found your room dated and no-frills, we're pleased that it was clean and provided good value for your stay. We appreciate your comments and hope to have the opportunity to welcome you back again in the future at the Red Lion Hotel & Conference Center in St. George, UT! Sincerely, Hotel Manager

8/10 – Gut

Jessica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 14. Mai 2024
Dear Jessica,Thank you for taking the time out of your busy schedule to write a review about your stay at our Red Lion Hotel & Conference Center in St. George, UT!. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 15. Mai 2024
Dear Michael,Thank you for your fantastic rating of 5 out of 5 on Expedia! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is important to us, and we're glad that everything met or exceeded your expectations. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

6/10 – Okay

john

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Not that clean in the room
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear John,Thank you for sharing your feedback with us. We apologize for any cleanliness issues you encountered during your stay. Your comments will be shared with our housekeeping team for immediate improvement. We appreciate your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Jose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
El staff del recepción es excelente, muy amable y servicial , el hotel está en buenas condiciones.el desayuno está muy bien .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 14. Mai 2024
Dear Jose,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our reception staff excellent, friendly, and helpful. It's great to know that you found our hotel in good condition and enjoyed our breakfast offerings. We appreciate your kind words and hope to welcome you back again soon for another wonderful stay at the Red Lion Hotel & Conference Center in St. George, UT!Sincerely, Hotel Manager

8/10 – Gut

Joel

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Nice facility and great staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 13. Mai 2024
Dear Joel,Thank you for choosing to stay with us and for taking the time to leave your feedback. We're thrilled to hear that you found our facility nice and our staff great. Your kind words are appreciated, and we hope to welcome you back for another enjoyable stay soon.Sincerely, Hotel Manager

8/10 – Gut

Gwendolyn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 12. Mai 2024
Dear Gwendolyn,Thank you for your positive rating on Expedia! We're glad to hear that you had a good experience during your stay with us. If there are any areas where we can improve to make your next visit even better, please let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 – Gut

Kyle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall I enjoyed my stay for the price and would stay here again. The room was fairly clean, breakfast had plenty of filing options, and the included amenities (pool, hot tub, sport courts, etc.) were nice. I’m giving it four stars though because the tub/shower had a bit of wear and tear to it. Also, there’s a few details I noticed throughout the hotel and room that could use some small touch ups (broken clock in the pool area, hanging pictures not straight, etc.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 10. Mai 2024
Dear Kyle,Thank you for your feedback and for choosing to stay with us at the Red Lion Hotel & Conference Center in St. George, UT! We're glad to hear that you enjoyed your overall stay, including the price, breakfast options, and amenities such as the pool, hot tub, and sports courts. We appreciate your honesty regarding areas for improvement, such as the wear and tear in the tub/shower and some small details that could use touch-ups throughout the hotel. Your feedback is valuable to us, and we'll address these issues to ensure a better experience for future guests. We're grateful for your four-star rating and hope to have the opportunity to welcome you back for an even better stay in the future! If there's anything else we can do to enhance your next visit, please let us know.Sincerely, Hotel Manager

8/10 – Gut

Brenda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
April at the front desk was extremely friendly and helpful. I enjoyed the hotel pool, ping pong and pool table. Breakfast was average and starts somewhat late at 7am. Beds need replacing/updating. This was my 2nd stay at this hotel and would stay here again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 9. Mai 2024
Dear Brenda,Thank you for your feedback! We're delighted to hear that April provided you with friendly and helpful service at the front desk and that you enjoyed the amenities such as the pool, ping pong, and pool table. We appreciate your feedback regarding breakfast timing and the condition of the beds. Your comments are valuable to us as we continuously strive to improve our guests' experiences. We're glad to hear that you would stay with us again, and we look forward to welcoming you back for your next visit at our Red Lion Hotel & Conference Center St. George, UT!Sincerely, Hotel Manager

6/10 – Okay

Rylee

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
No elevator even though there are rooms on the second floor. The window in our room didn’t look outside, but into the main floor lobby. The curtains didn’t block out the lobby’s lights. Those things were weird, but not dealbreakers. The bathtub looked dirty and my husband found mold under the bath mat. They gave us a full refund for the second night because of the mold. The mini golf course was fun.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 9. Mai 2024
Dear Rylee,We apologize for the inconveniences you experienced during your stay, including the lack of an elevator, the unusual window view, and the cleanliness issues with the bathtub. These are not the standards we aim to uphold, and we understand the importance of a comfortable and pleasant stay. We appreciate your understanding and patience, and we're glad to hear that you enjoyed the mini-golf course. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 – Gut

DEVON

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good value
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 8. Mai 2024
Dear DEVON,We're glad to hear you found great value in your stay with us at the Red Lion Hotel & Conference Center in St. George, UT! Thank you for your positive rating and for choosing our hotel. Your satisfaction means a lot to us, and we hope to welcome you back for another enjoyable stay soon. Sincerely, Hotel Manager

10/10 – Hervorragend

Kelly

Mit Haustieren gereist
Gut: Sauberkeit und Personal & Service
Its ok
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 7. Mai 2024
Dear Kelly,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again at the Red Lion Hotel & Conference Center in St. George, UT.Sincerely,Hotel Manager

8/10 – Gut

Kurt L

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 6. Mai 2024
Dear Kurt L,Thank you for taking the time to share your experience and for your positive rating of 4 out of 5 on Expedia. We're glad to hear that you enjoyed your stay with us. Your satisfaction is important to us, and we look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Manager

4/10 – Schlecht

Darrell

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
The lobby was clean& the coffee was good, always available. The hot tub didn’t work. Had gave maintenance come. The room had ONE tiny little bar of soap for tub & sink. The towls were cheap & small. The tub had no way to stop the water to take a bath, they brought a plastic flat rubber piece. The shower curtain bar was mounted to the wall with rusted out old mounts. However the tub was clean. There was One small trash can for the entire room & bath. No one answered the phone to call for help, & there was no space to leave a message. The breakfast was poor & people were fighting over the one waffle maker. So, we left. This was a poor experience & we will not return.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 4. Mai 2024
Dear Darrell,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay and understand your disappointment. Your comments about the hot tub, room amenities, maintenance, and breakfast are concerning, and we will address them immediately to ensure a better experience for our guests in the future. We appreciate your detailed review as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

10/10 – Hervorragend

Charles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Parking excellent
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 4. Mai 2024
Dear Charles,Thank you for your 5 out of 5 rating on Expedia! We're thrilled to hear that you found our parking facilities excellent. Your feedback is appreciated, and we hope you had a comfortable and enjoyable stay overall. We look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Aurora

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved it
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 4. Mai 2024
Dear Aurora,Thank you for leaving us a perfect 5 out of 5 rating on Expedia! We are thrilled to hear that you loved your stay with us. Our team works hard to provide exceptional service and amenities to all our guests, and we are delighted that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

6/10 – Okay

Michael

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 5. Mai 2024
Dear Michael,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

4/10 – Schlecht

Kelly, Las vegas

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stay here a lot and usually have no complaints, but this time it was not as great. The music on the pool speakers was so loud and it went on until after 9:30pm. It was being controlled by someone on staff because they would skip songs. We know this because we came down at 9pm to use the spa after it was empty from all the kids. The spa jets were broken, and there was no note telling us otherwise, so we got ready, came down, only to find that the jets didn’t work. The room (247) had blood splatter on the ceiling (from injection use, I know this because I work cleaning public parks in Las Vegas), had dirty red decorative pillows on the beds which I don’t think can even be cleaned properly, and I don’t think the room had been vacuumed in a bit because there was crumbs along the bed. When we checked out there was no vacuum noises although we saw tons of carts cleaning vacated rooms. On that note as well, the hotel maid barely knocked before just entering our room while we were getting ready. Did NOT appreciate that. They should knock LOUDLY, not with whatever they used to knock with that could barely be heard. I think it was a room key. She only waited maybe one second and then just came in. We had no time to reply because we didn’t know what the noise was. Not sure we’ll return. Used to love it here and have been coming here for years because it’s different and well located, but this kinda put us over the edge. Sucks.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Kelly,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your recent stay. We understand your frustration with the loud music at the pool and the malfunctioning spa jets. Your feedback about the room cleanliness and the maid's entry procedure is also concerning, and we will address these matters immediately to ensure they are not repeated. We value your loyalty and would love the opportunity to make things right for you on your next visit.Sincerely,Hotel Manager

6/10 – Okay

Michael

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Michael,Thank you for your feedback. We strive to provide a great experience for all our guests and apologize if we fell short during your stay. Your input is valuable to us, and we will use it to improve our services and facilities. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Manager

10/10 – Hervorragend

Melinda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The facilities were clean. The place is just getting old but I would stay there again as it is easy and convenient.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 1. Mai 2024
Dear Melinda,Thank you for your feedback! We're glad to hear that you found our facilities clean and that you appreciated the convenience of our location. We understand that the property may be showing signs of age, and we appreciate your understanding. We're committed to maintaining a comfortable and welcoming environment for our guests, and we hope to have the opportunity to welcome you back for another stay in the future at the Red Lion Hotel & Conference Center in St. George, UT! Sincerely, Hotel Manager

6/10 – Okay

Holly, Yerington

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The staff are very friendly, however, we had a horrible experience trying to get some help with a broken fridge in the room. We asked at least twice and no one ever showed up. Otherwise, a pleasant stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 29. Apr. 2024
Dear Holly,We're glad you found our staff friendly. We apologize for the inconvenience with the broken fridge and the lack of assistance despite your requests. We'll address this issue to ensure a better experience in the future. Thank you for your feedback and we hope to welcome you back for a truly pleasant stay.Sincerely, Hotel Manager

10/10 – Hervorragend

Marianna

Mit der Familie gereist
Gut: Zustand der Unterkunft
First of all we could not believe how much St. George has changed. We were there14 years ago and it was still a small town, now it is a huge city. The Red Lion was conveniently on a main road, close to restaurants, looked good when we arrived - they even offered breakfast with our stay. We were arriving late, so I wanted to call ahead to let the staff now that we were still coming. It was impossible to talk to the hotel. Only automated services and full mail was reachable - no live person to talk to. When we got there late the receptionist lady was nice, kind and helpful, also asked for $100 extra deposit per rooms - which is normal - I guess, she said they'd return the deposits next day when we leave. We checked out early on April 25. Today is May 9th -10 business days later ! -and the deposits still have not been returned to our account. I contacted them- only via e-mail - there is no other way to talk to this hotel chain - and they said the they "will follow up " on it. Also about breakfast: I suppose we did not read carefully about breakfast time. We arrived 5 min later and the server was already packing everything away, we got no breakfast, she said there was coffee at the reception area - which was true. The hotel itself is not bad, there is an indoor-outdoor pool, rooms are nice, clean and big - but these small inconveniences are the reason that I'd never go back.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 10. Mai 2024
Dear Marianna,Thank you for sharing your experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. While we're glad to hear that you found our hotel conveniently located and the receptionist helpful, we're sorry for the difficulty you experienced in reaching us by phone and for the delay in returning your deposit. Additionally, we apologize for the misunderstanding regarding breakfast timing and the inconvenience it caused. Your feedback is valuable to us, and we will use it to improve our services and communication for future guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future, where we can provide you with a more seamless and enjoyable stay. If there's anything else we can do to address your concerns, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 – Hervorragend

Lacey

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We live nearby but my sister came from Indiana so me, my son, and my sister got a room for a night to have some swimming and mini golf fun. It was quiet at night, had a great breakfast, and the pool and amenities were so much fun!!!! The front desk ladies were kind and helpful. Even though we live in town I think we'd book another night sometime for a little staycation. We loved the place!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 29. Apr. 2024
Dear Lacey,Thank you for your perfect rating and detailed feedback! We're delighted to hear that you, your son, and your sister had a wonderful time enjoying our swimming pool and mini-golf amenities during your staycation at the Red Lion Hotel & Conference Center in St. George, UT! It's great to know that you found our hotel quiet at night and enjoyed our great breakfast. We're glad that our front desk staff provided kind and helpful service. We'd be thrilled to welcome you back for another enjoyable stay anytime you're looking for a little getaway in town!Sincerely, Hotel Manager

2/10 – Ungenügend

Mary, Fallbrook

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I booked a non smoking room! This room stinks of cigarettes!!!
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 28. Apr. 2024
Dear Mary,We apologize for the inconvenience and the discrepancy with your room preference. Ensuring a comfortable and pleasant stay is our top priority, and we regret that we fell short in meeting your expectations regarding the non-smoking request. We take your feedback seriously and will investigate the issue to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Martina

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 18. Mai 2024
Dear Martina,Thank you so much for your fantastic 5-star review on Expedia! We are thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to ensure every guest has a memorable and enjoyable stay, and we're delighted that we succeeded in making your visit special. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely,Hotel Manager

8/10 – Gut

Darren

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable bed and very cllean
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 27. Apr. 2024
Dear Darren,Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you found our beds comfortable and our hotel very clean. Ensuring a comfortable and clean environment for our guests is always a top priority for us.If there's anything else we can do to enhance your experience during future stays, please feel free to let us know. We appreciate your valuable feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

8/10 – Gut

Eugene

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is quiet and the staffs are kind.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 26. Apr. 2024
Dear Eugene,Thank you for your feedback and rating! We're delighted to hear that you found our hotel, the Red Lion Hotel & Conference Center in St. George, UT, quiet and our staff kind. Your comfort and satisfaction are important to us, and we're pleased that we could provide a pleasant experience during your stay. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 – Hervorragend

Amal

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checker inner lady was dope
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 26. Apr. 2024
Dear Amal,Thank you for your perfect rating! We're thrilled to hear that your check-in experience with our staff was so positive. We'll make sure to pass along your kind words to the mentioned staff. We're grateful for your feedback and look forward to hosting you again soon at the Red Lion Hotel & Conference Center in St. George, UT!Sincerely, Hotel Manager

6/10 – Okay

Alyssa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Here's a corrected version of your sentences: I stayed there alone for 5 days. The room looked somewhat worn out but clean. The staff were overall friendly. However, I would not come back here because I had to leave the hotel at 4:30 AM, which meant I had to go to bed early. The hotel lobby played loud music until 10 PM every single day, and I couldn't sleep. You will hear people's noise and music in your room.
Aufenthalt von 5 Nächten im April 2024
Antwort von Hotel Manager am 24. Apr. 2024
Dear Alyssa,We apologize for the inconvenience caused by the noise disturbance during your stay. Ensuring our guests' comfort is a top priority, and we regret falling short in this regard. Your feedback is valuable to us, and we will address the issue with our team to prevent similar occurrences in the future. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 – Schlecht

Lisa

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Mold on wall, fruit flies in room
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 24. Apr. 2024
Dear Lisa,We apologize for the issues you experienced during your stay, including the presence of mold on the wall and fruit flies in your room. Maintaining a clean and comfortable environment is a priority for us, and we take reports of such issues very seriously. We will immediately address these concerns with our housekeeping and maintenance teams to ensure that appropriate measures are taken to resolve these issues and prevent a recurrence. Thank you for your understanding, and we apologize for any inconvenience caused during your stay.Sincerely, Hotel Manager

10/10 – Hervorragend

Blaine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 24. Apr. 2024
Dear Blaine,Thank you for choosing to stay with us at the Red Lion Hotel & Conference Center in St. George, UT, and for your appreciation by granting us a 5 out of 5 rating. We are committed to delivering an exceptional experience for every guest and adding value to your visit. We anticipate the opportunity to serve you even better and are excited to welcome you back. Serving esteemed guests like you is our honor.Sincerely, Hotel Manager

8/10 – Gut

Jason

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a nice and quiet location.
Aufenthalt von 5 Nächten im März 2024
Antwort von Hotel Manager am 23. Apr. 2024
Dear Jason,We're glad to hear that you enjoyed the quiet location during your stay. Providing a peaceful environment for our guests is important to us, and we're delighted that you found it to be pleasant. Thank you for taking the time to share your positive experience, and we hope to welcome you back for another enjoyable stay in the future. Sincerely, Hotel Manager

6/10 – Okay

Janel

Mit der Familie gereist
This hotel was OK for the price. The pool and activities looked fun, unfortunately we didn’t get to use any of them. The room was clean, But the bathroom was very old and needs some updating. This hotel definitely had a few more rules than others. You need a breakfast ticket. You are not allowed to have any guests on property. They charge fees for animals. I think it was $25 a night. Which is fine, but I didn’t see it listed anywhere on Expedia what the fees were, it just said the hotel was pet friendly. They also place a $100 hold on your credit card for incidentals which is pretty standard, but the thing I thought that was not like other hotels, at least as far as my experience goes, she said it could take up to 14 days to refund. We had two rooms so I have $200 charged to my card for possibly 14 days.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 22. Apr. 2024
Dear Janel,We appreciate your feedback and apologize for any inconvenience regarding our policies and the condition of the bathroom. Your comments will be shared with our team for improvement. Regarding the pet fee and incidental hold, we'll ensure better communication about these charges during booking. Thank you for staying with us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 – Gut

Laura

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beds are comfy. Rooms are fairly quiet except other rude guest clopping up and down the stairs. I would only recommend they get some oatmeal and bagel options and tea at breakfast.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 21. Apr. 2024
Dear Laura,We’re glad to hear that you found our beds comfy and our rooms quiet. We apologize for any inconvenience caused by other guests. Your feedback about breakfast options is greatly appreciated and will be taken into consideration. We strive to improve our services based on guest feedback.Sincerely, Hotel Manager

8/10 – Gut

Lindsey

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 10. Mai 2024
Dear Lindsey,We're grateful you took the time to rate your stay at our Red Lion Hotel & Conference Center in St. George, UT. Should you have any suggestions that could elevate our guest satisfaction score from 4 to 5, we would love to hear them. Your business is highly valued.Sincerely, Hotel Manager

10/10 – Hervorragend

Timothy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 20. Apr. 2024
Dear Timothy,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our place to be nice. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future! Sincerely, Hotel Manager

6/10 – Okay

Rebecca

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 10. Mai 2024
Dear Rebecca, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager